I had a minor issue with my cake order and Mariana went above and beyond to resolve my issue within minutes. I appreciate her and she definitely needs to be in management because she truly cares about her customers and the quality of cakes! She saved a loyal family of customers read more

to start off, the girl that attended us was rude with an attitude and all she ever said was "anything else, anything else" she was rushed that she didn't put a double scoop i had ordered in my bag, turns out she wasn't listening when i ordered that the shakes were complete nowhere near to what i normally get, they tasted like dust and like if the milk was not good i love baskin robbins but prob not this location anymore read more

Baskin-Robbins - a hand holding a drink in a car - Ice Cream & Frozen Yogurt Near Me - Perris, California

The food/ice cream is always delicious and the portions are very good and the service is very speedy but the ladies need better customer service skills. read more

This location is located by Wendy's at the Walmart shopping center. I ordered a Caramel Cappuccino Blast which tasted as expected and very satisfying. They have a good variety of Grab 'N Go cakes and pre-packed icecream quarts. The store is clean and very organized with friendly and helpful staff. Overall, I was happy with the service I received at this location. read more

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I come here for their cakes ordered a princess one in June and a gamer one in July. Both cakes were fresh and delicious and their Customer service is great. Come here for custom cakes you can order online but there are more options in store. read more

Baskin-Robbins - Gamer cake - Ice Cream & Frozen Yogurt Near Me - Perris, California

your sundae is loaded with whip cream and other junk. The ice cream scoops are lousy- crap !

i am a regular costumer at this establishment and i cannot stress how accommodating the ladies here are. they always seem eager to help me and i know every time i walk in i'm bound to get great costumer service and even a bit of friendly interaction. though i don't know them by name, the ladies here are great! definitely recommend this place, and if you're looking for a drink to try out the pumpkin spice cheesecake milkshake is so yummy! read more

Came here on 8/9/22 to get some ice cream with my grandma and the girl who helped us was kind and attentive and tried not to leave air pockets in the ice cream tub we ordered. Ice cream and cone tasted great! Had to come back in for more cones and a cup and the girl who had just helped us, Selena, continued to give me good customer service! I think she was probably tempted to overlook washing her hands to get me my stuff (it was a small order of cones and cups) since I saw her hesitate, but she preferred a good conscience and politely asked me if I'd wait while she washed her hands. I hope the blessing of good integrity continues! Thank you for a great experience, Selena!!! read more

Normally don't comment on service, but this was not good service here. Ended up leaving. Will not be coming to this location ever again, should have just bought some Häagen-Dazs (cheaper and better). read more

Get on the email list to learn about promotions & have a free scoop on your birthday. Baskin Robbins has the best ice cream, but this location could use a little more care. While this location is a normally a clean place, they let their store go today with a mad rush of people. There was ice cream all over the floor and foot prints from the spilled ice cream. This location also suffers from having the smallest scoops of ice cream. The Baskin Robbins locations in Moreno Valley and Hemet have Way bigger scoops for the same amount of money. At those locations their kids scoop is the same size as a regular sized scoop here. Not the best Baskin Robbins, but it is the best place to get ice cream in the area. read more

Baskin-Robbins - Kid's scoop. Yes, It is as small as you think it is. - Ice Cream & Frozen Yogurt Near Me - Perris, California

I ordered a waffle cone with one scoop of chocolate and while the chocolate was good, the cone was not. It was very stale and only some pieces were crunchy. It was honestly a disappointment because it wasn't even busy. read more

I don't know who the workers are but I went in at around 9 pm on February 10 and they are so nice. The girl we got was so nice and even cleaned a tiny bit of icecream that got on the outside of the cup that other places wouldn't even acknowledge. read more

I always would come here to get ice cream but started realizing the place is so dirty and realized they don't properly store thing In containers er and just rest plastic wrap over cones and waffle cups. I was in there getting ice cream and a roach ran into my foot scared me half to death. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Perris, California

