You should be weary of getting your car serviced there, for the probability that an unexpected…read morecircumstance could develop. Young person (Coby), along with her mother, standing behind the counter is nice until you, a customer, have paid the bill and realized they damaged the side panel of your car beneath the front passenger door--right where the car is put on lift. First it was the denial that it could not happen in their garage. If you insisted that the small dent looking fresh and was not there until you pulled in; and requested that they acknowledged it could have happened in their garage. To no avail, you leave and directly go to a body shop to find out if the damage was new and could be caused as the car was put on the lift. With the preliminary estimate of the damage, almost $1,200.00, and the verification by the bodyshop that it could very likely happen as the garage put the car on lift, you return to East Coast Tire and show the young person and mother the estimate and convey the bodyshop's assessment. The young person suddenly and unexpectedly becomes irate and, with a foming mouth, repeatedly asks you in the foulest language to leave; and with a quick jurky motion and his stature advances towards you. As you hold your position, the mother attempts to hold back Coby. They then call Gloucester Police to have you be removed from the premises. Now, you humiliated with a big knot in your stomach end up with no option left other than seeking an arduous, yet uncertain legal action.

Nice friendly people, honest and explained everything thoroughly and patiently. Was in and out in…read more30 minutes and car is driving so smoothly.

I stopped in due to worry about my 2 front tires....the manager graciously fit me in and mechanic…read morehonestly told me he couldn't find anything wrong despite low tire warning. Somehow his checking got rid of the warning and they told me I owed them nothing. I tipped the mechanic and should have tipped the manager but forgot. Thank you all for your willingness to help and your honesty! I feel safer now driving back to the Cape.

they told me there was ac issue immediately launched into it being 800$ and when i could get it…read moredone. I can't afford that so fair so said oh well, no ac this year. Tried it Just to see and it's been working fine for at least a month now. It was a scam. Don't let them scam you. Question everything they say and avoid at all costs

Much more expensive than they used to be. I miss the old owners. They always did right by me. I'll…read morebe looking into better options in the future.

Took my car to the Gloucester, MA location for oil and filter change. Skip ahead; I always check…read morefor the work done as soon as I return home. Sure enough, the oil was replaced - and that was it. I saw the old oil filter was still intact. Brought the car back and was told the technician was a young kid who couldn't find the filter. What? A big lie because I saw the liar as the one who worked on the car. I would never, ever return to a Meineke shop, and would never recommend their attempted work to anyone.

While all Valvoline's make the oil change process simple and smooth, this is the best location by…read morefar. I've here a few times and every time I'm amazed at how quickly and efficiently the team runs. Robert and Jason looked over everything in my car and were able to quickly check my fluids, lights, tip everything off, change my air filters and they even helped with my wipers which had been set wrong by the windshield company. They answer questions completely unrelated, give advice for where I can get my starter checked, they know cars and they know the local body shops for things Valvoline doesn't cover. Andrew took care of my Oil change while the guys were taking care of the rest of the car and helping to tighten a lightbulb that loosened. All in all, I was out of there in 22 minutes including the wait time, two biscuits for my dogs and a coloring pack+ crayons for my toddler. We don't go anywhere else!

Stopped by for an oil change and I was in and out in about 10 minutes. They also changed the cabin…read moreair filter and we opted for new windshield wipers. There was a 20% off coupon linked to the Yelp page and that shaved off about $50. The employees were friendly and worked quickly. No complaints, I'd recommend this location!

My 2019 started leaking oil, and needed an oil change/diagnosis ASAP. Went to Valvoline 12/26/2021…read more(no apt.) and was met with an immensely courteous, friendly staff. Despite being an "in and out" service, I did NOT feel rushed. I explained to them I had a decent oil leak, but being a 2019 should not be due to wear and tear. They started to investigate and checked the seals. Turns out my oil filter that is exposed to the road via undercarriage, had a small hole in it. The rest of the operation/oil change felt like a military operation (prior service Marine); shouted out what tasks were completed to colleague at the terminal recording results of each stage of oil service. Brandon, Alex, Noah, appreciate you all, thank you for being professional, knowledgeable, and patient with finding the hopeful cause of the leak (update: no leaking since oil change!). FYI: I read a few reviews about Valvoline's pricing. Here's the thing. Yes, it's more expensive than other spots. However, most other places you need to make an appointment, and could wait upwards of 30-90 minutes in a lobby/office for car to be serviced/leave for day. Just understand that accessibility is factored into their pricing. I literally went the day after Christmas with no appointment and was in and out in 15 minutes with peace of mind, and could continue on with the rest of my day without having to make an oil change a whole day ordeal. For me, it was worth it. NO ONE asked me to write this review. To be honest, I am happy to write this. The service was fantastic.

