We don't get to come out here a lot, but I absolutely love this bass pro shop. They have the best Santa Claus in all of Ca-Sacramento Northern area. I beg you to disagree with me. The options of boats and everything that they have out is many many I could get lost in the store It could overstimulate you a little bit because there's just so much however, the aisles are so big and everything that it kind of makes up for it Everything is immaculate clean it's the first time I use the restroom. The restroom is huge. The staff is always very nice. They greet you when you come in they greet you when you leave. The only problem I have is that I don't have a $10,000 credit card for this place. Or maybe that's a good thing They have so many lures to choose from I could get lost looking at them, but love that for me for fishing. I love that they have a variety of fishing poles and they also have cookware there. If you did not know that if you need to go camping this is a great place to go value wise. I would say great prices great material clothes wise. I have sweatshirts that I've had for over 3+ years and they've never got ruined in the washer and dryer and I got these ones on sale for like five to $10. I've been waiting for that sale again. I think I miss it. However, I must say hands-down they have the best quality clothes. They have a lot of options of stuff. If you know somebody that's having a baby. You're going to a baby shower you could come here and find some cool stuff for them and get out and get to see stuff you want to see as well. read more

See all

Our annual holiday tradition...photo with Santa at Bass Pro Shop. Easy booking online. Show up, wait in short line and then it's picture time. My daughter loves talking to Santa and then getting a candy cane. The elves are always helpful. This year there were a few photo ops outside as well. So fun! Photo is free but we always get a digital copy. Not too expensive. And comes straight to your inbox. read more

See all

If possible I'd give negative 5 stars. I hadn't been there in quite a while but I was in the area and was excited about being able to stop by. I was greeted by a nice man at the front door. I was just browsing. I stopped by the gun section and asked what the current situation was with lurc ammunition. The person behind the counter was rude and condescending. He asked if I had guns. My first thought was to say, no I'm having surgery and need a bullet to bite on. I didn't say that. I immediately sensed that this person was confrontational. The conversation went sideways and he asked who I voted for in the previous presidential election. He then began to, 'counsel' me on politics and his support for trump. I was immediately taken aback. I truly felt that I was being talked down to as a woman and as someone who didn't buy into his unsubstantiated crap. I don't get riled easily but he really got to me on a visceral level. It's truly scary to think that we walk so closely to those who are still such huge sycophants of trump. I fe judged, harassed and threatened by his responses and demeanor. I report him to the manag. This person works behing the gun counter. Go somewhere else! read more

Wanted to get estimate to get a Minn Kota trolling motor installed. Chris the service manager took a look at my boat and said they could not fabricate something to install Minn Kota trolling motor. Now I know my Yamaha is not a good fit for it. We talked about getting a fish finder will explore that. Chris was friendly and very patient explaining my options for my boat. Thank u Chris. read more

Bass Pro Shops - Garmin - Guns & Ammo Near Me - Rocklin, California

See all

Came as a walk in for the Santa pictures and was aware that we had to wait, unfortunately the lady working the line was not very welcoming. Asked a simple question, and she simply dismissed me and grouped me with a different group. It was clear she was already in a bad mood, but this was my first time interacting with her and she was already taking it out on me. I understand when you're having a bad day, but treating me poorly and grouping me with other people when I've never interacted with them was very inconsiderate. After I had told her no, she still asked a couple more times just to "make sure". read more

This place is so impressive! They keep it nice and cool-- and the lighting is dim. They generally play country music and have lots of deer heads mounted up on the walls. It has fishing gear, kayaks, boats, guns, knives, bows, clothing (lots of it), snacks, electronics, etc. I was able to walk onto the boats and check them out. There's an aquarium located in the back of the store with a couple of sturgeons in it (along with crappies and bass). They keep the place clean and well-maintained. The staff are friendly, attentive, and helpful (except at the firearm counter). read more

Bass Pro Shops - Guns & Ammo Near Me - Rocklin, California

Elaine was such a sweetheart at checkout! I appreciate her and her kindness a ton. She thanked me for being a teacher too!

