After experiencing a terrible hit and run accident that totaled my car I had nothing to trade in and had not yet received my insurance payout check. I went anyway to begin searching for a new car. I was so happy to have Liz help me. I was there less than 3 hours and drove out with a new SUV that I love. Everyone was super friendly, the financing was thorough and explained in detail, and Jarryd made sure that all of my questions were answered. They were happy that I was happy. My daughter will be going to Baytown Hyundai later this Fall when she looks for a new car. Overall it was a wonderful experience! read more

Do not do business with Adrian in sales!!! Can't miss him maybe 5 foot 1, he will promise you great things then once he gets his sale he will throw you under the bus and treat you like garbage. Make this right Adrian! Saying it again read more

After searching at several other car dealerships, very thankful we found Baytown Hyundai. Adrian was amazing and worked hard to answer our questions and make the car buying process fast and easy. Best of all, this dealership doesn't advertise low and then force you into junk add ons. Thanks Adrian. Loving our truck! read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

My wife Hyundai Santa Fe was having issues and no one one really could not give us an answer at all what was going on. We sent it there 3 times for the same exact issue. The first time they told us it was a battery issue so they changed the battery and that was it. I told them that it was more than the battery because something was draining the battery. Once they gave us the car back, 2 weeks later the same issue happened again but this time the authentication system popped up on the screen and it wouldn't do anything at all. We had to get a tow truck to bring it to the dealership. I tried asking hunter and Josh what was wrong the vehicle, they kept giving me the runaround about what was going on and plus they wouldn't give us a loaner as well. Once a month passed, they called me and said that the vehicle was fixed and ready to be picked up. Whenever I arrived and spoke to hunter on how did they solve the issue. He couldn't give me a legit answer. Whenever I got in the vehicle I saw the same authentication system light on the screen that I did a month ago. Keep in mind, they told me they fix all the issues that was going wrong with the vehicle. I told them that I am not taking this car back until it's fixed properly. After that there was no communication what was going on with my wife car at all. Another month passed and we got a call yesterday saying the car was ready. Once my wife arrived to pick her car up, her seat was dirty with black oil on her cream leather seats. The service worker Josh try to wipe it up but it didn't help at all. They didn't put any plastic cover over her seats at all. I tried to clean it up as well but it didn't work at all. Whenever I went up there to ask what happed to the seats. Josh told me that they could clean the seats and it was already like that. The car is garage kept and low on mileage so I knew he was trying to lie about the situation plus he knew it was dirty because he tried hurry up and wipe the black oil of the seats. He also tried to act like he didn't know what I was talking about as well which kind of piss me off. Once I left and gave the service manager Hunter a call, I told him the whole situation and all he did was gave me his service director name and location that was it. I guess he thought I wasn't going to call him, but once I found his information for myself at the Spring Hyundai Dealership, I called him and he took good care of me and my wife. I will never get my vehicle serviced at this dealership ever again. Poor communication around the whole board. read more

Bait and switch. Do not trust. Found a car online, and made an offer. That offer was accepted. The morning of the pickup, I was texting with the salesman, and all was well. In the 30 minutes it took to drive to the dealership, that car was magically sold, and coincidentally only cars that had higher mileage and higher costs were available. read more

After a long day of disappointment at another dealership, we called Baytown, spoke with Kim, gave her the breakdown of what we're looking for & what trim we wanted. We made a trip to see them and they honored their promise of getting me in exactly what I wanted at a great deal. Great customer service. Not to mention she had the exact vehicle I wanted parked out front waiting for me. They didn't add on anything unwanted and they didn't try to force me to finance in- house I came in with my financing and my mind made up and I left a happy owner of a brand new 2025 Palisade! read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

