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    Bartlett Sails

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    3 years ago

    Got our boat cover repaired (buckles and zipper). They did exceptional work with great customer service. We highly recommend using them!!!

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    11 years ago

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    8 years ago

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    South Austin Marine - REGAL 42 FLY

    South Austin Marine

    (7 reviews)

    Fact: Purchased a 2019 Bennington from South Austin Marine (www.southaustinmarine.com) in Austin…read moreTexas. This boat was delivered as new in January 2020. I was sold on the reliability of the Bennington brand and the "customer commitment" that South Austin Marine "sells" to their potential customers. See South Austin Marine's customer commitment link on their website. Quality & Workmanship Facts: Upon Delivery: The interior lights were not working and required wiring repair. The bilge pump was not working and needed repair. The matt lining under the helm seat was prematurely wearing out with little to no traffic. South Austin Marine promised to replace this quality flaw under warranty but that never happened. Other than no replacement matt, these other two repairs were made during the first warranty maintenance by South Austin Marine that cost me in excess of $400.00 for the first maintenance cycle. Issues as of 70 engine running hours in June 2020 The Garmin Depth Finder had started showing signs of moisture leakage under the display. Now the unit works intermittent, of course not when you really need it. About the same time, the faux wood (plastic) panel on right side of dash panel fell in my son's lap the other day while driving the boat. The panel's insert screws were poorly installed and failed mechanically. We have glued that back in place but one can tell the glue will not hold in place for long. Then, we were out on the boat another time, and noticed both the swivel and front-back setting mechanisms on the captain's chair were broke. In fact, when I talked to the Bennington "Co-Founder", he was already aware of this quality issue. Yet, they continue to ship this to customers. Now, when you take off or stop, the seat flies backwards or forwards freely. Last time out on the boat, the rear port side sheet metal on underside of rear (stern) decking came completely unfastened (roughly 6ea light duty aluminium screws missing). To eliminate further damage to the sheet metal, I went ahead and bought replacement stainless steel screws to secure the panel. In doing so, it was recognized that all screw holes had been tapped crooked, .....all in different directions making the repair more difficult. In summary, every time, .....every time my family takes the boat out, another part of subcomponent falls off the boat. Service and Repair Effort Facts: No successful repairs or replacement efforts by South Austin Marine have been confirmed nor communicated, other than empty promises, since the first warranty service which involved $400.00 in revenue. South Austin Marine appears only to be interested in supporting revenue based service requests, not repairs that include non-revenue warranty claims. I then spoke to one of the "Co-Founders" at Bennington apparently. He was immediately defensive as to my comments on the quality of workmanship and failures I have experienced on this new Bennington product. This "Co-Founder" then made promises that the parts needed were all on order (same thing South Austin Marine personnel kept telling me for a couple months now for some parts). Guess what???? The "Co-Founder" did not do what he said he was going to do either. Neither organization has shown good faith in proper warranty services and repairs. Going Forward Facts: Yes, I'm going to write the BBB about both organizations. This is poor business practice at best. No quality assurances or efforts have been made to the customer after the sale of the boat, as promised on both vendor's websites (unless revenue is imminent). Pathetic "Bennington" customer experience.

    I would not go back there for air in my tires, much less boat repair…read more The highest charges in Tx., and still don't have my boat running. They tried to charge for service I did not ok, and $360 later, my boat still does't run. Do yourself a favor and go somewhere else!

    Full Throttle Sports

    Full Throttle Sports

    (10 reviews)

    What a rip-off! This week I had two jetskis serviced at the new Full Throttle Seadoo place in…read moreKingsland. All that was done was an oil change and replacing three spark plugs. The bill came to $863.13 or $432 per jetski!! For an oil change which takes 3.5 quarts of oil and a filter! The parts came to about $112, the rest was for labor at $170 an hour plus shop supplies, hazardous waste charge (oil), and credit card fee (3.5%). And by the way, it took this Master mechanic (at $170 he must top-of-the line) 1.5 hours to do this oil change! Incidentally, I looked at an old 2023 bill, when the exact same mechanic changed the oil in the exact same jetskis and it took him 1.2 hours per jetski then. And of course the hourly rate was a lot cheaper back then too (37% cheaper), but it's different ownership now when Full Throttle took over from Highland Lakes Seadoo. I guess they had to increase the time the mechanic worked on these jetskis or raise the labor rate even more to get more money in, but how much more than $170 per hour are you going to charge for a guy doing a basic oil change? Or perhaps the mechanic is slowing down in his old age, who knows? My advice? Perhaps it pays to look for a different place. By the way, all the positive reviews (with the exception of one) are about Highland Lakes Seadoo, which were the previous owners. I liked that place. The new ownership has turned greedy.

    I just used Full Throttle for the first time to service my jet ski and was very impressed…read more Christina and her staff were very professional and the price was very reasonable. I will use them in the future and refer them to both friends and family.

    Bartlett Sails - boatdealers - Updated May 2026

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