Called Appliance Guys because we thought we might have a leak from our washing machine. We were impressed by how thorough the tech, Brandon, was in looking for any possible problem. Great explanations, too. We had a follow-up issue and they were again incredibly responsive and helpful. We initially called them on a recommendation from friends and are already recommending Appliance Guys to others. read more

I've used "The Guys" several times over the last few years, and for various appliances, and can I vouch for the positive results every time. The price structure might be offputting to some (travel fee + additional diagnosis fee + labor cost) but having fast and pro service for your busted freezer a phone call away is a pretty damn nice convenience that I didn't mind paying for. Logan troubleshooted our 10 year old fridge and got it back to status quo in an hour; a previous tech had come out last year to correct our 20 year old GE washer (yea I know, it's time) without breaking a sweat. These guys know their stuff, show up on time, are polite and have all the dang tools needed. Recommended. read more

Dishwasher on the fritz. Made an appointment, someone came at that time. He spent approx. 20 minutes, looked inside dishwasher, pressed buttons and listened. It was determined I needed a new dishwasher (mine was 22+ years old). No worries, yet I was still charged the full $99 for the visit. No work was done, no repairs, nothing other than 20 minutes to look and listen. Due to this very short and exceptionally SIMPLE visit, the fee should have been prorated. The fee should commensurate with the work. I paid $99 for 20 minutes and short chat. I believe I was taken advantage of and it just felt wrong. In comparison, fireplace needed work. Another, different, company came out about 30 minutes later, thoroughly look into fireplace, adjusted some buttons, replaced sets of batteries, check remote, gas lines etc. Spent about 30 minutes or so, explained everything and they charged me ZERO. They said it was a simple, easy fix and they departed, no charge. I emailed Appliance Guys explaining what happened, I have yet to receive a reply. My review may change if the situation changes. read more

These guys are great and VERY responsive! I contacted them since I am doing some major kitchen remodeling and wanted to have an already vetted local appliance repair shop in my back pocket should something go south on me. Couldn't be happier with the support I received here! I had several questions and they were very open as to which were the best brands to look at and which ones weren't. There is no financial incentive for them to do this, and, in fact, if I buy an appliance that is very reliable they make no money, right? So this is the sort of locally owned business that I like to patronize. They put their customers first. I've had occasion to contact them several times about issues involving repairs and parts procurement for appliances that I currently have and they always got back to me quickly and cheerfully. So it should go without saying that should I ever need a home appliance repair, these guys will be the first to get a call. read more

I've used appliance guys for several years now. The scheduler always checks to make sure the appliance maker is one that they service before they schedule, and every tech that has helped me has been helpful and super knowledgeable. Love Appliance Guys and highly recommend them! read more

When I phoned in the girl was very helpful setting the appointment. When my service tech Logan arrived he was dressed professional, had all the tools needed for the job. He came in assessed the situation and got right to work. The front office and back office were easy to deal with. If I had another appliance repair I would give them a shot. read more

The Appliance Guys, Inc. technician, Mr. Canh N, was professional--prompt, polite and thorough. He arrived on time, taking the time to call ahead to inform me of his ETA. Prior to entering our home he removed his shoes so as not to track any dirty inside. He quickly identified/confirmed the issue (failed gas range bake ignitor), and had the replacement installed/operational in no time. Having used Appliance Guys over the past decade I remain a very satisfied customer. They are top rate, and I continue to highly recommend them. read more

Appliance Guys have been great from the minute I hit "Request quote." Got an answer right away to book, Andrew came at scheduled time, diagnosed the problem with my oven, explained my options, and then fixed it. It was not cheap but the part was not cheap (I googled it!) - and it was cheaper than a new oven! so I am confident I got a fair deal. Andrew was polite and knowledgeable and professional. I will gladly call Appliance Guys anytime I need appliance repair in the future. read more

Kevin replaced the element in my oven. He was very quick with the replacement when the part arrived. He also provided great communication with scheduling the service and informing of the delays from receiving the part needed. It took 2 weeks from the time I put in the repair request. 1 week to schedule for a tech to come look at the model number of the oven to order the part and another week for the part to show up. read more

