Bartwood was the preferred vendor from my insurance company and they did a fantastic job! They were on top of the timeline we went over and had only one delay due to the cabinets not being on time which was out of their control. The team was amazing and always answered my calls and returned emails. I'd definitely use them for my other properties and probably will. read more

Horrible communication, no updates, lied about timeline, estimator verbally accosted me on the phone after ghosting me for two weeks. All because I had the audacity to ask for an update. This place is a scam and should be treated as such. By far, the single most unprofessional experience I have ever had. STAY AWAY, they don't want your business anyways. read more

Bartwood was great! We had a fire then a leak. Sadly we needed their service twice. Unbelievable, trust worthy service. Bartwood pack out and moving was amazing! The ladies who packed, packed to perfection! My linen, pictures, personal items etc were perfect when they returned. I thought a machine folded everything. Ricky was professional, friendly and personable everything you need during a crises at your home. He was easy to reach, ask questions etc. They inventoried and labeled the boxes perfectly. I recommend them 100 percent. LaDonna Robinson Corona, Ca read more

Extremely laborious to get anything going. One month later and here we are...the carpet that was installed was not what we ordered and in the process our dresser was damaged along with baseboards and phone chargers. Will not use again. read more

I cannot recommend Lori and Bartwood enough!! I first encountered Lori a couple years ago after we found mold in our house and needed to get our belongings cleaned. It was clear from the beginning both how knowledgeable and professional she was. She did an incredible job and our stuff came back good as new. She was also very conscious of how much I was spending, not wanting us to waste our money. I referred her to my mom as well after they found a mold problem in their home. My mom ultimately went with someone closer as she would've had to ship all her stuff down, but she said afterwards how much she regretted not working with Lori. Her experience was very different than mine - she felt taken advantage of in a desperate time and believed she was charged significantly more than she would have been had she worked with Lori. She also said it was clear the other companies she spoke with weren't as knowledgeable or professional as Lori and Bartwood were. Recently we had a small fire in our home. The smoke damage was significant so I knew I needed to call Lori. In my panic I sent her a text on Sunday morning while the fire department was still at our house. Not only did she respond right away but she insisted on FaceTiming me to see the damage and come up with a plan. She walked me through the insurance process, helping me sort out what was worth saving and what we should declare a total loss. At each point her main concerns were saving me money and saving the things we loved. I always felt like she put our best interests first. Our stuff came back perfectly clean and like nothing had ever happened. They were extremely thoughtful at every step of the process: acting with urgency on items that needed to be taken care of asap, constantly communicating with me about any changes or updates, immediately sharing concerns about items that may not be able to be saved or had existing damage, packing everything with extreme organization and care, working their schedule around mine. Dealing with mold or fires is inherently very stressful. In both instances working with Lori made a difficult process so much easier and more manageable. While it is expensive to have professional cleaning like this done, I wholeheartedly trust Lori with my money and believe it is all money very well spent. As I said above, I couldn't recommend them more. read more

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Communication is bad. Slow to respond & did not call back when they said they would. Scheduling was not done when requested causing further delays. Lots of time & efforts wasted trying to work with them before needing to start over with a different contractor. read more

We had a pretty bad house fire in March of last year (2022). At that time, Ricky and his team came to pack up all our belongings and store/clean them of all the smoke damage until we were able to return back into our home. He sent me detailed inventory of every item they took and every item that was a total loss so there was no miscommunication with insurance. It was not until December that we were able to get home. Ricky and his team were SO accommodating to getting us back into our house the week before Christmas, and they were FAST. When his team came to deliver everything back to the house, my husband and I were so impressed with how everything was packaged (especially very delicate items). His team put everything back where they originally found it (even the junk drawer in the kitchen!). It was so amazing to have one less thing to worry about when moving back home. There were still some boxes that I wanted to physically go through myself, but the cherry on top was Ricky said "Please call me when you are done and we can come back and haul away all the boxes" It was such a blessing and made one of the most stressful times in our life, that less stressful. Huge thank you to Ricky and his team for their communication, professionalism and hard work with keeping our items safe and sound. read more

