I came here looking for pure Castile soap, and not only found it, but fell in love with their Shea butter. My hands have been extremely dry lately and after just trying the sample I knew I had to get some as well. It had a light nutty smell, and when rubbing it on my hands it basically melted like butter smoothing over all my rough patches and providing a calm relief of moisture. I also love the idea of being able to refill my containers once I have ran out, and being able to order ahead of time and having it ready when I come. Super cute shop, and I look forward to coming back again. read more

The Nada Shop - Cosmetics & Beauty Supply Near Me - Encinitas, California

Really cute zero waste store. Everything smelled so yummy & lot of products I was able to try which was nice. Selection of various companies that offer zero waste items which is really cool. You don't have one company so you really can expirence w different products. The girl working there was super nice & chatted w me about different products. read more

Finally a store similar to ones I have found in Germany! No packaging, no waste, and terrific products read more

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Great idea and I'm all about reducing plastics. The store was very nice, clean and organized. The person working kept saying I could get everything on their website. I asked how I find prices for the many refills that were there. Again she told me to go to the website. I was there in person, hoping to carry out a refill or two, not into having something shipped. Other grab and go items were priced, and I grabbed a few things. Very nice products. I'm imagining any refills will be pricey. read more

Decent quality products however, the service is terrible. The owner makes me very uncomfortable. The other workers are very nice. It's a shame but I will not be returning. There are many other great zero waste stores in San Diego, Unfortunately this one does not make the list. read more

Love. This. Shop. Super happy that there's a zero waste store in the area now that offers sustainable products and bulk refills! The shop is located in a shopping center with plenty of parking. Not to mention, it's next to Jojo's Creamery, so you can refill your products and get a sweet treat afterwards! The Nada Shop offers many of the popular zero waste brands as well as some new ones that I had never heard of before. I purchased a Simply Straw mason jar lid, Brush with Bamboo toothbrush, and Unpaste toothtabs. Next time, I'll have to try out the refill section. You can bring in your own container and also check out the refill menu on their website beforehand! Nada to complain about. Thanks for helping the community live more sustainably :) read more

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SO glad this place opened. San Diegans now have a great place to go to reduce waste and practice sustainable zero-waste living. If you're looking to reduce plastic consumption and find refillable options, this is your spot. We picked up some great things on our first visit: - lotion - floss - laundry detergent - dish detergent - dry shampoo - face mask Lots of parking, nice clean shop, vegan friendly, knowledgeable staff. This place is important, people! Please support it. read more

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Love how easy it is to get all my skincare (the masks and the fact that I can fine tune my face oil tincture with different oils I know work for me!!) and soap/shampoo/conditioner refills all in one trip! I especially love there's a grocery option now as well! I'm not sure what all the previous reviews are about.. I've been in multiple times over the last few years and have had nothing but great customer service and help with any questions I had. My favorite products by far are the jojoba oil and conditioner and face masks! Their hand soap is perfect for my office as well - everyone loves the smell! read more

I love love this place. All their products are clean and the best part is that you are making a change in the world by leaving less carbon footprints. My husband suffers from eczema and we have found that the shampoo and body wash here do not irritate his skin. It's the only thing that works for him. We also like getting the liquid detergent for clothes. This store offers the option to add scents from essential oils to their products which is an added bonus. I also am a huge fan of their toothpaste tablets. I found that the tablets leave my mouth feeling a lot cleaner than any other product I have used. The only cons I have, is the dish soap and price. For some reason the dish soap doesn't lather much and I end up using way more dish soap than I need when washing dishes. As for the price, sometimes they offer discounts if you get larger amounts of a product (ex:body soap), however, your purchase can feel like you are spending more than just buying a whole new product with the plastic container at store. But that's not the point here. The point is to consume less and I feel better regardless of how much I'm paying. Hopefully stores like this will become more in demand and they can decrease some of the prices. The benefits of using these products are worth the price. read more