My dryer was making a funny noise and I could not place what was causing the issue. It also had a burning smell I was really worried about. Rather than worrying and being concerned I simply had my landlord call appliance guys. Kevin came out and got the issue figured out within minutes and walked me through what was causing the smell. He also explained things step by step which I appreciated immensely. He was quite kind and extremely knowledgeable. Thanks again Kevin you're the best! read more

I had an issue with my dish washer and Appliance Guys had Kevin come check it out. I truly appreciated his help! Kevin was very kind and even explained a bit how the washer worked. I felt safe having him in my home and I would definitely use Appliance Guys again. read more

We had a great experience with Appliance Guys a couple of weeks ago. Needed a repair tech to come out to investigate / fix a suddenly-squeaking dryer. Lorena, the scheduler, arranged for Patrick, the tech, to come out and take a look. Awesomeness 1: It didn't take too long to schedule (scheduled on 8/23 for a visit on 8/28). Awesomeness 2: Patrick diagnosed the issue ... and Awesomeness 3: he actually had the necessary parts in truck. It took less than an hour all in to complete the repair. Summary: Price was reasonable, work was done quickly without drama, and dryer has not let out a squeak since then. Patrick was professional and seemed knowledgeable. In the unhappy instance we need future repair, we would be happy to call Appliance Guys again. read more

My washer broke at my new apartment and the rental company sent Kevin from Appliance Guys, and he was lovely! He was right on time and didn't seem rushed, explained everything that he was doing and was so sweet to my dog too! That was two weeks ago and the washer is still working great! Thank you Kevin! read more

I had appliance guys come out & fix the broiler on my samsung gas stove that failed. After some quick evaluation and taking off an access panel, Brandon explained what component had failed and what the costs would be for replacement. It took a little less than a 1/2 hr and my stove was fixed. I've used them before and had a good experience and will use them again if I have future appliance issues. read more

Fortunately, we did not have a major appliance breakdown, but were concerned because our dryer was taking a long time to dry clothes. I read up on how to do the job of cleaning the dryer's insides myself, and realized I would much rather have a professional do it. Appliance Guys sent out Samuel and he was polite, efficient, and disassembled the dryer much quicker than I could have done. (He even wore protective coverings on his shoes to not mess up our floors!) He said everything really was OK (I think it's our new washer not spinning fast enough), but pointed out that the drive belt was beginning to wear out, as was a door gasket. We had him replace those, and I figure we should have more years before our dryer has a breakdown. He cleared the repair price with me and I agreed. I think we were charged a reasonable amount. This is our second time using this company, and we will continue calling them when our appliances get upset. read more

Long overdue review here. I have been using these guys for years. Staff is always prompt in returning calls if I don't get a hold of them first try (but often do), super nice and transparent so that there are no surprises. Latest repair was my dishwasher today. They came with a spare pump in case it needed it, but instead Kevin the technician just unclogged deep in the pump (I know how to clean the filter, etc, but didn't know about this part) and he even showed me how to do it in the future. Many repair folks would've just replaced the pump. This saved me about $250! Net-net...they have worked on several appliances in my house over the years. Always a great experience at a reasonable price. read more

Glenn, a co-owner and appliance repair extraordinaire, repaired our leaking freezer unit in under an hour and aligned the door rails so the freezer drawer closes and seals properly. He wore a mask, got right to work, and was finished before I even completed my video pool tournament. The lead scheduler, Sam, was also super nice and very accomodating in getting someone out to our home in a timely manner. Thank you, Appliance Guys. You have another satisfied customer. read more

Appliance Guys, Inc - Yay! Freezer doesn't leak anymore. Thanks Glen! - Appliances & Repair Near Me

