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    Barnes Heating & Air Conditioning

    4.5 (2 reviews)
    Closed 8:00 am - 4:30 pm

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    4 years ago

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    7 years ago

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    American Air & Heat

    American Air & Heat

    (98 reviews)

    East Orlando

    We replaced our entire A/C system with this company just over two years ago, investing a…read moresignificant amount in their "gold package" Lennox system. To be clear, we have been very happy with the system itself--a two-stage Lennox heat pump that has performed well. Over the past couple of years, we've also had consistently positive experiences with their team; every technician who has come to our home has been professional and great to work with. Unfortunately, our most recent experience was a significant departure from that. When the system failed, they initially couldn't clearly diagnose the issue--which I understand can happen with complex systems. However, I was told they would need to replace the motor for $850 just to see if that resolved it, and if not, the next step would be an additional repair costing over $3,000... on a two-year-old system. While the part itself was under warranty, the $850 labor quote came with no itemized breakdown or explanation--just "that's what we charge to get the job done." When I asked to speak with a manager, I was told someone would contact me promptly. That did not happen. Over the next four days, I had to repeatedly call, only to be told managers were "busy," all while my system was down. Eventually, I spoke with someone filling in--not a full-time manager--who reduced the labor charge to $500, but again could not provide any detail behind the pricing. At that point, I felt I had no real choice but to proceed given the circumstances. The technician who came out was professional and completed the repair in roughly 30 minutes. Despite how quick and straightforward the fix appeared, I was still charged the full $500 with no transparency on how that cost was determined. The system itself is good, and our prior experiences had been positive, which makes this situation even more disappointing. Several things went wrong here, but most concerning were the lack of pricing transparency and the difficulty reaching management--especially during a system outage. That falls well short of what I would expect from a company selling premium systems and service.

    Had a Duct cleaning company clean ducts in 2024, from that day forward- 6 ducts blew attic smell…read moreand hot air the first 2 mins. Several ac companies came over the last two years. Finally, American Air... Alex quoted the price to fix, 2 days later Dalton and Marcus showed- replaced diverter box and a few lines. Fixed my issue. Dalton and Marcus were just the best ! Not only did the repair, but went thru the whole attic again to ensure no issues. Can't thank them enough! Bill V

    Barnes Heating & Air Conditioning - hvac - Updated July 2026

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