Mark! What a guy! Huge group popped in right before I came in and he handled it with care and ease. Pumped out all of their orders and was just as cool with me. The group was a little hectic, but he was patient and kind. My experience was quick and easy, but I just wanted to shoutout him for his service throughout my entire experience. I will definitely be back! read more

Only writing this because today when I went in we noticed a long black hair in the mint chocolate chip and the Asian guy just picked it up with his hand and threw away the hair but didn't do anything to the ice cream . I was expecting him to at least scrape of the top layer but he just left it. I asked him if I can get a scoop but not where the hair touched and asked if he can scrape of the layer and throw it away .... He pulled it out of freezer put a lid on it and put I back in freezer ,grabbed the other one tub of ice cream and gave me a scoop from that . But I still don't get why he didn't scrape off the ice cream that was touched by the hair since it was a brand new tub of mint chocolate chip. He just put it away like it never happened. That's nasty. I don't want ice cream that had a hair on it it doesn't matter if he removed it, it still touched the ice cream and it needs to be discarded properly. besides that love this Baskin-Robbins been going here for over 20 years. read more

This is my go-to Baskin-Robbins, and I've been coming to this location for years. It's conveniently located in a busy shopping center, so it can get a little crowded at times. That said, the service is consistently good, and they always have a great selection of flavors and delicious ice cream cakes. Definitely a reliable spot when you're craving an ice cream sundae. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Service: amazing and the Asian guy youngster super nice and polite Food: ice cream float root beer amazing Ambiance: idk what that is read more

Baskin-Robbins - Root beer float with strawberry cheesecake ice cream - Ice Cream & Frozen Yogurt Near Me - San Jose, California

This Baskin-Robbin's has been here for my entire life, and it seems to be the best one in the area. They always have a great selection of flavors, service is quick and never ran into any problems here! I'd recommend the Oreo Cold Brew, it was exactly what I was looking for! read more

Baskin-Robbins - Oreo Cold Brew - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Great flavor selection. Nice workers behind the counter. Delicious. Looks like a regular basking robins.

I have been trying to call the store but the Phone Line always sounds like it's busy, can never get them to answer .

Baskin-Robbins saved our day! Icing on the cake is our usual go-to, but apparently they were unable to manage the recent storms and never contacted us about the cake that we ordered. On a whim, the night before our daughter's birthday party, we reached out to Baskin-Robbins. Given the short notice, they were unable to customize the cake, of course, but were able to write happy birthday and address it to our daughter. The cakes are not cheap, however, they taste awesome. And, who doesn't like an ice cream cake? It turned out to be a hit at our daughter's third birthday party. The sales clerk told us that it would not last longer than 10 minutes out of the freezer, but for us, it lasted probably around half an hour or more outside of the freezer. Perhaps it's because it was raining? Baskin Robbins is a tried and true place for birthday cakes. We will definitely consider them going forward. read more

Baskin-Robbins - Oreo ice cream cake (not customized, but ordered the night before the party). - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Love this place. Have been taking my granddaughter here since she was 2. I'll bet she's the only one who loves watermelon (seasonal). The people in there have always so patient with her when she orders so proudly. They are so friendly and kind. read more

Paid $8.25 for the smallest double scoop sundae I've ever had in my life. Straight up 3/4 of a normal scoop for the price of 2. What happened to this place? Owner must be telling employees to give half servings and cut costs. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I got an ice cream cake from here with the Love Potion ice cream which is my fave on top of chocolate cake. The chocolate cake was meh, very dry, and not sure if that's required to be the base for ice cream. We ate the ice cream and junked the cake portion. read more

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I've been here a few times while accomplishing boring shopping tasks in this dull strip mall, and given they don't have a bar here I guess this is the best option for alleviating boredom by putting unhealthy things in your body. So, it's a Baskin-Robbins. You know what they have, you know the decor. It's corporate ice cream. It's slightly better than what you'll get at the grocery store, but of course far inferior to a local gelato spot. read more

Picked up a baskin robbin mini roll cake today! We had to wait awhile.. maybe 15-20 mins outside bc only one customer is allowed in at a time and we had 2 people in front of us. Once in, the owner and one girl working helped us to find the a mini roll cake. I wish they had a vanilla option but happy there was at least Oreo. We love Baskin robbin roll cakes so yay! read more

Baskin-Robbins - Slice of mini oreo roll cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Service is always mediocre. Ice cream isn't the best, so I guess the service would be the same. I have a much better experience earlier in the day. The night shift tends to be very anti-social. Coming here feels very much like the original Thrifty drug stores that served ice cream. I didn't come here for the service. I only come for the quick and cheap ice cream. I won't come here again. I'd rather spend my money at McDonalds which the service is just as bad. But it's to be expected for basically the same satisfaction. What happened to Baskin Robbin's. read more

