Every time I come during business hours they are closed. This has happened 4 times now in the last month. Google says location is in business & hours are 11am-10pm Today there is a sign hand written saying "closing at 6 today" I seen this at 3 pm on a Friday. Doors locked lights off. Horrible business. Another customer took a picture of the sign & tried the door as well & was frustrated! If they aren't out of business I can assure you it won't be long before they will be with this kind of management practices! read more

Baskin-Robbins 31 Ice Cream Stores - Sign on baskin Robbin's door saying closing at 6 today, lights off door locked at 3 pm on a Friday - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

Filthy store. Out of everything, cakes case sitting empty/unplugged in the middle of the store--staff not washing hands when walking in from outside and handling cash(!!). What is this going on with this franchise? Don't waste your time/money. Go straight to Violets and Cream in the Medford center. read more

I ordered one of those Fizz drink things through doordash. It should be my choice of ice cream AND soda. I'm only allowed to customize what ice cream flavor I want, no option to choose a soda. When I asked the dasher to specify which soda I wanted, he told me that staff had already made it and they weren't willing to remake them. I got my refund for it, but you guys need to figure out your customization options for online delivery. They mixed sprite with oreo ice cream. Be for real. read more

We've been in a good handful of times for the summer and every time the employees were super attentive. Ice cream is consistent. The kiddo loves it here and they have his favorite strawberry flavor. It's no-frills, so if you're looking for something fancy, this isn't it. However, the service is quick and it's a nice treat at the end of family nights. read more

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The manager is not paying attention to anything in this ice cream shop. Everything is filthy. All the chairs were filthy. The front door had handprints on it that look like it's been there for a week. The people behind the counter did not look clean the guy serving us had a freaking Camo jacket on!!just disgusting. read more

3rd year ordering an ice cream birthday cake from this business - added a custom print of an Among US icon my daughter really wanted. Despite the low res image I texted them they made a great looking cake. My daughter is over the moon. Soo cool. Both ordering & pick up with staff was really helpful and friendly. Thanks guys! read more

Baskin-Robbins 31 Ice Cream Stores - Amazing job printing from a low res picture for this custom ice cream cake. The picture doesn't do it justice but I don't wanna unwrap it. - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

I understand COVID opening hours or late service. Your website isn't working ( I try checking out but it tells me it's "frozen") I tried calling sparsely since 12pm and it's now 4:37pm. What's going on? Have the hours changed? Is there a new number? Edit from first review: I went in and the employees are very kind. I think something might be up with their phone but other than that the ice cream there is amazing! They're very patient and very kind. Cakes are also amazing :) read more

You know what's good on a hot day? Walking into a nice, air-conditioned ice cream shop and cooling off while devouring the frozen treat of your choice. Well, it would be nice, if not for the fact that this particular 31 flavors doesn't appear to have their A/C turned on, like, ever. You go in there and have to wonder how on earth their freezers are managing to keep everything frozen, since it's basically the Sahara in there. What. The. Heck. You almost want to tell the teenagers slangin' scoops to leave the freezer doors open so it'd be halfway decent in there. So yeah, get your ice cream and run, since it's a freakin' sweatbox inside. read more

What happened to the second scoop...or first for that matter? Oh, there they are! Very disappointed. Wish I could say this was the first time it has happened but sadly, it is not. read more

Baskin-Robbins 31 Ice Cream Stores - a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

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Semi friendly customer service. Young teens working here however. Plenty of flavors to choose from. Price seems somewhat higher then averages across other ice creams places. Overall experience was average. read more

It is what it is, a franchise 31 flavors ice cream shop. But they have one big plus going for them. Their staff is always friendly and courteous. That keeps us coming back time after time. Lots of flavors to choose from, friendly service. read more

We will remain open normal hours as a take-out order restaurant until further notice. Thank you Management!

The ice cream was good, but the girl that was closing the store was very rude, and short in conversation.

Ice cream is decent. Customer service wasn't impressed. The guy working has amazing customer service and was super friendly. Older lady was too busy training to take care of customers. The store was packed and we waited quite awhile for her to even acknowledge us. I understand you have to train employees, but when there's a store full of people you shouldn't make them wait. When we asked for a sample we were given a sample and didn't want to help us. Ice cream should be a fun treat but it felt like I was just an inconvenience. read more

Too expensive/slow service/skimpy on the toppings and size of scoops. Go to Fred Meyer and save the money/time/grief.

Always great ice cream and ice cream cakes. Yes, you can find ice cream cheaper but I really do like the variety and quality of Baskin Robbins. read more

Baskins robins is a great ice cream shop in Medford. They have excellent service that are super friendly. The only downfall I encountered was that the waffle cone I purchased for an extra 75 cents was stale. I recommend this place highly. read more

We use this location at least 2-3 times a month during the spring/summer months. They've always been very nice, and professional. Furthermore, they remember our order too! Friendly staff and decent prices. Only negative would be the dated decor, but the awesome service more than makes up for that. read more

I use to go at least once a week! I always get a milkshake bannana. Last time, the guy could not make a simple milkshake. First time, I left with a shake with no ice cream. I returned right away, he blamed me. When, the same guy made a new one, he had used a green banna, I know this because most of it was left on the bottom. Used to be great, but for the cost, I don't want to explain how to do it right!! read more

Everyone in here is great! The owner and staff that work there are all so nice and pleasant all the time. I love this place!!!

I usually dont give 5 stars but after coming in this store for the last year or so I can honestly say that I have always been served by the staff very well and one of the males that work there knows my daughters order by heart when she walks in! That rare in todays turnover plagued retail world. read more