We are totally satisfied with the work Bartwood Construction did for us. We used them in conjunction with an insurance claim with Nationwide. We had a major slab leak that did extensive damage to our kitchen, dining room, and hall bathroom. Jack Hinds and Scott Robinson were amazing. We had so many concerns regarding the remediation, demolition, and reconstruction. Every step of the way we were consulted and they proceeded exactly as it was discussed. The employees were all courteous and trained in multiple trades. They cleaned up every evening and they all observed Covid-19 protocols. Since so many areas of the home were damaged we had Bartwood quote us for additional work so everything came together nicely. Their cabinet guy did an amazing job matching the upper cabinets and adding custom pullout drawers. The flooring guys were true pros. I know because I was working from home so I was able to see the progression. Prior to installation there were obstacles or areas of concern and in every case the installer had nailed it! From leveling the floor with thin set, to grinding uneven tile grout so the floor separation was perfect, to cutting under the door moldings just made the flooring perfect. Also, Jose was their drywall and paint master. Jose did a great job! There were many situations like the above that Scott had a solution for. Scott has definitely seen and done it all and he has an amazing team! I can only review what I experienced with Bartwood and I would definitely use them again and recommend them to others. Construction is managed chaos where its required as a homeowner to be involved if you want to be happy with the results. Know what your policy covers and discuss with your contractor other options and you will get better results. We had asked for multiple supplemental jobs to be performed and Scott and Jack were so receptive to accommodating our requests. Their rates were reasonable and in the end we got exactly what we wanted. Thank you Scott and Jack! read more

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Bartwood just finished a job with us. We had a leak from the upstairs vanity and it lead to water mediation work, and wall and flooring repair. The team leader, Greg Etka, and his group were professional and flexible. It turned a bad event to an easy event. Thank you all so much!!! read more

We had a fire and flooding in our home. Our insurance company, Hartford, recommended Bartwood. We were contacted immediately. Tom evaluated the damage, and work began. Scott oversaw the construction, and Paul did the painting. Everyone involved were easy to get a hold of, polite, on time, and did a great job! Thank you! read more

This company is focused on insurance company income and nothing more. As we all know the home restoration business is full of less than honorable company's and it pays to get references and everything possible in writing upfront. I say that in regret of my trusting nature and naïveté in this kind of situation granted the Covid environment complicated things but I never once worked with anyone from the Bartwood company except for the project leader timelines were missed my modifications to the original work order were ignored and all in all I was left and help the situation while they walked away with payment perhaps other people will have better things to say my advice is to always get everything in writing even when told to wait until we're at that point. read more

When we found out that our home had mold and bacteria in it that was making family members ill, we reached out to Lori Young, President of Bartwood Construction. We were told that she was the person that could clean the contents in our home, and she came highly recommended by the mold company that tested our home. Our experience with Lori was phenomenal. She meticulously walked us through every step of the way. It turned out that we had to have all contents of our entire house cleaned. She let us know what we could clean and what should be discarded. Since insurance did not cover this expense, Lori worked with us to keep the cost down. In fact, we had just purchased two new couches before we knew that mold was in our home. Lori had an independent company test the couches for mold toxins. Fortunately, the couches were not infested! Whenever I had a question about something, Lori got back to me right away. There was never a time that I had to call her a second time. She is extremely knowledgeable about mold and bacteria. Her set up for cleaning is extremely professional and we felt so comfortable handing over all our possessions to her for cleaning and storage. We were out of our house for a long time and Lori worked with us to keep the cost down. Also, her staff is very efficient. When they picked up our contents, we could tell that they knew exactly how to handle all our possessions. It was like moving out of our home and we felt good about how they were handling everything. The same was true when we moved back in. Everything was packed professionally, and nothing was damaged. We can't say enough about Lori and her operation. She is extremely personable and so is her staff. It was not easy being away from our home for 6 months, but Lori made our experience more bearable. We would recommend her to anyone going through mold and bacteria remediation. She is an expert in her field! read more

My house was flooded and needed some walls repaired and a new replaced. My insurance sent me to Bartwood and I am very happy with the really! Jose was my Project Manager and his team had all the work completed in a week. The workers left the house very clean each night, and everyone was very professional and courteous. Thank you so much!! read more

I called to get a status update and get a new project manager because ours was non-responsive and frankly rude himself. The owner called my wife, who was very polite, I overheard the call, and he lambasted her when she provided constructive feedback and asked for a status update and next steps. He called her condescending and was rude, because he is a misogynist who doesn't like women maybe? He then proceeds to tell us that they are denying us services because we asked for a status update on a repair that has been going on since the first week in January? They can't provide the results or documentation of the work completed to provide us? Their website says they have attention to detail and are customer centric, but I would go disagree as I had to perform the water test FOR THE PEOPLE WHO SHOWED UP BECAUSE THEY WERE GOING TO LEAVE AND DIDN'T SEE A LEAK, haven't heard from them in almost two weeks, and didn't finish the job. I have never been this confused and will be filing a BBB complaint. They have been paid by my insurance company. And Lori, your apologies do not even begin to remediate the disrespect we were shown after you were paid 5k nor does it justify the complete utter lack of customer service at all levels. read more

