We just received our new couch from Endicott and are thrilled with it. The first couch we…read morepurchased was the subject of my (John) review dated July 31,2025. Eric responded to that review, and our discussion on how to resolve the piling issue came back to life. Endicott lived up to 100% of the offer they made to us to fully refund our purchase price as a credit towards a new item from their store. We picked out a new couch with the great help of Vicky and Eric. It was delivered on time (no charge for delivery) and the pilling couch taken away. Thank you to Vicky and Eric for stepping up and resolving this issue in the best way possible. 4 stars due to issue we had with the first couch. 5 stars for how they addressed and resolved the issue.

I do appreciate the apology - but the response misses much of the point. We understood the lead…read moretimes at the time of purchase. While those lead times were poorly projected by salesman Bruce, our primary issue has been the lack of communication. Again, our attempts to obtain updates have mostly been ignored - and in the rare cases where responses are received, they fail to address the specific inquiry(ies). Unfortunately, there appears to be a consistent theme amongst the reviews - Endicott's customer service ends once your card is swiped.

I shopped. I got a good price. We loaded the mattress and box spring. Excellent service. I drove…read morehome.

This is the best mattress store around I have been to many places before deciding here but I'm glad…read moreI chose this place it has great selection of beds to try out and very affordable prices no other store could compete I would highly recommend this place to anyone who's looking for a good comfortable affordable bed

Went in this weekend to buy a dresser after buying my bed and tempurpedic mattress their several…read moreyears ago. No sense going to the big box furniture stores when you can buy your furniture from a local company that takes the time to listen and customize furniture to your taste and needs. Every time I asked if I could change a style, knob or finish the response is always " we can do whatever you want". The hand made "high quality" furniture is made locally and I can tell you it's the long term quality of there craftsmanship that brought me back to buy here again. Well worth the $ and if you are looking for furniture that will last your lifetime and for future generations than you've come to the right place.

Mills , should pay attention. From their arrogant sales manager in Concord NH, to the poorly…read morecrafted furniture to their abysmal delivery service and customer service, it is shameful to charge what they do for what they offer. It is a bunch of smoke and mirrors. I have purchased over $10,000 of furniture from Pompanoosuc. every piece was either missing key parts, which were standard items listed in their catalog, on their web site and as shown on display in their showroom. They had to repair every piece in some way, including a piece purchased two years ago where the drawers started banging into each other , because the hardware( sliders) are so cheap and the craftsmanship is poor. The delivery men pointed out to us that they could not understand why the individual pieces were so poorly made. That they had been with the company for years and encouraged us to send them back and speak with headquarters . The delivery schedule on three occasions over the past two months has been schizophrenic and rude, not even equal to bad cable company scheduling. They only deliver on Saturdays in our area, which is fine. But, I work every other weekend, so we try to be considerate of time when there is a free weekend . Pompanoosuc scheduled between 1-4p. They called at 2:30, stated they would be late arriving at 5p. At 5p, they called stated that even though they were only 15 minutes away, they were heading north an hour away for another delivery and would arrive at 9P. At 9p they called stated that they had exceeded the allotted number of hours to drive in a day and that the delivery would have to be rescheduled. This morning I received a call from Daniel with a British accent from Pompanoosuc Headquarters to reschedule for next Saturday between 12-3p. Not a word about the aforementioned . This is the third such similar experience. Having moved and delivered furniture as a full time job for 5 years, I have awareness of scheduling conflicts, delivery times and customer satisfaction. Anyone can have bad day. There are always opportunities for improvement and certainly a need for service recovery, particularly when things don't work out on multiple occasions. I am not in a position to advise Pompanoosuc how to run their business or to scrutinize their leadership in a meaningful way. However, I am in a position to let others know, that their furniture is poorly made, not worth the money or time to order it or have it their homes. Lastly, that the store manager in Concord NH deserves an A grade for Arrogance. Lastly, my experience maybe an N = 1 with no statistical significance. But, I am a monkey's uncle if our experience is a complete outlier. My bet, is that Pompanoosuc has some real internal issues on several levels. There is a lot of quality furniture and competition out there. I am grateful and recognize how fortunate we are to be able to consider and purchase furniture and try to remain grounded, rather than drifting into the realm of an entitled consumer. From my point of view, Pompanoosuc has or is in a position of entitlement and disrespect and a shameful representation , at least currently, of a local Vermont Furniture company. Maybe once was a different organization or they simply cant create and deliver consistently.

I really got a lot of help and was impressed with both the sale of the bed and the person who…read morehelped me.

We bought a Tempurpedic from Mattress Firm on Loudon Road in Concord. We had an ancient Tempurpedic…read morebefore, and thought this would be just like our old one. Bill was great and answered all of our questions. Unfortunately, Tempurpedic changed their manufacturing process, and we needed to get a new mattress, but Mattress Firm allows one change. When we returned to the store, Natalie Norstrom was very helpful in getting us our new mattress, which we couldn't be more pleased with. We would definitely buy from them again, but it won't be until 10+ years from now! Thank you both!

Thanks so much! Transaction was seamless. Found the mattress I needed in minutes. Sales person was…read morevery kind. Got my mattress for a decent price too. We look forward to many years with this new mattress of ours.

Just bought a Purple mattress here! Bought it last Sunday and delivered today! Fastest mattress…read moredelivery I've ever had! Two days! The manager, Jon Peterson, was not pushy at all, and was very friendly, and helpful when we had a question. The delivery fell within the window of time they said it would, and the delivery guys were fast and efficient. Don't know about the mattress yet, since it just arrived, but it sure was comfortable in the store! All in all a great buying experience.

The customer were service was fine at the store. However the financing part has me so angry. I…read morefinanced through Acima as that is the finance company used by MBA. Sales rep told me I would be interest free until July. Come to find out if not paid in full by July, the mattress is "lease" and reverts to the full price. So for an 1100 bill of sale I now have to pay 2400 to acima and that is only for the mattress, not the box springs. Totally disgusted with the whole experience. The company should be clearer in the explanations so as not to surprise customers. Will not use again.

From the owner: A good night's sleep comes down to two things: having the perfect mattress and resting easy knowing…read moreyou paid a great price for it. At Mattress By Appointment, we provide that comfort and those savings every day. By operating as an appointment-only store, we reduce the overhead that comes with paying commissioned salespeople, keeping the lights on all day, and using expensive advertising. We pass those savings on to our customers, who get luxury mattresses way below retail store prices. Our great selection means you can find just what you're looking for, and our prices mean you won't lose a wink of sleep over what you pay. Just give us a call and we'll open our doors so you can find that perfect mattress.