Ambiance - 4 stars Customer service - 5 stars! I visited Bath and Body Works in Ala Moana to shop their wallflower sale and was so happy I came. If you know me, my home and environment need to be inviting and that's where the different fragrances from Bath and Body help. Their customer service is exceptional. As soon as I walked in, I think one of the managers suggested what scent was her favorite and helped me navigate the store. This location is the best one on island read more

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Located in the Ala Moana Shopping Center 2nd floor near the Apple Store across Tori Richards and next to alo clothing store. When we went before Christmas it was nuts with lines winding around the store to get to the cashier! Today it is pretty empty for a 75 percent off sale. If you need to pick up bath and body gift or for yourself, now's the time to get your supplies. Staff were very helpful and giving samples to try. read more

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Thank you for the attentive and efficient service! Came in to use a coupon, finished my purchase, and discovered what looked like an overcharge. In actuality, it was just a new sku for the same product, albeit more recently produced, and higher priced. A manager looked at the receipt, found the lesser priced, but same items in stock, and quickly issued a credit. And, I helped her restock the shelves for my extra savings;)! Love their coupons (used a $10 off $30 purchase and a free body care item valued at $9.95 coupon today). Also of note, I got a great tip from my first cashier - you can use the coupon and place an on line order. When you come to pick up, you can add to your order, and get the discount, in store! PS ... and not pay shipping! Mahalo for the great service! read more

Shopping in Honolulu, Hawaii... Since we were at Ala Moana Center, we went upstairs to the Mall Level to check out the sales at Bath and Body Works. Singto was the knowledgeable, friendly, and cheerful greeter at the door. They got me to try a couple of fragrances that I wouldn't have tried. I told them that I preferred fruity over floral notes. Singto showed me a favorite: Gingham Gorgeous. It wasn't bad! Wow! Thanks for expanding my horizon! We talked about the displays... how the staff can transform the shop overnight, according to the season! Yes! Customers can try different hand soaps at the two sinks on either side of the shop! PLUS - there's a convenient restroom on the left side hallway! AND... I didn't know that Customers can return/exchange a product as long as the container is more than half full! They just want everyone to be satisfied! I just followed Irene here because she had some expiring points to use and some deals to cash in on! I think she only spent $8 on a whole bag of merchandise! Whoa! I was just happy to be in a clean, bright, positive environment with air conditioning! LOL! I need to use up all of the body washes, lotions, and hand soaps that I already have at home! read more

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Scentsational... Bath & Body Works has always a special place in my heart as they make my seasonal vibe happy and vibrant with fun and cute designs for my car and personal space. Even if you're a casual shopper get the app as you earn points for shopping which earns you a reward for any time up to $16.50 is a fabulous deal along for your birthday. On this visit I took advantage of the current offers and walked away with several items at the best ever deal. The staff are just so friendly and helpful with any questions like I had to find the right items for the special offers, always a refreshing visit to keep my personal happy space. Thank you! read more

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Improve your marketing. Click bait on something silly like this cost us ~$16. When it says "ALL" of an item you don't tell the customer 'ALL' applies to only certain ones. When we addressed it we were offered a refund and the seller admitted it was misleading. read more

Bath & Body Works - Sign - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Holiday fragrances have come to Bath & Body Works. As you enter the front of the store, you are greeted by smiling employee and a basket to fill your goodies in. I had a free reward for a hand lotion so I went in for a peek. The store was decked out for the holidays. It's not even Halloween yet, and the shelves were filled with sparkling lights, trees, reindeer and snowman hand sanitizer holders and more. Once in a while, the fragrance filled store is overwhelming and I leave within 15 minutes lol. Today I could handle the crowd and the fragrances. This store had many helpers to answer your questions or to suggest something for you. I picked up my free hand lotion and a few pocket hand sanitizers for later use. The holidays have definitely come to Bath & Body at Ala Moana Center. read more

