I recently purchased two batteries from BatteriesPlus, store #849, in Norfolk Virginia. Each one of those batteries cost me about $50. Before you, too, make a purchase at this store I want to share with you my buyer's experience and hopefully prevent you from getting scammed like I believe I did. If you walk into the store you will see what you will believe to be the battery's purchase price posted on the shelf. For the sake of an example, lets assume that price is $50. When you get up to the counter to pay for your battery the sales clerk will probably tell you that the price listed on the shelf for your item is the cost AFTER a "core charge" discount is applied for turning in an old battery. The clerk may even then tell you that the "real" price for the battery you want to buy is $5 higher because you didn't bring in an old battery. If you pay the higher -but unpublished- price you just got scammed into paying $5 more for an item than the store's advertised price. That is a 10% profit for the store... and none for you. But there is more. If, instead, you bring in an old battery thinking that you will get a "core charge" credit for it, you might want to think again. When you get to the counter to pay for your item, the store clerk will probably tell you that the $50 price listed on the shelf for your new battery is the discounted cost AFTER turning in an old battery as a "core". If you give the store clerk an old battery thinking that you are getting a $5 "core charge" credit for it you should realize that you just got scammed. You just paid the full advertised price for your battery and did not receive any discount for the old battery you just turned in. That is a 10% profit for the store... and none for you. But there is even more. If you buy a new $50 battery and turn in an old battery thinking that you will get a $5 "core charge" discount then you need to check your sales receipt. If there is no record on your receipt for having turned in an old battery then you just got scammed. Without a record on your sales receipt you have no way to prove that you gave the store your old battery. You just lost a $5 value because you didn't receive anything tangible in return for giving them your old battery - regardless of the price paid for your new battery. And one more thing. If you turn in an old battery and don't see a recorded entry on your sales receipt of having done so then you just might have gotten scammed a second time. The store can then take your old battery -which would now would be untraceable because there is no record of you having turned it in- and sell it for scrap. Scrap batteries are quite valuable because the lead in them can be recycled to make and sell a new battery. If the store gets $5 for every scrap battery they turn in, THEY get the $5 recycling credit AND a receipt for having done so. That is another 10% profit for the store... 20% in total... and none for you. So my recommendation for you is this if you ever make a purchase at BatteriesPlus store #849 in Norfolk, Virginia: Demand to know what the purchase price for a new battery really is and ensure that it matches the advertised price on the shelf. Demand that your sales receipt shows a separate and itemized entry for any old battery your give them as part of a "core charge" discount. read more

Nice enough employees, but the whole idea of a battery store is to have batteries in stock. I went to buy a battery for a powered wheelchair and they only had 1 of 2 of the required batteries in stock. They ordered from another store for next day delivery, but it ended up taking a week to get them sent from across town. In the meantime, I just went on Amazon and had them delivered to my house. I've never had much luck trying to support Batteries Plus with my business. read more

My friend and I peeled into the parking lot at around 7:42pm, only 18 minutes before they close with an emergent phone issue. He had tossed his phone onto the ground while hiking and there was a significant amount of dirt in the charging port. We had previously tried one of those air duster things but had no luck. He was getting desperate. As soon as we walked in we were greeted and helped. The guy behind the counter was sure he could clean it! He put in some real work to this phone over the course of probably 10 minutes. Whatever he did we definitely could not have done ourselves. By the end, the charging port was clear of any dirt and we were back in business. I had no idea places like this even did that kind of thing but I am so grateful that they do. I would highly recommend this place to anyone who has a similar problem. Speedy, efficient, and friendly - all in one place! read more

What a great store. I was highly impressed by not only how polite the employees were, but they truly know what they are doing. BUT WAIT... for those of you who do not know... Batteries Plus Bulbs, is NOT just BATTERIES and light bulbs. They fix electronics. This store, is in Ghent, and is right next door to Sunday's Salon. I made a mental note to bring my brand new 'broken' cell phone with my children's book inside, to them the next time I went to Sunday's. I went in and I explained my IPhone issue. The manager said, he felt very positive that he could not only get the information out of the phone, but actually fix it. I got 5 minutes away from the store, when the manager called me and said it was fixed. I was so HAPPY!! Just then I remembered a lamp I had with a burned out strange light bulb, so I brought it in with me on the off chance they'd find the correct fit, after picking up my perfectly working IPhone, they had fixed, the manager actually had the odd little bulb I needed for the broken lamp I'd been carrying around with me for over 6 years. I've recommended this store to all my friends who have cell phone problems, and they too also rave about how moderately priced they are, for the seriously complicated technical repairs they do. GREAT SERVICE, FABULOUS TECHNICIANS, NEAT LITTLE STORE!! read more