Nice outdoor sports shop in the Rocklin/Roseville area. Lots of selection to choose from for your outdoor activities from fishing, boating, summer and winter accessories and clothing. They have a big aquarium with lots of fish. The store is well organized and clean. Service was nice and value for your money is reasonable. read more

We always enjoy going to Bass Pro shops. We have been to about 15 of them around the country. Often find good deals but you do have to shop a little. Looking forward to the next visit. I do wish they would get rid of the "Travel People" pushing the time shares. See our YouTube channel Coolest Life. read more

See all

I drove 45 minutes to the shop to get a crossbow restrung. I got there only to discover a sign that said no archery techs were on duty. All I wanted to do was drop the crossbow off and I didn't care how long it took to get restrung. The manager refused to intake my crossbow, wasting my time and demonstrating a complete lack of common sense. read more

Believe it or not, this was my 1st time going in 2 this store. And I loved it!!! We had 2 go see the fish!!! The sound of the waterfall made it peaceful!!! My daughters found camping chairs for $10 so we purchased those. Some of the aisles just wow'd me cause I had no idea such things were made. I've already decided that I will b doing some Christmas shopping here!! The check out people were greeting all that were in line. Our cashier was super friendly!!!! read more

This is the only store of this size between about 10 local cities. So we have to drive over an hour just to come here and check it out. Other than that it's a good store. read more

This is the secind time in a row I have walked in walked up to a counter, gun counter today, greeted the gentleman standing there and was looking at a couple hand guns right in front of him. I was just about to ask him to let me ch3ck one out when he just walks away. I stand there and wait and wait and nothing. Same thing g happened last time I was in and went to the counter with the fishing reels. I'm done coming here. Terrible waste of time. read more

I love the store itself, it's so cool being inside. It seems to be packed quite a bit which is a healthy thing. Lots of employees and most of them seem to know what they're talking about rather than just warm bodies like some big outdoor stores. It's now my go-to place for my fishing gear read more

Never came on here to look at reviews but after a reading a few I can see the bad reviews are mostly around the gun counter sales and mine is the same. Maybe corporate should look into this. This is last time I will purchase a gun at this store. The salesman Erick (sp) is a misogynist. He just couldn't believe a women was buying a 1911. He got a manager named Alex I spoke with the manager who was kind. Asked him to review the tape and he was very nice coming back and being apologetic about Erick's behavior and talked about training may be needed but all in all I was pretty shocked at the hypocrisy for a women purchasing a gun they didn't think I should have. My teenage child was with me and I'm guessing they thought it was for him. Never an ask when my husband purchased a gun months early, also a handgun. And they allowed my son to hold that one with my husband handing it to him but told me my son could not touch it. I found out later this also not policy he made it up. Really gross behavior. Do better. read more

Do not buy glasses here if there's any chance you may need to return them. I purchased a pair of Oakleys for a trip, but they were delivered after I had already left. By the time I returned home, I no longer needed them. The glasses were brand new and never worn. When I brought them to the store to return, the employee inspected and cleaned them, then claimed they were "damaged" and refused the return. She said there were multiple scratches, even though the glasses had never been used and there was nothing visibly wrong with them. When I asked to speak with a manager or someone else, I was told no and that an exchange was the only option. Absolutely ridiculous. read more

I love this place. Found socks for my poor feet to get through the winter. Saw Santa! Hubs shopped for fire arms and I looked around and found items for target practice. Since it is the Christmas season they have cute decorations out. We saw their aquarium of bass and catfish and the beautiful dioramas around the store. The atmosphere was light and happy. Families and groups having a good time. Folks that work there are very friendly and so willing to help. We enjoyed our visit and will be back! read more

See all

The idiot at the gun counter screwed up my paperwork, so an 11 day wait turned into two two-hour trips to Bass pro and a 22 day wait. And no compensation for my time and the hassle. read more

I went in to look at any left over winter gear. I was greeted by someone at the front entrance who asked if I needed any help. He then pointed me over to where I was looking. I did not find any but then walked through the store. Besides that not a single person had interacted with me. While I was walking away from the building these guys who were working on the pond were cat calling me asking me if I worked out and it made me feel very un easy. I walked faster with my dog to get out of the area. read more

