So my review is not based on their work on appliances because when I called them for service I…read morenever got a call back. I called on a Saturday morning around 9 AM and reached their after hours Emergency Line which states they take calls 24/7. Unfortunately they don't return the calls they receive. I called, as I stated, around 9 AM because my refrigerator shut down the night before (didn't realize). I left a message with the answering service. About three hours later I called back and was told that they had not called in for their messages, must be on a job, my message was still on file. Going on six hours since my first call, called back in, I was told they were given my message, should be hearing back soon... 9 hours later....called in one last time for closure, told they were given my message...that's all they knew (the answering service). So 9 hours later, no call back...nothing...big fail for this place. Really? You can't call me back to say you can't make it over? Can't call back to say you're too busy? Can't call in for your messages??? Big FAIL....Sorry Joe!

Called Joe's appliance at 10am and got a call back from Steve less than an hour later. I over…read morestuffed the dryer and could not get it to turn back on. Note, my Gf was away at the time and was not very happy with Me upon her return. Steve, the tech, assured me he could come over the same day. Within a few hours he was here and the job was done quickly. Shout out to Joe's appliance and especially Steve for a friendly, courteous, and a great job done. Highly recommend.

I texted Dan about a leak/ and ice buildup on the bottom of the refrigerator. He promptly can the…read morenext day when he said he would. He is very knowledgeable, professional, personable and very helpful. He knew exactly what was wrong and told me about what he had to do. He fixed it and cleaned up everything too. I would highly recommend this company. He is the best. Barb G

requested service for my ice maker/control display.. Dan was prompt, ordered a board and came to…read moreinstall it. That did not fix the problem so he told me he would order the "main" board. I did not hear back for a couple of weeks and when I inquired I was told the board would be in the following week. I never heard from him again after several attemps. Very disappointing experience.

He was very rude over the phone. He actually laughed at me when I asked to repeat the charges…read morebecause I wasn't grasping how he charged. Not professional at all. Don't waist your time!!!

I John B laundry…read morerepairs came here on time and fixed my dish washer.He did a timely repair. I appreciate everything about John Laudrey Repair.

RIP-OFF!! Please READ THE NEGATIVE REVIEWS of this business!…read moreI assume the positive ones are friends and family. Here is mine. Been quoted us $160.00 to "diagnose" our fridge ice maker. An older gentleman confirmed replacement: he offered to order one for us ($250.00) and install it. Also said that we should replace the door gasket (optional). He quoted us $280.00 for labor (I'm not sure if he factored in the gasket replacement, as the quote was very vague), for a total of $440.00 to replace the icemaker. We decided that we'd rather buy a new fridge. But first we looked up the icemaker online and found it on the manufacturer's website for $180.00. It took my husband 10 minutes to replace it. Total: $180.00

BEWARE!!!! $160 charge just to walk in your door. It is robbery especially when the appliance…read morelocation is less than 1 mile from his store. I will not use Peter's services again. He never mentioned the 160 fee until he requested payment before he left the residence. I did not feel good in any way dealing with Peter.

We recently had new toilets installed from Lowe's and we were fortunate to have the O'Neil Family…read moreInstallations do the job. They were friendly, professional and efficient. I would highly recommend them for any handyman or installation project. Thank you Chris and Aiden!

Chris is awesome. Efficient quick and tight priced. Called him to install a dishwasher and got it…read moredone quickly

Taylor and Paul were a pleasure to deal with. He diagnosed the problem quickly and rush ordered the…read morerequired part. All costs were discussed up front, no surprises. He went above and beyond doing some extra things, just as a courtesy. Not just professional, but very kind as well. I would recommend them without hesitation.

Quick with response! Reasonably priced! And had my fridge working quickly! Even had a loaner part…read moreto keep my fridge working until my part came in! Would definitely recommend and will use again with any appliance repair

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

I've needed a new dishwasher since November. We went to Dracut Appliance in Tewksbury on a…read morerecommendation from a friend who purchased 4 appliances from them and it was a perfect experience! I went with a price range in mind and Jeremy our salesperson was able to get us a great dishwasher in the ball park of our budget! The best part is that Dracut Appliance delivers, removes the old dishwasher, and sends their own plumber to install. All for a very reasonable price! I love a reasonable one shot stop without the hassle and stress of having to coordinate everything myself! The plumber and his apprentice were efficient and kind! I will absolutely return to Dracut Appliance and I highly recommend them if you need a new appliance!

Brian was great! He fit us into his schedule without a prior appointment the day of! He did an…read moreamazing job stacking our washer dryer in under two hours. Couldn't recommend him enough!

Came and fix oven with little fuss Showed up on time and…read morecleaned up after himself. Got information needed to fix other appliances for another visit.