I highly recommend Innovative Underground and their expertise at both diagnosing and resolving…read moreissues. I didn't really know why my storm drain was backing up and bubbling over from the recent heavy rains. So I called IU, and the owner was here in just a few minutes. Checked with his crew and brought them back within 30 minutes. After a rigorous, detailed effort, they diagnosed my problem within an hour. They could have started fixing the problem there, but they recognized a different issue in that my drain pipe had been cross-bored by my gas line. Although some less experienced companies would have just dived in and possibly severed the gas line (thus costing unnecessary damage, time, and money), they paused until we heard back from Nicor, who ultimately resolved the issue. Honest...reputable...professional...value-oriented. I'd hire them again...Thanks, IU!!

They showed up in front of my house (I'm not sure who hired them) but apparently it was "bring your…read moredog to work" day because they've got a little poodle on a leash that they're walking back and forth between the manhole covers and in my yard. I've spent the last 20 minutes trying to keep my two very large dogs from breaking through the window. It's 91 degrees outside. Leave your dog at home

Amazing customer service. Our service provider of choice for ANYTHING plumbing and heating related…read more Taryn is super responsive for scheduling. Brett and Cam have been to our 30yo home so many times for repairs that we don't even have to show them where to go. They have repaired the humidifier, the sump pump, and leaking bathroom tubs (twice when the wall repair guy messed up), and replaced an old water heater with a tankless water heater. Their assessments are above quick concise and easy to understand. Their scheduling is the best in the business and their customer service is what I strive for in my own business. We will keep them on speed dial (is there even such a thing anymore ) for any future plumbing needs.

I've had many great experiences with this company. Brett is very knowledgeable, thorough, honest,…read moreand kind! He's done big and small jobs for us and I feel the quality is top notch. Prices are fair, maybe a little more than the competition for some things, but I feel the quality of work is absolutely worth it anyways. Most times the work is scheduled very fast, and during an emergency, he came out within the hour. Their service plan is also extremely reasonable and absolutely worth it. I appreciate that Taryn schedules and responds via email with me all the time since it's way more convenient for me personally, and Brett always calls before he makes his way over. Best plumbing team ever!

Hardscape, Inc. designed our deck and patio. They did an amazing job incorporating everything we…read morewanted within our budget. They designed an awesome brick serving station next to our grill with a granite top. The seating around the brick firepit was perfect. Jim and his workers were very attentive to detail and were very easy to work with. Their customer service was beyond our expectations. We would highly recommend Hardscape, Inc.

I contacted Hardscape during the winter to obtain a quote for a backyard project this spring. I…read moretook a day off and Jim came to our house and seemed to have some great ideas to transform our back yard. He took a copy of our plat of survey and told us we'd have a design back from him in a week since it was the off season. We never received a call back. When I called to inquire a few weeks later I was told Jim had been out of town but that he had a design ready to share. We never heard from them again. I never tired to call again. It's disappointing to waste time with contractors who seem to not want new business. The scope of my project was probably $60K or more and I can't even get a call back? I know it's Naperville and all but as far as I can tell my money is green. Oh well, we are happily moving forward with another firm who seems eager to work with us.

We had a wonderful experience with Granite and Marble Depot from start to finish. Sally was our…read morecustomer service contact and she did an amazing job keeping us informed throughout the entire process. Her communication was excellent and she was always pleasant, patient, and helpful whenever we had questions. She truly made the whole experience smooth and stress free. Ivan and Nato came to our home to install our countertops and they were fantastic to work with. They were very professional, friendly, and extremely organized. You could tell right away that they take pride in their work. They worked efficiently, kept everything neat, and made the installation process look easy. The whole transition from start to finish was handled so well and the results look beautiful. It was such a positive experience working with this company. I would absolutely work with Granite and Marble Depot again and I would happily recommend them to anyone looking for quality work and great service.

Found this business on Google. Was very impressed with the sales person Mayte. She helped me so…read moremuch and was very polite and not pushy at all. When it came to purchasing countertops, the owner Tarek, was so pleasant. He and Mayte were so helpful! After counters were in I am very pleased with the work the installers did. They were very meticulous and careful. Overall a wonderful experience! I will certainly recommend them. And will be using them when we are ready to replace our master bathroom countertop.

Absolutely fantastic remodel job of our bathroom! Neat, clean and conscientious workers! we…read morecouldn't be happier with the job and will be using them again for our next project!

Santiago and his team is awesome! This is my 3rd big project with him over past 10 years…read more Appreciate his honesty, upfront candor and his willingness to get work done. Very happy with the outcome and workmanship!

Excellent communication, reasonable pricing, and a creative solution for an issue that came up…read more Very happy!

He came out, spent a lot of time in my yard, and gave me a lot of information (more than I wanted…read moresince it was 95 degrees outside and we were both very hot). When he left, he said he'd email me an estimate, and I followed up with a text, but no estimate was sent. What was the point?

BBI replaced our countertops and backsplash and the experience could not have been better! The…read moredesigner, Laura, was professional and so helpful in picking out the beautiful quartz. She guided us through the whole process. The gentlemen who measured and installed were very knowledgeable and courteous. They arrived on time, cleaned up after the work and did an amazing job. I would highly recommend them!

The company is Best Buy Interior Finishes - providing complete flooring, custom cabinets, and…read moretiling options for kitchen and baths. My husband and I completed a minor kitchen remodel with the BBI team. We have experienced remodelers with several other projects and can say this was the best experience working with this company. Before we decided to use BBI, we spoke with several other companies. BBI was the only entity to support the entire project; from choosing and installing countertop materials to reconnecting appliances, installing new sinks, offering backsplash options as well as building a new custom built-in cabinet to replace a built-in desk in our kitchen. We priced several other vendors and found this company provided the best value and quality for our project working with us from beginning to end. They referred to a plumbing company for our sinks and faucets and worked around our lighting team. Their design expertise with Maris L. was right on point and they worked with us every step of the process. I am very detailed and their team understood my needs. We worked together throughout the entire project. Their installation team was exceptional. Now we have a clean updated look.

Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for…read morefurnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it. Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total. Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved. He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on. After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving. Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired. Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice. About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong! A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark. I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone. So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board. So to recap: Poor customer service Unqualified HVAC Technician Attempt to commit fraud (charging customer while they teach themselves how to do their job) Attempt to charge nearly 5x the amount they were initially approved for without renewed consent Dishonest techs and Service Manager

Our condo association has a contract with them to maintain our HVAC system. System is not…read moreworking/not efficien. Was told that it could take 10 TO 12 WEEKS TO REPAIR???? That is completely unacceptable!!! I'm sure if we were paying them out of our own pocket, they would have been here today to fix the A/C!