My family and I have been going here for years. Back when Northtown Mall was prosperous. Nowadays, I don't know what's happening with it. Love this store, but what's going on with the quality control? I love browsing the books and purchasing the books I want to read and not bringing home another. What does that mean? I will explain ... the cover is the book I want. The inside pages are a completely different book that somebody returned and glued back together. I have never seen that before. Shocked. I posted pictures. So that you have an idea of what I am talking about. Needless to say, for every book I purchase from now on, I will have to look a couple of pages in to see if it's actually the book I'm getting. What is this world coming to? I just upgraded from my old membership to the new one. Sigh. Barnes do better. read more

Barnes & Noble Booksellers - Wrong book inside - Bookstores Near Me - Spokane, Washington

I sat at the cafe. Staff is attentive and friendly. I enjoyed their flat white and breakfast sandwich. Found a great quiet spot where I could work for a couple of hours while my car had some work done at TireORama. read more

Service is great, the manga selection is even better, prices are decent but some are a bit higher than wanted, it's where I get all my manga currently. read more

I love Barnes and Noble. U can usually find just about anything ur looking for. The people r great also read more

I lost my family in there I was so scared it took me 7 hours just to find them in the toy isle it to big

Hello, I would like to say this book store is a rip off, went here not too long ago & bought a book for $35...when in a different place I could have gotten it for $16 brand new. The book I got at this location was definitely not in New condition. Not worth the price or my time. I was already at the front desk and felt bad returning it. Deep inside I was like "oh my goodness" but I'm a respectful human being so I went ahead and purchased it. If you are looking to buy a book please look at different areas before you check this one out, you will save 100% of your money; Since I was charged 200% for this book than what I intended to pay for it. However they did have the book I was looking for so great selection! Prices need to be updated. Thank you :) read more

I accidentally purchased the same album twice and just before I put it on my shelf I noticed I already had a copy. The next day I return to Barnes & Noble in Spokane to return it. They say because I took the plastic wrap off they won't except it as a return even though it's never been played. After going online and looking at their returns policy, this is their returns policy but it's the last time I'm shopping with Barnes & Noble. I'll be spending my money where the retailer can except genuine mistakes. Even the heartless Amazon would except a return like this. From now on I'll be getting my vinyl from our local record stores. read more

Barnes & Noble Booksellers - Buyer Beware - Bookstores Near Me - Spokane, Washington

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Thank you to the lady who answered the phone today and helped me verify if a book was in stock prior to driving an hour to get there as another location would not verify if they had it. read more

Barns and Noble on Division and Wellesley is not a book store for the non-white. I was at this store today and tried to upgrade my membership but ended up not doing it after all because the clerk refused to give me a book tote but another clerk gave it to a White person instead. When I complained as to why the other person received a book tote and not I, both the clerk and the supervisor game me their version as to why the other person received the tote, which was the same reason as mine because I had overheard the conversation. The clerks and the supervisor did not respect the policy because the policy only applied to me. I told the supervisor that, if they have a policy, it should be all across board. It was only fair that if the other customer received the tote, I should also receive it. Otherwise, this is discrimination. After all, I was not getting it for free. Their policy is to get a tote when the old membership expires, but to upgrade the membership now, you have to pay now and will get the tote later. Excuse me, this is fraud. Say what? Barns and Noble is asking for money now and wants to deliver the product later? They must think nonwhite people don't have a brain in their head. The worse thing about this store is that the supervisor is nonwhite and young and all she could do was to say she would investigate the problem, but never came back to say how she would correct it. What took her so long? She only had to talk to the clerk who gave the tote to the White customer. It is obvious this store's staff has a lesson to learn about multicultural competence. Shame on you Barns and Noble for hiring people who lack this skill. I bet that if you were nonwhite and you experienced this type of abuse, you would not feel so pretty about it. Finally, I was going to spend a lot of money today but because of this type of abuse, Barns & Noble lost the sale. My recommendation to you, Barns and Noble is to train your staff to know how to practice equality and to appreciate people from other cultures because they also bring in the money for you to remain open. Also, people from other cultures are also people, even if they are not White. Shame on you Barns and Noble. read more

They always seem to have books for my teen daughter which is my primary reason for shopping here. On the occasion that they don't have what we are looking for they have always been willing to find it for us. I've never had any issues with staff, in fact they are always been pretty friendly. Loss of a star due to longer cashier lines more often than not and the pricing is a bit steep. For sure will continue to shop here. read more

