I came in for fat reduction and skin tightening. My tech Gabby made the procedure go smooth. She is…read moreamazing and the procedure is great. I feel like this is a good alternative to a tummy tuck.

I initially reached out to the owner of NouVeau Skin Studio (Sandy) via email, which she never…read morereplied to. I waited about a week, no response. Since I saw that she responds to messages on Yelp, I e-mailed again (this time on Yelp). She requested for me to text message her so we could schedule an appointment for my mom (I was trying to treat her with a facial for her retirement). I texted her and waited a day for her to respond. We finally set up the appointment for my mom, which was scheduled for this afternoon. After driving from Concord to pick up my mom and then directly to NouVeau Skin Studio (in Vacaville), we were about seven minutes late due to traffic. After parking, I received a text message from NouVeau's owner asking if we were on our way. I texted her saying that we just parked. The doors were locked when we tried to enter the establishment. We knocked on the door twice, but no one responded. I kept texting her, which she read my messages as I sent them (thanks to the read receipts on iPhones), but did not respond. I got her voice message, which said that she planned on leaving if my mom didn't show up within five minutes so she could "run errands". Meanwhile, my mom and I were trying to make sure we were at the correct location since the doors were locked and no one was responding to us. We went around to the salon next door to see if that was the correct location; however, the wonderful person at the salon told us that NouVeau Skin Studio was two doors down (the initial location that we were at). After several text messages trying to get some direction from the owner (who again was still reading my text messages as I sent them), I called her but she didn't answer my call. Eventually, I text her asking to respond so my mom and I can just leave. She responded saying "yes". Honestly, I should've just kept looking for a more professional skin care specialist for my mom's retirement gift. I'm glad that other people had better experiences than I did, but I thought today was completely ridiculous. Zero out of five stars, but unfortunately, Yelp won't allow me to give this much deserved rating.

I did a walk in for a wax and the front desk girls were nice and really informative of all the new…read moreproducts since it's been 2 years since I visited a EWC. My waxer Tere was also really great and made me feel comfortable while being fast and efficient. I'll definitely be coming to this location from now on!

I stopped for an overdue Brazilian today. My appointment was originally at 12:45pm and got a call…read morethis morning to reschedule (sick call out). I came in for my new appointment at 3:15pm with Jessica. She was a lot of fun to talk to and was so quick! As quick as she was, I didn't have as much pain as I thought I would. Which is saying a lot for someone with a low pain tolerance! As quickly as Jessica started, as quickly I was walking out into the sunshine. Thanks girl! Enjoy your fabulous trip to Mexico! :)

I scheduled two hair spa appts for my friend and myself. When looking online they had a bunch of…read moreoptions for upgrades, so we did 90min which included shoulder/neck massage, facial, and hair spa. The best way to describe the experience is a nail salon trying to be a spa. The massage screamed nail salon massage- kinda hurts, kinda all over the place, no technique or real skill. There were weird transitions between the tools used as well. One minute a head scratcher was used, then the facial started, more hair, then facial, then massage... plus the transitions from hot to cold was weird. Steam in the face, then a cod face mask and roller, with a warm eye mask. So weird. The hairspa part was rough. No circular massage or scratching, it was just hair washing and really hard scraping with nails on the scalp. This lasted an hour. Then, I sat awkwardly in front of a mirror while she brushed my tangled half wet hair and blew a blow drier thru it. I have naturally curly hair, so she ran her fingers thru my hair as she blew the hot hair so it made my hair really poofy and wavy. I told her she could stop, so I could manage at home, and she continued. Finally she stopped. At the end, they gave us some tea and she watched as I tried it. Made me question what was in it lol I also paid for an upgrade for scalp analysis, which involved them pulling the camera and looking at my scalp after it was done and she said "see? All clean." Great analysis. The atmosphere was cute. I'm sure they do such a great job with their other services, but if they want to advertise hairspa, they should lean more into the spa piece of it and learn about different types of hair.

Laying on the warming blanket, listening to the super relaxing music, listening to the clients…read moresnoring ..how comfortable must we feel to ACTUALLY fall asleep? I love this place! It never disappoints! The establishment is super clean, very relaxed.. highly recommend for any of these services! Vivian has a very high standard, and it shows!

I've been getting a wax from Gloria for about 6 years now. She is amazing and so friendly! She's…read morequick and painless, which helps a lot! I just got my first facial and my face feels amazing and I could seriously see a difference before I walked out. She's amazing, I highly recommend her for all of your skin care needs!

I have been coming to Gloria for years for my facials and have never been disappointed by her…read moreprofessional service! She gives personalized recommendations after examining my skin giving a unique experience. I have always come out relaxed and refreshed with every facial. Gloria takes the time to explain what will be done during the visit and gives time to ask any questions. Overall, I would recommend coming in if you're interested in a calming experience and want your face glowing afterwards!

I called last minute Sunday Morning inquiring on facials. Rachel was very helpful, communicative,…read moreand was able to get me in with Linda for my initial facial here. Upon walking into the spa, I felt a sense of calmness. The spa was simple, cute, and appeared clean. Staff were very friendly and welcoming. I received the 60 min custom facial. Linda was very sweet and informative. She gave excellent advice and wasn't pushy at all about products or services. I loved how direct and realistic she was about costs, products, and services. I felt she genuinely looks out for the best interest of you and your skin. She was very professional and was good about communicating every step of the way of what she was doing and ensuring I was comfortable. She also took the time to answer my questions and address any concerns I had. I felt so comfortable from start to finish. Thank you again Rachel for connecting me with Linda and thank you so much again Linda for taking me in on such short notice, especially after your normal hours, and for your excellent service! I left the spa feeling so relaxed and my face feeling so clean. I have my 2nd facial booked already and will definitely be coming back to see Linda again. I so can't wait!

Went in for the first time and had brow and upper lip waxing. Met Linda who was very pleasant and…read moresweet. Did an excellent job and will definitely return. Facility is clean, beautiful and cozy. Absolutely recommend!

If you are looking for an amazing facial go see Liz! She is professional, caring and very…read moreknowledgeable with the skin and products. Her room is quaint and cozy too.

Received my first facial and I must say it was so relaxing. I left with a glow and feeling so at…read moreease. Liz was so calm and pleasant. She explained each step and made sure I was comfortable. Her spa is so inviting and has a welcoming ambience. I received a much needed shoulder massage during the facial. I am not sure what products were used but they did have a nice scent. With each application of product I felt my face becoming pure and clean. My favorite part was the warm steam flowing across my face. I love how soft my skin feels and how it glowed. I made another appointment before leaving. This will be an ongoing treat to my well being.

I love this place! Getting a Brazilian wax after giving birth can be painful but Alex made me feel…read morecomfortable and my skin felt so smooth! I've gone to places like EWC and they tweeze the hair after and that's just painful for me. Alex actually took her time to do clean ups with wax only and that's a big thumbs up! If you're looking for a new wax lady go to Alex! You won't regret it.

Alex is so kind & welcoming! I instantly felt so comfortable with her! She seems educated and…read morepassionate about what she does, and about making people feel good & confident in their skin! I had the best experience

The facility and overall environment was very clean, modern, and serene. My massage therapist,…read moreJane, has magical hands. I've had other massages, but this is the first one where I felt like it was not just relaxing but productive. Thank you so much!

Love the new space. It's chic and relaxing. Jenna is the absolute best, it's apart of my health…read morecare now to see her once a month for deep tissues. She gets the job done!