I used the company to replace my windshield on Lexus rx350. Booking and replacement process were really smooth and clear. It took less time than I expected. But there were 2 issues: 1. During the installation they broke my dashcam. I have an integrated one and probably they didn't even know there is a camera and obviously broke it during the old windshield removal process. 2. Unfortunately I chose an aftermarket windshield and I was not properly informed about the difference. There is an information on their website that aftermarket glass just the same like OEM but not. It is not tinted at all and it's obviously less sound protected. Now it is much louder in the vehicle. So if you are going to replace the windshield please take off all equipment prior and use only OEM glass. read more

would not honor my appointment after confirming. Tried to blame me when I showed proof of confirmation suddenly the person went home. I spoke to Stephen every time and was speaking to him at the time so safelite canceled my appointment the provided inaccurate information. in addition I asked for an address update 4 times never was updated and to call my insurance myself when safelite told me they would handle it. read more

DO NOT get your windshield replaced here. In my experience, they'll break your rearview mirror and then be unable to give you an answer on when you're going to get your new one after 2 months of calling back. Manager is only available for 1 hour of the day, which he may not even be in the store to take calls for. If he does answer the phone, he'll probably say he's going to call you back by 5pm that day and three days later you won't have received any calls. Two months and many many many phone calls later I still don't know when I'm getting my mirror fixed or if I even am. Expressed to the manager that I needed this ASAP because my inspection was up at the end of the month and he assured me he'd have the problem fixed by then. Obviously, this was a lie. Well, after just receiving a phone call in the middle of writing this review, the mirror was never ordered. TLDR, DO NOT TAKE YOUR CAR HERE. IF THEY MESS IT UP YOU ARE SCREWED. EDIT: SPENT $450 BTW read more

Safelite AutoGlass - Broken Mirror - Auto Glass Services Near Me - Virginia Beach, Virginia

This place is the most unreliable vendor. We've been rescheduled not once, not twice, BUT 4 times. The first was due to the part being scratched, the second was they didn't get the replacement part in time for our next scheduled appointment (although it was two weeks from our original date), then it was cancelled due to "unforeseen circumstances", then it was "oh someone ended up not rescheduling you so you weren't on the schedule". This is the worst service we have ever received. It has been a month since we were supposed to have replaced our windshield. We still don't have a solution in place but a promise that a manager would be looking into this when he gets in this afternoon. And even then, they don't hold parts at this location. If I could give negative stars I would. read more

They missed my first appointment. No call/no show! Trying to get ahold of Safelite on the phone is a joke! When you do call, the recorded message repeatedly want you to go online or talk to an AI bot. VERY FRUSTRATING!!! read more

I left a 1 star review about the Virginia Beach Blvd location. The information was accurate. But the manager, Will, has bent over backwards to make things right. The most frustrating part was not being able to reach anyone which escalated the whole situation. That's a corporate problem, not a location problem. Dr. R read more

Received call from safelite after insurance filed claim, missed the call, called back and they couldnt find claim. Placed on hold to be transfered to a person who could locate - nope, just dumped back into que. Transferred 2 more times, got to a sup to get this figured out and schedule - an hour and 40- minutes later, I was warm transferred from sup to a scheduling girl who said she need all my info again, since the sup never gave her any of my info. Apparently he was safelite. This person placed me on hold for another 18 minutes, lol. really a joke of a business - their reviews say it all read more

I had my windshield replaced in Baltimore, MD, but the molding didn't fit correctly. I got home to Norfolk, VA and took my Honda to the Safelite shop on Virginia Beach Blvd so they could replace it with the correct molding. The tech was very nice and it was finished very quickly. The molding also CAME OFF as soon as I got on the highway. Attached by only one corner, it started slapping the roof of the car. It could easily have cracked my sunroof and definitely impacted the top of the car. I can't rebook online. I'm certainly not going back to that location. The receptionist was very busy looking at paperwork when I arrived for my appointment this morning, and didn't even greet me. I was standing a foot away from her. I've spent more than a total of 2 hours on hold, throughout the day, because apparently the store has to respond and apparently they can't be bothered to pick up the phone. I don't leave reviews, especially bad ones. But this is egregious. read more

this place is an absolute joke. I made an appointment to get my mom's back window fixed. appointment was made, emails were sent to confirm the appointment on the days leading to appointment and on the day off and no one fucking shows up. I waited all day for nothing. what an absolute waste of fucking time read more