Bartwood Construction - My house has been left like this for nearing on 8 weeks for no reason. - General Contractors Near Me - Irvine, California

I am very pleased with Bartwood Construction. My first contact was Mike Graniss, and he proved to be knowledgeable, dependable and professional. I also worked with Juan and Ricky, and they were also professional, skilled, and knowledgeable. Their team of specialists did a phenomenal job. Great quality, great workmanship, and were respectful of my time and preferences. If you are looking for a construction company and you are reading this: you have found the company to trust. read more

GREAT service provided by Lori for some contents I needed cleaned from my house. Lori was wonderful in communicating the process, pricing, time it would take to clean the items, etc. Everyone we met at the company was very friendly and welcoming as well. My contents were cleaned and packaged in a timely manner and very well to prevent any damage. I highly recommend Bartwood for those who need contents cleaned for their house. read more

The workers were courteous but weren't very good. Bartwood was the recommended contractor from my home owner's insurance. They did the installation of the cabinets ok, but completely missed the mark on installing my dishwasher. Now my dishwasher door just drops and it is leaking. You can probably find a dozen contractors that are better. read more

They are a horrible nightmare company. I was a new home owner and a working mother with young children. When my condo flooded, my home owners insurance called them. The owners are the stereotypical construction dude- patting me on the hand and saying, "Don't worry honey- we will handle it." FML They painted my entire downstairs bright yellow- then did horrible remodeling. I was working as a high school special teacher every day..... It was a nightmare!!! I said that they could redo the damage, but the owner of "Bartwood" would not take my calls until they sued me.... So they got $5,000. for fucking up my life and being terrible (?) These men make Donald Trump look like a nice person. read more

Mike from Bartwood Construction and his team were absolutely amazing! We had a leak from the upstairs bathroom that ruined our kitchen, and they did such a wonderful, beautiful job. They were consistent, kind, and professional, and always did what they said they were going to do when they said they were going to do it. Working with Mike and his team in a time of such stress was so wonderful. We felt very well taken care of and protected. Honest, and reliable, they were an absolute pleasure to work with in such a depressing and stressful time for our family. Also, the work was true artistry. Beautiful painting, beautiful cabinets, beautiful floors. They are true artists. I highly recommend them. Thank you so much Mike. We are forever grateful for you and your team. read more

We had a leak in our roof that resulted in wall damage to an upstairs bedroom in our Chino Hills home. Our insurance company recommended Bartwood Construction. They were very patient as they had to wait for the roof to be repaired. It took them 3 days for the final repair which included repainting one room a not common color of adobe. The workers included Edgar, Eric and Greg as team leader. They were careful and clean. Thanks! read more

Greg and his team at Bartwood were great. They did two bathrooms for us. We had a long delay in dealing with insurance but once everything was approved, they got in there and did the job very quickly with really good quality. I would definitely recommend them. read more

Worst service from Mike Granath .. never ever use his service .. he will come for an estimate and never get back. I call him, text him and leave messages and even leave messages in his office but unfortunately never got back to me This is my first time writing a review on yelp, I would suggest never use his service (waste to time, energy and money) read more

I can't say enough about Bartwoods customer service. After getting home from a long work day, I had gone out to the garage to get my laundry done. When I walked out I noticed that water was all over the floor near my washing machine. Of course, I assumed it was coming from the washer when I realized it was coming from under the concrete. My husband turned off the water and we called our insurance company. They instructed us to call out a plumber and an emergency service company to complete the dry down process. When the plumber arrived he confirmed that it was a post tension slab leak. I'm a property manager so I have dealt with slab leaks at work but never one at my own house. I didn't realize how invasive the leak would be. My family was without water for one week. I called Mike at Bartwood Construction and they sent a crew out to us that night to complete the dry down and then they scheduled to do the repairs the following week. Thank goodness my parents live close so they helped with letting us shower and use the laundry. It took about 2 weeks to complete the repairs and the re-pipe. They made sure to tape everything off and they did not leave a mess. We stayed in the house while the repairs took place. Since we couldn't access our kitchen, we had to eat out a lot. We also had to stock up on water, baby wipes, and hand-sanitizer. This was a great learning experience for me. Amy with Bartwood Construction brought my family a hand written card and a book for my daughters. Amy understood what the family was going through. I will refer Bartwood to anyone! They truly provide top notch service. read more