I love the idea of this store. As an eco warrior I was really excited about it. I went in with the intention to buy shampoo and conditioner, was stoked to see they're starting a membership option and was going to sign up without even having tried the products. There was one guy working that barely acknowledged me when I walked in. The place is pretty industrial, with large bins full of all the refill stuff. I told the employee that I had never been there before but he didn't really give me an instructions on what to do. I asked if I'm supposed to fill the bottles myself or if someone does it for me and he just said "either way, whatever you want" but didn't offer to help me out. I wandered around and another couple came in. They had been in before and were attempting to buy containers of multiple products. The employee was not being very helpful to them either and they had to constantly ask questions and ask him to fill the bottles. I stood there for a while waiting after picking up a couple empty bottles that I wanted to fill with shampoo and conditioner. It's not the couples fault it was taking a while and I didn't mind waiting. But then the employee finally acknowledged me again to say that they've been out of the shampoo for months and they recently had just run out of the conditions. Apparently both come from the same person that makes them, so it sounds like that's a bad partnership. Again, the idea of this store sounds super awesome. I'm fine with the prices and everything. They just need to get it together with their inventory and their customer service. I'll give them another try, but I'm going to wait a few months I guess. read more

I love some of the products they sell, but I will no longer support this business. Their staff has to be some of the rudest I've ever encountered. On two separate occasions, including one today, when I tried to ask about some of the products & what they recommend I was met with uninterested women who couldn't even look up from their computer to engage. I was happy to vote with my dollar there until now. Such a bummer this is our option for an eco-friendly shop but not friendly service. read more

PROS: good intent. Good location CONS: agree with many reviews that customer service / friendliness over past 18 months was very poor. Gf reported same issues. But seems to be getting better as of past couple months. Also, very expensive. 32 oz of body soap for $32 last weekend. "On sale" from $42. That's 4x anywhere else. Lastly, often out of stock on certain items. -- i won't be going back after giving it a few chances. I do hope this places figures it all out though. Much work to do but it can get there. 2 stars -- read more

5 stars even just for the whole concept of a waste-free shop. We brought our own smaller glass jars to sample their shampoo, laundry detergent and lotion before coming back for a bigger haul laur. Good choices as far as with/ without fragrance, and general variety of home supplies, some even sourced locally! My family is happy with the detergent I bought so far, will try the shampoo and lotion soon! read more

The Nada Shop - Bring your own bottles.. soooo smart! - Cosmetics & Beauty Supply Near Me - Encinitas, California

I'm so excited to see this shop in our community. It really fits a unique niche. I love the idea of a shop that promotes minimal waste in all aspects, like packaging. Customer service was fantastic. This is a good place to find gifts for your environmentally conscious friends. Definitely look forward to returning with my favorite jug to load up on bath products. read more

I strongly recommend you don't place an on line order from this shop. I did so on September 1st and still no product. I have emailed several times plus reached out through Instagram and they look at my messages and never reply. It's a terribly run business. I have enjoyed their products in the past and felt good about supporting a small business but not now! They ignore me and ship me nothing- very unhappy . read more

**Update: found out that Samantha is the owner of this shop. This makes my experience that much worse to realize that the individual that was so unpleasant, cold & rude was the owner. I can now say confidently that I won't be returning to this shop. I much prefer to give my business & support to those shops that make you look forward to visiting again due to their warm nature.** Love the concept of this shop & supporting local businesses. I visited for the 1st time & had such an unfortunate experience w/the young woman behind the counter (Samantha). Upon entering the store, there wasn't a greeting (the fact that there was 1 other customer in the store made it more awkward). Interactions w/her were very unpleasant. Samantha comes off as being annoyed & as if you're burdening her when she provided assistance. It's unfortunate as they have an awesome concept but definitely are way off w/who they chose to represent their store. What makes matters worse is that prices are a bit high so to have unpleasant staff makes me more so inclined to not want to return. read more

The concept of the store is great. I received poor customer service in the store. I was overcharged and was then relieved when the owner said they would credit me. That was 14 days ago, still no refund. Make sure you understand the costs up front and that the employee that you work with knows what they are doing. read more