This location satisfies every need we've ever had when it comes to a fun ice cream outing. As of 9/15/22, it appears they have adequate staffing since there were multiple (very helpful) people behind the counter. This place is immaculate when it comes to cleanliness. I accidentally left a chocolate smudge on the garbage trap door and within 5 mins someone came by and cleaned it. They have a decent selection of ice cream pies that are already made and a dozen types of ice cream quarts that are ready to go. I can't wait to try their new Polar Pizza! SELLING POINTS Accessible - decent parking CLEAN Helpful staff read more

Pros: good availability of items, nice staff, clean interior Cons: the store is not very inviting, probably because of lighting or not-so-clean windows read more

Baskin-Robbins - Dolphin scoop - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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It's been years since I've been to Baskin Robbins; a friend and I went to celebrate a birthday. The ice cream was standard, and hasn't changed since I was a little girl. However, there is much better ice cream available now and gelato is even better. But, the main reason, I am writing this review is due to the experience we had. Upon entering, a young male and female, behind the counter were talking behind the counter. And when they were not talking and flirting with each other, they were on their phones. All awhile, we were the only customers, and the place was so dirty. All of the seating and tables were dirty, not just 1 or 2, all of them. I had to pick one to be able to sit down, so I had to use a napkin to clean the benches and tables to even sit. I would have left or have eaten in the car, but my friend really wanted to sit and have ice cream together. In addition, I was shocked by the attire of the female worker. She was wearing super short shorts like "Daisy Dukes". I think it is fine for females to wear shorts and a Baskin Robbins shirt in an ice cream shop, but this was entirely unprofessional. There was an older woman in the back; I don't know if she was the owner or the cake decorator, but she said nothing to them. If you are the owner, please train your employees to look and act professionally and keep them busy by cleaning the store. It takes a lot for me to decide to write a review, but this experience definitely warranted it. I noticed that this Yelp account is unclaimed by this business which also says a lot to me. read more

Stopped in for a couple scoops today after lunch. Ice cream was delicious. Staff were friendly and attentive. Location was quiet on arrival, but hopping by the time we finished our treats. read more

I think Baskin Robbins is a classic. Much like LeBoulanger or Starbucks, BR31 is good, nothing more or less. Chocolate Mint chip is a staple for me, and I usually get it, but this time I thought I would try the lemon custard. I sampled it before buying, but it was so small I didn't taste it very well. Getting a whole scoop, I felt the lemon flavor was not very strong and the custard almost had a breadiness to it? Overall though, it was relatively busy at 9pm. And the girl who served us was very patient and peppy. read more

Baskin-Robbins - Lemon custard scoop in a cup - Ice Cream & Frozen Yogurt Near Me - San Jose, California

If you want to pay for a scoop of ice cream and receive a mini scoop, this is where to go. They have decreased the scoop size. Look out!

Purchased a 90$ cake for my daughter's bday. I just picked it up nd the name has been spelled wrong. I told the lady that I would write her name on the order just in case, but she insisted she got it. I asked them to fix it then and there and they didnt know how to. Never again. read more

Love it the decoration and building is nice. The food well the ice cream is delicious the service is okay .

Have always had a great experience here. Ordered a cake, per request of 12 year old birthday boy, and was disappointed that all the frosting was whipped cream. We've ordered many cakes, for many different occasions, because Baskin Robbins ice cream cake is top tier (duh!) but also because we love the buttercream frosting. Turns out, the decorator at this location prefers to decorate with whipped cream. I wasn't aware that this location no longer used the buttercream, or I would have ordered from a different location. The manager agreed to give me a refund as long as I bring the cake back. I was transparent that two pieces had been eaten by the two kids at the party, but the rest was put back. I'll be bringing the cake back tomorrow. Appreciate the willingness to refund, but wish I had known about the change in frosting before ordering. read more

I always use this location for our ice cream cakes. They are family owned, family run and always pleasant and helpful. This location has always accepted any coupon for money off or a free scoop without hesitation and with a smile. I enjoy being a customer to a place that is friendly, helpful and nice. read more

It's been awhile since I've had some BR, but had a late night craving. Got there close to closing and got to sample a flavor, but went to my go-to, jamoca almond fudge. There were 3 workers at that time, and the one that helped me was friendly. read more

Baskin-Robbins - Jamoca almond fudge - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I came in around 9, the two blonde teenagers working rolled their eyes and sighed. As I ordered, they dreaded making my milkshake as they looked at one another and rolled their eyes. One of the ladies were named Melanie, she looked annoyed as I walked in. Not good service, also made my drink wrong. I understand if you are tired, don't make it the costumers issue. Can't handle a job? Don't work then. read more