Chipped windshield repair needed. Process logistics and communication pre-visit were impressive: automated texts and emails, not to mention wiperblade upsell attempts. Surprised by lack of organization on arrival to facility. Admin staff seemed surprised by my visit. My repair didn't start until 30min after my scheduled appointment. Thankfully, the technician assigned saved the experience (gifted 1.5 stars back). He was friendly, knowledgeable, and communicative. read more

Safelite AutoGlass - Auto Glass Services Near Me - Virginia Beach, Virginia

Scheduling online seemed easy at first BUT the price kept on changing with lots of extra costs on check out. Found a coupon online but then when I got to check out they were charging extra for recycling and although it said Free replacement wipers it was clear they were charging $70 for them. Scheduled service and got a window of between 1-6pm. Took afternoon off to wait for them. Got a text in the morning confirming my appointment. Then at 3pm got a canx email for no reason! tried to find out why - spent ages trying to get a live rep to talk to. When I finally did, she couldn't answer why the canx so put me on hold for 30 mins while she contacted the dealership. I waited over an hour. No answers. I gave up when got refund. Then I went into yelp, found All Auto Glass and had a seemless experience from start to finish, for $70 less than quoted with Safelite!! read more

I could not be unhappy with Safelite and will do anything not to interact with this company. I went online to schedule an appointment and was estimated (Quoted?) a price of approx $475.00 which I thought was a fair price but at that time did not commit. The next day I received an email indicating that if scheduled a service Safelite would discount the estimate $100.00. I immediately schedule and awaited the day of install. After a few texts confirming the time and date (which I appreciate) I received a phone call asking how I was to pay for the service and the representative indicated there would be a $799.00 charge to be applied to my credit card which I was shocked to hear. After discussion I indicated that I had a hard quote of ~ $375.00 and did not understand why the now, elevated price. The difference was due to calibration of the safety equipment in the windshield and was told that I should have known that this was to occur and therefore the upcharge. The end result was that I cancelled the service as I feel that the estimate should represent the price (unless there are unforeseen circumstances) and that safelite abused their commitment. Buyer Beware read more

Safelite AutoGlass - Estimate - Auto Glass Services Near Me - Virginia Beach, Virginia

Unfortunately I've been here way too many times in a 12 month span. This is no fault of Safelite, but have everything to do with windshields in general. The last 2 times I was here I opted to wait. I've never spent over 1hr here while waiting for a crack or windshield repair. The staff is extremely nice and knowledgeable. As long as I own Jeeps, I am sure I will return. Good job Safelite. read more

Safelite AutoGlass - Auto Glass Services Near Me - Virginia Beach, Virginia

Had an appointment for April 2 from 1:00 to 6:00. They never showed, called, or texted. Super unprofessional. I will call my insurance company and schedule someone else tomorrow. read more

Fun fact- did you know your windshield can crack on the INSIDE from "extreme temperature changes"? Well now I do. That was an expensive piece of information to learn. When I noticed the crack I went through my insurance company. They kept recommending Safelite, but I wanted to go with someone more local. So I called up a local shop and left a message. After not hearing from them I then sent an inquiry through their website... nothing. So I went back to my insurance company and just went with Safelite to get this off of my todo list. I was able to make the appointment online and there were tons of time options to choose from including a drop & go option every day. I think they also offer services where they will come to you, but my car is more like a spaceship with all the safety features so I had to go to the shop fo they could perform all the recalibration stuff required to make sure the features will continue to function correctly. Check in was easy and I opted to wait in the lobby while they replaced my windshield and recalibrated the safety features. My car was ready to go before I knew it! They had a TV in the lobby as well as complimentary beverages. The technician I worked with was extremely friendly and gave me clear instructions for the do's and don'ts for the first 2-3 days with my new windshield. A bonus was getting to overhear a conversation happening from another technician who has been with Safelite for over 7 years. He was talking about the company culture was treating each employee like a professional vs just a glass slinger. It felt good to hear that even under a national brand the employees at this location feel valued. No one wants to have to deal with an unexpected auto repair situation of any kind- but I'm glad that places like this Safelite location exist to make the process easy. read more

