I've called multiple times to schedule an appointment and 1) I get the voicemail every time and 2)…read moreNo one ever calls back despite leaving a message with all of my info. It seems they're not interested in new business.

Amazing staff! I came here because the hospital/ER across the street booked me an appointment. I…read morewas so nervous but there were so friendly and patient made everything go by smoothly. Definitely the best care I've gotten so far.

Dr Mandel performed cataract surgery and multifocal lens implants on each of my eyes. He is an…read moreexcellent surgeon and has kind, compassionate nurses and staff. Also both supporting Drs were professional, kind and took the time to explain/ answer questions. On my left eye, it took three days before the blurring cleared up and after that I was so happy to see everything in high definition! For my right eye, after the surgery I could see very clearly and I was amazed that it was so instantaneous that I could see in high definition after surgery, although I had some swelling which gradually subsided. It's been about a month since my eye operation and implants, and I am thrilled that I could see so clearly and can drive again!!! I don't think I'll need glasses but I'll wait a little more as I'm sure my eyes are still adjusting. Thank you Dr Mandel and staff!

I had a successful Lasik operation done by Dr.Mandel. The operation site along with the staff in…read moreSaratoga offered professional, caring and dedicated service. It might feel a bit rushy as they have other patients scheduled on same date but they get the job done. The cost was affordable and the caring package was detailed. Points to improve include 1) provide more clear, up-to-date, on time instructions, 2) the Castro Valley Lasik specialist often doesn't pick up call, 3) less rush patients on site and remind patients more on what to do, to bring, and to keep on the surgery date. 4) provide receipts for payments on time.

Small establishment personable touch Caring environment are…read morejust a few positives about CV Eye Care. I had many questions and needed direction with my eye care. Exam with no insurance, Prescription glasses and Sunglasses. Alice was extremely helpful and answered all my questions and directed me properly. I will definitely keep my business here. Alice is very personable and professional. She sets the tone once you walk In which is very important. No run around no up sales just good old fashion customer service at its best. Thank you Alice Easy parking, COVID protocols, very clean Interior and exterior.

I don't know if people complain because of their "speed" on appointments or the "quality" of…read morepatient care. Quality patient care must take time to listen, diagnose, identify and offer effective treatment plans. Nowadays, medical care is about speed, so doctors are under tremendous pressure to see their patients in under 15 minutes. This kind of expectation will not work well here at this eye center. They take care of their patients as no one can. They focus on precision diagnostics and patients' health quality. Not just eye exams but holistic checkups to ensure they can work with you to protect "the windows of your soul." My parents were under the Medical-Cal eye care plan, and I was so surprised about how much care this center is willing to take care of my Senior parents, especially both my parents do not speak any English. They were patient and caring. They went through a significant detail to understand their overall health and eyes conditions. We were under the care of both Dr. Kerman and Dr. Lee. I was so happy with them for five years, and eventually, I brought all my family members under this eye center's care. The bonding and trust they are establishing are genuinely remarkable to their dedication to their patients.. If you need a good diagnosis, do not rush to come to your eye appointment. Once you understand this concept, you will be amazed how much care this care team is willing to go miles with you and your loved ones.

I couldn't be more pleased with the care my father received from Dr. Albracht. She corrected the…read moreproblem with his eye in the most professional and caring way. He walked out of the procedure and said, "It's a miracle. . .I can see for the first time in years." He now reads the small print in the phone book! I have been seeing her for years and knew she would take great care of my father. I would recommend Dr. Albracht to everyone.

Dr. Albrecht did cataract operation for both my eyes last year, about one month apart. The…read moreprocedure itself was essentially painless. With medical eyedrops before and after the surgery, recovery was complete with no complication at all. I was nearsighted with stigmatism, wearing thick lens all my adult life. After the surgery, I have 20/20 vision and no longer need to wear glasses for driving. However, I do wear a pair of bifocals, primarily for reading. At my 6-month return check-up, Dr. Albrecht found some "stuff" as normal reactions to the operation (which didn't seem to bother me at all.) I had to go back to have them cleaned up by laser which took less than 5 minutes for each eye. I am very pleased with the overall result and the thoroughness of Dr. Albrecht.

