Our windshield replacement went flawlessly. Josh was very communicative and completed the job…read moreprofessionally. Hampton Roads Autoglass provided us the best price. We are extremely pleased with the service we received and would highly recommend this business.

Josh did a fantastic job communicating about what time he would be there and getting our windshield…read morefixed up. It looks great!

these guys did a great job for a great price. I would definitely recommend using them. They were…read morealso flexible with my schedule.

Writing this review after almost a year after receiving this repair on my truck sunroof. I can…read moretruly say the service was top quality and worth ever cent! The tech and service team were, very knowledgeable and they provide superb service. I can't say that about anyone else in the Hampton Roads area.

I had the unfortunate luck of a small rock shattering the rear window on my '15 Mazda MX-5. Called…read moreand spoke to Lee late on a Friday. He was kind enough to spend a bit of time to discuss circumstances and advised, he'd have Raven follow-up with me on Monday. After everything was coordinated, I dropped off my car of with Lee explaining the job isn't simple/easy but he and his son, Chris would take good care of my it. He even gave me a lift home as I have no family to help me out. Lee, Chris, Raven kept me up to date as the job progressed which I greatly appreciated. Picked up my car and everything looked and worked perfectly! I knew upon speaking with Lee the first time, that he has a great deal of knowledge & experience and I had no hesitation in having him & Chris replacing the window. They stuck to the original repair quote eventhough, it took more time to get the job done with precision. They truly possess a wealth of experience and the entire staff is a credit to the profession and the community! Thanks for everything!!!

Daniel was a down-to-earth man and super nice. He fixed my broken right mirror. Steven helped…read moreensure it was fully integrated with the control system so I could adjust my passenger mirror from the control system. The price was fair to above average, though it's a business, and you can expect a good business with this quality of service to make its income. Thank you, Daniel and Steven. Stay blessed.

My entire rear windshield got smashed on 06/16/26 and other shops had appointment availability…read morewithin the next week or two. So, I check this place out and I was surprised to see that they had an appointment open for me in two days! I was a bit skeptical but I needed my rear windshield replaced asap. Thankfully, making the call for the quoting and appointment was straightforward and brief. Larry was my technician on 06/18/26 and he was swift with the job! Just like the call-- straightforward, polite, and brief conversation. At the end, pricing was fair in my opinion. I have a 2019 Toyota Corolla Hatchback and the rear windshield is marketed at $260. So, including the remove and install and the materials required for the job, the total I paid at the end was $335!

I called on a Wednesday to set up an appointment for Friday and my information was taken and I was…read moretold a time frame they would respond out. Friday comes, I wait all day and never heard from them to say they were coming. I call around 3 pm and the man who answers the phone doesn't seem to know about my scheduled appointment and said I will call you right back and hangs up immediately. I never got a phone call back. Its now the weekend and most places don't do service so my damaged windshield has only gotten worse.

I was hoping to give this place a great review because they were able to come out same day but…read moreeh... Here is the Reader's Digest version of my issue: So I was sitting in my car in the parking garage before I went into work and all of a sudden, my driver's side front window just shattered! Nothing hit it, it just shattered and thankfully it didn't fall into my lap, it stayed in place. My husband googled some places and I called around and ended up calling American Auto Glass. (They must work with Budget Auto Glass because they were the ones who actually came to do the job). Anyway I explained what happened and the person who answered was helpful...friendly NO. whatever. He said that someone might now be able to come out because it was raining. I explained that my car was inside of a parking garage. So he said he could have someone out late morning and that they'd be calling me. I hadn't heard anything so I called back just to see if the time we selected was still fine. Reason being is that I understand he's on the go and sometimes they may not be able to come at the time planned PLUS I had to use my lunch break for this. So I called and the man I had spoken with earlier sounded like he had an attitude that I even called to follow up. "Well I told you he would call you. He will be there at 12:30." RUDE! Anyway, I clocked out at 12:20 so I could start my trek in the rain to the parking garage which is about a 5-7 min walk from job. I get a call at 12:22 from the guy who is coming to fix my window and he says he will be there in 30 mins. -____- Anyway, He shows up at 12:56 and replaces my window. Didn't take very long at all which was only thing on the list of things that were positive about the entire experience. I asked him how this may have happened and he said "someone hit it." And I said that no one had, that I was the only person around when the glass broke and then he says it may have been a crack on the edge of my glass. That made more sense. I thanked him for coming out to replaced and he just nods his head yes.............ok. He then goes on to say, " you're going to have to pay for me to get out of the garage."LOL... you know what. it's the holidays, this guy fixed my window and I don't have to drive in the rain and worry about glass falling in my lap so I let it slide. I had no problem getting him out of the garage but his tone was just awful. I can tell good customer service is not stressed at all with this company. As far of the price. I had to bite the bullet and pay the $163 because other placeI called was cheaper but were stated they don't provide their mobile services in the rain. Bummer Anyway, two stars for fixing my window same day but nothing more than that due to the nasty attitudes and being late. I will definitely look elsewhere for my glass needs next time.

