This Baskin Robbins is located in a large shopping center with plenty of parking. We frequent this ice cream parlor more in the summer, hence our visit today since it is summer like weather. I didn't count the ice cream choices but the two cases were full of so many choices. They have many different dietary options as well. We usually get the no sugar added pineapple coconut. It is so creamy and delightful. Tonight they only had the no sugar added caramel turtle bar ice cream which is also good. My favorite full sugar choice is the baseball nut flavor. Almost baseball season, yay! The ice cream servers usually greet us when we come in. Some seem to enjoy serving ice cream more than others. I had friends in high school that worked at a 31 flavors and they loved it! It was a front-row seat to humanity -- first dates, breakups, baseball teams celebrating, toddlers choosing independence with sprinkles. Ice cream servers have the power to make a bad day better with a generous scoop! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

This Baskin Robins offers the same variety of ice cream and the inside is always clean. It's packed and you get teenagers working here but all of them are really nice. Ava said welcome when we walked into the store. She has the patience of a Saint especially when people can't make up their mind, or they want samples but really don't want to buy the ice cream. She cleans as do the other girls although she seems more responsible. She's efficient and quick. This store is nice but has no restroom. It's always cheerful in this store with tons of cute little kids with their parents. read more

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I was disappointed to observe an employee using a broom to sweep debris directly off a table intended for customer use. This practice is both unsanitary and inconsistent with the level of cleanliness and professionalism customers should expect. Proper sanitation procedures should be followed at all times, especially in dining areas. I respectfully encourage management to address this matter through appropriate staff training and oversight to help ensure a clean, safe, and hygienic environment for all customers. read more

The worst customer service at this location. I am a frequent Baskin Robbins customer and just moved out here in Santa Clarita and this is my fourth visit at this location and it is always disappointing. These young employees are miserable working there and do the minimal. One visit, I had to return my Cappuccino blasts (I guess now called Cappy) because they were tasteless. Too milky no coffee flavor. Another time, a guy I had not seen before took our order and our scoops were smaller than a kids scoop. I had to say something and his response was oh I thought you asked for a kids scoop. That's a lie because he had already charged us for a regular size scoop. I've also ordered a polar pizza and it didn't have enough ice cream. (See picture) I'm not returning here. I started going to the one on Lyons and yes they are really nice there. That's where I'll be going moving forward. Do better at Bouquet!!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

My go to spot on a hot day! I really like the upgrades they made to the inside. There is comfy seating and the ice cream shop was very clean and well maintained. They have a variety of toppings you can add on to your ice cream and delicious flavor creations to choose from. The service was quick and the staff were nice. I was super intrigued about the ice cream pizza that serves 8. I will definitely be checking that out on my next visit! read more

Baskin-Robbins - Rainbow Sherbet Single Scoop - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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I was in a couple weeks ago, James was so friendly and patient, he offered great recommendations and samples. I came in about 15 minutes before closing with my family, by the time we were leaving it was 10pm, this extremely rude woman came in and gave the young woman behind the counter such a hard time, James stepped in, he was so calm, politely declined service due to closing and continued his work. Some people are just out to make others lives miserable, Kudos to James and the rest of the staff for keeping your composure and not letting others get you down! read more

Walked in at 9:59 PM to an ice cream shop that closes at 10:00 PM and was told I couldn't be helped because they "don't make milkshakes after 9:30." This was not posted anywhere. At the same time, a full family was inside being served. When I pointed this out, "James" explained they were being helped because they arrived before 9:50 -- yet another cutoff that isn't communicated to customers. The two employees on duty, "Alia" and "James", were clearly unhappy that I walked in, gave me uncomfortable looks, and made it obvious my presence was an inconvenience. The issue wasn't closing time -- it was inconsistent service and attitude. Translation: They were still open, but service depended on who they felt like helping. If a business has multiple cutoffs and exceptions, they need to be clearly posted and applied consistently. Customers should not be made to feel unwelcome for entering during posted business hours. A business that selectively serves customers before closing should reconsider its hours -- or its staff training. read more