Terrible, sales person used deceptive practices to get me to purchase the vehicle. They all are liars at the place, they are very quick to ask you to come in to the dealership and when you get there it's a different ball game. Sales agent was no where to be found. Prices he quoted over the phone were not honored . There were lots of ad on after the MSRP price without my knowledge before finance. The warranty information I was given was false. People stay away from this dealship. Baytown Hyundai is the worse place to shop for a new car. They will lie to you in your face , the managers are crooks Mike has no sympathy for any buyer and that's why the vehicles are staying on the lot . People look at the BBB websites and the rating is a F. Do your homework and stay away from this place where they are just trying to maximize profits, luckily I educated my self before I went there and they could not manipulate me Bravo read more

Does not honor their word. We had agreed on pricing with trade-in and deposit on 12/21 with the dealership knowing we could not meet to finalize all the paperwork until we got back in town on 12/30. What do you know - we drive all the way to them to sign the paperwork and now they won't honor the numbers they agreed on. It would be one thing if we didn't come on the day we had agreed on, but that's not the case. They decided that they wanted to change the agreed upon amount for the trade-in to $2600 less because it was past the 7 days from CarMax's offer - which they knew it would be from the beginning. Go elsewhere! read more

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Ozzie Mendoza is a great salesman talking from a personal purchase. He was impressive with his vast knowledge of all the ins and outs of sooo many different models of cars. The dealership was easy to work with coming up with a fair price and great service in the purchasing aspect. Hope the service department is just as great! Highly recommend Baytown Hyundai! read more

Baytown Hyundai - 2024 Hyunda Venue. - Auto Parts & Supplies Near Me - Baytown, Texas

We stopped by the week before we purchased to look at the Palisades. Carlos Martinez showed us all the options and differences between each one answered all our questions and was not pushy or anything towards us making a purchase that day. After our great experience with him we knew when it was time to purchase it would be with him. Yesterday we did that and he made the process so easy. read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

We had the absolute best experience purchasing a vehicle from this dealership, and our sales consultant Alex was the best. The GM was kind and down to earth, and Alex was knowledgeable and easy to work with. We will definitely be back in the future. read more

Whatever you do, do not get a car lease with this dealership!!!! The people the run Baytown Hyundai DO NOT honor lease contracts!!!! A binding contract by law they do not follow. Went to buy my car at end of my lease and they wanted me to pay $5,000 over what my lease contract stated. The shady sales department also wanted me to pay $1500 so they can inspect my car. Plus various other add-on worthless charges. Do Not Do Business with this dealership!!!!!!! read more

0/5 stars honestly. We purchased a 2018 Chevy Traverse from Adrian, the vehicle to the naked eye look like perfection, when we test drove we did note that there was a jittery type feeling when the vehicle gets anywhere near 1500-2000rpms. We notified Adrian about this a few times prior to signing papers, he assured us each time that there was "absolutely nothing wrong" with the vehicle and that "maintenance check it out" and "everything is great". Adrian also stated that the side mirror detection was functioning properly. We went ahead and cut them a 20k check for the vehicle and noticed immediately after we got off the lot that the side mirror detection was malfunctioning and once we were about 10 minutes into driving on the highway the vehicle started shaking even worse. Turns out they sold us a vehicle with transmission issues after assuring us several times that the vehicle was clear by their maintenance team. We called and spoke with a sales manager and we are absolutely stuck with the vehicle. Would not recommend this dealership as they are willing and happy to sell a vehicle for 20k with transmission issues that will cost us around 7k to repair. read more