Waited over an hour to buy something that should have been on the shelf, but the pog was apparently in transition. No one even greeted me or asked how I was doing. I stood directly in front of the gun counter multiple times while the folks helped others. I checked in because no one was attempting to help anyone outside of a couple folks that were DROS'ing firearms. They spent over an hour on one DROS and didn't even complete it. I checked your price match policy beforehand and it said you would match midway USA, so I checked their price and it was better. The "manager" claimed it was a "sale" price and he could only match it if I signed up for the credit card. Someone needs to train this "manager" on the difference between MSRP and a normal selling price. Midway listed this product the Ruger BX 10/22 Trigger at $74.99 regular price, your regular price is $94.99. MSRP is $96.95. Someone please look this up and train this person who you have given the responsibility of helping customers. I waited over an hour for this specific product, just to be told no, even though I was 100% correct and apparently know your own policies better than your leadership team. I will not be returning. I went ahead and ordered the Ruger BX 10/22 trigger from online for $67.95 shipped. As your stores struggle to make sales, don't wonder why, this is why. The woman at the Customer Service counter was of little help as well. Not sure where you find these folks, but you need to find some people who actually give a crap about the customers. read more

I (female) came in to this location this morning, shortly after opening to purchase a firearm. I knew exactly what I wanted. I had my FSC card, my property deed & a real ID. After waiting several minutes while multiple employees walked by me, someone finally asked if I needed something. I told the guy I wanted to make a purchase. He looked surprised and immediately seemed like he was assuming I wasn't going to have the proper paperwork. He asked for my required documents. I had all of them. He then said the "system" was down. I drove 30 mins to get to this store so I asked how long it would take to for the system to come back up. He said he didn't know but probably an hour or so. I had accounted for the time it would take to do all of the paperwork/wait in line, but I did not have time to wait around for an extra hour as I had to be somewhere this morning. I left and decided I'd come back in the afternoon. Around 1:30, I had time to go back before a dentist appointment in Lincoln. I went back to the firearms department where I stood around for quite a while before I was acknowledged once again. I can't help but feel like they just didn't want to sell to me because I am a woman who has tattoos and colored hair because they helped men who walked up after me quickly even though I had been waiting. Someone finally came over to help me. I gave him my real ID, house deed and FSC. He looked them over intently for a while and then he said he needed to go check something. He came back and told me that they could accept the property deed but that I had to get it notarized. I didn't really have time to do this, but once again, I drove almost 30 mins to come back to this store so I just wanted to get it done. There was a UPS down the road and they told me I could go there and come back. I flew over to UPS, paid $15 to get my deed notarized. At this point, I didn't think I was going to make it to my dentist appointment but went back to the counter to try and waited around AGAIN being ignored by multiple employees. A different employee came over and I showed him my ID, deed and the requested notary paperwork. He said everything looked great but that there was no possible way that I would have enough time to get to my appointment. At this point, I have invested so much time into this purchase that I just wanted to get it done. I called and cancelled my dentist appointment in order to make this purchase. I went back to the counter and the SAME GUY looked at my deed and said he could not accept it. I explained that another employee earlier told me they could, it just had to be notarized and that he himself literally just told me it would work, we just didn't have time to process everything SO I CANCELLED MY APPOINTMENT. He said nope sorry, it has to be a "title" not a deed and said he can't do anything. I went to the front and talked to a manager because I was very frustrated and out $15. The employee at the front counter called over a manager from the firearms department. This employee was really nice and looked over the deed and said that they have taken them before and it should work. She walked me back to the firearms department, took my paperwork in the back and talked to someone. The whole time she was in the back, the guy who told me he couldn't take the deed was standing back there staring me down. The manager came back and said they in fact could not take it and I could not make a purchase. At this point, I had already decided not to spend my money here. I told the manager to give me a $15 gift card for the notary reimbursement (which they did). This process took FOREVER. I went to another store the same day and made a purchase with ZERO issues. I ended up spending over $1k at a competitor because of this horrible customer service. read more

Timeshare salesman. There are actually timeshare salesman harassing you while you shop for hiking shoes. And it was one of those that give you a compliment, then tries to rope you in with some ridiculous travel deal. When you say no they keep going with further discounts. How desperate must Bass pro shops be to be giving space to timeshare salesman. Nothing cheapens the shopping experience more than a timeshare salesman. I would actually rather encounter a used car salesman. read more

Bass Pro Shops - Easy payments. Like shopping in a used car lot. - Guns & Ammo Near Me - Rocklin, California

See all

It's a neat place to visit and has good prices. We visited Santa's Village and saw the large fish tank in the back of the store.