I love this place. They have the best body care items and candles. I was here the other day for Candle Day. It's the cheapest day to get their candles and it happens once a year. This year they priced it at $9.95, plus I had a $10 off coupon. Score! They also have really cute candle holders. My favorite are the snow globe ones. You turn the button on at the base and it lights up with glitter swirling around. It's so pretty at night when all the lights are off and you have this going with the candle lit on top. I'm here quite often and the workers are always so nice and helpful. Be sure to sign up for their app on your phone. They always send coupons and you accumulate points for free stuff. read more

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I have to commend two of the BBW employees who were so amazingly helpful, patient and cheerful during my encounter with them - thank you and shout out to Kayla and Mara who helped me with a price adjustment. I haven't experienced such thoughtful and pleasant customer service in a long time. I just felt compelled to publicly comment and praise them. Great work, Ladies!! And everyone in the Ala Moana store is always helpful and cheerful. They have a fantastic culture there! read more

Pick up was meh, order last yesterday went to check today and still wasn't ready, has to spent another hour to get items off the shelves.

Customer service is here excellent! Every time I step my foot here, the friendly staff will always greeted you and make sure you are welcome and taken care of. They'd love to show you samples and inform you their latest promo. I mean, who would not love B&BW for that? Body spray, fragrance mist, body wash, hand sanitizer, bar soaps, scented candles, body cream and etc.... All of them this store always has something to offer you. So neat and lovely! They offer samples and try me on most of everything. You can even sample their foaming and liquid hand soaps which I find it relevant especially that we are still in the Covid era - perfect excuse too to sanitize your hands real good after touching different stuff inside, nice! Would always love to come here anytime just to check what's new and on sale. Their anti-bacterial hand sanitizer is my favorite! Mahalo for reading and happy juandering fellow yeeps! read more

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CLOSED TODAY! Having AC technical difficulties. D: Day after Black Friday! We were hoping to shop today! Sad read more

Bath & Body Works - Sign - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Nobody backflipped at payout but they were kind enough and I always get comments on this scent it clings nicely to the skin and is nice on days that I don't wanna overdo it with Dior Sauvage(parfum $150) or a comparable fragrance. It's lasted quite a bit of time and I'll definitely be stopping by to experience the complete selection throughout the year. read more

Dang..I forgot the 2 girls names. But shout out to the 2 young ladies that were super helpful to me and my family. One of them was a girl with long black hair. When I came in, she was super sweet and wanted us to try a sample of one of their products. She asked what I was looking for and explained where everything was so well. I was looking for soaps because there was a really good sale. I shop at BBW quite a bit over the years so I kinda knew where everything was already. But I will always appreciate good customer service! My checkout process was smooth. The guy cashier I had was super chill and had no problems with my coupons. No issues at all. On the other hand, my parents' checkout process was not. Apparently not too long after I checked out, their credit card system went down. At first my parents thought something was wrong with their card. He tried tap, insert, but nothing worked. So I went back inside to try help pay for my parents merch. I tried my card. Apple Pay, physical card, still didn't work. Unfortunately neither of us carried cash. But the employees that were helping us kept trying many different ways to help us pay with card. We had the same lady with the long black hair and another young lady with brown hair. Both of them were trying everything they could. Turns out, it wasn't just us that had issues with card. All the customers that were checking out at the time had the same problem. Eventually management came out and asked the employees what was going on. This is where I start to get a bit disappointed. The employees were trying to explain the issues with credit card payments on all machines. It seems like this was an ongoing problem all day. The manager didn't acknowledge us at all nor apologized for the situation. The manager did try to call their technical support (I think). But all she told the employees was "this seems to be a company wide problem and there's no solution. ‍" She kinda gave that attitude of "it is what it is." She did not try to guide their employees in the right direction and basically left them to fend for themselves. I can see the panicked look on especially one of the girls faces. I felt so bad for her...The employees need to be treated so much better. I work in retail and i understand the struggle when something major like card payments stop working. I also understand all too well on terrible management. Eventually the girls found a way to get my parents purchase going and somehow the card payment worked! Thank god. But I never want to go through that again. Note to self, always bring cash just in case.. I was a little iffy on whether to give 3 or 4 star rating. But the 2 young girls determination to help us was beyond 5 stars! I just have to dock a star for the inconvenience overall and the bad management. read more