When walking through the Lumberyard you can smell the good smells emanating from the store. We bought the Micellar water and it does remove all makeup, even waterproof without burning my eyes. We like the Rose toner spray also. My daughter was happy to see an eco friendly store. She wants to do what is best for the environment. read more

Great idea for a sustainable store, but horrible customer service! I ventured in to this shop on a lazy Saturday afternoon on Labor Day weekend. Not a soul in the store, they should have celebrated the opportunity for a customer. I was so happy to find a store like this, with reusable and refillable bottles and products. I'm just their demographic. I already strive to be environmentally conscious. I drive a full electric car and buy household products from companies with the same values. This store had a table in the back next to a sink, with many of their products available to sample. I tried some soap and discovered there were no towels or paper towels to dry my hands. I asked the girl (busy chatting with her off duty co-worker) if she had a towel, and she said that she only had a towel allotment for the week, and couldn't spare any for me to use. I explained my hands were wet, but the other girl chimed in and just said, sorry! We'd normally have one, but not now. Hmmmm, okay. Maybe remove the samples so people don't end up in my situation where I dried my hands on my husband's shirt! Maybe actually hand over one of the towels intended for tomorrow to someone standing there with wet hands, asking for one. Instead, you lost a would-be loyal to the cause customer - all because you just didn't give a hoot about customer service. Gimme a break, ladies. Do better. read more

Awesome shop with non toxic everything! A great alternative for any type of cleaning or personal care product.

Love the concept, hate the customer service. My husband and I stopped by to purchase shampoo, conditioner, hand soap, dish soap, body wash, and a face cleanser. As a first-time customer, the process felt a bit daunting and confusing. We wandered around the store trying to figure things out for ourselves since nobody was willing to help us out. The girl working greeted and asked everyone if they needed help, except for us. She even had the audacity to come up to us and say "excuse me" while she cleaned AROUND US. I wanted to leave right then and there, but my husband reminded me that we were out of all of these essentials at home. We ended up purchasing all of our items, but I refuse to go back and will be spreading the word to everyone I know. read more

Was really excited to try this store today, but when we got to the door we realized none of the people working there nor any customers were wearing masks. I'll pass. read more

Such a great idea and the quality of the products I've purchased are really great (I love the cleaner with lavender, a really nice experience to use). I've had the same issue however three times. Twice I purchased prefilled cleaner. The first one opened up in the car and I lost half of the product. No worries, I want to support small business so I overlooked it. The second one I purchased I lost the whole thing in the car. Again, this was on me, I should have known these bottles were hard to stay closed. My main issue was when I returned to refill one of the bottles. I told the woman working that it seems like the bottles become unscrewed and to maybe let people know when they are buying them to be careful. She told me people open them up all the time and essentially said it was my issue. Fine, again no worries. This time however she refilled the bottle for me. Learning from my mistakes, I put the bottle in the drink holder in my car. By the time I was home the whole cap was unscrewed again. In sum, a really great idea, but I think building some kindness and community would really help a lot! read more

This was my second time visiting the store. I really like the concept of finding easy ways to be sustainable and economical. Some items I wanted were out so the person working there recommended checking the website for the menu changes or calling to see if they have it in stock. I brought my own bottles to refill and thought that it would be less expensive than buying at the store but kinda felt discouraged when the laundry soap was $20 for a bottle! Hopefully there will be more options soon! read more

The Nada Shop - Cosmetics & Beauty Supply Near Me - Encinitas, California

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I really appreciate the intention of this business. I received excellent 'customer service' while I was there. I encourage everyone to do what you can to live in a sustainable way. read more

The Nada Shop has a great selection of refillable products for household and personal use. i love the laundry soap, dish soap, body scrubs and lotions. i just bring an empty container and refill. it's awesome and a little less trash is great read more

I love the Nada shop! I've purchased the body scrub which is wonderful and you can pick the essential oil you add to it. Great perk!! The room spray, body brush, and lip balm are also fantastic! read more