I went there with my Father with the intention of putting some serious coin down for a new rifle. The rifle itself was a higher end model and Cabela's/BPS was the only place that I could find it. When you enter the place it is a visual treat. I will give them that. There is also a wide range of products they offer if you like anything outdoors oriented. The scale of the store is impressive with areas dedicated to specific outdoor activities. Well planned and thought out. The downside is the human factor. The customer service or lack thereof. We went to the hunting/gun counter area. I was looking at a specific target rifle and they had it in stock (win!). It was busy and there was a large poster with a QR code to enter a waiting line (smart, but concerning). I was number 45 (Very concerning). Shocked, I asked a gentleman standing next to me with his son beside him how long they've been waiting. They replied 45 minutes and was at number 17. I also asked if this is normal and they both replied yes. Total bummer. I look over at my father and knew this would not end well. I had him look up some breakfast spots while I looked at the counter and confirmed they had what I was looking for. While yes, it was there I figured that I would probably spend many hours there trying to not just get up to see a service person but also make my purchase. While I was willing to pay extra just to ensure what I was looking for was there and able to purchase (their prices tend to be higher than others) I didn't have the luxury of spending all day there to make my purchase. All in all, while a cool place it was very much a let down. read more

See all

Their phone lines suck....... On the phone to ask a simple "do you have this ammo in stock" to get transferred everywhere The only nice one was the guy in the fishing department (Don't know why I would be getting transferred there if I'm asking for ammo) read more

Just wanted to be in and out. It was slow in the store. I was walking around looking for muck boots I intended to buy, and I did see an employee in the shoe section. By the time I found the boots, the employee was gone. I waited around for almost 15 minutes trying to find someone who could help me get the boots from the back. Waited around 30 minutes after talking to another employee asking if they could grab someone. This was an hour before closing, not really a reason for there to be absolutely no help/service considering they just had to get a pair of boots from the back. They had people on the registers, gun counter, and sunglasses area, and employees walking around asking if we wanted to apply for the credit card, but no one could help with a pair of shoes Ended up leaving. Note: manager was nice, definitely not their fault but appalled no one working in that store could not take 2 minutes to get me a pair of boots also considering I drove 40 minutes to come and get them. read more

Very bad customer service at the gun counter. I came in during their slow time. Sales rep (who I later found out was one of the supervisors) wouldn't even check if they had Glock magazines in stock. Told me it would be at least 40 min wait before he could hop on his computer and do a stock check on such insignificant item. 5 min later my husband came in to look at $2000 rifle scope and same guy attempted to help him right away. No 40 min wait time. He was very unhappy to find out we were together and tried to lie his way out why there was a wait time for me, but not for my husband. Very disappointing. We took our business elsewhere. Giving 2 stars instead of 1 only because I do like their candles. read more

Came here with my brother to look for some fishing gear. The store was HUGE; they had such a great selection of items. I had fun just walking the aisles and looking at the intriguing stuff lmao It was such a cool experience. Even if you dont plan on buying anything i would say the store itself is worth visiting. There are a lot of cool animals hanging on the walls and at the very end of the store there is a life like waterfall with a giant fish tank with real fish! Such a great experience read more

See all

These clowns are selling turkey box calls for $100+ and won't allow you to try them out in store. I was told that in order to try one, I would have to, "buy it, test it, and return it if I didn't like it." I could understand a diaphragm call since it goes in your mouth, but a wooden box call. Come on now. The packaging comes from the manufacturer in a manner that allows you to open and close it easily to allow for testing. I hit a couple kee kee's on that box, and called in Cletus from the gun counter real quick. He told me I could "contaminate the call". If you're scared go to church buddy. My bad for going to a big box outdoor store. Their selection was marginal at best. I'll be going to Turner's or Sportsman's from now on. read more

