big shout out to Xavier helped me take out my cars battery that was a difficult due to the screws being to tight, give my guy a raise read more

See all

I wanna give Xavier a shout out for his problem solving skills, his professionalism, and his overall help and knowledge. He did his best to fix my issue without me having to purchase new parts, and he was incredibly knowledgeable about the new and affordable parts I needed when the workaround didn't take. Overall great experience and I'll definitely be back in the future. read more

Very nice people working here! They were really helpful and friendly!! They helped me to get the best part for my truck and also recommended me to switch extra parts to make sure I'm not paying extra next time! read more

After my experience today I would not recommend this location staff are rude af like they have a stick up there ass I handed him the cash and he snatched it out my hand like that ain't right I come In respectful and these people want to act rude like if your not happy with your job why work there I would recommend going to the AUTO ZONE on new stine road great friendly service at auto zone I had to come here for emergency I should of just waited it out an headed to auto zone just wow poor management poor service might as well close this location read more

needed my battery replaced! jimmy helped me out, set up my profile for my rewards & got me in and out! no problems

Appreciated the help and support to identify a code on my check engine. Staff was supportive and attentive.

Was on a road trip needed a part special ordered. Stopped at this specific location because I was told they could get the part I needed . Upon arriving found incorrect part was ordered and was damaged out the box. Went back in only to wait while employees ignored me as they talked among each other and laughed when I told them of my predicament . Manager didn't want to give refund tried accusing me of damaging part even though it was clearly damaged while being shipped. Threw a fit saying he couldn't re sell it , even though it wasn't my problem. Poorly run store . With homeless lurking around building. read more

Walked in to the store on Panama and colony in bakersfield California and was told one employee could help me he laughed the said nope i busy your gonna have to hold on for while then o e guys said he was going to lunch and couldn't help so rude guess this oreilys just likes to lose money to homeless people stealing from this store the employees name is Brandon and the other is Xavier good job at hiring guys to run customers off read more

rude service, including the manager. ordered me the wrong part when i gave them the VIN number and got upset when i wanted to return it. I purchased it less than 10 minutes and they were trying to blame me for the part. Unprofessional please seek better workers read more

I've been here a couple of times: twice they have refused me service and I am thinking it is because I am a woman! First time they wouldn't help me out with a car battery (mind you, those things are quite heavy). Just last night, I went in at 9:07pm because my car battery died and I was told that it was too dark to step outside (I literally parked right by the bright flashing light coming from the store)... understandable, I guess. However, I had come in with my uncle after dark a month or so before and they definitely didn't deny him then. In all, this store definitely discriminates against women. read more

My wife had been driving our grandson for a few hours including over the Grapevine while it was snowing and raining. Just outside of Bakersfield, the rain stopped and my wife got off to let our grandson go to the bathroom. Shortly after getting back on the road, the windshield wiper flew off when she was stopped at a red light. She retrieved it and drove to the nearest auto parts store, not knowing if the windshield wiper needed replacement or not, hoping the rain wouldn't start up again. Looking on YouTube, my wife was struggling to get the wiper attached when a service worker came out of O'Reilley's, saw her struggling and put the wiper on for her. She thanked him and as she drove away the rain started again. I'm thankful that someone saw my wife struggling and went over to help her. She didn't have to ask, someone saw a need and came and helped. She was so flustered she never even got the name. I want to thank O'Reilly Auto parts for taking care of my wife and grandson. We wish we could have got the name and been able to give the worker a more tangible thanks but hope that all of you will read this review and know that there are good guys at work there. read more

I just want to say THANK YOU SO MUCH to Kenny and Jayson for helping me out ! They are more than just awesome and go above and beyond for their customers. Not even just as store associates but I genuinely believe these are just good people that the world deserves more of. God bless their hearts,& I hope O'reillys blesses their pockets with a raise You can replace a position but you can't replace a persons personality and characteristics. read more

I was in need for a few parts for my truck so I stopped at this location, was greeted and helped out by a guy named Ulises, he was very polite and helped me find the specific truck part I needed. Also the store was very clean and organized read more

I went to get my battery charged and they said they would call me if the battery wasn't good, if not, they would call in 2 hours when it was completely charged. They NEVER attempted to call me. I had to call them after the two hour mark and then they said that it wasn't good and we can go grab it. It only takes 15 minutes to test the battery, they could of called and told me and i would of bought a new one. So I went to pick it up and decided to buy the battery at autozone. Treat your customers right. read more

Came in here one evening asking for help to see if they can check out my vehicle's engine light. I asked the dude if he was busy he said no the night was dead and boring. I asked him if he could check out my car to see why engine light came on he said no to come back tomorrow before 7 that it was to late when it was 7:30. Walked out very unpleased I guess some people are just lazy should have gotten his name but man they should get to work and acknowledge there customers when they walk in or wait in line instead of ignoring people. Other than that Great selection of products read more

This used to be a Kragen. Now, I'm not a big fan of Kragen, so when I saw it switched to O'Reilly... I was pretty pleased. O'Reilly is a good source of stuff, you can't always find... and their prices are pretty decent. I walked in, smile on my face and friendly. Asked a couple of questions, then asked where the MAF cleaner was. Guy, gives me kind of a snide look and points over to row 5B. Pick up the cleaner I was looking for, went back to him and asked if he knew much about cars. Now, it USED to be a given... guy working in auto parts store, knows cars. Nowadays, you can't trust that. He scoffs at my question and I explain the situation. Now, when my wife (who is clueless about cars) can describe what happened to the car, in far less detail... and I can narrow it down to a filter or a sensor over the phone... I expect someone who scoffs at the car question, to have a more knowledgeable answer. Not the case, here. If you're going to be a "car expert" with attitude, then know wtf you're talking about. While I'm sure they'll get at least 1 more visit from me, as I like the chain... if I get more of the same, I will contact their corporate offices. This is a once proud chain, that appears to be going to crap, at least in the Bako area. read more

as of today...6/18/2018,it's been over a year and battery purchased @ Walmart,is still trouble free,going strong. Go figure6/22...I neglected to mention Walmart battery was almost,not quite,1/3 rd the cost of O'Reillys' read more

If you really want to screw up a "parts guy" at this place , ask for a spark plug for a 58 GMC with a factory pontiac engine option , or brake pads for a 89 chevy 1/2ton , or a ujoint for a 78 ford pickup , and a AC r45ts plug for a Cessna 195 , if its not the the computer , "do u have a sample ?" , other wise there fine for generic stuff , but again if you have a 68 GMC or Chevy pickup , they dont know the difference , its always a treat to shop there. read more

So this the place I go to when I need all my car parts.... the one on coffe road by Cruz thru is the best one..... the way the help me and how fast they are is amazing . Never had any problems there.... I've been to some others areas they take the cake.... great job guys especially John read more