Great surgeons and facility. State of the art, high tech, and clean.read more

Dr. Christine is very helpful and my appointment went fairly quick. It was easy scheduling an…read moreappointment. There is a good amount of options to choose from as far as frames go and once ordered it comes within 2 weeks. When you pick up she makes sure the fit is right and the lens are good.

Family has been coming here for a while now, but after today's visit, it will be our last. The…read moredoctor herself is great, good personality, good with my kids, it's always been a pleasant experience. Unfortunately, I did leave today's visit with a gut feeling that the doctor unfortunately manipulates how she's going to bill their services to benefit them, not us the customers. My husband and I each have a great VSP plans through our employer and for two exams it should have been covered especially with double coverage, however I left paying $120 out-of-pocket on what should have been zero. I left very disappointed. I am in the HR field and I have an understanding of how Primary and secondary insurances work, but there really was no arguing with the doctor. Definitely disappointed, and because of this experience, we will no longer be going to see her.

My husband was diagnosed and treated for macular degeneration. Staff was very kind and helpful. Dr…read more Christianne Wa gave good information about the condition, answered all our questions and treated my husband with respect.

I wish I could give this DUMP -500 stars. They seem to think it's okay to make patients wait 1 1/2…read morehours for a follow up appointment. Once I waited over an hour to see Dr Ting and was told he wasn't even there. Once I waited 2 hours and was told there were 4 people ahead of me. I walked out. I said never again. I gave it one more try and told the staff I will NOT wait more than an hour. The LAME staff told me the appointment wait is 1 1/2 hours. I walked out. If the doctor doesn't respect my time I don't respect him or anybody that knows him. I'm always on time for my appointments. I only do follow ups and lately the wait is unacceptable. Another time I was there and a couple of seniors were complaining that they had been waiting 3 hours. Some of those seniors had transportation services waiting for them. Dr Ting is the only doctor that makes you wait and wait and wait. I feel like he thinks us seniors don't deserve respect for our time. At my age, I have many doctors and I'm generally done in less than an hour!!!

I reached back out to the office to request a copy of the cancellation notice they given me where I…read moreagreed to it in writing. I kid you not, they emailed the below picture. I have since emailed the office advising them this is not sufficient for patients making an appointment over the phone when they have not been in the office for close to a year, where again when their office called and left a voicemail and I called back to confirm the appointment, they still did not advise of any cancellation fees. This is against CA law and bad practice to impose a cancellation policy based solely on a sign in their office, especially for patients that are scheduled on the phone and confirm on the phone. I have since found a new optometrist and guess what? They text their appointment confirmation so the patient can confirm and guess what's also included in that patient confirmation text? Their cancellation policy!

I have been seeing Dr. Kimberly Haw for two years now. She is super nice and straightforward with…read moreher eye exams. Customer service at Visual Insight is also great whenever you have questions about an appointment. The selection of frames is good - I wish there were more higher end selections, but there is still a good amount to choose from. I've had 3-4 prescription glasses made from them so far. Parking lot is a bit tiny, but this is just a small note!

This was my first visit since I decided to continue seeing the optometrist who had been working…read morepart time at another office. I am comfortable with Dr. Nguyen who is both professional and personable. She explains things clearly and kindly and makes sure I understand my complete eye health. The office staff are also professional, competent and kind. I am impressed with the cleanliness, orderliness, and feel that they all work to keep their patients feeling safe and taken care of. I highly recommend them.

Medical staff excellent, Back office/Front desk horrible. Poor Customer service..Rihanna/Susie need…read moreto be trained on dealing with patients. Training helps staff communicate with clarity and empathy. With the lack of experience leaves the patient confused and frustrated. Beware if you choose this Institute. They demand full payment up front before your surgery.

Dr Francisco is amazing. She is a great problem solver. I had dry eyes and she nailed it. She does…read morea thorough eye exam and addresses all issues. I was very happy with the whole experience . The front desk is helpful and friendly and very organized

Sadly this Optometry office was not to help me due to insurance but the two ladies in the office…read morewent above and beyond to help me and answer questions for me. If our company did offer VSP, this is where I would be going!