I grew up on 31 Flavors, Baskin Robbin's, mint chip malt, and milk shakes. Almost better than sex, almost. I have been a loyal follower, supporting this location for past 20 years, with my beautiful wife and 4 kids. It's always time for a delicious treat, and this location is always a sweet destination. I'm always in a hurry...chasing, dodging and taking care of business. This store is owner operated, and run by Andrew and Mikey, 2 great men, community pilars, who support Santa Clarita. I'll be back! read more

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Very well managed location. Delicious ice cream. Workers can have an attitude at times when you ask for fresh pints of ice cream. They don't want to scoop a pint of ice cream especially during busy hours read more

We visit this place frequently and always have a wonderful time with our family. It's a spot we really enjoy together.

Probably the worst experience we've had at a Baskin Robbins. Adeline was helping us and she was rude and had poor demeanor. We simply asked her to put the peanuts for our sundae on top of the hot fudge, but I guess that was just too complicated of a task for her. On top of that she overcharged us, but fortunately caught it while we were still there. This place was busy when we went so clearly they don't normally have customer service issues. Very disappointing experience. I'd reconsider working in customer service if you can't be the slightest bit pleasant to ALL customers. read more

My husband and I were visiting from up north and decided to stop in for some ice cream. I have not been to Baskin Robbins in years so the selection was a bit overwhelming. James the young man behind the counter was so helpful and patient even offering samples and suggestions. Great ice cream and great service. Thank you James would recommend to anyone. read more

Tried to get ice cream. 2 servers were working on Uber Eats orders and never even acknowledged us. Waited for over 20 minutes and finally gave up. I'll take my business elsewhere. read more

Very disappointed today is my birthday I had the app for a long time and I always get my free ice cream. I was excited to go today after my job and I get jt. Since it didn't show the barcode I didn't get it. I showed my id and everything also. Pretty sad because I chose the scoop and everything. That's messed up. Disappointed. read more

Always clean, polite and friendly staff, very patient but quick too! I love this BR! My fave scoop is pineapple coconut (soooo good) since no added sugar! Of course we will be back!!! read more

Came in Monday 4pm and was treated with nothing but great service and exceptional customer service. "Ava" was very helpful and had an amazing attitude. Will be back. read more

Very disappointed! This place is usually our go to spot for my usual banana royal with the hot fudge. The last 3 times they've ran out of hot fudge and it wasn't even close to their closing time. The girl behind the counter was like "we don't know how to make it". Don't you just put the fudge in the hot pot until it melts and pump it out? Or why isn't the manager training them to make it?? Very disappointing. Ended up not getting anything which is fine because I went there for something I want that they don't have. read more

A staple in the ice cream industry, and for good reason. It tastes great, and there is plenty of seating for enjoying sweet treats with friends! Workers are polite, funny, and helpful. read more

Our go-to spot for ordering birthday ice cream cakes. Fudge crunch all the way! Suggest you order online in advance if you have a specific size/flavor in mind. If not, they always have a good assortment in the glass case to choose from. Have always had hassle free-experiences in picking up. read more

Baskin-Robbins - Fudge Crunch - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Horrible customer services, the owner walks away every time is an issue and leave the employees alone.

