Wonderful lady that answered the phone and took my cake order was so kind and helpful. The fella that was there when I picked up, not so nice. The cake was awesome and the lady on the phone was great so 4 stars. read more

I would recommend this location. I called 24 hours in advance and placed a ice cream cake order. They were friendly over the phone! The location was clean and well managed. The cake was decorated just like I asked! They take orders over the phone and you pay when you arrive at pick up! Super easy and convenient! read more

Joel was polite and nice. He gave us GIANT scoops. The ice cream was really good, we had the Oreo Cookies&Cream and Chocolate Almond (lots of almonds too). Keep up the good work Joel. read more

Baskin-Robbins - The menu - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

I went on Sunday for my daughter's birthday. Treated the whole family looked at my receipt later, they charged me for 2 extra ice creams. Should have paid attention!! Then seen a picture that it happened to someone else on yelp!! Never again read more

I come here often, more for the convenience than driving to a different one with my daughters. Customer service has always been poor, but whatever. They have a deal that says to get 2 or 3 scoops and you can get a free waffle cone. I was getting two double scoops to go, and asked if they could put the cones in a bag for me. I was told no, cup or cone. Doesn't make a whole lot of sense to me. The cost of ice cream already includes the cost of the cup, so it's not like I was getting more than I was paying for. That coupled with the fact that no one there is really friendly, just bothered me a bit... read more

New Owners and they are super nice and Friendly!! Will be ordering all my cakes there and Love my Chocolate Chip!!

It started off with our initial contact. The guest before us...was treated with so much respect (a smile and polite tone) and offered... even encouraged to fill out the survey at the end of their purchase. Beacuse they felt "they pulled out the dog and pony show". Sooooo..then our turn. The lady asked us if we wanted to sample? My family (of four) circled around to see what they wanted and then she just left to the back. Then the Man (that helped the previous guest) decided to help us after we decided what we wanted. He first helped my wife, then my son...then I asked to sample an ice cream. He let me sample it..then proceded to walk in the back and have a conversation with the lady (who left us) in the back. Then carried out boxes and then asked, "anything else". Only way i knew about the survey was because I over heard him tell the guest before us..because he surely didn't want us to fill out the survey. Then when my son came back inside for a napkin and it took him awhile. I asked him what happened? He said the same guy did not help him until he asked everyone in line whos next, and another customer had to say...I think this young man. smh... read more

Talk about cheap, I just bought eight ice cream cones and I was given almost no ice cream at all. The two Asian women there were extremely rude horrible horrible customer service if you ask a questions they look at you like if you should know the answer as if I worked there. I will never go back to that baskin Robbins again. The one star was forced. They deserve a zero. read more

This place is great overall except the manager is a bitch. Not only did she give me attitude while attending me but she also threw my ice cream on the counter as opposed to handing it to me. Service wasn't great but the ice cream was. They should hire new people with experience customer service. If I could give a negative stars I would because of the service. read more

Went here on a Friday to order an ice cream cake for Saturday. Kent was super helpful taking my order and offered me samples of a few flavors to try. And the lady there was really nice and explained how to properly defrost the cake so that the ice cream wasn't rock hard and the cake wasn't dry. The cake was ready on time the next day and it was delicious!! read more

I would give it a negative rating for this location. There is a dumbass that works there that doesn't know how to work a credit card machine. Double charged our purchased and he wouldn't refund the additional charge. Had to write to corporate to file a complain and get my refund of $30. Don't go to this location. You will get ripped off and bad service. read more

This is not my first review. I was just there yesterday. The service was great. So is the product. The employees have never been rude to me. I always tip because I appreciate all their hard work. They work very hard there and put up with snotty customers all day long. It's ice cream folks. Seriously. I see the same behavior at Starbucks. I don't expect the red carpet treatment here. Too many people in this state! If you want to be pampered everywhere, move to a small town. Sometimes the employees have time to talk, sometimes they don't. Get over yourselves! Threatening to go somewhere else doesn't hurt them. They do a great business there. read more

Ive cream was good. I called to check if they accept Apple Pay and he said no. So I went in to ask again and they did. Lied

AHHH finally some service to YELP about. So I was a little leary about trying out another BR after my last encounter with the owner of BR on 4th and milliken. So we go in and WOW what a difference its night and day the other makes you feel very clostophobic where this one on baseline and milliken is very big with room to spare. My wife and my 2 girls age 3 and 5 and myself got helped by a happy cheerful guy named Alex. I asked if they have a problem letting the girls try out some samples with those mini spoons He totaly told me go ahead and let them see which 1 they wanted to get. FYI to anybody wanting ice cream they have to try this BR. They pamper thid little 1 oh yeah ALEX YOU ARE THE MANNNN read more

If I could give negative stars I would! Now don't get me wrong. We love baskin robins, but me and my boyfriend were greatest by an angry, impatient, short tempered employee. He gave more attitude than a 13 yr old girl who's parents won't allow her to a party. We asked for samples after seeing they had new stranger things flavors. Apparently to much to ask for... He literally looked at us with an ANGRY stare and SLAMMED the ice cream window open & closed... Gave us attitude the whole way to the register. At the very end I ask for a spoon... He pauses and stares at me with a blank face and then angrily grabs the spoon still staring until me and my boyfriend leave read more

