Very rude owner! Took my watch there for battery replacement and young lady want able to put it…read moreback on. Said they would call me--waited 3 hours and called back. Was placed on hold for over 5 minutes and hung up. Received a call stating they would call me back in am. Ended up calling back next afternoon after 1 and watch still was not ready. I stated would pick up watch and take it to my regular jeweler. Owner was rude and advised that I could come pick it up. Mysteriously when I arrived it was ready. After a negative exchange I called his attention to the 'expert jewelry repair' sign out front. He even had the audacity to ask me to pay after I had paid the day before. My watch was in perfect condition before. It is now scratched on the back. Word to the wise---take your jewelry to a professional who is able to service it graciously and properly.

Although I can see why some people thought the owner was rude, I had a good experience here. It…read moremight be her mannerisms, which can be abrupt, and she's not a smiler. However, I got a free watch battery, which they installed. Updated the time and date and brought out several watch bands to choose from when none of the first ones looked quite right. I was afraid they'd be snotty about the watch since it wasn't fancy. My son is sentimentally attached to it so no amount of bribing was gonna get him to give it up. They weren't snotty though. They were efficient, patient and understanding. My son's watch has a new lease on life with a new battery and a watch band that actually made a silk purse out of a sow's ear. His watch looks great and I didn't have to wait a long time at all.

I definitely do not recommend this place. I picked out an engagement ring and had to wait to 2…read moreweeks ( which I was fine with ). The problem is that I had to call to ask to see if my ring was in there. Luckily it was there. The size of the ring did not fit my fiancé but they told me " It would be a whole experience " to get it resized. My whole experience was paying 69 dollars and having to get the ring shipped out for another 2 weeks. I don't appreciate the dishonesty. What a horrible experience.

My experience here was terrible. The Store Manager made a simple jewelry pickup a nightmare. My…read moremother purchased a tennis bracelet for me the night before and set me up as the pickup person. My mom lives 6 hours away and wouldn't be able to pick it up herself. The sales associate Travis, who did an excellent job, got everything boxed up and ready for me to pick-up today (Sunday). Of course I showed up today to get the bracelet expecting this to be a smooth transaction. Nope not at all. The first associate who greeted me couldn't find the bracelet so she asked the Store Manager for assistance. The Store Manager was there last night when the transaction transpired and was fully aware that the bracelet had been purchased. She went and got the bracelet. When she came back with the bracelet she asked for my ID. I gave it to her so she could verify that I am the person that should be picking up the bracelet. On the pick-up paper Travis wrote my mom's full name and my last name. Apparently this was not acceptable to the manager and she would not give me the bracelet. She said my name wasn't on there and I would have to get my mom to call and verify that I am the pick-up person.... she just walked away from me and started helping someone else. She didn't even wait for me to call my mom to clear everything. I got my mom on the phone, the Store Manager asked her who is supposed to be picking up the bracelet. My mom said "Stephanie, the person standing right in front of you". The manager said oh ok. Come on lady. My last name was on the pickup form. My last name is 12 letters long and extremely unique. It's French and the odds of someone walking in the store with the same last name on the same day asking for a bracelet is extremely slim. She rolled her eyes at me when I declined the warranty on the bracelet. I was told I have 30 days to add the warranty. I told her I would come after Christmas and add it. That apparently wasn't good enough for her and she rolled her eyes at me and walked away. The unprofessional behavior displayed by this STORE MANAGER is appalling. There was really no need for the attitude or FBI investigation. The attitude she gave me was completely unacceptable and the hassle of picking up the bracelet was unnecessary. I guess that's how she treats customers wo spend $3,500 of their hard earned money.

It is hard to find a jewelry business that you can trust. We highly recommend this business…read more Every time we come here, we are always greeted with the best professionalism and honesty. They also offer free cleaning.

I came here due to needing a ring resized. It is a great local jewelry store. Family owned and ran…read morefor years. They clean your jewelry at no charge and have a decent selection of gemstones, diamonds, gold and I think they had silver as well. I saw a book over on the counter so I think they do special orders. It could have been a bit brighter in the store as it was not as bright as many jewelry stores that sell diamonds. Also I felt they could have been a bit more friendly but I guess some people just want to get their jewelry fixed and not have too much conversation.

Been using Bob & Son jewelers for many years about 50. And when I was 13 my parents had me a…read morebirthstone ring made by the OG Mr, Bob that I have had for 52 years and still looks amazing today.

Pos place do not go here they will steal diamonds from you and replace them with fakes. The worst…read moreplace you can go to.

Best jeweler on the island. Been in business forty years. Family owned and operated. Extremely…read moreknowledgable. A real treasure find for anyone looking for beautiful and unique pieces. I highly recommend this business if you're looking for an honest high end jeweler with great staff and atmosphere.

Went in to have a ring repaired; Gary was so helpful and took care of my repair while I waited…read more Their selection and service is outstanding.

Had a wonderful experience here. I took my watch to get sized and a couple straps that needed…read morerepair. They fixed my straps for free and charged me a fair price to size my watch. Would definitely come again if I'm in the area. Nice people that I trust to work with!

The bed jewelry repair shop ever! Love it so much and the staff are so friendly and helpful and…read morekind and knowledgeable and amazing unbelievable always get everything fixed of mine they so organized and clean and incredible and unbelievable remarkable! I would come here again and again! From Lauren

I am not pleased with the results of the repair done. The repair work done on the necklace was…read moregood, but my medallion was ruined; it was an Operating Engineer's medallion that resembled the logo of the Operating Engineer's with dark blue enamel inlay, but the store manager and a store associate said that they thought it was dirt during the cleaning process. This enamel had lasted for nearly 26 years before taking it to Alberts Jewelry, and now it's ruined. Looks like any other gold coin now.

Went there today, watch was not working. Even though people were waiting, the staff checked on my…read morestatus and took my watch in for repair. 10 minutes later, watch had a new battery, no charge! I forgot I had a lifetime battery warranty, but the associate had my account details. A welcome surprise, good experience and great service here as always.

Very helpful and friendly team. I stopped in because I needed a replacement pin in the bracelet of…read moremy older Omega Speedmaster while I was on vacation. The shop was very busy so I left my watch and they called me to say that it was ready within the hour. Fast and thorough. Thanks so much for the great service and great pricing.

I needed my watch cleaned and repaired. The staff were very friendly and took care of my watch…read moreissues within a few hours. The price was very reasonable as well.

The young lady that did my ring appraising was very knowledgeable, courteous and a very good…read morelistener.

From the owner: Jacksonville Gemological Laboratory (JGL) has been serving Jacksonville for over 35 years. Using…read moreexperience, equipment and technology we provide professional appraisals, evaluations, and identifications of diamonds, and colored stones. JGL is experienced in producing appraisals as per GIA grading guidelines and determining market or insurance replacement value. Our experts will advise you as to which type of appraisal you may need depending on the intended purpose of the appraisal.