BUYER BEWARE!! Absolutely the worst car buying experience I've ever endured. I simply can't fathom how a big name car dealership can treat their customers like this and continue to stay in business. Earlier this month I purchased a 2017 Jeep Wrangler with 55k miles. My sales lady was Kim, and SHE was fantastic. Its unfortunate that she is wasting her sales talent working for such a sleazy and worthless car dealership. Within 14 DAYS of purchasing this vehicle, the A/C went out, the electrical system fried itself and caused a series of small fires inside the engine compartment, and the new windshield that was promised to me at the time of purchase was never provided to me. I haven't even received my permanent plates yet, and I'm already over $4000 deep into repairing this vehicle. I haven't even made the first payment on it yet!! After 5 unanswered emails and 3 unreturned voicemails to the dealership, I was finally able to reach the Sales Manager. He attempted to tell me that he had "tried to call me back, but must have dialed the wrong number...". I have ONE phone number, and this is NOT the day and age of the rotary phone. Dialing the "wrong number" is no longer a valid excuse for simply not returning someone's call. The dealership absolutely REFUSED to work with me. They wouldn't even CONSIDER meeting me halfway on some of these repairs. They steadfastly hid behind the excuse of "you elected to purchase AS IS and declined the warranty". I explained that this was not some $2500 crapbox at a Buy Here Pay Here, that this was a $30k vehicle and they were a (somewhat) "reputable" dealership. I expected them to act at least in the SPIRIT of good faith and offer to have me bring the vehicle back for them to inspect and assess. WRONG. They told me that there was no recision period in Texas, and that I "should have purchased the warranty". Upon further inspection of the vehicle, I removed the interior carpet and it revealed SEVERE rust throughout the underbelly of the vehicle. Baytown Hyundai has proven that they do NOT stand behind the vehicles they sell, they will NOT work with you AT ALL to develop a reasonable solution to any problem, and they FLAT OUT REFUSE to return calls or emails. This is a problem from the Top all the down, since 2 of my unanswered emails were directly to the General Manager of the dealership, Jarryd Van Oostrom. I am DISGUSTED with this entire experience. Baytown Hyundai should be ashamed of themselves. CAVEAT EMPTOR!! read more

Deno Long made me feel very uncomfortable. He was slow from the start when it came to actually working with me even before the credit pull etc. Then he became aggressive and rude when I got a car from a different dealership. He doesn't want to delete personal info so he's most likely a scammer. Please beware. If you see a bald headed older black guy do not work with him request someone else or leave. read more

Stopped in to ask a question about our Hyundai. Dillon was super nice, helpful, and attentive. Would definitely come back here. It's hard to find people who are genuine in this business. I must say this dealership has been consistent on many occasions. Thank you for hiring, training,and maintaining trustworthy people. read more

WARNING: HUMBLE HYUNDAI, NORTH FREEWAY HYUNDAI AND BAYTOWN HYUNDAI ALL HAVE F RATINGS IN BBB. WARNING FROM BBB: CURRENT ALERTS FOR THIS BUSINESS Pattern of Complaint: Since July 2022, the BBB of Greater Houston & South Texas has received several complaints and customer reviews on Humble Hyundai that exhibit the following patterns. According to the consumer's disputes, it is being alleged that Humble Hyundai will negotiate pricing but once the consumer arrives at the dealership the price is higher than agreed upon. Also, per consumer's disputes, it is being alleged that the dealership is including add-ons during the financing phase without prior knowledge. Some consumers are reporting that they are unsuccessful in reaching the finance department to cancel warranties. Per one consumer's complaint, they were told it is a requirement to have the extra warranty ($1897) in order to purchase the car. When they checked the paperwork, the add-ons were voluntary and not mandatory. They feel the company is utilizing deceptive practices to force consumers to buy extras. Do not buy or deal with these dealerships before reading the reviews on the BBB and on-line. Be forewarned that several customers report that they are manipulated in giving the dealerships a high rating in exchange for a free service. If the reviewer does not across the board give high marks, the offer for the free service is reneged. So be wary of any high marks. The three dealerships are owned by Paul Peebles. The General Manager at Humble Hyundai is John Kay and the Fixed Ops Director at the three dealerships is Tim Shipe. Rather than honor my safety recall appointment of three weeks, I was told that I needed to return because the part was not available and that customers need to come in first to have their VIN number and odometer photographed before the recall part can be ordered. Total BS. They then give you a 21-point inspection list of REQUIRED IMMEDIATE ATTENTION items: brake flush 169.95; fuel injection cleaning service 179.95; engine coolant 159.95; transmission fluid change 331.37; and most incredibly, an alignment of 119.95 for tire damage and abnormal wear [for 4 one-month old tires with alignment done at time of purchase]. $1,040.64 worth of unnecessary repairs. I was then put on a DO NOT SERVICE list because I became upset when I was lied to and made to waste my time and work. If you experience problems with these dealerships, contact BBB, https://www.bbb.org/; Attorney General of Texas Consumer Protection at https://www.texasattorneygeneral.gov/consumer-protection; and the United States Department of Transportation for safety recalls at https://www.nhtsa.gov/. Good luck! read more