Love coming here, the service is always quick and friendly. In addition, my favorite flavors are always available!!! Yummm taking a bite out of my pistachio ice cream. read more

They always make the best ice cream cakes the woman who makes them is always super friendly and on time with the cakes. I recommend them highly. read more

The single scoop was small and melting. I took one bite and it was literally gone and melted. Maybe they should make sure their ice cream is kept colder? read more

I came in for my free birthday scoop. The employee said the scoop he gave me was a single scoop and only the kid scoop was free. I asked if I could just pay the difference of the scoop. He charged me $2.79 . I look confused because it should have only been off by like 50 cents to maybe a dollar! Then I asked if I could just buy the single scoop and get a separate cone of my free birthday scoop. Then he grabs my single scoop, tosses the ice cream back in the bucket, cuts it in half and puts it on two cones and still charges me $2.79. This place is a joke. Never coming back!!! Then when I looked at the receipt it says he charges me for TWO SINGLE SCOOPS, and refunds a kids scoop. This place is ridiculous! How did he charge me for two single scoops, and still gave me the same amount of ice cream cut in half? Needless to say I never received my birthday scoop and I paid full price for ice cream that I shouldn't have even paid for. This place is terrible. My scoops of ice cream were the size of a ping pong ball on a cone. read more

Baskin-Robbins - Charged me for 2 scoops when I asked for a free birthday scoop. - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

I asked the young Asian lady to wash the scoops with soap because my son is extremely allergic to peanuts. She gave me attitude and was rushing me the whole time. I asked her questions about how they handle people with food allergies and she gave me attitude. It seemed as if she had to do "so much" to handle my son's ice cream properly. After I paid she didn't even look at me and went straight to helping other people. Talk about horrible customer service. Employees need to be trained to not give attitude over the slighest things. At the end of the day, it is your job to go above and beyond for your customers if you do want them to come back. SPECIALLY THE ONES WITH FOOD ALLERGIES. Thanks to that young lady, I will not be coming back to this store because I don't wanna feel unwelcomed and I don't want to put my child at risk of cross contamination simply bc it's "too much work" to wash the damn scoops. read more

Never had a bad scoop of ice creme from here. Enjoy the friendly staff as well as the cleanliness. Grandson enjoys getting couple of scoops and sitting outside people watching. read more

Forget this place. Rip off. Go to ColdStone, they give u more ice cream for your money. They don't stuff the cups and charge you more. Never will return. read more

This place is a joke Kent is an absolute jerk to the customers and can barely communicate in English and then will get mad at you for not understanding him. Val sits in the corner on her phone all day and ignores customers and Nancy yells and is rude to every customer that walks through the door DO NOT GO HERE!!!!! read more

The guy who works at the counter was very rude towards me and my son when we went here, he rushed us on picking something when no one else's was in the store and had a mean tone, didint say thank you for my business and stared me down as we left. I think his name is ken, he is a bully and should be fired. My son and I will not be coming back to this location and I'm taking my business somewhere else. read more

I received a chocolate fudge Sunday upon a special request; my dear husband arrived home with a Sunday with no more than 1 tsp of sauce and tons of whipping cream. I felt bad that I had to ask if he got me the hot fudge Sunday. Last night I wanted an ice cream so walked in and asked about my Sunday. The manager was arrogant, and demeaning. I will not visit this baskin Robbins again read more

I think I must have gotten the same person as Kenny M. He rushed me out of the store, even though I was the only person there until I was paying. He told me good bye approximately six times as I was pulling a napkin out of the dispenser, in a tone that said, "you have your ice cream, now leave!" However, in his haste he forgot to charge me for an extra topping. He remembered this as I was walking out of the store. By this time, five other people had come in. I had already paid via credit and I don't carry cash/change. Not to mention that the extra topping actually on my sundae was hard to find. He treated me like I did something wrong. I'm giving two stars because the last time I was there people WERE friendly and helpful. Probably won't go back to this location. Good luck to anyone who does--hopefully you get the workers who care about the customers. read more

Crew, especially young asian girl with glasses is extremely rude and scoffed when we asked her to remake our shake because it was the consistency of water. Makes me feel very unwelcome and rushed which I don't appreciate. Won't be coming back. read more

I took my daughter her in the summer. She became very ill few hour later and vomited and became dehydrated. She was taken to San Antonio Hospital and had to be given IV fluids. I called this location about the issue and that they should change out that particular ice cream or have the machines checked. The female who answered the phone did not speak english very well and simply told me that the ice cream is fine and that there was no problem. I also called corporate to tell them as I did not want to see someone else get sick. Corporate seemed only to care about getting legal action against them, I informed that I would not sue but just want to ensure nobody else gets sick. Corporate informed me they would look into the issue and call me back. It has been 5 months and I still have not received any response. I would be careful going to this particular location. Hopefully it was an isolated issue. read more