Walked in with a failed deep cycle battery. Voltage indicated a bad cell. Only employee in the store ignored me. Told me he would be with me "in a minute" while he kept working at a bench. Finally came over, used a voltmeter and refused to warranty the battery. Go anywhere else for better service! read more

This review is purely based on the replacement of a cracked screen on an iPhone 7. The person that did this replacement did not fully disclose that the screen would not be an iPhone screen, those would avoid any water resistance that the phone might have. Additionally, the screen was not installed properly resulting in what may be described as "ghost touch", where the touchscreen malfunctions and either does not respond to your touch, or response to attach that is not their opening and closing applications, and making the phone unusable. When I took it back to have them take another look at the issue, they try to convince me that this was a software problem and had nothing to do with the screen they just repaired. I took the phone directly to Apple, where they did the replacement, and I have had zero issues since that replacement was done. I will be trying to get my money back from the battery store for the replacement, I will update this review based on that response. If you have an iPhone, I do not recommend replacing the screen anywhere but a true Apple Store. read more

I took my iPhone to B+B to have the glass plate replaced. They replaced it. But one week later the glass plate started cracking and I did not willfully damage the iPhone. They refused to stand by their work. Meaning, they absolutely don't care if glass plate they use is defective. I don't endorse this business establishment and their unkind practices. read more

I had read prior negative reviews but came in today to get my iPhone screen fixed and the staff Were very helpful, professional, and efficient. I have no complaints, and would recommend them to others. read more

I needed a new car battery and this place had the cheapest I could find around. My husband is out of town serving (of course...that's when everything breaks) and I don't know a THING about cars NOR batteries. With that being said, my internet search that led me here included "installation", with their paired reasonable prices...I was sold! I was able to buy online and pick up in-store (win-win). When I came to the store to pick up and have my new battery installed, I was taken aback when I said, "I left my car running because I just jump started it" (all proud of myself, because my online research advised I keep the vehicle running for 20-30 minutes after jump starting), "should I shut it off or pull it closer to the building for the battery to be installed?"; his (associate named Trevor, per his name tag) response was "wellllll, I'm alone, soooooo....". I replied, "oh, do you guys not install batteries?". He said "well, I can, but I'm alone, so it may be a while". Ok, I get it, I'm patient and understanding. So I pulled my car closer to the store and went back inside. He was on the phone and I slipped back into an isle looking for flood lights (might as well while I'm here, right?). So I hear Trevor on the phone, with a snide tone asking the other person on the phone where he can find the battery installation tools and telling them, "yeah, someone's here and I guess..." (mumbles and speaks inaudible, because he has just noticed I was back inside the store). He continues to slam stuff around with an attitude and storms out the store without even acknowledging me, all aggressive. Oh, I guess he has his panties in a bunch, because he has to do his job. The phone was ringing, people are coming in and out of the store and he had to keep tending to his customers...all the while, I'm sitting there dumbfounded. Was I incorrect in thinking they install the batteries? So I search through their website, thinking perhaps I made a mistake and he was just being kind by helping me...as you can see in my screenshot from their website, I was right. So not sure why the attitude and rude treatment. Finally when everything was said and done, I had waited outside the store for at least an hour to get the battery installed, even though their site said "20 minutes"... If you are looking to save a few bucks and can install your own battery...this place will do. If you need help and expect this store to do what they advertise, go elsewhere. read more

Took my 22 month old Samsung S6 to this Norfolk VA store 4/26/17 to have a new battery installed. 2 days after I had the phone back it started randomly shutting off. I returned to the store, they did some analysis and replaced the battery again. The next day the phone randomly shut off again. I returned to the store, they did more analysis over a few hours, and cleared the cache on the phone. 1 day later the phone continued to randomly shut off. Power could not be reapplied by pressing the power button, the phone had to be plugged into a charger. Then it would power back up. I grew frustrated with the process, the next step was a 'factory reset' and an overnight stay with the store's tech. The phone was operating just fine prior to the battery change, so I grew cautious, but decided to allow them to continue their efforts, and went to my provider to put a spare S4 on the account while the store tech accomplished more troubleshooting. While at my provider's store they offered to run diagnostics on the S6. After they ran their diagnostics they made me an offer to replace the phone on their nickel... or leave it for a few hours so they could do a factory reset and more troubleshooting. I took their first option. They FedEx'd me a replacement overnight. I did have to restore and reinstall a lot of apps and settings on the replacement phone but I'm up and running on a reliable device again. Replacing an internal battery like this is not a normal consumer function. The store personnel and owner were sincere about getting things right up to a point, but always gave me the caveat that their repair was not suspect. No refund on the battery replacement was ever offered. They are aware of the final outcome. read more