Kevin came twice, once to see that we needed a part, and again after he had received the part. He is very professional. Both times he arrived when he said he would. He has great communication skills and was able to let us know what he was doing each step of the way. He showed me that our older drier, (maybe from 2008?) is in good shape. He replaced the hose which was put in by a construction guy who bought the wrong one so it had fallen out and couldn't be replaced. He also cleaned all the lint out of the drier--including a toothbrush I had used to try to clean the lint and couldn't retrieve when it fell in! I'm so happy to find this company. When I had called another company about our front loading washer, I was told that those can't be serviced. But Kevin said he can! So now we have someone good to call when we need it. Thank, Kevin! read more

Kevin the technician and the office staff have been incredible to work with. We have needed a technician to come out twice due to our own faulty electrical system, and Kevin has been our technician both times. He has offered impeccable professionalism and quality in his work and the customer service from the office staff has been beyond wonderful. I highly highly recommend working with this business and Kevin the technician if you are looking for quality work, reliable timing and communication, and friendly customer service. read more

We have a washer and dryer that over time developed issues. In both instances Appliance Guys were there to save the day. They were responsive with their scheduling, quick with the repairs, fairly priced, and they cleaned up after their work. They followed up after the service to make sure their work was done well and the appliances were back to proper operation. Highly recommended. read more

Hi Jacque, Interesting. Maybe a former employee who has struck out on their own using your business name?. I have been texting with them and had their contact saved from previous job with you. Last 4 digits in their phone number are "5900" read more

Consistently positive experiences from Appliance Guys. Their dispatchers are efficient and their people always get the job done no matter the appliance. Kevin has been a highlight over the years, not only fixing issues but investigating the cause and explaining things to watch out for and any preventative measures I can take. read more

Major kudos for prompt service! Submitted a maintenance request with my property management at about 6:30am today, on a Friday. I proactively called Appliance Guys at 8:30am, when they opened, and Christiana informed me the day was booked but they'd be looking to shift things around and would update me asap if service couldn't be provided today. I was already mentally preparing to go through the weekend without a working fridge! Fast forward, it is 1:15pm and Kevin, the repair man, arrived exactly at the time he informed me he would be, and repair was done in a matter of minutes! Relieved it was an easy fix! I do have to add that I made a request to Kevin, prior to his arrival, that he wear shoe barriers or remove his shoes while in my home, and Kevin was prepared! Outstanding service by Kevin and Christiana! read more

Kevin walked into our kitchen, spent 2 minutes to diagnose the problem and had it fixed in 5. It was pretty easy and I could have done it myself if I had known what it was. I felt dumb because it was so obvious, but he didn't give me a hard time or make fun of me at all. Would definitely call Kevin back again. Thanks so much! read more

Appliance Guys and their tech Patrick were great. Had an issue with a new to us Jennair range and Patrick came out on time and very professional, had clearly listened to our situation. with four different burners it wasn't surprising that they didn't have the exact switch but he helped me locate one and even explained how to do it myself. Even took pictures to so I could see how the old one was connected. Well worth the service fee. In the end I chose to have Patrick come back out and replace the switch, once the part arrived. It had been just long enough that I didn't trust myself with electricity and replacing the part correctly. He was here replaced it and we checked it all and then was done. Wonderful, we certainly recommend them and will use them in the future! read more

Needed a gas cooktop to work again, after not using it for over a year. I was able to get an appointment within a week. Brandon came over and was able to quickly assess the problems and come up with a solution. He was even able to give me the run down on what fixing the cooktop I had vs buying a new one to install. Decided to keep what I have. Job was done within 30 mins. Brandon was professional, friendly, helpful and gave me a complete explanation of what was happening without talking down to me. If I need appliance help in the future, I will definitely be calling Appliance Guys and no one else. 5 stars! read more

Patrick from Appliance Guys serviced our Bosch Dishwasher this morning If i could mark THIS ' 10 ' stars I would !! He was. : on time, knowledgeable, polite, efficient & effective. The best appliance service we have experienced EVER in our time as homeowners . ( 40 plus years ) They are a Family owned / run business and Patrick has 15 years of experience with them. ( think they have 8 or so techs ) They do ovens, washing/drying machines, dishwashers and more Put this firm at the TOP of your list for appliance repair and ask for Patrick . read more