With the corona virus pandemic that has our attention, I found myself looking to stock up on some necessities. One of them is hand sanitizers where they have been cleared off many shelves. After waiting about 1 hour at the Kaneohe location of Bath & Body Works (BBW) for 10 hand sanitizers, I distributed most of my supply at a recent dinner with the family. I inquired with Kaneohe BBW again only to be advised they were once again all sold out and had to wait several more days before the next shipment. Super bummed and somewhat stressed, I decided to look for an alternative. One of my friends posted on social media her haul from BBW after shopping at Ala Moana Center. When she commented her wait was a minimal 5 minutes, I immediately called this BBW to ask about their hand sanitizer inventory. To my delight I was advised they have supply on hand so the next thing I did was jump in my car and made my way over. Located on the 2nd floor Diamond Head side of Ala Moana Center with neighbors of Macy's, Apple Store and Microsoft Store, BBW is a very deep store with hand soaps, shower gels, lotions, hand sanitizers, fragrance mists, perfumes, candles, and home fragrances. For a weekday night the store was packed. Strategically placed, I found this large display of pocket hand sanitizers in many fragrances. With respect to many people wanting the same product, we were limited to 10 sanitizers per person. After selecting my merchandise, I located the end of the line to check out. It had "snaked" through the store where many consumers waited patiently. At first I was discouraged waiting in this extremely long line but then realized it was moving along. I looked up and counted 9 stations of associates assisting customers. In less than 10 minutes I was summoned to an open register to check out. The associate greeted me and was courteous when asking me if everything was okay. She rung me up and I walked out with my merchandise. I was surprised to have now witnessed a line that formed outside with customers waiting to enter BBW. Clearly the store was already busy inside and it was clever of management to control the foot traffic inside to prevent chaos. As consumers we need space while shopping. With lack of control, the result could lead into undesirable confrontations with people acting irrational and unruly. Overall, a superb shopping experience where my task was successfully accomplished. From the initial phone call inquiry to check out, it was a pleasant shopping experience that is truly deserving of a 5-star rating. 2020 #25 read more

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One thing I love about this store are the constant sales that they have. One thing I don't like about this store is that the scents that always seem to be popular just get discontinued. I have tried to get beautiful day for the life of me and they said they discontinued it. Why? Lol I walked in and was greeted by overly cheerful employees (always nice to see people happy to work where they are) asking me if I needed help. However, if you are going to ask for help, please know what you are doing. Lol. I think this girl was new on the job and of course I always empathize. It's ok I found my scents. Unfortunately because I have such a sensitive nose I cannot stay in the store too long or I get a nice headache like I got one today. Eh its ok, i got my 5/$25 hand soaps to give out for Xmas. Start shopping I guess. The 50% off were for mostly Xmas scents which I was not interested in at all. It's ok. I would like beautiful day to return. It's one of the few hand sanitizers that don't bombard you with the scent of alcohol or nauseous fumes. This is my personal opinion that means a fat nothing to a big company but I still woudl like to request it back. The store is festive and loud and cheerful so most of us will get into that cheists spending mood once you enter. Maybe another suggestion, more cashiers. Thank you. read more

The worst location on island. They always take 3-4 days to process pick up orders. NO OTHER LOCATION ON ISLAND DOES THIS. They blame it on everything but themselves(sales, location, etc etc) I've done pick up in major cities(Los Angeles, New York, Seattle, Portland, Las Vegas) and have never had the issues I've had here. Unfortunately sometimes they're the only location that has certain items, and I have to return, but this is the last time. Management needs to step it up here. read more

I'm a big fan of Bath & Body Works gentle hand soaps especially during their holiday season. Their hand soaps are pretty compatible to regular supermarket prices. Currently, it's $3.50 per hand soap. Aside from hand soaps they have wide selection of body location, hand location, perfumes, home fragrances, candles etc. When you check out, they always ask who helped me. I wonder if this gives the employees more points of some sort. Staff are always helpful and friendly. read more