This place is great. Same quality since I was a kid! Staff is always amazing. I miss the old owner. But the new owner seems to be doing just fine. See you tomorrow. read more

Baskin-Robbins - a person holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

I love Baskin-Robbins ice cream. I almost always get chocolate since it's my favorite. Customer service is always great. The atmosphere is always fun and positive. :) read more

Absolutely worst customer service. Trying to purchase a gift card and was completely ignored by the two employees. One went it to the back and the other employee continued to do something else. read more

I love Baskin Robbin's the clown ice cream cones are super cute and fun and they taste so good. I only have one problem though, one time I went there with some friends and I got a Carmel Oreo something and OMG that ice cream was like a poison for my body it gave me a huge migraine not because of brain freezes but because of how strong it was. I don't recommend that flavor but all the rest are really good. read more

Called to order a cake since it's down online which I need for tomorrow, first call the girl said I have to call back in 5 mins since only the manager can take the order than called 15 mins later and a guy answered said I can place a order but have to call back because he's busy and has a lot of customers lol never mind will get it somewhere else read more

never disappointed when I come here , flavors are always amazing , can never get enough of the Cookie Monster and the staff is great. Came in the other night and it was so busy and everyone was very kind and you could tell they were working hard , and to top it off , place is looking great with new renovations :) read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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First time stopping by after kids had taekwondo in the same plaza. Very clean, staff are super nice, and all the awesome flavors. Probably the best Baskin-Robbins I've been to. read more

The service at this baskin robbin's is quick and friendly. The employees are nice and professional and have a welcoming aura. One of the best baskin robbin's i've been to. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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31 flavors of ice cream, you can't go wrong! The staff is great! Getting in and out fo the parking lot is a bit difficult during rush ours. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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The service is amazing they always let me and my friends wait there for pur rides after school read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Just visited Baskin Robbin's in Valencia on bouquet canyon road. The place was very busy but Kali who took my order was very efficient and fast. Thank you for the great service read more

The guy working this afternoon was absolutely great and patient while my two kids ordered. Of course coming into an ice cream shop with a ton of flavors, it's hard to pick. He was very busy and the only person working. He was very polite and asked them both what they would like and they both ordered sundaes and what toppings they would like. Great customer service today while we were here read more

The best! Super nice. Did not give me a hard time for trying so many samples. So many choices! read more

This review is long over due. We came in today morning (Wednesday) and was greeted nicely by Mikey. We've ordered a full sheet and other sizes of Ice Cream Cake here in the past and we have been lucky to have had Mikey helped up with our order. Today was no different, Mikey was professional, helpful, and super nice. The ice cream cake and the ice cream here are very good, the staff super nice, and the place has always been clean every time we came for some delicious dessert. Thank you Mikey for your assistance as always!!! read more

I understand food costs are going up, but a small cake with no frills, no decorations, that serves 5-6 people costing like $45 is not ok. I was shocked when I saw the prices. read more

Love the sugar free percent for diabetic's Great service, friendly staff . Yummy in my tummy read more

I wanted a milkshake and got cotton candy milkshake, you can pick any flavor you want so its good to try them all with a sample sPoon. read more

Baskin-Robbins - cotton candy milkshake was tasty - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

One scoop is always enough. I am not a huge fan of this type is ice cream. I prefer Froyo or boba nowadays. My friends wanted 21 flavors, so we ended up here. I have developed this taste & smell disorder called Parosmia post Covid. The virus damaged my nerves and I am unable to like anything with butter, milk, yogurt or with cream. I decided to go and try some samples but they still aren't doing any samples at this time. So ordering was a risk for me. I know that I can tolerate and still enjoy coconut. So I had a scoop of the pineapple coconut and it was safe! It was apparently one of the best flavors that night. I tasted a little bit of my friends ice cream scoops and none of them really had much flavor. I let my my friends taste my ice cream too & they all said it was the best flavor. Anyhow, I lucked out and this flavor had no sugar added. Score! read more

Baskin-Robbins - NSA- Pineapple coconut pretty good - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Wonderful establishment! They didn't make us wear masks at all which was super fun, we were all able to interact well and stay safe at the same time! Also, they got my friend a really nice chocolate banana and gave him caramel praline sauce on the side for FREE!!!!!! So sick! Legit the best Baskin-Robins experience of my life! Also I got a pristine scoop of pralines and cream read more

Baskin-Robbins - He's eating the free praline sauce - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Very clean and great service! Love the flavor options here and the types of cones thank you