The day finally came where my SUV gave me it's last trip. I've been putting off buying a new vehicle because I haven't had a car payments in so long. I'm a firm believer in not buying brand spanking new cars because the minute you drive off the lot, you lose a bug chunk of value right then and there. I searched online for super low mileage cars in my budget and I found a great deal here at Baytown Hyundai. It was one of those too good to be true deals, so I scheduled an appointment to come check out the vehicle. Speaking to the dealership on the phone was easy and painless. Once we arrived, Dustin the salesman we spoke to on the phone was waiting for us. He had the keys ready and we went straight to it. We did a once over and took it for a spin. We came back and even looked at brand new cars because of the excellent rebates they were offering. I decided on the used car because it was fully loaded and 5K less than a brand new base model. Lee in finance was excellent when it came down to the numbers and explaining everything to us. Neither him nor the salesman pressured us into anything. They gave their honest opinions on all products they had. This was one of the most easy and painless car purchases I've ever had. We were so happy, we may go back for another vehicle in the very near future! read more

I normally don't write reviews but this is ridiculous. I call this place after my car broke down & left my son and I stranded on the side of the road. I talked to one of the service managers and explained that my car had broken down and no normal place such as Firestone could fix it because it was a recall issues ..now my car sit in my driveway I can't use if at all But even with all the explaining I did and begging to go get me sooner they told me that the earliest date was 3 week from now.. And my car is still under warranty. if I could give this place zero stars I would read more

Never buy a car here unless you live close to a different location for service. The sales department is good but service needs to be closed or replaced read more

After having our car for over 3 months in the service department, they finally returned it with the steering wheel and gear covered in grease and the interior filthy. It also required a jump start at pick up and the employee refused to get or call a manager. Supposedly, the battery is weak from sitting there for so long. If they knew that, why didn't they make sure it would start without any issues? They also refused to provide a loaner car for the duration of the repair because I guess they assume everyone either has an extra car laying around or has extra cash for a rental car for months on end. This all while we're paying the note on this car we bought from them! Even though the repairs were supposed to be fully covered, we still had to pay several hundred dollars to get it back because they couldn't get a required part through the warranty. But magically could if we paid for it. Ridiculous. Tacky. Unprofessional. Don't deal with these people. We'll never buy another vehicle from them again and frankly wouldn't buy a Hyundai after this fiasco. They need to take lessons on communication and customer service. read more

We had a great experience at Baytown Hyundai. We purchased a beautiful car and I would buy from them again. Thank you Kimberly for your help! read more

My son dropped his car off Saturday morning. Today is Thursday the 15th and no word. On Saturday my son was told two people quit. Today when I went in I was told 1 quit and 1 was out for birth of a child. Then they stated someone called but no one answered. Check with my son and his call log shows no one calling. I was told maybe tomorrow someone might be able to look at his car. Unacceptable service. Don't lie about calling because if you did call you would or should have left a message. read more

For the most part, the car buying experience was not bad (besides the extremely high interest rates of course). A trade in was conducted with the dealership agreeing to pick up the vehicle from its location. Well, after SEVERAL txt and calls to my SALESMAN AND a call to the location's "MANAGER"..... the trade, still has not been picked up and I have yet to receive a phone call or text back from either of them!! IT'S THREE (3) WEEKS LATER BTW!!!! This is not how professionals conduct business!! read more

This dealership went above and beyond to help us get a new car for my grandson. They did not play games and try to sell us more than we needed but instead listened to what we were willing to pay and helped us any way they could! I would especially like to thank Deno Long and Michael Hamlin for their very quick replies to my correspondence and working so hard to make the deal happen! read more