I had a scheduled appt. today from 1pm to 6pm with Corey the technician who never bother to call or text to say I can make or I'm running late because I had an issue with a previous appt., nothing. I call the one 1800 number and they want to reschedule me, really why would i do that when they obviously did'nt respect the 6 hours I blocked off today to get my windshield replaced. Safelite, you guys need to do better. but I'm at fault too because I should have looked at your reviews on yelp first and I never would have scheduled and appt. read more

Super impressed with Safelite and their customer service. Had to fight my insurance company a little bit and pay out-of-pocket for my windshield, but working with Safelite was super helpful. I arrived 30 minutes early to my appointment, they were able to get it started pretty instantly and were done in less than an hour. That was wonderful because I was able to pick it up before they closed. When I got in my car, I could tell that the person who drove it took care of it and respected it. Also, they even put new stickers for my EZ pass. Overall I had a wonderful experience, and will be happy to work with them again if needed. read more

It seems the manager Will is the problem and Safelite refuses to do anything about it. Look at all the recent 1 star reviews on Google that mention him by name. He told the customer service agent (who I spent 30 minutes waiting for) that he would call me in 10 minutes. That was 3 weeks ago. This location is a complete scam. They have been paid by insurance already and they did not complete their job. You can also see the generic, AI generated responses to all the negative reviews. Maybe a class action lawsuit is needed read more

Who doesn't love a great jingle? "Safelite repair, Safelite replace". Genius I tell ya, because that's exactly what they do repair, or replace auto windshields. They will even do it at your home or office. This is my first experience with Safelite auto glass. I elected to file a claim with my auto carrier who contacted Safelite and in turn they contacted me to set up the appointment. Within 12 hours of calling my carrier Safelite contacted me to set up an appointment the next day. The woman on the phone was friendly to deal with and gathered information in less than 10 minutes. She also took my credit card information which is optional to do over the phone, or you can do after the service is complete. They will also attempt to sell you wiper blades that are their own brand and supposedly comparable to Bosh. Who wouldn't get new blades with a glass replacement, not me. Good wiper blades are not inexpensive, so don't think they're trying to take advantage of you. I gave the woman my credit card information and completed the transaction. A few emails came across from Safelite confirming the appointment and providing information about their services. I needed to call them regarding the appointment I had set up the previous day because my appointment was very tight to make it. When calling the automated service it recognized my phone number and I was transferred to the local office who was pleasant to deal with. On the day of the glass replacement I was running 20 minutes later than the appointment time. I apologized and the master tech who took care of my car said it wasn't a problem at all and confirmed my windshield was in stock. He informed me he should have my car back in around an hour. My car was quickly taken in the garage to complete the windshield replacement. The lobby presented nicely with plenty of chairs, a kids area, a office table and complementary snacks and drinks. There is also a TV that was on HGTV and played a lot of Safelite commercials. One of the managers came out to talk with me and we chatted for probably 20 minutes. He discussed the business of glass replacement etc. and their expansion into Williamsburg by the end of the year. I was impressed. My car was delivered back to me in around an hour and a half and everything looked great! Due to a malfunction with my credit card information a manager that I had yet to meet needed me to go in his office to finalize the paperwork. He apologized for the card information not going through. He was extremely professional and I enjoyed some small talk with him. I would absolutely recommend Safelite to anyone that needs repair or replacement of an automobile windshield. A suggestion is that they have all staff look presentable in their red shirts. A few of the techs shirts were beyond disgusting and needed to be thrown away. 4.5, rounding down with credit info not handled properly. read more

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Safelite replaced my windshield after it split from side to side during the abrupt freezes we had in Jan '22. I am VERY satisfied with the quality and speed of work. Our technician, Kamilo, was not only professional, but friendly and conscientious of how particular I am about my truck! Overall, a great experience!!! read more

