I don't understand why this location is rated so low. It' just like any other Bass Pro Shops. I came, saw, bought, and left with no drama.

Amazing displays and decorating but you pay top dollar for that entertainment value. Fun to visit but nearly every item can be purchased elsewhere at substantial savings. read more

Love it. Even though in not a hunter there are plenty of things to look at and buy. I bought a Plano box to carry Solar Power equipment. Couldn't find a box anywhere else. People were nice and it feels like your walking into a huge cabin. read more

I didn't buy anything just went in to check this place out as I pass by it often. Tons of interesting toys for everyone. Outdoor is your thing ? Go here . This might be the largest outdoor activities I ever went to. read more

This review is directed at the shipping department. I would DEFINITELY NOT order a fishing pole, or probably anything else, from Bass Pro. I just received a fishing pole today and found one of the end caps was missing and what was left of my pole was taped inside the tube. I can't see any reason the cap fell out since there wasn't a mark of the tube. Customer service was somewhat rude and all they would do was reship the pole, but unless they staple the end tubes, like EVERY other place I've ordered poles from, I doubt it would make it intact!! Bass Pro lost me as a customer and I would advise anyone who is ordering fishing poles SHOULDN'T order from Bass Pro!!! read more

Thank god its finally here. Thousands of people showed up. Have to say with only like 8 registers and a line that went from the front back to the hunting department the line moved very fast. Even scored some reloading powder and some 22. read more

This place gets 5 starts because of Chuck. Very knowledgeable. He set me up with my beginner's fishing gear and gave me a few tips and tricks. I'll be coming back in for sure read more

Love this store! Could spend hours here just browsing. If you are an outdoor enthusiast, this is a must visit.

Nice to have a store closer to home. Love everything they offer but some things are priced a bit high. Still worth the trip though.

I just bought my first gun from bass pro. SInce this was my first time buying a gun, I thought the process was thourough and easy. I already had my FSC so that wasn't a problem. I researched the gun I wanted (Stoeger M3000) and went to Bass Pro and tried a few others just to make sure. The worker was great.....explaining the pro's and cons.....very helpful. Also, you have to wait 11 days for before you can pick up your gun even though in California it is 10. That is Bass Pro's rule because they don't count the day you buy the gun as 1 day....something to do with the time they open and close. Personally, that doesn't bother me......what is one extra day....I know the excitement is hard, but I actually waited 12 days because I was out of town. The price of the ammo is a little bit more than Wal-Mart (next door) so, I won't be buying it at BP. and the local trap range sells it for about $2.00 cheaper as well. I have read reviewed below this one that people were complaining because the store isn't as big as other Bass Pro's.....who cares. read more

What can you say about Bass Pros. Thus far they live up to the expectations I had from when all I could get was the catalog. The inside huge and layer out in sections so it's pretty easy to navigate. The theme or decorations are awesome! I like the waterfall/nature area straight back that tells you about some of the local fish in the area! My only gripe is the firearms department is a little lacking in more popular handguns, mainly semi-auto pistols... and maybe some revolvers, even though they have more revolvers than the semi-auto pistols. But that's just one small thing for me.... It won't stop me from shopping for other items there. read more

I will start out by saying I have experienced poor customer service on a couple occasions in the past at this Bass Pro. However, yesterday, I made the trip to to purchase a new Shimano Tranx fishing reel. I was fortunate enough to be assisted by Clyde. He was extremely helpful, knowledgable and made the the interaction enjoyable. Could not have been a better experience. read more

I have updated my review to a 5 star. Today and the last few visits I have had great customer service. I don't know if this place is under new management but they have really turned this store around. From the minute you walk in you get greeted. Throughout the store they have plenty enough staff to answer your questions and give great recommendations. Impressive for a big retail giant like Bass Pro Shops. read more

Just went to bass pro in Rocklin to purchase a gun safe. Stood there for 15-20 minutes. Not one employee even said hello. Several were having personal conversations but I guess I wasn't worth their time. In parking lot headed to Dicks to purchase. read more