Normally I would not review an Ice Cream purchase but, It seems this place has a low rating and my experience was positive. 1. The young lady working the counter was very courteous. 2. My single scoop in a cup filled up the cup. BIG SCOOP!! 3. The two quarts purchased was packed and weighed. 4. Asked me if I would like spoons or a lid for my unfinished single scoop when we were done. 5. Back to #1. What can I get for you.. Have a nice day. All go a long way in my book. So many places like this have people grunting at you. But not here. read more

Come in twice and waited 30 mins both time. I Wait less at the doctors office. Service is slow and they cheap out of the ingredients. They need to learn how to manage time better. Not coming here again. Rather make my own banana split or go somewhere else now. read more

Only down rated for small scoops and high prices. Quality ice cream, clean store; it would be a dark day in Perris if they ever closed read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Perris, California

We love coming here as a family. Never have any issues. The girls working are always prompt and friendly. They even gave my 2 year old a cute paper crown hat to go along with her ice cream! Happy customer. read more

I came here last week to grab an ice cream cake for a very special event and the staff was so awesome! The cake writer (I wish I had gotten her name) was so nice and helpful and wrote on my cake in a very timely manner. They were fast, professional and my cake looked beautiful! Recommend this place!!!! read more

Love this place you should try it out !! Recommend the mocha blast its great they have great cake and ice cream 5/5 for sure

We went there for a late Saturday night sweet treat after dinner. This is our first time in this Baskin Robbins location. The place is clean and atmosphere is awesome. There's great choices for ice cream flavors. Cons: One of the lady that was on duty that night had very long nails and it just threw me off for sanitary purposes that serves food. All of them were very attentive though. read more

Thank you Lilly for having my cake ready earlier than expected, the cake tasted amazing!! The writing was perfect! I asked for it made earlier last minute, because I had to work. You saved the day, I got to celebrate my daughters birthday before I left to work. I really appreciate the basket Robbins team for getting that message to you last minute . Thank you guys so much !! Absolutely satisfied. read more

Obviously the ice cream is amazing! But they really need to work on the keeping the place clean I just like to get my ice cream and go and not look at the dirty floors. read more

This is the best Baskin Robbins anywhere in the area. We drive from Menifee to come to the store specifically. Everyone that works here are friendly and always very helpful. We could visit any store that is closer but this place has the very best service in town. Thanks to all of you. read more

Very clean. Friendly people. Hard working and they accommodated my custom order. Not sure why others had issues, but on a Saturday night they were great. read more

I come here with my family all the time , the ice cream is decent .. I love their cookies n cream , but their strawberry cheesecake taste different every time but no big deal I still eat it . Although the service is horrible... we get no welcome coming in and I felt like every time we would ask for something the girl kept rolling her eyes. We sat here to eat and enjoy our ice cream but I guess it wasn't just us the girl didn't like she rolled her eyes every time she helped someone it's pretty messed up. Her names daisy btw so if you walk in and see her don't be disappointed maybe it's the way she looks all the time. If you aren't happy where you work DONT WORK. Please don't make people feel like crap. That is all. read more

Didn't appreciate standing there for 30 minutes just to be cut in line twice and completely ignored by the employees. Worst service ever, we ended up leaving! read more

New location is nice and clean. Parking is super easy compared to last location. Crew is great.

Horrible horrible service!! Went in to buy an ice cream cake and the girl was soooo rude and didn't make an effort to provide good service. To start they only had Father's Day cakes which it was over, then I get 'well what do you want?' Then after selecting one she went straight to charge me. Didn't ask if I wanted to write HB or anything. Once I asked if she could do so she didn't say a word and pushes a marker n tiny piece of paper to me. Mind you she wrote it so small it looked horrible. If it wasn't because my sister wanted an ice cream cake I would've just walked out. This was not the first time they have bad service either. I'd rather drive a couple miles away to the next location. NEVER GOING BACK!!! read more

My husband brought home the one quart Pralines 'n' Cream I say it's not the same ice cream they sell you when you go into purchase an individual cone. The quart doesn't taste the same nor does it look the same. read more

It was a pleasure to come to this Baskin Robbins. Marina & Yada provided quick and friendly customer service. I love the fact that both of them washed their hands before helping customers. I will definitely be coming here again! read more