Such a disappointment. I so wanted to have the wonderful experience other reviews shared and that…read moreMaria promised (to both my mother-in-law and me). Unfortunately, the two team members who did our scheduled "deep clean" did no such thing. In fact, I ended up contacting Niche and Clean minutes after they left because: They did not clean the oven or refrigerator (part of deep clean services). Additionally, they did not thoroughly clean bathroom (shower wall still had mildew/build-up). So, they returned 10 minutes after they left and cleaned shower and refrigerator. They forgot the oven. Again.
After they left the second time, I noticed they dusted around items on end tables. So I had to dust myself.
My agreement with Maria when we scheduled deep cleaning, was: 1 bedroom, 1 office, kitchen, dining room, family room, refrigerator, and kitchen. We agreed on a discounted price (she took $60 off total) in exchange for a couch in our office that we are not using. Her team did not even end up cleaning the one bedroom and, of course, did a terrible job in bathroom, family room, and kitchen.
While Maria was gracious and tried to schedule a time for her to return so she could clean our oven herself, our schedules did not work. Then, this:
1) She texted last week requesting payment AND to say she needed to pick up the couch.
2) Since I did receive anything close to satisfactory service, I said I was not going to pay for services that were unsatisfactory. In retrospect, I can see that was a pretty unreasonable statement and a reach for me; I imagine how unsettling that would be for a business owner to hear. That said, she did tell my mother-in-law that if the job isn't done well, there would be some recourse.
3) An hour after her text, Maria shows up on our doorstep demanding payment in cash or Zelle (we had neither). She wanted the full, not the negotiated payment (since she was not going to pay $60 for our couch).
I completely understand paying for services. I do NOT understand demanding FULL payment, without offering a discount for service recovery.
Yes, Maria was so kind and tried several times to return and clean our oven. But - what about the other things her team members missed? They had to come back 10 minutes after they left to clean things they missed.
Regardless of the oven or the couch - there seemed to be NO consideration for the one bedroom they did not clean OR for the generally poor quality of what they did clean. Maria's defense for this was, "But I already paid the two workers. So now I lost money because I already paid them." I am not sure if or how her team members were paid their full rate (apparently they have since been let go). And I am definitely not sure how that responsibility was placed fully on me.
I understand that my complaints about unsatisfactory cleaning services pale in comparison to most issues people are facing. I also think this information (or ratings in general) can be useful.
I think those of Maria's clients who receive wonderful/stellar service are lucky. I know she has loyal and appreciative customers. I am so disappointed this was not our experience.
***Thank you for your response, Maria. Wish it worked out for us!