Bath & Body Works - Fall collection - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Love coming here, especially when they have their semi-annual sale. 50%-75% off almost the entire store. My ultimate must have are their body wash, hand sanitizers, candles, and hand soap. Through this covid19, I'm very impressed how the store is making sure all the customers are safe by practicing social distancing, keeping track on how many people are in the store and wearing a mask at all times. All the workers on the floor are so friendly and helpful in finding what you need. read more

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Store is limiting the amount of people in store with roped off area in front before entrance. Employee Ann sprayed my hand with hand sanitizer. I was talking with her and gave her my home made face mask lanyard. The wait time to go in wasn't long. Employee Marina saw my face mask lanyard. I told her that is was easy to make and felt bad that I didn't have another one. At checkout, male employee signed me up for mailer because I mentioned that I didn't get any. My purchase was bottle of hand sanitizer and hand liquid soap.You could literally spend a long time in this store with smelling different fragrance for hand soap, hand sanitizer, body wash, body lotions, and other merchandise. read more

Bath & Body Works - Temporarily Closed - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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There was a time before and after TSA Regulations restricted travelers to carrying a prescribed amount of liquids onboard flights that whenever friends and family would bring back soaps or scents from Bath & Body Works as either "omiyage" or by requests. Thank goodness this store opened in Hawai'i as I'd often get asked to bring back liquid soaps from Western States when I'd travel for business or leisure. No, I'm not complaining but it sure made more sense to open stores here. The popularity and usefulness of B&B products is amazing. You can find body cleansing or nourishing products for sensitive, normal, dry or oily skin in various scents. The products are not only good for home use but they even have travel-sized hand sanitizer products that you can take along with you. There are classic or traditional scents as well as seasonal ones. The choices are plentiful and their sales staff are eager and friendly to help. Even during busy sales promotions, their customer service has been friendly and not pushy. The cashiers are pleasant and cheerful. We usually go in to purchase liquid hand soaps or travel-size hand sanitizers in the scents that we like. There are so many other items you could find for your use, too. read more

Bath & Body Works - S-A-L-E! Wahoo.... - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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With all the viruses lurking around, we need to make sure to clean our hands. Coming into Bath and Body Works, customers can wash their hands at the sink. Located near the back of the store, this allows patrons to use products before buying. Smart idea to increase revenue. The store smells really fresh. I really like that! That sets the mood of luxury and refined tastes. I do like shopping here. But the products cost a bit more. The wall to wall lined products provide more options to customers from varied scents to body mists and myriad body washes and soaps. Bath Body Works makes for the perfect place to buy a gift for any occasion. Since they usually offer sales on body washes, it will be easy to buy a little trial size. Pick one up for yourself, friends or family. When we came here, we looked for the hand sanitizers. Unfortunately, they ran out due to the corona virus. The staff told us when they will receive shipment. An extra plus for the staff! read more

Well for starters I found hand sanitizer after searching everywhere. I decided to go to Bath and Body in Ala Moana today and I found some Bingo! Just like I hit the jackpot. Believe me I went to Longs's, Walgreens, Times, Costco, Lowes, Foodland , Safeway and also 7-11. Nothing all sold out because everyone is scared about this Corona virus! Well step into Bath and Body the sales person was very friendly and I asked her do you have hand sanitizers available or sold out.She replied over here she walked me over and there was a center console full of mini hand sanitizers I was like Wow! The price was 5 for $7 . If your looking for any I'm sure there going to run out soon so get there ASAP! read more

Bath & Body Works - Hand sanitizer - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

The prices are way too high and they advertise that if you buy three you get one free, well what they do is charge you for all of them and then take a percentage off of all of them saying you get the one for free, but in reality you only get a percentage off of the "free". I think that I am done for a while with shopping at Bath&body. read more