Bartwood Construction - They made sure everything was covered - General Contractors Near Me - Irvine, California

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Bartwood came highly recommended to me by the mold testing company that confirmed our house was full of toxic mold. Previous to hearing about Lori, we were told that we would likely lose ALL of our soft goods (fabric covered furniture, mattresses, rugs, drapes, coats, thick clothing, stuffed animals, etc). Then we were told about Lori and her expertise with mold remediation. We already knew from testing that these items were not safe to be in our home. After discussing with Lori which items were appropriate, we selected items and furniture for Bartwood to remediate. After their extensive process utilizing highly specialized equipment, it's clear that Bartwood/Lori's methods are effective. The items chosen for it passed post-remediation testing. From the start, Lori was knowledgeable, patient, and kind. She answered questions, listened to me babble and cry, repeated herself because I couldn't keep a thought in my head, and gave excellent advice not only for our belongings, and what to expect regarding a moldy home, but also personally - on how to get through what has been the worst 10 months of our lives. Bartwood and Lori saved us thousands of dollars - but more importantly, she ensured that we were able to keep things that are truly irreplaceable. THANK YOU BARTWOOD!!! read more

I would highly recommend this company. We had a pipe break. They work with my insurance. And very reliable. Tom is the best. All of workers are very dependable. And most of very clean when they work. read more

Had a leak in my ceiling and my insurance company assigned Bartwood. Greg was the project manager. Did fast and good work. Would use them again read more

Interior water damage from a water heater was a surprise. What was thought to be a few square feet of carpet involved, ended up involving half the carpeting in a bedroom/office, a closet wall, cabinets and closet flooring. Bartwood was recomended by my insurance company and responded within a day and gave an estimate and timetable for repairs. Work began a couple of days later. If an appointment by one of the workers varied by an hour, I was called with the update. Repairs involved a drywaller, carpet person, carpenter and painter. Each person brought the finest skills available. The repairs have been done perfectly. I have no doubt Greg's supervision kept the team on track. After this experience I'm interested in talking to Bartwood about a bathroom renovation. I have no doubt that would also be done perfectly. read more

Horrible company! They should not be in business! Did not do mold remediation, did not test, did not properly ventilate, caused serious health issues. In addition, damaged our house, and destroyed our contents, including very expensive antiques and paintings. Plus limited inventory of contents taken. Lots of staffing turnover. List goes on and on too much to mention. read more

These guys are the worst. Stay away. I had water damage in my kitchen and my insurance selected these jokers. I had 2-3 project managers because they kept quitting from the company. They messed up the first time they tried refinishing my floor and had to redo it again. The project took FOREVER. They also messed up in the countertops they had installed and had to replace those again. Lastly, they did not apply any butcher block oil or sealant to the countertops and I had to hire a new contractor to do that. These guys are a disaster. Stay far far away. read more

Excellent construction company!! Great project manager, what a pleasure to deal with, I worked with Rob and he handled everything very professional, communicated with the tenant keeping him updated. I work as a rental property manager and have had leaks fixed by restoration companies before. The service I received by Bartwood Construction is the highest QUALITY I have ever received!! read more

These guys do alot of work for insurance companys. They start off like they are honest and very friendly. At jobs end they are no where to be found. They will do a half decent job to get more credits out of the initial bid for there own pocket. Be careful! read more

I highly recommend Lori Young at Bartwood Construction to anyone dealing with a mold problem. Lori was extremely helpful, knowledgeable and caring as she walked me through each step of the mold remediation process and the treatment of my house contents. She was always available with wise advice which gave me courage to tackle such an overwhelming situation. All of the Bartwood employees who worked in my house were prompt, courteous and thorough. The toxic mold had made me really sick, and I am feeling so much better now in my "new" clean home. Thank you for the excellent service! read more

I would highly recommend this company. We had a pipe break. They work with my insurance. And very reliable. Tom is the best. All of workers are very dependable. And most of very clean when they work. Javier was project manager and kept on top of everything. Also, we had Ivan here doing a lot of the work, and he was a very kind and very clean worker. This is the second time we have use this company and I will use them again if I have to.Very grateful for them. read more

We were going to contract them because our insurance company recommended them. Long story short, no repairs have been made as of Late January despite being contacted in early October. They took really long periods to answer questions and revise bids. Looking for a new contractor. read more