Like many other reviews, there seems to be a consistent theme. Unreliable and nobody should be using them. I have been trying to get my windshield replaced on my 2024 BMW M4 for the last three weeks. I originally had a home appointment, but they called me the day of my appointment time stating that they could not replace it at the house. I rescheduled at there shop off of Tulip and dropped the car off two weeks later. I dropped the car off, spent money on an UBER to get to and from the shop. Two hours later they called and stated they ordered the wrong windshield and I would have to come back at a later date. When I went to pick up the car they actually removed the old windshield and my small 12" crack went to all over the windshield because they had to put the old one back in. See attached picture. Now it is very hard to drive safely. I rescheduled again, four days later when they stated they would have the correct windshield in. Well, I just picked up my car again, and they simply stated they ordered the wrong windshield again, and the staff stated, I don't know why this happened. Sorry. Please don't waste your time using this vendor as they really don't care about customer service, let alone actually get anything done. Very disappointed in Safelite. I am going to go to the dealer to actually get this done and will never use Safelite again. read more

Safelite AutoGlass - 12" crack went to many - Auto Glass Services Near Me - Virginia Beach, Virginia

Safelight Auto Glass attempted to repair my windshield that had a small chip (smaller than a penny) very fixable this am. The "repair medic" took a spring loaded window punch to open the glass up so they can install the resin in the crack. When he hit the metal spring loaded punch against the window it spidered the chip beyond repair now it needs to be replaced. The employee gave me a handout (as he was leaving) with the fine print "if the chip or crack becomes larger we are not responsible for such damage" I am now out $500 dollars for a new windshield. Do some research before having Safelite "fix" your glass. Other repair shops use a small tool that looks like a dremel with a small bit and a dental pick to open. It is not manual and aggressive. read more

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Very dissatisfied!! Came to fix a small crack(less than a half inch) left out with a 3 inch crack! Crystal who works in the Chesapeake, Virginia office did a horrible job. She had a poor attitude and terrible customer service skills. I will make it a point to tell all my family and friends never to come here. To me, it seems like a ploy to get you to buy a windshield. I have never had to sign a waiver before. Don't waste your time going there! I will be replacing my windshield now and it will not be with safelite! read more

went to drop my car off at 4:40 and they all just decided to leave early and close so there was no one there during the end of business hours, so first sign of a great business structure. Then get a call the next day that they broke the replacement glass and were unable to install it, okay things happen maybe they can get a glass from down the street, nope now you have to wait three days. Ended the call by just kind of passing the buck and excuses. Place is kind of a joke *Update 9/21* The team did not get this worked out and was not confident, have to find a new shop. read more

Had to reschedule twice. The third time, the office just informed me of when my appt was without consulting me. I was not home when job complete. Instead of sending invoice/ bill to be paid, they continually called myself and wife to be paid and threatened collections less than 5 hours after job was complete. I informed them that I would like to get home, review the work then pay. This is the JV team, I would not recommend. read more

Just terrible customer service! I had an appointment for today from 8:00 AM - 12:00 PM. They do not call you to tell you they cannot make it. When the appointment was made I received a text. But the day of the appointment, no text and no telephone call. When I called at 12 to see when the technician would arrive. I was told by the lady answering the phone she would have to check and see where is the technician. She called back 50 minutes later to say the technician did not work that day and they would need to reschedule. What type of business does not know their technicians are not working. And who does not go over the list appointments and confirm with each customer. How many customers are you doing in a day that you can't take 30 seconds a customer to send a text! JUST TERRIBLE SERVICE!!! I will go some where else! read more

Had a 1/4 cm chip in my glass. Came out to my house for repair and they made it worse. I understand that can happen but the crack then grew to cover the entire windshield in a C like crack. Insurance set up an appointment for replacement after my $500 deductible. Dropped it off for my 11:00 appointment. Was told it would take 3 hrs. At 4 pm I called to check on it and was told no one was answering then shop phone and they'd leave a message. Showed up at 5pm... 6 hrs after dropping it off and was told it was still not ready and wouldn't be for another 20-30 minutes because they only have 3 techs working. Will never use Safelite again. Don't waste your time read more