This review is specifically on the gun dept. I probably won't buy another gun here, nor will I be purchasing a safe from them. Gun experience. Total time to purchase was 3 hours. That's way to long. They have a process breakdown and need to figure out how to expedite this process. I must've asked 3 times to pay for the gun. There was 3 stalls to complete dros, but only 1 to 2 used at any given time. I saw people wait over an hour to pick up there guns. I was scratching my head wondering what took so long. I later found out the day I purchased was the first day for pick up from Black Friday sales. I would think they would know to adjust staffing. They know how many were sold, I would expect at least 80 percent to pick up. Another issue is the 11 day waiting period. Why impose an extra day? I've shopped for safes twice. The first time, the feeling I got was the guy was interested if i was gonna buy. I wanted to make a more educated decision. The Vanna White method. I decided to give them another shot, so I asked to be educated on them. The second sales guy was really helpful in showing me what to look for, fire ratings, pins, etc... He then went to get a combo to open the safe, and somebody else came over. Not sure what happened, but this by opened a couple safes, and then kinda left. I was scratching my head thinking that was strange. I found a local small company to help me out. There are some knowledgeable people here, but in the end, its just another big box store. I'd be willing to pay more for service, but given the great gun stores we have in the area, I probably won't have to. read more

It's at a great convenient location off I-80, perfect for stopping buy on the way up the hill. Realisticly though, It's got the same selection as Sportsman's warehouse. read more

Love the store, but they have no clue on how to sale you a gun. They need to get some experienced people in there and pay them more them $10 a hour. read more

It's a nice place, lots of cool stuff and it seems like they always have the ammo I need, most of the times a bit expensive for ammo but when you live in a terrible place like California you feel lucky to find the stuff at all so that's that, selection is good and it's conveniently located. read more

Ive been to this location twice. This time I was loading up on bass stuff. I talked to Dustin in fishing, He went above and beyond to help us, walking us to everything we needed and then some. I recommend seeing these folks especially dustin who was complete in his knowledge and recommendations. read more

Had the unfortunate experience of doing a gun transfer at Bass Pro. I won a shotgun and when I tried to start the 10 day waiting period, BP rightfully wanted proof of residency, and proof of the firearm safety class (FSC). Since my CA DL shows my old address and DMV refused to update it, BP wanted another Gov Issued Proof of Residency, so I provided my car registration. Unfortunately, my CA DL shows First, Middle and Last name and my car registration only shows my middle initial, so this did not comply under their rules. Same for my CCW, it only shows my middle initial BUT, my hunting lic. has my middle name, so that WILL work for poof of residency, but BP requires that each document can only be used for ONE compliance and therefore the hunting lic. cannot be used to prove the FSC. The first night I was so mad I walked out and called an FFL dealer I know, who personally walked into BP, but they refused to transfer the gun to him for literally the same reasons that they told me, and he is an FFL! Upon my return they told me I can either go to DMV to have my registration corrected (Ya Right!) or pay the $25 to take the FSC test, (USING THE SAME ID THEY JUST DENIED) and they would then complete the transfer. Once the 2 hour (TWO HOURS) transfer was completed, I was informed that I could pick up my gun in 11 days, versus the 10 under CA law. The stupidity is beyond comparison. Not that I was inclined to before, but now I will NEVER buy a gun from BP and likely will not even shop there. read more

Another train wreck of a visit to the gun counter at bass pro shops. Trying to spend 2500 on a Sako topped with HD5 and there's 30 people waiting to get helped and two people behind the counter..The two people behind the counter more interested in talking to each other then helpng people. This is officially my last time coming to Bass Pro shops anywhere read more

I love Bass Pro for their awesome selection of high quality products, especially in the footwear department. I would love to buy a pair of hiking boots here, but they are severely understaffed, or poorly trained. Today Salesman #1 went to the back room to get a pair to try on...and never returned because he helped a couple other customers on the way to the back room, and obviously forgot about me. Salesman #2 did the same thing! After 20 minutes I started to leave when salesman #3 offered to help. All I could do is shake my head and leave, because I couldn't trust their process. Granted, it was very crowded throughout the store...I get it. Still, you have to help one customer at a time, or manage your customer service better so you don't leave people hanging. I was able to get a fairly comparable pair of hikers at Sportsman's Warehouse because at least most of their shoe department is self serve, but they didn't have what I really wanted at Bass Pro, and that was disappointing. read more

I was in looking at stuff to kill time with my husband. We found some small things to purchase and got into a line. There was a kid in front of us who was making a purchase and was short by a couple dollars for his purchase, the cashier pulled out his wallet and pitched in to cover the remainder amount!!! The cashier was named Kevin and was super nice to us in our turn as well. This story makes me smile! read more

