The cake maker makes the best cakes. He always tries his best to give what you ask for. They are so cute and my kids always love them. Makes birthdays so much more special. The place is always clean and the team members very nice. read more

Baskin Robbins - Hello kitty cake with vanilla cake and strawberry ice cream - Ice Cream & Frozen Yogurt Near Me - Kingman, Arizona

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I ordered a medium shake. I asked the worker if the cup is supposed to be filled to the top. She responded with no it's only to the line. I've been a regular for years and I've never heard of this. Please correct me if I'm wrong. But was not happy with this. read more

Baskin Robbins - I ordered a medium shake. - Ice Cream & Frozen Yogurt Near Me - Kingman, Arizona

Does not stay open until 9:30 as it says online and on the door. I needed to grab something last minute for a party

I love Baskin Robbins, but this particular one did not impress me. For just a regular scoop of ice cream, I would say it's just fine, but for a specialized pre-ordered item, never again will I order from here! Not only was it made at the very last minute, I ordered it 2wks before I needed it and it still was not ready on time! They also gave me the wrong cake. The cake was good, but it was a total disappointment getting all the way home and realizing it's not the cake you ordered. Under normal circumstances I would have insisted on the Cale I ordered, but it was already late and pushing past our party. read more

I would give them zero stars but it's not an option I pulled up 15 minutes before closing and the gallon side had already locked the door and refused to take our orders that is no way to run a business shame on you. read more

I love this Baskin Robbins. The store is always clean, the staff friendly, and the ice cream sweet. They're also super accommodating to people with allergies washing the scoop and sometimes even opening new products if they're unsure about something. I love this place and highly recommend it. read more

Getting ice cream everyone's super friendly usually. But order a cake and they will be super annoyed with you. I called to see if they would call me if they cake got done earlier then on the paper. But of course I understood if it wouldn't. Only to be told I was annoying them and it be ready at the specified time on the paper. read more

Place was opened in December, 2013. Friendly staff, clean facilities. The best BR I have ever been to! read more

Baskin Robbins - Front door to BR - Ice Cream & Frozen Yogurt Near Me - Kingman, Arizona

This is one of my favorite places to get ice cream, and the worst place for music the kids behind the counter the music that they like but not what the customers like , obviously the manager is not here at the time. 04/04/2016 @ 7:21PM read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Kingman, Arizona

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Really good ice cream. Great customer service. Clean environment. Plus they have USB plugs in the wall to charge your phones and free wi-Fi. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Kingman, Arizona

Chris and Isela have great customer service, and the store was clean because they both were cleaning and restocking between customers (a managers dream employee). I hope the boss knows what great employees he has and pays them accordingly and maybe gives them a raise. Thanks to you two. read more

Got into store at 9:35 pm and all machines were closed for the night, sister is paralyzed so took us a few to get through the door. Night shift employees very rude and impatient and told us they are closing soon so we had to hurry. read more

I love this store. Let me be clear, it is expensive for the area. It gets very busy sometimes and you may have to wait. It's Baskin Robbins. That's how it works. None of that has any impact on why this is my favorite store. The young kids that work here are fantastic. I work at a store nearby and My brief breaks for Baskin Robbins are easily a highlight of my days. There is a young lady named Isela who works days here. She is a fantastic customer service rep. She's extremely polite, always friendly and very good at her job. Baskin Robbins is lucky to have her in a town where customer service is hard to come by. The staff makes it worth the expense and they've earned a regular customer with their excellent service. read more

First I will start that I love Baskin Robbins ice cream. Im not going to complain about the ice cream. But the store was absolutely filthy. When my husband and I walked in, there were no customers. With that being said, one of the workers should be out there wiping down the tables and sweeping the floors. I should have took pictures because I was appalled by the filth. I understand that lots of children eat there and can be a bit messy, but all the reason to be wiping tables down. I first only saw one employee, then two more came out from the back. Someone should be cleaning up. There was only one table that was clean enough for us to sit at. Also, my husband asked about one of the flavors as the names are, for example, baseball something, something. So he asked what flavor that was, and the employee just said, " I don't know" in that teenage, I dont care, kind of voice. The floor had trash, nuts, ice cream drippings and who knows what else all over. I was really disappointed as the other Baskin Robbins I've visited were quite clean. I just hope this was a one time incident and not usually like this. I wont stop eating their ice cream, but I dont think I will visit this store anytime soon. read more

Ice cream is fine, but portion control is so out of whack here. Can't blame the 16 year olds at the counter since they are just doing their job. The kids scoop comes in a crazy small cup, at most 2 1/2 inches in diameter, and the scoop can sit in the middle and not even touch either side. So you are paying about $2.29 for 1 oz. I told the manager that the scoops were incredibly small this time (been twice before) and he said "oh, ok." Guess we will never be going back. I can handle the ice cream problems, but will not tolerate a manager who has no clue how to manage. I guess this will close in a few months like everything else in Kingman due to people not educated in proper business management. read more