The Barnes and Noble located at the Northtown mall in Spokane Washington is a lovely place to buy books. The book area of the store is clean and displays are neatly kept. This is the most disgusting bathroom I have seen. It smells, the soap and paper towels are often empty and the floor is not only covered in towels falling from the garbage, but hasn't been mopped in a long time. It is clear this bathroom does not get cleaned during the day. The coffee bar is very slow. They make decent coffee, but there is often a long line that can take 20 minutes to get waited on. I would just go to Thomas Hammer. They have way better customer service and the line is faster. read more

Love this bookstore. Just bought color books and loving it. Always have my latest Pearls before Swine collection. Also can never walk away from a sale. I've even been able to order a book when I couldn't find it on the shelves. Love being a member. I want to go there now... read more

Barnes & Noble Booksellers - Table just waiting for friends to meet and discuss books! - Bookstores Near Me - Spokane, Washington

I visited there last summer, absolutely dreadful. I was looking around, and they had Washington D.C. books on the regional table, seems like someone needs a geography lesson. As an added bonus, I overheard a staff member say the reason she couldn't find a book was, I have only been here 3 hours, I'm not awake yet, must be the legal pot they have their one might assume. Dirty bathrooms, books not in alphabetical order, I hope to never visit that God awfyl town again, but if I do, I will not shop at this store. read more

Recently I bought two thirty nine dollar magic kits for a really ill neighbor child. We opened one of the kits and before we could get in the other kit the boy died unexpectedly. I tried to return the kit and was told no because it was over two weeks ago. I will never ship at Barnes and Noble every again. read more

So really love this store. Not so much this location but the store. To my kids there to warm up after being at the park and their was employee that kept waking back and giving the most disgusting look towards myself and my kids. Now all parents say their kids are the best.. but really mine are. My youngest and I were building with the Lego's and my daughter was reading a book. When they were done they put things up where they were. This employee need to either check the attitude or not work with the public. read more

BN, situated as an anchor store at NorthTown mall, has all the books and magazines you can browse through and a Starbucks that features Cheesecake Factory goodies. This BN has WiFi (like all other BN's) If I'm killing time, I usually head into BN, grab a book and find an open seat somwhere. Best spots, IMO are the soft seats over by the east end of Starbucks. The staff is friendly and accomodating. Great place to have your coffee and read up on that New York Best seller you've alwaying been wanting to pick up. read more

9/3/2011 Spent a couple of hours here with friends. The baristas, Jimmy and Holly, greeted me warmly despite a 2 year absence.

I dislike this location SO much! The manager has a chip on his shoulder and is very rude. I will not be returning to this store!

Helpful staff . But I feel like this BN location has not as much selection compared to other I have been too. I have been disappointed many times when I haven't been able to find books I've wanted. I can't give it less than four stars because I don't have many huge or major issues with BN location. read more

I love the book store. I would NOT get another coffee there. They had two people working there yesterday that were more interested in talking with each other than service. The young women and gentleman NEVER smiled or tried to be friendly. I would buy books but go to another coffee shop. read more

Love this place. :) I always end up buying more books than I meant too. Great selection and convenient location.

This store greatly disappointed me this Christmas! I ordered 2 books that my don desperately wanted as a holiday gift after his surgery. Long story short, when I went in to pick them up, they had sold them and never put them on hold for me. The manager, Owen, never apologized or offered to help me locate these books with only 2 days until Christmas. He had a sarcastic tone when I suggested that being empathetic to customers would help...instead, he had a sarcastic tone and said, "I must've missed that customer service day of training." I WILL NOT go back if he's still an employee. Thanks Owen, for making my son cry and not even caring!!! read more

love barnes and nobles and that is all... i love the books, selections, prices, coffee, seating just to relax and look at your books, the staff, cute gift selections... you can not ask for more!!!! read more

If Barnes and Noble is going to offer Starbucks coffee drinks they need to be properly trained! Got a Caramel Macchiato yesterday and the coffee waitress (not good enough to be a barista) made it taste the worst - way too much coffee, not enough other flavor and she proceeded to put a flat lid onto the whipped cream making it spill out all over the cup sides - it was a terrible, icky, sticky mess. read more