Had an issue with both Salem Valvoline locations, which are managed by the same person (I learned…read morethis today when I spoke to him - not at my request, BTW - lest you think I'm a Karen). Therefore, I'm posting this review on both location's pages. In the summer I went to North Street location for an oil change. While the service was being performed, I gave the employee handling the transaction my debit card. Today I went to the Paradise Road location, where I was told I didn't pay for the previous service, which was news to me. I was handed a cell phone with the manager on the other end. He explained to me that I would need to pay for the last service before they could perform any new service. I told him I handed the North Street employee my card. The manager TOLD me I was lying. But THEN he told me he'd check the CCTC cameras and apologize if he found that I HAD given the card to his employee. He accused me of lying absent of proof - he hadn't even checked!! So, with ZERO evidence, he called me a liar. Furthermore, Valvoline company policy is the garage door is not to be opened until the customer has paid (confirmed by staff today). If the staffer didn't run the card at the time, why did they open the door, signalling I could leave? And, if I wasn't charged, it was only because their emplyee didn't run the card. I'm waiting for the manager's call. Regardless of any apology I may or may not get, I do not appreciate being called a liar without a shred of evidence and no person in a managerial position should be so irresponsible as to make that accusation without being 100% certain they were right. In the meantime, there are many other options for an oil change in Salem and I'm guessing they will be more professional than any managed by this irresponsible individual.

I went to Skillman to service my 1998 Volkswagen beetle. Andy fit me in the schedule right away,…read moreand called me to get approval on all the required repairs. He also took the time to look for some obscure parts online. I just picked up the car and it drives unbelievable. It feels brand new. I highly recommend Skillman services.

You can trust Andy to find and fix the problem at a fair price. Every time we take are car in it a…read moreclear honest and easy process. 10 out of 10, do recommend. He is busy for a reason. Scheduling out a few weeks for non emergency.

An experienced professional that knows what he's doing. He was on point with installation of my new…read moreburner and haven't had any issues.

Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

I have a 2022 Outback Subaru, that is needed a sticker! I stopped by the shop and asked the…read moremechanic if they can put a sticker on my car, without hesitation or even looking at the car he quickly responded to me by saying that is going to be a long wait even though there were no cars in the bay. This is actually my second times that I have gone to this shop and asking for services, in both visit I was refused service for being an Afro-American of which I could not find any other reasons for them for their refusal to provide me with service. This situation is definitely needed to be investigated to ensure all clients receive the same level of respect, and applying the same policies and procedures consistently to every customer, and avoiding any form of discrimination or favoritism; essentially treating everyone with fairness and dignity as a customer.

Today I had the pleasure of meeting John! I was driving down the highway when my tire split i…read morepulled into the closest gas station and received help from 2 amazing fire fighters who were unable to get my lock lug nut off due to it being stripped . They did not hesitate to call and look further into helping me in my time of need ! They called John to assist them with getting the lock lug nut off. John arrived no more than 10 minutes later to save my day ! He was able to get the lock lug nut off and get my spare tire put on in no time ! When I tried to give this man money for his troubles he wouldn't take it ! Good people still ! I can't thank this man enough for his kindness ! I will certainly be giving this shop my business for my future car needs !

Byfield Auto has retrieved and returned my car, twice: first for an inspection sticker, and, more…read morerecently, to investigate a rattling sound that I had noticed. They checked it out thoroughly, explained what may be happening, offered to take it right back if things get worse, returned it and charged me...nothing. I'd have expected to pay at least for their time, but perhaps I'm just used to the ways of the big, bad city and modern times. These people are SO knowledgeable and SO accommodating, I can hardly believe my great luck to have found them. (They did come highly recommended.) Oh, and did I mention that they had to drive to NBPT? This is small-town, caring business at its very best. I would not hesitate to recommend Byfield Auto!! JoppaMom

Service almost killed myself, my S/O, and our unborn baby. Do NOT go here!!…read more My significant other had work completed on her car completed 6/13/25, in which they replaced the rear calipers. Her mother brought it in and told them she wanted them to fix any issues as she is pregnant with our child and wanted to ensure the vehicles safety. On 7/27/25, while we were driving we heard what sounded like rock hitting the bottom of the car over and over as we drove up a hill. When going down the back side of the hill, we hit the brakes to slow down only to have the car not slow at all. Luckily, we were on a slower road at this time and were able to roll to a stop on a hill and put the vehicle in park. Upon inspecting the car, we saw that the rear passenger caliper was dangling down and that the piston had shot out. I am grateful that we are alive as we had just gotten off of the freeway a few minutes before this happened. We had to tie up the caliper to be towed, and are currently having pep boys fix our car and replacing the caliper and brake pads, which had just been replaced a month ago. Do not go to this location.

Extreme Truck & Auto offer "Extreme Service". My wife's…read morebattery died and I called Auto stores and multiple garages to change out the battery on her Ford Escape where the battery is up underside vent area. I was told it's a tough job and no one could help us for at least 5-6 days out. I then called Extreme and the lady that answered the phone couldn't have been any nicer She got us in the very next morning with assurances that they could get the job done. We brought the car in and the owner Sean took us in and told us they'd have the vehicle done ASAP and call when it was ready. Then while waiting to leave an elderly gentleman came in to get service and was a bit stressed about getting the car done so he could take his wife to an appointment....Sean the owner gave the gentleman assurance that his car would be ready with plenty of time to make his appointment. This is a very large repair shop and appears to be well set up. A few hours later Stacy called that our car was ready. We got there to pick our car and was blown away by the very Extremely reasonable cost. I even questioned it! I couldn't be any happier with the both service and cost. This had to be one of the best experiences dealing with auto repairs. We highly recommend Extreme Truck and Auto for your vehicle service needs and we will now use them for our auto needs.