We walked into this BR location at around 9:35 PM on a Tuesday night, and knew we had more than enough time to place our order without forcing anyone to stay a minute passed closing. To our dismay, we were treated rudely and were given attitude the entire time we were there. From a quality perspective, the ice cream at BR will always be solid no matter where you go. That said, it is pretty hard to ruin one's experience unless you get bad service. We were actually celebrating a birthday, and Mimi who helped our entire party managed to treat everyone that ordered with rudeness and major attitude. Someone from our party actually asked Mimi why she was being so rude to our party, and she responded with, "It is almost 10:00 PM!" If orders need to be placed 30 minutes prior to closing, please post signs to let customers know of this new rule. Otherwise, rudeness and major tude are unacceptable at any BR prior to closing. No bueno! read more

Today Jan 6th at 8:20pm we came here to buy ice cream and one of the girl was mean & rude. She needs to learn customer service. First time in so many years happened like this at this location so hopefully owner will look into this. read more

I've ordered at this particular store before, but noticed that the cake decorating has gone down hill. Although the overall cake looked ok, the decorator did not use the right colors as was requested on my order slip. For such an expensive cake, you could at least spend extra time to give the customer what they ordered. read more

We picked up an ice cream cake on a whim, and it was delicious! Nice customer service. Always a treat to stop in. It smiles on our faces with the friendly services we receive every time. read more

It says they open at 11, yet no one insight to open the doors and the store!!! How do they allow their employees to not open the store on time? They need to be fired . This isn't the first time it's happened. read more

Slow service. Girls need to learn the right amount to give for all shakes. The lady who makes the cakes for customers needs to also have her hair up like all the girls severing the ice creams. She leans over to get ice cream for little cones on cakes . read more

This is an awesome Baskin Robbins. It might seem funny to say, but, because BR are franchised out you never really know what you're going to get. This place honors the coupons, had great customer service, cozy little booths, and has more flavors than many BR I've seen in the Bay Area - over 45. Well made, fresh waffle cone, and a scoop serviced with a smile. What more could you ask for? Oh yeah, America's birthday cake - the best flavor ever. read more

Baskin-Robbins - Oreo milk n cereal and Americas birthday cake. - Ice Cream & Frozen Yogurt Near Me - San Jose, California

31 Ways to do Soft Serve Including "Magic" Cones Soft Serve Ice Cream - Now that BR has 31 ways to do soft serve as well, I came in and had the regular sized $0.88 soft serve cone, super bargain and good. Smooth and creamy it totally reminds me of the great soft serve cones we used to get at Great America back in the day. You can also get soft serve blends mixed with yummy candy like Butterfinger or Reese's. For a real treat bring the child in you and order up a color-changing "magic" soft serve cone. They put a some magic sprinkles on and your berry-flavored red morphs into a blue topping while you watch, cool! My other all time favorites here is Gold Metal Ribbon (vanilla and chocolate ice cream with a caramel swirl) and Jamoca Almond Fudge (coffee, chocolate, almonds) Yum! This location in Almaden Plaza is open daily 11:00am to 10:00pm read more

Baskin-Robbins - Reg Soft Serve Cone 88 cents! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Our family have been purchased birthday cake from this location few times a year for at least 5 years. Their customer service is great, especially John is very easy to communicate. Highly recommend this location! read more

I like this place a lot. I and my bf almost go to this place every single night. Location: Really good. There are so many stores in this park. Baskin Robbins (BR) is next to T-mobile. Also, there are so many parking lots. Atmosphere/Decor: It's quite a small place but really neat and organized. Most of the times I walks in, there is a person to clean the glasses. Simple decorate and clean. What do I order?: I love me some green-tea, vanilla, jamoca. My bf just so in love with Reese's peanut butter, he always orders it every time. Just lately, they have Boston cream pie. I like Tiramisu a lot, but it was gone. Server: Reasonable prices and friendly, welcome service. I like Mimi (unfortunately she's not working anymore), Larissa, Gloria, Steph, Rachel. They all really good. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Very clean store with a large selection of flavors. Staff was great serving with a smile.

Hot day, need cooling down, what better place than Baskin Robbins I thought. Great ice cream cool inside, but thsts where it ends.... 4 emoloyess on duty at 430pm on a Saturday all sitting down in customer seating on their phones ats you kidding me... dirty floor, dirty tables and you would expect so more. Not what I expected. They did go behind the counter to serve us but right after went right back to the customer seating. I hope thst this becomes a coaching opportunity. Would love to come back again and see it looking better. read more

great ice cream , staff always doing there job , always clean and open , lwk pricey but good price for the more u get

So... I question how sanitary it is there. The workers do not wear gloves, and we found a hair in our ice cream... (no hairnets worn on the long haired employees). read more