I went into Bass pro shops a few months ago to buy ammo and was treated poorly. My female friend just went in today to do the same and she was treated even worse. Ladies and gentlemen don't go to Bass Pro shops they don't seem to care about customer service. read more

Compared to other Bass Pro and Cabela's locations I've been to, this one is about average. Cashiers need some re-training and Bass Pro needs to throw their awful Point of Sale into the ocean. Most stores allow customers to put in their phone number for the club, not here. It's a convoluted process to look things up. Good luck if you're big and tall, not much of a selection there, at least in the times I've gone. This store and Reno (Verdi) share some management, yet Verdi seems to be a better run location. read more

1 star for the man who didnt help me! This happened yesterday... It was extremely upsetting that I came in looking for a new pole and the person that I had asked to help me was not interested in helping me at all. He was stationed in the bait and tackle section. "It's by the salmon and the black and gold" is what he told me. Not helpful at all. But he was happy to help other people. I had to walk further away from the poles to find someone else to help. Thankfully I found Clyde with the mullet and he was more than happy to help me! Even went to the back to find me a pole. Clyde was the highlight of my experience here and he was knowledgeable on everything I needed. read more

I would give them 0 stars if I could. Came in to buy ammo before my camping trip and the older white gentleman at the firearms counter got into a argument with me about me buying ammo for my wife when I told him I wasn't. I made it clear we are making two different transactions. Attitude was horrible and I watched him help a white gentleman before me and had a totally different attitude and a super smooth transaction. Mine took way longer and way more questions which I get but the white gentlemen before me was out in minutes. I've been comming here since they opened and now I will never come back to buy ammunition or anything. I will be going to sportsman warehouse from now on. First time I've ever been racially profiled. read more

My personal dealings with this company is very horrible. I bought my first boat at the ass pro shop brand new back in May of 2020. And on the actual day of pickup...I'm excited about hitting the water but couldn't because the ass bro shop deliberately didn't charge my boat batteries. Yes dead batteries in my brand new boat for starters. So 5yrs later currently... parts in service for boats continued there shitty service and deliberately missed placed the parts to my trailer that I traveled 1.5 hours in traffic from Fairfield to find out that parts department said they will put my parts with customer service but didn't and couldn't find it for 30mins...you guys win with this type of blatant lack of service. I'll never spend money here and I will spread the word on how I was treated as a paying customer. read more

PayPal warning. If you shop online and use the PayPal option THEY Offer as an option, you will only get a STORE credit. This store is awful for countless reasons all apparent in the reviews. So ordering from them was my only alternative for last minute trip. I am perplexed as to how it is okay to have awful customer service for years and no one seems to care. The staff appear to be very unhappy. read more

I look so forward to making the trek from Penn Valley to come and shop here on occasion - so much so I left a very positive review here in the past... I live an hour away... Not on this trip... This yelp goes to the Returns Dept. I think in the four years I have shopped at this store in Rocklin I have returned 2 items total. Both under $40 each time. This second time was NOT CASH, and I did have the receipt. I admit this return was a few days past the window, but again, NOT cash and I had a receipt. I would accept a store credit. The young gentleman at returns looked over the Accurite Digital outdoor thermometer with a fine tooth comb, which was fine as I tested the thermometer for a day and found it off by 4 degrees but mint condition with its box... hence my return. I said I was fine with a store credit before he asked. He didn't ask, and called the manager over (Beth?). While the two whispered just a few feet from me, he comes back and says they refuse to return the item at all... I asked for the manager, and I explained the situation all over again. I was made to feel like I was a thief trying to return stolen goods!!! Again I reminded her: Not cash, I have a receipt, and will take a store credit. FINALLY, I got a store credit. (Trans #105158 12:53 p.m). If customer service is going to be this bad, I have to take my business elsewhere. They leave me no choice. Does Bass Pro want to lose a customer over a $40 return? I spend hundreds each year, and endure their own people pushing credit cards and hard sells to purchase "trips". Which I got twice just on this visit! I told the girl pushing the credit card the horrible experience I just had with returns dept. She said "We have troubles with some of the Dept's, but not us in the CC promotions & Memberships".... I think Bass Pro needs to dig deep and try to get back to its former glory. You can have the biggest aquarium and outdoor water feature, but it doesn't amount to anything without good Customer Service. read more