I went today as it was the last day of the year end sale. Kind of disappointing as 75% still had the hand soaps at $3.50. I remember when they were in sale for much cheaper. Also, they used to clear out their inventory so my favorite items such as Sweet Pea used to be on sale, not anymore!! Also their sale chart, showed up to 90% off...saw nothing 90% off!! read more

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I was at the Ala Moana store picking up some bottles of hand soap for a friend. Most of the scents were no longer available but Judy, with her most cheerful disposition assisted in suggesting other options. She kept checking on me considering my indecisiveness (since it wasn't for me). I also ended up purchasing a few bottles of vampire blood for myself which I wasn't intending to do but she was right... I loved the scent. Especially since I was sadden to find that my favorite scent has been discontinued... so long Midnight Path... I hope to see you again soon. Judy made sure I walked outta there happy and satisfied with my friends purchases as well as mine. Thanks Judy! read more

From the warm greeting to the layout of the store, to the back, the Bath and Body Works team at Ala Moana has NAILED it! The staff here have taken ownership of their branch and serve their customers with the biggest aloha. They readily ask you if there's anything you need help with and personally direct you in that direction. If you're just browsing around, they're not pushy with selling you extra things either. The layout of the store is neat and clean, and everyone, UGH is just extra kind. Show them some extra love this holiday season! read more

Bath & Body Works - Autumn perfumes + car freshener holders. - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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Went in today to pick up an online order. The greeter was so accommodating and pleasant. She help guide me through Pick up process. The young lady that checked me out was also equally pleasant and lovely. I was in and out in no time. I so appreciate great service and kindness. read more

From the minute I walked in I had at least 3-4 staff members ask if I needed help. I felt welcomed and like I belonged in there. The staff were super helpful and helped you pick out the right products. read more

Bath & Body Works - Bath and Body Works Shopping trip - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

My husband bought me candles on Candle day and they didn't have the scents I wanted. Just opened them on Xmas day and I wasn't a fan. Therefore he picked some he thought I would like. Unfortunately, I did not like the candles he got. Therefore, as I know for years with their great return and EXCHANGE policy, you can just exchange the candles for the scent you want because they are all priced the same. These are not even seasonal. They're the candles they sell year round. To top it all, the manager that was working on candle day that was in the front, confirmed to him that I can exchange if I end up not liking what he got me. Makes sense, if someone gave these as a gifts and I don't like the smell, you can exchange it. Two cashiers today at Ala Moana at 12/27/22 at 5:38pm (he didn't get their names and so maybe the managers can see who was working) will not do it and said he has to pay the difference. Now they're just making up their own policy and when you go to the website, their policy is there. You can exchange same price for the type of product and ALL candles are not used and can be resold!!! Especially when you're not 100% satisfied. What is going on Bath and Body Works Ala Moana. Why are you making up made up lies on exchanges? read more

Bath & Body Works - You can exchange same price for the type of product. Especially when you're not 100% satisfied. - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

I love the hand soaps of this place and always have though I have witnessed the change in formally, design causing prices to go up. I like the foaming soaps because the deep cleansing ones dry out my hands. I also loved the body wash especially in the aromatherapy collection eucalyptus for stress relief and a few newer scents in the sleep line. My love for types of scents changes over time for some reason. Those musky man smells have been a new like than the floral scents. The wallflowers are also my go to shop items but they are pricy! Some history of this place, I worked here when this location Ala Moana first came to Hawaii. I opened the stores and made some good friends and met some nasty people but besides that. This place was fun to work, it's easy to sell a product you love already. Recently, I went back into the store after renovation and no one I knew still worked there and the feel of the place is different. I love to come to this store when I get the email of $3 handsoaps with the additional $10 off $30 spent or the 20% discount is offered. read more

