Amazing staff and gentle doctor, always taking care of me and I never feel anxious with the staffread more

I went to the dentist to have my teeth cleaned, which I had always thought was one of the more…read morestraightforward transactions available in modern life. You arrive with dirty teeth. Someone cleans them. You leave with clean teeth. There are forms, certainly. There is insurance. There is the small paper bib attached to your shirt with a chain that makes you feel like an enormous baby about to eat lobster. But underneath all of this is a reassuringly simple premise: the teeth are dirty, and then they are not. They began with X-rays. After that, a woman poked at my gums with a tiny metal instrument while quietly calling out numbers to another woman. Two. Three. Three. Four. Five. I had no idea what the numbers meant, but understood instinctively that five was not good. Eventually I was informed that I would need a "deep cleaning." This sounded fine. I had come for a cleaning, and if they wished to clean deeply, I was prepared to admire their thoroughness. Unfortunately, they couldn't do it today. The receptionist, I was told, would arrange another appointment for tomorrow. This was mildly disappointing, but reasonable. Apparently my mouth required the sort of cleaning that needed to be scheduled in advance. There was, however, one other thing. I had a cavity. A small one. My insurance would cover it. This information was delivered casually enough that I regarded it as something we were discussing for the future. Perhaps tomorrow, during the excavation. Then someone reclined my chair. There are moments in life when events begin moving just slightly faster than your ability to question them. A person is telling you something, another person is putting something in your mouth, and suddenly half your face has ceased participating in the conversation. Before I had quite worked out what was happening, there was a drill. It was remarkably quick. It didn't hurt. And a few minutes later I was standing at the reception desk with a newly filled tooth and the pleasant, rubbery sensation that my lower lip belonged to somebody standing several feet to my left. This was when the receptionist explained that my insurance would not cover the deep cleaning. It would cost thirteen hundred dollars. I declined. And so I walked out of the dentist's office in the peculiar position of having gone there for a cleaning, received a filling I hadn't expected, and left with precisely the same amount of uncleaned teeth I'd brought in. On the way home, I kept running my tongue over the numb side of my mouth, checking periodically to see whether it had returned to me. Eventually it did. Nothing hurt. The filling felt perfectly normal. In fact, as dental experiences go, the procedure itself had been almost pleasant. It was only the sequence of events that bothered me. Somewhere in the space of an hour, I had entered a building asking for one thing, been told I needed a more expensive version of that thing, declined the expensive thing, and emerged having received an entirely different thing. My teeth, meanwhile, remained patiently dirty. Presumably they had been watching the whole operation. They must have wondered what I was doing there.

I haven't been to a dentist in 15 years... and I come from really bad teeth genetics from both my…read moreparents! So needless to say, I have a lot of work to be done and am preparing for some partial dentures). I just had one root canal four crowns and a cavity done (all in one appointment... The QUALITY of work they did AND GOT DONE IN ONE AFTERNOON was outstanding! I was pretty comfortable within about five minutes into my first consultation appointment. As a first time patient, Dr. Recore did not attempt to "upsell" me, and created a great plan for me to love my smile (and within a budget I did not share with her)! During my appointment, I didn't feel a thing (yes I used the gas) and I am a very sensitive baby when it comes to my mouth!! I put in my headphones and listened to my music and went off into my own world and they did their thing! Dr. Bardeloza Did my root canal and this was the best root canal experience I've had (and I've had a lot of root canals from various dentists). I'm leaving this review the day after and I don't feel any discomfort!! I can't even tell I had any work done!!! Christie did my temp crowns for me on my front top teeth (I have been so conscious of those teeth ) and she did BEAUTIFUL work (she tells me the permanent crowns are gonna look even better!!!) my father was a longtime patient of the previous owner and 25 years ago, My son went in after breaking his top front tooth. They were able to build his front tooth back up and he still has it to this day (not once has it broken off!). Going in as a first time patient to new ownership gave me nerves, but they settled them immediately (it's such a nice and comfortable environment with the staff, everyone is really kind). I am 50 years old and for the first time in my life, I am excited to start seeing a dentist to fix everything needing to be fixed and actually doing preventive care! I know this is a really long review, but this place is worth it and I'm hoping it helps someone who is really-really nervous about going to the dentist (like I was).

I've been going to New Horizons for a very long time. Dr. Jen is lovely and helpful and the…read morehygienist I use, Laura, is thorough and gentle. I appreciate the care I get there!

My daughter had all wisdom teeth removed last week and their care was very good. Really recommend…read moreit.

Warning*** Went in for a cleaning. They then ended up making…read moreme do a deep cleaning saying if I didn't do this then they'd refuse to do any form of cleaning. Signed up for this 3 day process. The second day I go in and the dental hygienist looks at my teeth completely complexed why we are doing a deep cleaning saying you have very minimal tartar. She does the cleaning and my once bill for $106 turns in to $200+. And then my second bill for $34.10 turns into $140-160. Because someone forgot to quote something. But no one informed me of any of it. Had me sign a paper like if I'm checking in. Turns out they upd the bill. The worst fn part of this is they chipped my fn tooth in the front while doing this unnecessary deep cleaning!!! Then go "we will create you a plan to fix it it'll be easy" I turn to the dentist and say "you all chipped my tooth during the cleaning! Why would I pay for that??" Then it turns from a quick fix to "oh well it would be hard to fix and it probably wouldn't stay if you try to bite into something". And that they can't do anything without management approvals. I felt sorry for the front staff personal that had to deal with this while the ones responsible head behind a door leaving her to handle this. I'm sorry for that but this is absolutely ridiculous .