I am addicted to the jojoba oil and I just loaded up on liquid hand soap. Even with all the extra hand washing I am doing my hands are so soft (I recommend geranium scent)! I also really like the solid dish washing bar. The shop is so clean and Emily was so helpful. I will be back for refills. Love the positive vibe and that I can support a local business owner! read more

I feel really good about supporting this business! Instead of buying new hand soap, body wash, laundry detergent, and dish soap, we took our old bottles here and refilled them. We try to do as much recycling and composting in our home as possible , but I love the idea of reducing single use plastic consumption as well. A lot of people don't know that some plastic items end up in oceans even if you place them in the recycle bins. Great selection of clean, fragrance free products for my sensitive skin, too! We will be back!!! read more

I love this little shop!! Their customer service is amazing...they always fill my containers for me as I tend to make a big mess! The owner and employees are always super friendly and take time to listen to my needs. Highly recommend! read more

Great soaps and products! Smell amazing and would definitely recommend! Great for gifts and a good mission to reduce waste.

Loved it. Girlfriend and I walked in unsure how the whole system worked and Samantha I believe, literally walked us through the whole process. Could not be happier about the whole experience. I personally cannot wait to go back again. read more

I've given this place a few chances now because I love the concept and have been looking for this. Unfortunately I won't be going back because every single encounter I have with an employee was extremely poor. A women could not be bothered to look at me and offer service. Her answers short and unexplained. The time before I felt like I was a bother for even asking for help, now this is a place in where you do need help the first few times so customer service should be on point. Very expensive I paid nearly $20 for a 16oz body wash bringing in my own container. It be worth it if I felt like I was supporting a great business but always being met with rude unpleasant people is just not worth it to me. Hope this place decides to charm it up and offer some descent customer service so it can work. read more

Well, I really like the place and I love the idea, purpose, etc. The location is great! I just have never been to a business where the owner was sooo bothered to have a customer. We were cool, but everything we did, she was so annoyed. We asked how it worked and she said "Go to the website" while we were standing in the store. I thought she was joking, lol. Great concept, poor service. The owner would rather help a guy change a lightbulb in the store room, then help a client. (True story). As we were leaving, she let out a big sigh, I guess because we interrupted the bulb change to spend money in her store during business hours. Crazy! Good idea though! I will search for another re-fill shop because I like the idea, for sure, but I won't be back to this one. read more

Such a great vibe every time I visit this store. Customer service is always great as well.

If I could give zero stars I would. Local Scoop/The Nada Shop I was so excited to stop in the shop and check it out. As my father and I were walking thru the Lumberyard I noticed the shop. I had heard of shops like this with no packaging in other countries but I did not know we had one in town. I have lived in Carlsbad for over 30 years and have spent a lot of time in Encinitas. Unfortunately the customer service was so unwelcoming I had to leave before I could even enjoy the idea of the store. I was not greeted when I walked in. The store was empty, no one else was in there but the lady at the register area had such an attitude, I guess whatever she was looking at on her cell phone or tablet was more important than her 1 possible customer. I walked up to her to greet her and explained that I had been in there before, all she said to me was, "...we've been here four years. We now carry grocery items..." points to the grocery area and then went back to doing whatever was so important at her tablet/cell phone. As I'm looking around, with in probably 3 minutes at the most, a family walks in. OH! She greeted them. They explained they explained it was there first time in the store. She asked if she could help them find something and they said they were just browsing. She then comes out from behind the register desk area and starts to give them the pitch of the store. She says, "....so you've never been here before, we are..." and explains the concept of the store. That is when I left, because apparently I was worthy of the speal, my Carlsbad $ is not good enough for her Encinitas store. HI! Pretty Women movie experience.... "...big mistake....huge!" I will never go in there again, you have kissed my Carlsbad $ goodbye. read more