My wife and I recently purchased our first car here and we had a fantastic experience. We met one of their salesmen, DeWayne, who made our entire car buying experience so smooth and easy. With this being our first time buying a car I was worried that we would be stuck with a pushy salesman but once we met DeWayne all of our fears went away. He was incredibly knowledgeable about Hyundai's product and answered every question we threw at him. He listened to what we wanted and was able to point us in the right direction and showed us different models and trim packages to help us narrow down what exactly we wanted and gave us space and time for my wife and I to discuss our options; no pressure from him at all! At the end of the day we drove away with a beautiful car that we love and that meets all of our needs. In my opinion DeWayne is a top tier salesman and I would strongly refer anyone to stop by and have a chat with him. He's kind, funny and incredibly easy to talk to! read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

Had a wonderful purchase here with the help of Ash and Dewayne! Wonderful sales men, to make accommodations for what I needed in my car! 2020 Santa Fe! i love it so much thank you to the service team for helping with my car! Mr.Lee in the service department did a wonderful job of taking care of me and my car, not all new cars are perfect but they made sure mine was! Best place for deals and prices! 10/10 would recommend asking for Ash or Dewayne! Thank you Baytown Hyundai Team you all are amazing! I'm in love with my car and the fast service! read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

I was in the market for a new vehicle and everyone who knows me, knows I hate to shop for cars. It's mainly due to the long waiting and the lies told by car dealers. I had just driven from work from South Houston, to LaMarque to pick my father up and headed to the Ford Moter dealership in Rosenberg to look at a car I wanted. Apparently they are the king of liars and I ended up waisting time, energy and GAS! I didn't even end up getting out of my car after I found out I was lied to. As we drove off my father remembered the gentleman who sold him his car a few years back and said that Mr. Fiaz was honest and a hard working dealer at Baytown Hyundai. So he called him over the phone and he quickly called back stating he could help. When I got there he set me up with Kimberly Woodburn who was very nice and professional. She explained and answered all of our questions. Mr. Fiaz got me in the exact car I wanted (2020 Hyundai Sonata SEL) and I walked out of there happy. They even stayed late to help a since I ended up getting there at 8p and they closed at 9p. Total experience was the best I've ever had. Baytown Hyundai will definitely get my business again and great references from me! read more

Jacob Middleton at Baytown Hyundai is kind, honest, and a true gentleman. I could have saved myself hours of online searching if I'd just called him first. After my daughter totaled her car, he found us exactly what we were looking for: a compact sedan in summer 2022, otherwise known as a needle in a haystack. And Baytown Hyundai is pricing them competitively; not taking advantage of its customers in this sellers market. If you want someone who will find the car you want and treat you with kindness and respect, please call Jacob Middleton at (832) 790-3450. This is my twelfth car purchase. Most have been BMWs. Purchasing a car from him was exactly the same - seamless with no sales pressure - simply an easy business transaction and now a new friend. read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

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They are set apart from other dealerships. They are honest, work with you on pricing, and have integrity. They made our buying experience painless and easy. read more

I have some work done on my Hyundai and I am Very satisfied.Every time I call they answer my questions and when I take my Hyundai in they tell me everything that is wrong with my car and fix the problem . I am a very satisfied customer read more

I bought a Santa Fe Calligraphy on June 3. The first star I gave is because I do love my car. The second star I gave is for Carlos Martinez who was NOT my salesman but went the extra mile for me later. I'm 76, forgetful and June 3rd was a hot and long day. My new car was pulled up next to my trade in. I started to transfer a lot from old car to new car and I thought my salesman was helping. We both wanted to get finished. He said he had "people waiting for him inside". Things were forgotten by me, everything in glove compartment, everything in covered storage in back and things on my rear view mirror. my church 5 DVDs, tablecloths, 10 SS study guide books. When I called back I was told everything was gone... thrown away. For a week i called them and went to the dealership to ask them to help me.This may be the policy of all dealerships and I realize now that the dealerships policy is that it was my sole responsibility to empty my car. I actually thought at the time that my salesman was helping me.Maybe the next time a 76 year old woman comes in, her salesman will help her make sure that everything is removed from her car. I'm sure that older woman would appreciate that. Thank you Carlos Martinez for finding a least one of the things on my review mirror .....in the trash. My actual salesman said..." well this is a learning moment for you, right?" Yeah I learned my lesson with Baytown Hyundai. read more