I remember many, many years ago when the Bath & Body Works hand sanitizers, Cucumber Melon specifically, somehow made you cool because only a few had them. And they smelled so good! It's strange how popular it got after that because I don't ever remember using hand sanitizers before that. Soap and water? Convenience I suppose. I've been here before, but never really browsed. The store is very clean, spacious, and well-stocked. I would say it's organized too, but the products are displayed all around the store. I came here to buy gifts for one person, but ended up getting gifts for several people, me included. I planned to buy two items, but there were specials going on: Buy two get one free, and buy three get three free. I like a good deal, and I am a generous person that takes joy in making others, who are deserving, happy. I spent a while roaming around deciding what I buy. The staff here are very friendly, very helpful, very attentive, and very informative. I was told they have a "Men's section" now. Wait, everything else were for ladies only? After a while, I finally got six items. I went with the staff's recommendations and they gave me good ones. Overall, I enjoyed shopping here, and got a great deal. The staff was friendly, helpful, and made me feel comfortable, especially when I'm the only guy shopping in there. I don't normally get that kind of service at other places. No, I did not buy cucumber melon hand sanitizer. read more

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Covid precautions fall short. Pre-Covid I preferred to shop in the store so I could check out new scents and I would've given this store five stars. Since the pandemic I've ordered online, but automatic $20 shipping to Hawaii isn't great, so I went in. I know the store normally has long lines but there were only two groups in front of me so I thought it would be quick & painless. It was not. First the associate outside the store informed that they were sanitizing so the wait would be a bit longer - not convenient but understandable. She then wanted to know what I would be shopping for. Um. Soaps? I now assume she was asking to determine what area of the shop I might need to be in, which would have made more sense if explained, or if it seemed to ultimately matter. A second associate allowed entry into the store and directed me to a third associate who again asks what I want to shop for - asked and answered already (perhaps it could have been asked better, but we've already covered that. She then goes on to explain where I might find certain scents in the store - ok that could be helpful if I've *never* been to a BBW, but that also could have easily been asked/answered in the 15 minutes I stood in line outside the store where social distancing was properly followed. She then proceeds to informs that a fourth associate will assist me. I asked if I needed to be escorted to which she replied no. Ok then, just give me the bag that you want me to use so that I can get on with it and get out of here. In the perhaps ten minutes that I gathered items, I was approached by no less than four more associates, in addition to the cashier. I completely understand that the staff intend to be helpful and friendly however it was far more intrusive than the level of pre-Covid interaction and completely unnecessary based upon the fact that I never once looked as if I needed assistance. I understand they are doing what they are instructed to do, so my issue is not with the staff but with the current instructions they are being given on how to interact with customers. The BIGGEST issue was really that the arrangement of items in the store has not been adjusted since the pandemic which means that ALL of the customers were clustered into the one front room where social distancing was not remotely possible given the number of customers & staff, and customers were nearly shoulder to shoulder. This is undoubtedly due to corporate instruction, but it would make far more sense to space their most popular products out throughout the three rooms of the store to encourage and allow for proper social distancing. This would also allow the staff to back off, not hover, and assist as needed rather than forcing themselves into people's personal spaces. In the end, I had no issues with the staff themselves, but I did take issue with how BBW is instructing their staff to interact with customers, and how BBW is addressing social distancing among customers and between staff and customers. Masks and hand sanitizers were readily addressed, but social distancing seems to have been thrown out the window. I honestly think I had more interaction with staff on this visit than on any other visit ever. Ultimately, paying $20 for shipping would have been much safer and I wouldn't have left a soap store feeling dirty from being surrounded by & being forced to interact with so many people. BBW can do much better. read more

Bath and Body Works, I can never get enough of your products!! I always shop at this location. This Bath and Body is located nexts to Microsoft. Don't forget to stop by Bath & Body, for the Semi-Annual sale, It is slowly coming to an end. I scored a few great deals at this sale. 3.00 body wash & 3.00 hand soap. I like that are sinks on both side of the store, with a few of the soap scent, I/we can wash our hands to sample the different scent. It is hard to make a decision, as they keep coming out with new scent & they all smell so good!! & FYI, before I post my review. The pocket pac & holder has a new look. (New shape) I love the new look so much better than old ones. Don't forget to pick up a few on your next visit. The cost: 5/6.00. (Use to be 5/5.00) dollar difference. The basic pocket pac holder is still 50cents, I'm so happy we have 2 locations, which is so convenient for me, depending on where I'm at. Yay!! Don't forget to sign up for email and text message, to get deals and upcoming sales. read more