Stopped in from Reno Looked at 200 pairs men pants flannel or fleece lined including Carharts. I found one 40-34 . Seems they do not realize some men have long legs. Took it to the counter nice lady rang it up and it would not show the 25% off so she had a Customer Desk millionium helper go back and look at the table where I got the pants. He came back told us they weren't on sale? I said wait a minute I walked back looked at the table and the sign in the was gone. I asked a customer standing there wasn't they a sign here, he said a guy just took it off. I couldn't find the guy walked back to the lady at the register, I told her the sign was gone, She gave me the "stink eye look" said sorry, you know I cant tell the customer support guys anything, she said I can give you a military discount I said thanks I don't want the pants and just bought a Monster drink. I thought about walking over to customer support who had a 5 milinium kids standing there shooting the bull, and telling them they were full of crap....but I told her I don't need the drama or the pants. Customer support does not have in clue about what is on sale or the definition of customer support. read more

I came in ready to buy my first lever gun but wasn't sure if I wanted a Henry or Marlin. Per company policy the lever actions are locked closed with a bulky anti theft device that prevented me from putting my hand in the lever. They also require that you take a number like the DMV... so I'm buying one down the road at Sportmen's Warehouse read more

This place is like an adult toys r us, very nice, this place has everything. We frequently drop by to pick up items before we go camping.

to have to write this as I've never had a problem until the last couple of months. I received a $500 gift card for performing work for a customer and they asked where I would like it for and I mentioned Bass Pro as I'm an outdoor person and also maintain a a collection of firearms. I understand that ammunition is very hard to come by for certain calibers so I've been just monitoring for when some come into stock, for reference, I live four miles from one of their locations. I checked the website online one day and it stated that the ammunition I was looking for was in the store so I took a ride over right away. I went to the gun counter as I couldn't find what I needed on the shelf. I was told they had none and wouldn't be getting any for "a while". I said on the website they said it was in stock and was told that website is always wrong. Great! So even your own employees denigrate your public facing website. I asked when any shipments would come in and he said who knows? Awesome answer. I decided to upgrade my single press reloading kit which I inherited to a progressive one the Hornady progressive press. I went online, used the gift certificate, ordered no problem and got a date of October 9th delivery. I wake up today and receive an email that the order was cancelled due to it being out of stock?!? As well as the "no estimate to when it will be in stock as well as the standard boiler plate so sorry. In the last two months, I've looked online and saw ammo in stock at the location, called and they said there are none. I'm now batting 0-4. I reached out to ask if the gift certificate could be returned and credited back to the purchaser, nope, even though the purpose of the card was to purchase the ammo press. I basically used it up online and purchased $500 dollars of overpriced items that I needed but could have gotten elsewhere cheaper. The reason I use Bass Pro or Cabela's is because if I truly need something they have it and don't have to worry about not finding things because they are not the cheapest in town. I have literally gone to five different sites where I can purchase the press and in one case $50 cheaper. My final thought is beware of the website as it is useless and that is direct testimony from their own employees not just me and don't ever try to get flexibility with them, they won't budge. Unfortunately, after the last two months of continual disappointment, I will no longer do business with them. read more

Good Bass Pro Shop. Only a single floor but carried a lot of product. Very helpful team members. The deals aren't as good as I would have hoped for but they carry products not available in the area. read more

It's nice to know Bass Pro is still practicing their racial profiling. I was in their on Christmas Eve (2015) and couldn't help noticing an Asian employee following me in different sections of the store. Aside from what was expected in regards to that, the store IS bigger than any local Wal-Mart sporting section. As mentioned the prices are jacked up a bit. (Maybe they're trying to pay for the store ASAP.) There was a persistent funky smell (dookie?) throughout the store that was sickening me. With the distance to this store from Elk Grove, I might as well go to the one in Manteca where it's bigger. And I would have more than one employee following me around while everyone else is shoplifting. read more

I would've given this place 5 stars had it not been for their very crappy over-the-phone service. I called literally 8 times. They never answered, and when they finally did, they transferred me to another department. From there, the phone rang for TEN MINUTES STRAIGHT (no joke) until my service provider told me that "the party you are trying to reach is no longer available. Goodbye!" And the call was ended. Incredibly frustrating. Keep in mind this is at 2 o'clock on a Wednesday. Not a busy store time at all. Whoever manages the phone system is clearly not doing their job. A waste of time and your phones battery. read more

This place is pretty awesome very large store has everything you can think of for an outdoor / sporting goods store the only downside is that the prices seem to be a few dollars more than anywhere else the selection of large mens clothes is amazing will come back again and possibly pick up some clothing or possibly a firearm read more

It's sure nice to shop at a great store so close to home. Christmas shopping was so easy this year!