Response and communication are good, but overall quality of work is below standards. Since having windshield replaced it is not the same as before, every bump or movement will cause a creaking or knocking sound. Addressed issue with shop and was consistently told everything is fine. I understand that a majority probably have no issues whatsoever, but this time I am in the unlucky party. Take it to the professionals if you want it done right. read more

My windshield was replaced 1 week ago. The 2 gentleman that came were very nice and professional. I did not drive my car until the next day, so I did not notice they left my passenger window down and it rained. I also had black marks all over the outside of my white car and a dirty dash board. It would have been nice if they had left my car like it was when they found it. Waiting to see if the windshield will leak. read more

Made Sat 0800 Appt by website week before. Got multiple reminders to be on time for Appt. Arrived 5 minutes early. Spoke to Tamika. She said, 'you do NOT have an appointment.' 'We can put you back on schedule to call you when an Appt becomes available.' 'We weren't able to reach you to confirm your Appt.' Nothing on the website, and nothing in my email, and nothing in my text confirmations said they were trying to call me, or that my Appt had been cancelled. Everything said, 'please be on time!' Very poor management and customer service at your Tulip Drive location!' I will not do business with those I cannot trust to keep their word!! read more

They called at 11:30 AM to notify me they wont be showing up for my 8AM - 12:00 PM window/appointment for an onsite chip repair. Unwilling to fit me in next day... not for another 4-5 days. read more

Safelite AutoGlass - Voicemail proof they dropped the ball - Auto Glass Services Near Me - Virginia Beach, Virginia

Was told 3.5 hour wait time 6 hours ago, good thing I drove two cars here at once to avoid wasting my entire day off watching like 15 minutes of NBC on repeat. Avoid this place at all cost. read more

I called the number 3 times and went through the voice auto messages. Takes forever to get through and when I finally get to a ringing phone to talk to someone the line goes dead. read more

horrible, crack is expanding. They told me I had a warantee but when I called to use , they told me it didn't apply to fixing their work only to apply the amount to a brand new 1,000 window. Horrible!! wasted $159.00. Don't do it!! read more

They did not show for three appointments. I had to call each time to find out why they didn't show up. Excuses were given but nothing to solve the issue. read more

Just had my windshield replaced, they were prompt and done sooner than I expected. I'm very satisfied with their service.

My husband has had a crack on his windshield for the past 6 months. When it first happened, we got the Safelite located in Newport News to order him a new windshield to fix it, come to find out, they ordered the wrong part. We then contacted the Virginia Beach location, and after waiting for 3 additional months, we were informed that they didn't have the right part either. After they looked at the VIN of the car, and had all the information for the right parts, they still failed to do their job. The lady proceeded to tell us that WE ordered the wrong part... how is that even possible if they're the ones that order the parts? I have no idea. My husband now has to go somewhere else to repair his windshield in order to pass state inspection. Never doing business with Safelite again. read more

I would drive around without a windshield before coming back here. Brought our 2021 Toyota RAV4 for a crack. Came to pick up, and the driver-side headliner was missing 2" of material, and plastic underneath was shattered. No one there remembered working on the car, and they were going to let us drive away. $3200 of damage for the new headliner, and they offered a $50 inconvenience check, but wouldn't cover the cost of the "repair". Had to fight for 30 days with their customer service to get our reimbursement for the replacement (overnight check was always "coming tomorrow"). Do not bring your vehicle here. We also witnessed them whipping a Maserati into their parking lot and scraping the bottom out. Complete joke - go to Chesapeake. read more

Walked in on my appointment date, they didn't have a certain molding for my window. They had to order it and reschedule me. I came in a week later they said it would be about two hours, it only took an hour, so that kinda made up for the first visit. read more

I had service Scheduled at the Tulip Drive location in Virginia Beach and got there for my appointment which somehow had gotten canceled in their system and they no longer had the glass for my car. I rescheduled and confirmed my appointment the night before making sure that my glass was in and was told it indeed was. Dropped my car off and had my ride home only to receive a phone call an hour later saying that the glass was mislabeled and I needed to come pick up my car and make another appointment. After several phone calls and discussions with various people in customer service, I eventually arranged for my service to be completed a few weeks later and was financially compensated. So they did end up doing the right thing, it just took some effort to get to that point. read more