Wow! These guys are a pleasure to deal with. Scott was our project manager and not only was he on site managing, he pitched in and did work too. Once the work was done and they were paid, my husband noticed a couple of places that needed a little more touch-up. Having dealt with previous construction companies, we thought it probable that nothing would be done. WRONG. The came by, did the little finish work and they did it timely, too. I recommend them whole-heartedly. (And by the way, the quality of their work was outstanding and they even cleaned up after themselves!) I just now read some of this company's other reviews in which the client points out that they came to Bartwood through their insurance company. So did we. I would definitely use them again. read more

Lori and her crew are fantastic. They came highly recommended and lived up to their reputation. Lori was immediately responsive which was so helpful during a highly anxious time for our family. We were displaced from our home due to mold and living out of a hotel. We were unsure about what to do with our personal belongings. She patiently answered our numerous questions and gave us invaluable information on how to proceed. Her company worked within our budget and circumstances to formulated a plan that was best for our family. They content cleaned our belongings and guided us in determining what to keep and what to discard. There were many times that we had to correspond with Lori, even on weekends, and Lori always responded timely. Very professional and a first-rate act. Thank you, Lori and the Bartwood team! read more

This review is long overdue. Bartwood did a beautiful job on my condo remodel. I was reminded of this when I had to call them today to ask questions about my electrical and water heater. Even though 2 years have passed since completing their work they still treated me like my project was important and followed up with me right away. Their work has held up with no issues and I've received so many compliments on it. I had the pleasure of working with Scott Robertson and his crew. Between him and Edgar there was no problem they couldn't solve. Everyone on the team was courteous and treated me, my place, and its contents with respect. (I also used their move in/out and storage service.) The owners Lori and Robert are wonderful to work with as well. Top notch folks and top quality work. read more

One morning we woke up to our water heater cracked and water all over our garage. Our insurance deployed Bartwood for clean-up and then to set everything back the way that it was before. At first our experience with Bartwood was wonderful. The team they sent out to dry the garage and test for mold was expert, diligent and then knowledgeable. They cut a hole in our dry wall to make sure that water hadn't seeped where it wasn't supposed to and they set up huge fans for a 3 day period to dry out the soaked carpet that the previous owners had put in. After coordinating with our insurance adjuster, they ended up ripping out that carpet since it was ruined (and potentially a mold problem). So with our carpet ripped out, a hole in the wall that needed to be dry-walled and glue all over the garage floor from the carpet being ripped out, we waited for Bartwood to schedule our fix-up. And we waited and we waited. And meanwhile the insurance company kept calling us with a satisfaction survey for Bartwood's completed work and we had to keep telling them that Bartwood hasn't done anything yet and we hadn't even heard from them. Turns out our Project Manager assigned to us went out on paternity leave. We spoke to several folks at Bartwood who said they would escalate and still nothing happened. Finally after another call where we started getting frustrated, we got to speak to the owner who was very apologetic. He said he would get back to us with a quote from a different vendor they work with but didn't. Then eventually we got assigned to a foreman who said he would come out at a specific day/time to see what needed to get done. He had to reschedule due to another work emergency. Well I think you get the picture...the "date of loss" in our claim was 6/1 and the work was completed 7/28. 2 months for a fairly simple project and a whole lot of headache where we had to constantly manage the process to get them to do the work the insurance company already told us they paid them for...3 stars is probably on the generous side. I rounded up though because as I mentioned the initial dry out/assessment work was good and the drywall patching was good also. So I should mention that everyone we spoke to was nice and while we won't be using Bartwood again, I hope they streamline their processes as I think they could be a much better than "just A-Ok" business. read more

I cannot begin to tell you how amazing these guys are! They were contracted by my insurance company Allstate and the project manager Josh was on top of everything from the minute I met him until the very end of the job. He went way beyond the call of duty and made things happen on a time sensitive situation in the middle of Covid. If he is a direct reflection of the company their integrity and honesty also was some thing that you don't see you too often in the construction or contractor company. I am super picky being in real estate with which contractors I use and I would highly recommend these guys to anybody! read more

I would highly recommend this company as they did a fantastic job on my house repairs - after a flood in my house Bartwood Construction came in and fixed my walls after the extreme water damage. They are very friendly, respectful, on time and my family and I really enjoyed them very much. I highly recommend this company to anyone who need home repairs! Definitely 5 stars!!! read more