A buddy of mine and I went in at 2:10 PM on January 15, 2016 to complete a private party firearms transaction. The Rocklin, California store was clean, neat and the greeter was very helpful. We were escorted back to the gun counter by an employee who took possession of the pistol (for safety reasons) at the front door. She told us to pick a number and she locked the gun in the vault. We were helped within 3-4 minutes. We asked if the process would be completed in time to get to an appointment at 3:15, he said that should be ok. An hour and 20 minutes later we were "dismissed". Late for our appointmet The employee had to get someone to let him in the vault, several times had to call someone to enter a department code to let him continue in the computer system. He took us to a table where the DOJ computers were. Several times he took us to a register, leaving the pistol, in it's case on the table. During one of those trips, he left our sight, and left the pistol on the table. I asked anther employee what happens if somebody walks out with a firearm. His response was "We never leave them out on the counter". When I pointed to the pistol on the table, 20 feet away, unattended, All I got was an embarrassed look. If they are so worried about safety, why leave the gun unattended on an unsecured table? Paperwork was another nightmare. Two different laptop computers that took forever. All the employee could say was "You are in Bass Pro Shop's world now". The topper was the safety lock. The employee advised us that the factory lock was not approved by Bass Pro Shop and they would have to sell us their lock. When asked why the factory lock was OK at the original seller, and by every gun shop in California, he just laughed and said, wait for it, "You are in Bass Pro Shop's world now". Needless to say, I'm not a fan of their service at the gun counter and wont be back. read more

Nice place to shop for sports gear. Lots of other neat things to purchase. Not as big as I expected but adequate. Customer service not too good. read more

This place is awesome! Lots to look at and friendly staff. Santa at Christmas was fantastic for the kiddos!! We will definitely return next holiday season for their Christmas display and Santa. read more

Not the typical BPS demographic, but have just gotten into kayaking so thought I'd shop for paddles this weekend. There are numerous employees walking around but you have to pretty much jump in front of them to get their attention. Once you do, they are very accommodating and friendly, but don't go out of their way to ask if you need assistance. I found a pair of river shoes I wanted to try on so I got the attention of a saleswoman in shoes. She then asked a salesman to get the shoe I wanted and then both disappeared. I had to walk around to find them to ask for a smaller size of the shoe. Not impressed. While they have pretty much anything you would want for the outdoors, the selection is very limited and very few accessories for kayaks. I think I'll stick with the internet for any further purchases. read more

kick ass place. great just to go visit, but awesome place to shop too. Holidays are amazing there. we go here a lot just to have fun ;D

I recently went into this store to find some comfortable yet still outdoorsy shoes for myself for an upcoming camping trip of mine, as I was talking to this young male worker (I think his name might have been David? Something with a D ) about some shoes, an older looking lady worker (her name might have started with a C? It was a boys name I remember that) asked the boy if he had talked to me about a credit card, now I'm just here for my shoes and frankly I hate when people try to push things on me, this young man seemed like he understood my point of view as well because he was very kind but the lady kept pushing and frankly I was uncomfortable! One of my friends went here as well and had a similar experience, they should not be forcing they're workers to push credit cards, it's not their job! read more

Horrible customer at the reel station. Employee said that "they didn't have enough time to spool my reel properly". So then I was handed back the $200 dollar reel I purchased that day with a mediocre job done, despite, sounding so confident. I asked if reel could be backed with mono, in the case that I wouldn't be able to spool out, but was handed back a lot of the line back that I supplied. I was not consulted with what-so-ever to see if I was comfortable with how much line was on the reel. Instead, the employee who spooled my reel stayed quiet and acted as if I didn't notice how much leftover line there was. read more

Thank you to Mike . Had 2 visits in 2 weekends .... 2nd weekend brought our sons' bow after Mike spent time with my husband and sons in our attempt to get the correct bows. On the second visit, he spent an HOUR to cut the arrows just right, so target practice would be more successful for my son. We appreciate the time and geniune care. We'll be back.... LOVE this store. read more