When we went there, the salesman was showing us used cars. However, we were interested in purchasing a new car. When we asked to look at the new cars, he asked us if we could afford it... read more

I have to say the EASIEST transaction ever! Dino and Kim were awesome! We bought a 2017 Toyota Tundra and it was very easy. Did our research online and got exactly what we wanted. Everyone said we wouldn't find a truck but it was so easy using Autotrader and these two amazing employees! So ask for Dino or Kim and you will not be dissatisfied! Thanks Kim and Dino! read more

We were referred to Baytown Hyundai by a family member and we are SO HAPPY that we did!! Our wonderful saleslady, Kim, saved us $$, time and stress. I shared a small list of things I wanted in my new car and she absolutely delivered. The sales manager was amazing as well, he really worked with us and our budget to ensure we got the deal we wanted. We arrived and left within a few hours, including test drives and scouting the lot. Ms. Kim made shopping for a car fun again and that says A LOT in a car dealership. She was fun and knowledgeable and did not pressure us towards any particular vehicle. It's always a little intimidating to car shop, there is always the prenotion of the overbearing salesmen, long hours of negotiating and stress of not walking out completely satisfied. Imagine NOT having to deal with any of that. Well friends I'm here to say you can with a trip to Baytown Hyundai!!! read more

I had the best experience at Baytown Hyundai was the easiest car buying experience I've ever had and I've done some vehicle buying in my days please go out see Mike and Kim they get a 100 start review ans ray in finance as well Yelp need to add more stars to give to customers for sure I started off at ron carter Hyundai in Clearlake which I will not recommend anyone going there they will lie to you just to get you in which is what happened to me so after reaching out to some friends of mine that said please reach out to Mike at Baytown Hyundai he help them and I will say anyone in the marked foe a new vehicle I've never had anything but General Motors vehicles man I love my 2020 Hyundai Santa Fe SEL 3 premium. Kim ,Mike and Ray they give above and beyond to may you feel like family not a customer while I was there there was a family there from pearland as well buying from there so that made the experience even more comfortable for me that someone from my town beside myself would drive there to buy for the customer service you receive Thank you thank you thank you Mike Kim and Ray read more

Baytown Hyundai - Auto Parts & Supplies Near Me - Baytown, Texas

Excellent customer service. Dino my salesman was very helpful and returned my calls promptly. Would purchase my next car from them again. Randy R read more

Called ahead of time make sure they had the vehicle we were looking for. Spoke with Kim (Sales) and she said they had 3 in stock. Showed up to the dealership 30 minutes later and Kim was finishing up with another customer. The extremely awesome General Manager stepped in and assisted us with test driving the vehicle and beginning the trade-in process. After Kim became available, she picked up where the GM left off. Traded in my old vehicle, purchased the new vehicle at a great price, and drove off within an hour and a half! Great customer service! Great experience! We will be back! read more

I have to say I'm rather disappointed. Just finished driving back from Austin with our family and our 2019 Hyundai Ioniq (that is still under warranty) got a check engine light, tried to make an appointment here online only to see that there are no appointments for 2-3 weeks. I tried to call the service department and was on hold for 15+ minutes until I just gave up and reached out to another dealership instead. read more

After trying to purchase a car at 4 other dealerships around the Houston area I finally found Zach at Baytown Hyundai. The team here was so attentive and honest. They made this process (which can be daunting) extremely easy and stress free. Ray in finance was amazing and explain all the ins and outs of the paperwork. Zack the sales man was charming and knowledgeable about all the cars we looked at. I didn't feel pressured or scammed. I will definitely be buying my next car with this team again and you should too. They even arranged for my rental car to be returned to the airport for me!! 5 STARS!!!! read more