Excellent appliance repair company that I have used twice - Refrigerator and Gas Range. Both experiences were excellent. Recently I worked with Patrick to replace the controller on the range - He quickly diagnosed the issue, had a recommendation, was clear in pricing and options. He and the office team worked to find the best deal on the part and quickly scheduled the return visit. The fix was smooth and quick and the range is working great. The office team was great to work with - super responsive, kind and informative. I highly recommend this business. read more

Our gas oven was having issues getting to temperature and would occasionally leak gas. Appliance Guys we're recommended to us from our neighbors. It was easy to setup an appointment and communication of cost and time was clear. Date of the appointment 2 guys arrived promptly and even have a call ahead that they were on their way. They assessed the oven quickly and did some troubleshooting and found that a part had to be replaced. They made it clear of the cost of the part and that service for it would be covered with the initial service fee (since it was a quick job). Oven has been working good still and we would recommend using appliance guys. read more

Fantastic service by Kevin. Repaired my washer, but went beyond the call and wasn't rushing to leave ASAP. Took the time to go through the functions of the washer with me, how much soap to use, best settings. Will remember these guys in the future when I need an appliance repaired AAA+++. read more

Kevin was great! He called to let us know he could show up a bit earlier than planned, and was prompt, courteous, efficient and very informative! He repaired our gas oven and then double-checked everything to make sure it was all functioning. Rates were reasonable and we will make sure we call Appliance Guys for any future service! read more

Our fridge was making sounds that a fridge makes when it's on the last leg. The replacement fridge we wanted was on back order so we needed to do something to make it last just a little longer. We were able to make an appt quickly and Kevin was able to help us out. He showed up on time and was great with letting us know all the details of the repair. I would definitely call them again for appliance repair! read more

Just needed a maintenance visit for 2 heating units in my home. They were prompt, thorough and efficient with visit. The technician Kevin had a great personality and wanted to make sure I understood what he was looking for and how a well functioning furnace should operate. Really appreciate people who are committed to getting the job done. Thank you. read more

Our oven stopped working right before Christmas, and I was worried it would be be fixed in time for our family dinner. Kevin arrived on time and got right to work. He had prepared well, and had the part needed with him. My oven was working in less than 10 minutes!! So thankful for Kevin and Appliance Guys! read more

Our 2004 Dacor cooktop/oven started ringing incessantly with a display of the "F1 Error code." After an efficient scheduling call to Appliance Guys Portland, OR, Canh Nguyen came out. He quickly diagnosed the problem and later emailed me a link to Ebay that I could use to buy the replacement clock part no longer stocked by the manufacturer. Canh came back out and replaced the part and the problem was solved. I noted he paid attention to (my) time and just got the job done. Cahn was super efficient. Canh is a pleasant, low-key guy. I'll be calling AG back when my next appliance goes out. read more

I used Appliance Guys 3 times. I do not use any other repair company. They are honest, trustful and charge fair price. Their customer service is great. HIGHLY recommend. read more

This is my second time calling Appliance Guys to fix a washer. Good communication very responsive. Service tech was on time and professional fixed washing machine. Glenn and Katherine was easy to work with. read more

Really grateful for Kevin from Appliance guys. The place we bought our washer and dryer from didn't know anything about what they sold us, and told us they could stack them for us. When installation day came they weren't able to and did a very rushed job. My wife called Appliance Guys to see if they could stack them for us and they were responsive, and helpful. When Kevin showed up he not only did a great job, he was able to do so quickly and thereby saved us money and all the while gave us great advice for keeping the washer and dryer in good working condition. Very much recommended! read more

Appliance Guys will be our go to place for all our appliance repair needs from now on. We are so glad we found a friendly, trustworthy and reliable company! So impressed from the moment I called with their patience with my questions and repair issues. The service was prompt, friendly, thorough, and effective. read more

Appliance Guys get the job done! I've used them for my dishwasher which they actually fixed after another Appliance Service said it was fixed when in reality it wasn't causing water damage to our floors They also responded to a call for my old but reliable Maytag washer. It was doing good, but I was mistreating it by overloading which they very nicely explained to me. However in both cases their service was professional and thorough. read more