Recently called this company for an HVAC issue after using them for a plumbing issue previously…read more I'm so glad they do both! Honestly. They are very upfront about pricing (which is comparable and very reasonable!) and realistic about any issues that could potentially be unsafe and will do what's needed without trying to always upsell you on things you don't necessarily need. The tech fixed the issue on the spot and explained everything VERY thoroughly (where I could understand) on what needed to be done now and what will need to be done later etc. All 3 techs who have come out, for any issue we've had, were all very nice and I would definitely recommend them. They were prompt and communicated timing very well. They had all our info on file so booking and payment was seamless. Also, I was able to schedule an appointment online for the next day which was so simple and easy!

We had a leak from the upstairs bathroom to our dining area on the first floor. Kevin was…read moredispatched to our home and did everything he could to not have to cut into the drywall ceiling. Ultimately, he had to cut (the section was damaged due.to the leak anyway) but was able to fix the issue. Ended up being a crack in the shower tile in my kids bathroom. I would highly recommend this company. They were prompt, professional and polite. Definitely adding them to my list of people to call for plumbing when needed.

Great service and best choice for plumbing needs. Used on past couple of jobs and always satisfied.read more

Alax P. Showed up on time and went right to work. Monday He removed and replaced two toilets in…read moreless than three hours. The pricing was upfront and reasonable , and the bathrooms were cleaner after the work than before. Than on Wednesday a waste pump in my crawl space, and only took about 3 hours. He was polite friendly and went out of his way to not make mess and cleaned up after his work. I will use bulldog plumbing again. And I'll request Alax P. You should to.

I have used Balance Plumbing to fix a plethora of plumbing issues at my two rentals and my home,…read moreand they have been nothing short of spectacular. Super-reliable, great quality, and efficient. I trust them to do the job right! And I don't trust easily!! Paul is an awesome dude, professional, and very knowledgeable.

They did a great job at a reasonable price. I've had them out to my rental to fix a problem another…read moreplumber couldn't fix, and to my house to replace a water heater.

The emergency call cost over $140, heater wasn't working. Furnace wasn't cleaned, technician said…read moreit was either a bad ground wire or a circuit board. Said he put in a new wire (although had no confidence that was the problem) and was working now but that it was really random. So didn't know if it would be fixed and ordered a circuit board. He seemed very unsure. I've had my furnace serviced before (by another company) so I'm not a newbie. A cleaning wasn't ruled out but more expensive fixes were immediately tried, like he had no clue but would try, I don't know... I called another company because I felt this was obviously poor service, maybe even a scam. Ans as I suspected it needed to be cleaned and a faulty sensor (a minor repair) was put in. And at a very reasonable price. I was left with the impression that I was being taken advantage by Charles McDuffee Co. or that an untrained or poorly trained person came. I will never use McDuffy for anything. EVER. Definitely the worst service repair I've ever experienced as a home owner for over 40 years!

We have used Mcduffee's heating and cooling in 4 homes over the past 25 years. We have two furnaces…read moreand two AC units they have maintained and repaired / replaced when needed, just had them out on a Friday night, within 2 hours of calling them during the recent polar vortex cold spell. Excellent customer service and fair pricing on equipment and repairs.

Had a back up contacted city and they said city line clear contact plumber, after checking around…read morecontacted Ambrose Plumbing, great service, very helpful in what to do to avoid future issues. Mike (owner) very professional, to the point and I strongly encourage anyone in need of plumber call Mike Ambrose Thanks Mike for such a prompt response

Mike and his team are great to work with. We have used him for sewer work on multiple places and…read morehad had zero issues. His team is professional and communicates extremely well. Most importantly, the city of Naperville recommends him for sewer work so you know he does quality work. If you have a plumbing issue, reach out to him first!

Ron diagnosed and solved our problems over the phone and saved us a lot of trouble and money! Very…read moreknowledgeable and HONEST! A HERO!!!!

I could not be more grateful for the incredible service I received. Just three hours after I…read morecalled, they were already at my door, ready to help. In a moment where I felt completely overwhelmed, they brought not only professionalism and efficiency, but also such kindness and reassurance. Kyle was especially wonderful--he took the time to walk me through how the new water heater works and made sure I understood everything before they left. He was patient, knowledgeable, and genuinely kind. If you're a single woman like me, I cannot recommend this team enough. It truly felt like two kind dad-friends showing up to make sure everything was taken care of. I felt completely safe, respected, and supported the entire time. Quick, thoughtful, and just good people--thank you again for everything. You turned a stressful day into something I'm genuinely thankful for.

Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for…read morefurnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it. Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total. Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved. He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on. After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving. Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired. Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice. About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong! A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark. I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone. So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board. So to recap: Poor customer service Unqualified HVAC Technician Attempt to commit fraud (charging customer while they teach themselves how to do their job) Attempt to charge nearly 5x the amount they were initially approved for without renewed consent Dishonest techs and Service Manager

Our condo association has a contract with them to maintain our HVAC system. System is not…read moreworking/not efficien. Was told that it could take 10 TO 12 WEEKS TO REPAIR???? That is completely unacceptable!!! I'm sure if we were paying them out of our own pocket, they would have been here today to fix the A/C!

I have used these guys three times and each time they walk in and get right to work. They know what…read morethey're doing, they're efficient, and they do great work. On top of that, it's a totally chill experience - they are relaxed and friendly, knock out of the work, and get on their way. Definitely recommend giving them a call. Thanks, guys!

Liars and thieves. I hired Dave and Paul, the owners of…read moreHeritage Plumbing, to change my water heater. I have a well system, and they said I needed a special water heater to get the rotten egg smell out, "according to Dave and Paul." One month later, my water stinks worse than ever. I paid the well company and my contractor to fix the problem, and they all said it was the water heater. After multiple attempts to resolve this, Paul and Dave came to my house and proceeded to blame us. They had to be kicked out. I hired a plumber who knows what they're doing. Thousands down the drain. Save yourself. I am reporting them to the BBB.