I used the company to replace my windshield on Lexus rx350. Booking and replacement process were…read morereally smooth and clear. It took less time than I expected. But there were 2 issues: 1. During the installation they broke my dashcam. I have an integrated one and probably they didn't even know there is a camera and obviously broke it during the old windshield removal process. 2. Unfortunately I chose an aftermarket windshield and I was not properly informed about the difference. There is an information on their website that aftermarket glass just the same like OEM but not. It is not tinted at all and it's obviously less sound protected. Now it is much louder in the vehicle. So if you are going to replace the windshield please take off all equipment prior and use only OEM glass.

would not honor my appointment after confirming. Tried to blame me when I showed proof of…read moreconfirmation suddenly the person went home. I spoke to Stephen every time and was speaking to him at the time so safelite canceled my appointment the provided inaccurate information. in addition I asked for an address update 4 times never was updated and to call my insurance myself when safelite told me they would handle it.

JODY FOR PRESIDENT!!!!…read more Having a jeep means my windshield is a magnet for rocks. I had 4 cracks, and Jody and her husband had them all buttoned up in 45minutes for about $140. Scheduling my appointment was so easy, she made my appointment at the earliest availability which was the same day. I feel good knowing I have a trusted resource for something like this.

The BEST service!!! I highly recommend them. Make sure you call and make an appointment. They are…read morean excellent mom and pop business. They have been doing this for years. They are great on the phone with specific instructions. They are fantastic with telling you step by step what they are doing. They give you all the instructions and physical information for when you go get your car inspection for the year. You can call with any issue or follow up question. They are just fantastic. And I love the little dog assistant. She is a sweet pup. My windshield looks fantastic. Great value

You can't get a person at the local shop. I had an appointment for a calibration and then received…read morean email stating "congratulations your windshield is calibrated".. I was trying to call to see what was going on but could only get the 1-800 people who had no idea either and eventually disconnected me. The people in the actual store are very nice though.

Absolutely the worst windshield store in the local Chesapeake area. On TWO different vehicles (2-3…read moremonths apart) that i unfortunately had to have windshields completely replaced, this subpar establishment completely waisted my time with 4 pointless appointments. I booked 4 different appointments (2) mobile to be done in my driveway and (2) in shop and all of them resulted in them no being able to complete the replacement because "their manager" didn't conduct the correct inventory resulting in them not having my windshield!!! I took (3) different days off from work to have this done and not even an apology was given, simply let use reschedule you... The last two appointments I even doubled checked to ensure they had my specific windshield and the manager responded "Yes sir, we book appointment with the VIN so we have your windshield on site".... Save your time and simply book at ANY other windshield shop not named Safelite because they will waste your time 100%. To top it off, when I picked up my vehicle today (June 12, 2026) they left my vehicle unlocked! Like this place can't get any less professional. Be smarter than me and go elsewhere. I used my progressive insurance which they recommend Safelite but you can pick your own windshield place so I HIGHLY recommended you avoid safelite.