This location has the worst customer service employees; rude and unhelpful. Came to exchange a birthday gift with Bass Pro tags intact and they won't accept item for exchange. read more

I ordered a CZ 12 ga. side-by-side coach online and had it delivered to Bass Pro Shop - Rocklin. That part was easy. Every step after that was like pulling molars with a pair of tweezers. I ordered the shotgun on Aug. 12 and got an email notification Aug. 26 that it was ready for pickup. Since this was past the 10-day waiting period, I went to Bass Pro Shop to pick up my $1265.26 birthday present to myself. After waiting half an hour for someone to acknowledge me - no greeting, no "be right with you", I just sat there for half an hour - I was finally seen, only to be told that a) I needed to wait ANOTHER ten days due to California law and b) since my CCW permit would be expired by then, I needed to buy their gun safety certificate. That didn't sound right to me, but I agreed. After ten days, I tried to call to see if I could come pick it up. After 25 minutes on the phone and trying five different departments, I finally got someone to answer the phone. I told them nobody was picking up at Firearms and I just wanted to know if I could pick up my shotgun yet. The employee on the other end took my name and number and said they would personally run it over and ask them to call me back. Naturally, I never heard back from them. Today (the Saturday after), I went down, positive that it had been more than ten days. After waiting another 20 minutes to be acknowledged, I was finally treated to the sight of my boxed-up shotgun ready to go...except that they "forgot" to let me know that I needed a separate background check specifically for this purchase, for some reason, and it would be ANOTHER 10+ days before I could pick up the gun I had already paid nearly thirteen hundred bucks for. At this point, I just asked for a refund. The one bright spot of this whole fiasco is that the return was relatively painless (so far - I'm waiting to make sure the money actually hits my account). But it's sad when the smoothest part of the whole transaction is them pissing away a $1265.26 sale because of horrible customer service. Almost as if they're so practiced at refunding money due to incompetence that they've accepted it as a business model. Bass Pro Shops not only lost a $1265.26 sale, they also lost a customer, and for such a ridiculous reason. The sales staff clearly don't value their customers, and don't give a damn if someone walks out never to return. I'll find someone who actually does care to give my business to. read more

I have been to Bass Pro shops many times this particular store quite a few times, my grandson calls it "the fish house". So I typically come here within enthusiasm today I came here to look at guns and the gentleman behind the counter was shockingly bored with his job. Showed limited knowledge, which is shocking to me for this store, they because everybody seems to know what they're doing here. He was rude. Acted put out that he had to open a case to show us a gun, and even with that had nothing to offer us with regard to help on details, Made us feel unwelcome. Very disappointing. We did meet a man who was in training, very pleasant, super bright attitude, wanting to help, but not able to yet. Come on Bass Pro Shop, do better. read more

FFS do something about your firearms department. For starters, there are 3 different processes to wait in line. Scan a QR code and register to look at something, ring a bell if you are picking up, and get in line for ammo. I have now done all 3 with bad experiences. 1st trip scanned the QR code and was 1.5 hours to get help. Meanwhile, people are just walking up to the counter to get help. QR code seems like good tech and all 3 processes should be done that way but your employees can't use a computer so they just ignore the qr code line and randomly choose someone to help. Idk maybe just do numbers like everyone else. I ended up buying online and having shipped to the store because the price was too good to pass. Coming in the store to do my background check was even worse. I got to the store at 7:30 pm and didn't get helped til after 9 (only because they were closing did someone finally want to help. Finally finished up qt 9:30. Its clear your employees are taking a break every time they disappear to the back to grab a gun or have the manager sign off on paperwork with how long it takes. A bunch of grumpy old dudes that can't work a computer are running background checks? It would speed the process up if they talked less politics and stopped complaining about their employer to customers. There were a couple people working who were nice and helpful but they are the minority. One of the guys who was helping me couldn't figure out why his computer wasn't working. Spoiler, the power was off and he couldn't grasp that the moniter is not the computer. Since using a computer is a big part of the job, you might want to train employees who struggle with tech. Or just put them in fishing. read more