Dr. Yee, Sammie, and Angel took great care of me at Gentle Dental. They were able to get me into a…read moretime slot that worked with my schedule. The Dr. was very professional and walked me through what treatments I needed and which were more important than others. Sammie was super fun and kept me relaxed while getting my X-rays done. Angel was able to get a deep cleaning done even though it was the end of the day. This office went the extra mile and I highly recommend them for anyone in the Vancouver area. They even taught me a trick that Costco sells additional dental insurance I can utilize.

I've had regular cleanings for years, but after going to another dentist, they said I needed more…read morethrough cleaning. I've had a crown put on there, not happy as it leaves a gap at my gum line. After not taking my insurance, they charged my credit card & took 3 months to get a refund, no return phone calls or emails. Letter written & greivance filed with no replies, the excuse when I called was, no email access, no corporate access, no message access? Very disappointed & will not go to there again.

To be clear, this review is for their non-transparent, questionable, and borderline unethical…read morebilling practices. I had a series of treatments in November 2025, at which time I paid the out-of-pocket portion that I was told I owed. In July 2026, I received an invoice out of the blue for an additional $117. I requested a series of itemized invoices and they actually show a credit. When I pressed further, I got an entirely different invoice that doesn't match the first invoice. Then I got a call from a random accounting person saying that my invoice is 120 days past due, and they were going to send it to Collections. I still haven't reconciled their numbers. I'm going to pay the damn thing just to relieve myself of the continued hassle, but RUN, don't walk, away from this place. Highly sketchy. I suspect that they retroactively charge more and then bill you weeks to months later and make it confusing on purpose. I will avoid any corporate dentists moving forward.

Refused to treat me because I didn't want to receive X-rays. money grubbers, just like every other…read morepractice. people like you are why people don't like going to the dentist.

I do not recommend this dental clinic because they mislead patients and provide unprofessional…read moreconsultations.

I had not gone to any dentist in about three years and chose Quality Dental because they were part…read moreof my insurance network and because they are close to my home. First off, the staff was very friendly and welcoming. Second, they provided a safe place to store my bicycle while I was there. I no longer drive a car due to poor eyesight. Next, their dental staff was very efficient and communicated well with me. The dentist put together a very affordable treatment plan and set up several appointments for me to get everything done within a reasonable time. I HIGHLY recommend them to anyone needing a new dentist.

I had my first consult for an extraction and implant today and it was a pleasant and quick…read moreexperience. I now have an appointment in about 2 weeks and know exactly what to expect, what is expected of me, and the costs. I was initially concerned bc there are not many reviews in Yelp or Google for Biemcare but the Chamber of Commerce has 126 positive reviews which set my mind at ease. Search Chamber of Commerce Biemcare Camas for yourself. The reception and dental spaces are as spotless as others have noted. The staff and oral surgeon were all friendly and respectful. I also found my costs exceedingly less bc they are in my insurance network than the costs my wife's extractions and implant has cost (we did not know we were out of network at the time). I feel that I am in good hands with Biemcare with what I researched and my experience today.

Found it near impossible to even get a consultation appointment at this office. The front desk was…read morevery inflexible in trying to work with me to get my records transferred from another office and were insistent on me paying for a scan I'd already had. They also called right before my appointment with this information leaving me no time to get my records and then turned around and told me the next appointment would me several weeks out. If you're looking for a good customer experience, I'd look elsewhere for your care.

I've been seeing Dr Roman for years for cleaning and a crown,but this time was a disaster. When it…read morefailed, he did another one,still with no result. After further consultation, I learned the tooth was fractured and needed extraction,not a root canal. He did refund my money,but the whole process was a waste of time and distress. I wouldn't trust him for anything beyond basic dentistry.

Avoid this office at all costs. My experience was a textbook example of bait-and-switch billing…read morepractices. I was quoted one price, only to receive a final bill several hundred dollars higher. The office has patients sign a form stating that quotes may change without notice, which they use to justify significant, unjustified increases. After my visit, they maxed out my insurance out of hundreds, charged me an additional $700 out of pocket, and then still sent another bill for $600. When I reviewed this with my insurance provider and a third-party consultant, both confirmed that several of the services I was billed for were unnecessary. Equally concerning was the way I was treated after the services were completed. The front desk staff spoke unprofessionally and dismissively, and when I had to reschedule due to an urgent life event, after providing advance notice, I was still charged a cancellation fee. The office pressured me into additional treatments by claiming I was on the verge of periodontal disease and that I had "come in just in time." This kind of fear-based upselling is deeply unethical. I strongly encourage anyone considering this dentist to take the many negative reviews seriously. Patients deserve honesty, professionalism, and respect not misleading practices and inflated bills. Superficial friendliness masking extremely poor customer service. Expect to be treated like a dollar sign, not a patient.