Just stopped in at 12:15pm on Tuesday, Jan 16th to get a refill of my hand and body wash bottle. The bottle is labeled for the Lavender product, but they never have it in stock, so I've been refilling it with the Lemongrass variety. However when I stopped in today, during regular business hours on a non-holiday, the Nada refill person wasn't there, and the person working the other half of the store informed me she isn't allowed to do the refills. Apparently it takes some sort of advanced certification to weigh a bottle, fill it up, weight it again, and perform a simple subtraction? Or for some reason employees who work the grocery half of the store aren't allowed to support the Nada half of the store? The lumberyard is not terribly convenient for me to get to for this, and I'm trying to be a good environmental steward by going out of my way to get here, but always being out of Lavender and not having people available during normal business hours to do a simple refill in the store is inexcusable! I have a question for Nada management: are you trying to drive away your customers? Because if you are, it's working! read more

I'm giving it three stars but my overall experience is two stars. I like to support local business this one appears to be owned/managed by a young woman. The quality of the products are great. Yes, they are expensive even if you bring in your own containers. I love the concept of a refillary in Encinitas. Fits right in with this beach town. I've been to Nada six times now and have spent quite a bit of money each time. The woman that runs it does not have a pleasant disposition. She barely greets you when you go in. When she does speak to you it's without emoting or friendliness. I didn't post a review the first two times I went in thinking perhaps she would warm up. Those first two times she did seem to be a tad overwhelmed - although - she doesn't show any emotion. I could tell she was working by herself and getting the place to run smoothly (receiving merchandise, computer glitches, etc. all to be expected when opening up a new business). After the first two times I went in a couple more times because I was waiting on a specific oil that she had not yet blended. So I went back those two days consecutively and was treated the same. The fifth time I went in I was pleasantly surprised to see she had hired someone. And I was greeted in a warm and friendly manner. Much as you would expect to be treated by a shopkeeper. I went last week and bought $50 worth of product. She was flat out rude and borderline angry? Just a strange disposition from someone who should be working on building relationships with return customers in the community. It's such a shame. It's a beautiful location set in a lovely beach town. Too bad the woman running it is sour and angry. I don't know if I'll return. There is a beauty serum she sells which is made by a local woman and it's amazing! If anyone reading this knows who the local woman is that makes the beauty serum, please direct message me. read more

My favorite zero waste shop! The staff is always soso friendly and helpful and always kindly answers any questions. The store is inspiring, has clear instructions, and has most products that I use daily. Really cute and will definitely be returning often! read more

This shop is amazing! They have reusable jars, spritzers and pumps available AND they let you bring your own jars, etc. I love the sink they have on the sales floor to test soaps and other products on your skin. Filling jars with the smart tags is a little bit of a learning curve (sequence/ order of operations/ flow), but the staff is super helpful. Plus it is reusable and sustainable. No paper or sticky labels, just good ole wood on a string. The oral hygiene supplies are very complete in this store. Converted me to mouthwash and toothpaste tabs. Laundry detergent in a number of scents and unscented, powder and liquid. (you can fill your own old laundry dispenser/ bin). Other odds and ends for making your own products: Beeswax, epsom salt, distilled vinegar, Jojoba oil, shea, coconut oil (the clear stuff no solids), mud mask base (just add water) AND MOOORE, I was so impressed. I personally love their dry shampoo. They also have leave-in conditioner AND the Bar shampoo, conditioner and soap bags too. The staff is also knowledgeable of other zero waste stores west coast wide. I'm a Seattle transplant that found this gem, couldn't be happier with the staffs' knowledge of the great San Diego/ L.A. area to keep up with my other plastic-less lifestyle. Excited for the Mighty Bin to open in North Park San Diego. For those of you concerned with being "catered too" at a serve yourself shop and considering NOT going back because the owner/ shop attendee isn't following you around, giving you a tour and holding your hand is so disheartening. There isn't a tip jar on her counter. She isn't advertising entertainment. Even though it can be a little awkward to shop in silence, or speak up when you have a question. It shouldn't mean you don't recommend the shop. We as a community need more shops like this and it is really disappointing some locals aren't treating her and her AMAZING establishment with more respect. read more