Called Wilkes after receiving what seemed a very high quote from another plumber, Wilkes came out…read morereplaced and removed the worn-out water heater and the price was much less, and very reasonable for the work performed.

My mothers furnace stopped working recently and given the outside temperature my mom was in a…read morepanic. The team at Wilkes responded immediately and made replacing her furnace a priority. I live out of state and was not able to be there so knowing they were taking good care of her meant everything to me. They brought in heaters, covered doorways with blankets...everything they could to keep in the heat as best as they could. She raved about their kindness and how knowledgeable and honest they all were. Thank you so much!

Great family owned business for at least well over 50 years! Took care of our family's home in…read moreSandusky back in the 50's/60's. Customer first mentality!

From the owner: Specializing in: - Boiler Repair & Cleaning…read more- Water Heater Repair - Boilers Equipment, Parts & Supplies - Heating Equipment & Systems - Heating Equipment & Systems-Repairing - Plumbers - Heating Contractors & Specialties

Best customer service over the phone I have encountered in 20 years. looking for a part, not sure…read morewhat I needed. Not only did she tell me exactly what i needed, but where to purchase it. I was overwhelmed. !0 minutes later, phone rang. She actually called me back with a exact part number. Firelands plumbing has made a new customer today. Thank you, Hal Miles

They were paid in full by my house insurance to fix a broken pipe and replace hot water heater. We…read morewere given time frame of 1-4 for him to come look at the damage and he showed up after 5. It was February and we had no heat so we sat there in the cold and waited for him for over 4 hours! He kept putting us off and Yvonne told my husband he was pestering her because he was trying to get updates since keeping us in the loop was nonexistent. He said he would be there by 4 one day. Showed up after 6. We had an electrical fire and they decided not to install water heater. I let them know when electricity was back on and we set up a window of 1-3. Electric was on by 1. Again they decided not to do it. Then they tried to bill us $720 for lost time due to all our cancellations. We rescheduled once, the rest was on them. Very poor customer service! And they threatened to leave water heater outside my house if we did not pay the $720! Didn't pay it and warning everyone of poor service!!!

Thanks for coming back on a Sunday to put the finishing touches on my door! If I need additional…read morework ill call Tom again!!

Tom, answered my call right away. Came out the same day to put in and plum a new kitchen sink…read more Friendly and honest. I highly recommend.

I have used Franklin sanitation for years for my basement sewer drain problems. They are quick to…read morerespond and do a great job and they are very knowledgeable!

I appreciated the quick response. The workers were knowledgeable and polite. They cleaned up after…read morethemselves. They did a great job!!

Quoted me 5,000 dollars without actually knowing what was wrong. They quickly dropped the price to…read more3,000 after the probably surprised look on my face. I said let's figure out the problem and then figure out a price he agreed. He did good work preparing the problem. He told me when he finished the work that he thought 1,800 was fair. I paid the bill in about six days, he hounded me for payment three times in that time period. STAY CLEAR OF THIS COMPAMY we have better option within 50 mile radius.

What a joke. Called them last night to come out because our basement was flooded. They said they…read morewould be here that evening. No call no show. Called them this morning, when my husband said who he was they hung up on him. I would give zero stars if I could.

Our air conditioning went out. We chose Gilbert because they were recommended by a neighbor who…read morealso recommended Blake the technician. When we called to set up an appointment we asked for Blake. He came when he said he would. He was polite and knowledgeable. He explained very clearly what the issue was and how he fixed the issue. I highly recommend Gilbert and will use them for any future air conditioning and heating needs. We feel we got good value for money spent.

Gilbert installed our new furnace, a/c, and gas fireplace. Todd, Clyde, and Casey are THE BEST…read more They are more like friends than business peoople. They provide customer service with genuine concern and friendliness, at a reasonable price. We highly recommend.