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Yes Men Do Go Into Bath & Body I went in to this store to pick up some hand lotion and was pleasantly surprised that they had different products for men. Even athletic guys need lotion from abusing there hands. Thanks Brandt for helping me! I found what I wanted with your help and was out of there in no time! read more

Bath & Body Works - Great Hand Cream for guys! - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Came to Bath & Body Works Ala Moana because of their 75% sale on holiday soaps!! It's an amazing deal because the soaps go down to around $1.86!! The customer service here alone as well is 5/5 stars! Every employee was so friendly and knowledgeable. I really appreciated the top notch customer service! read more

LYNETTE and MARS literally just turned my frown upside down God bless them. I was like NOW THATS A RADIANT ENERGY!! Laura also briefly interacted with us and seemed to be just as kind!! Aloha. Thank you for this kindness and know that those employees are RARE and delivered 5 STAR CUSTOMER SERVICE and made it worth writing about !! Hallelujah for strong women and companies who prioritize them. Will definitely return! read more

Love B & BW! Go see Coco at the Ala Moana store! She will take care of all your B&BW needs. I went in to specifically get some pocket back for Christmas gifts and she took really great care of me and provided top notch customer service! I felt like a VIP! My daughter also got a wallflower and Coco reminded me that they were on sale. I just wish their restroom was open. Really tired of the merchants that haven't reopened their restrooms... I especially hate that the coffee place hasn't opened their restrooms... read more

B&BW is located on the Macy's side of the mall, 2nd floor across from the Apple store. Due to covid limitations on number of people in the store and also covid itself, the lines to enter the store are long. Less people in the store means less craziness in the store. Or so you'd think. Social distancing only works when everybody follow the rules. Not everybody follows the rules. Now, everybody wants to buy awesome smelling soaps, hand sanitizers, and candles. Might as well make handwashing a more pleasurable experience! Great for gifts, especially for Christmas. So thanks to the line, B&BW has a nice air conditioned room next door for people to stand and wait in. It's very cool of them to do so. Double meaning, get it? At the entrance, you get a spritz of hand sanitizer. Which is good of them to do, I was in there picking up all the different candles to smell to see if they were worth buying. They still have the handwash sinks with tester soaps so you can sample the soaps. They give you a paper bag to use as your shopping basket, this way they don't have sanitize the baskets. The catch is, at checkout, they ask you if you want to purchase the bag for 15 cents. So if you want to save 15 cents, bring your own bag. From my experience shopping there on Saturday, I was actually pretty disappointed with the social distance measures by two male employees. They were busy chatting with each other and came close to me for no reason. I felt like they invaded my personal space. At least the other BB&W employees were only close to me when they asked me if I was looking for anything in particular. So they lose a star there. Also, at checkout, of all the available cashiers, they put me and another customer at cashiers that were next to each other. It would've been nice to space us apart better. If you're frugal like me, you'd want to buy when things are on sale and at good prices. BB&W is always having sales, but they're not always the best prices. So stock up when you think it's good to buy. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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As a Bath & Body Works addict, I can honestly say the selection of products at this location is MUCH better than the Pearl Ridge one. I just hate coming to Ala Moana because of the sheer size of the mall & parking lot. I do however love that the store seems bigger here & I don't have to worry about squeezing between shelves & wall displays & accidentally knocking something over. The staff is equally friendly & helpful at both locations &, obviously, the prices are the same. I shop at BBW for just about everything. From their hand soaps & sani-bacs, scentportables, wallflowers, room/linen sprays, body care (mostly just lotions & body sprays but sometimes I'll pick up body washes) &, most importantly, CANDLES!! I also love to shop for gifts because, let's be honest, who doesn't love something adorable & delicious smelling?!? I love that they are always sending emails with coupons or some kind of promotion. With SAS going on now, I've been visiting about twice a week. read more

Bath & Body Works - Yay! Finally got my hands on the Banana Split Milkshake candles! - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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