I will only take my vehicle here!! I just can't believe it took me all these years to know this…read moreplace is Great Bridge's gem. Exceptional service. They are always able to take your vehicle in and give you an estimate right away. If for some reason you have to take it back right after getting it back from them, they will make it right. Great Bridge Service Center is honest, reliable, and priced reasonably.

Based on Yelp reviews I tried GBSC for the first time on 5/18/26. I had an Oil & Filter Change,…read moretire rotation and State Auto Inspection. They were wonderful. All the staff was professional and personable. The work was done in 1 1/4 hours and they were busy. Maybe my first time but certainly not my last. Thank you

Been there several times with several cars; and so far so great!…read moreTook our old Jag there, along with our Highlander and Rav4 with usual services and new tires. Work completed perfectly. Prices decent and nothing done you don't need. Highly recommend this local shop. Glad to have found them; wish I found them sooner.

We have been customers for a few years now. Great service. Honest and the work is done right and in…read morea timely manner. Locally owned too. Support local!

Please find Last week, my client brought her husband's Lexus 350 to the establishment for an oil…read morechange. After the car was kept for two days, the technician responsible for the oil change neglected to tighten the washer and oil plug. Consequently, my client returned with a significant oil leak, which could have potentially caused severe engine damage. To exacerbate the situation, when my client informed management of the incident, the technician responded with a dismissive remark, suggesting that such occurrences are commonplace. This unprofessional behavior and lack of concern for customer service are unacceptable. I strongly advise you to seek alternative vehicle servicing providers to avoid similar situations. somewhere else to get your vehicle serviced so you can avoid this happening to you

I've had nothing but positive experiences here. They're honest, straightforward, and never make me…read morefeel like they're trying to upsell or rip me off.

I thought I needed a new splash guard, but the technicians reattached the damaged one at no cost…read more Very impressive. I didn't pay anything today, but they won a customer for life!

Amazingly helpful folks. We came in for an inspection to iron out a title issue, and they got us…read moretaken care of right away and gave us advice for handling the folks over at the DMV.

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

I've been coming here for about 5 years. I had an issue with one repair they did, as it didn't fix…read morethe problem. However, overall, they've done really good work on my vehicle. Most importantly, I feel like I can trust them. They're always willing to walk me back into the garage and show me the issue. For that reason, I keep coming back, as I really appreciate the transparency.

I'm a little uneasy based on a few reviews I've read of this place due to my experience. I'll…read moreupdate as the situation continues and give fair updates as it is resolved: I took my older 19 ft Chevy G30 van there a month and a half ago. I had my vehicle towed there (it's $600 for each tow) and even spoke to someone there, told them what kind of vehicle and what was wrong and was told to bring it in for an estimate. NOBODY told me it would be $158/hour to diagnose...nobody. I even spoke to the mechanic once it was there, someone at the front desk and there was NO mention of this. I read some of the other reviews and I'm getting the sense they definitely take advantage of people if the situation calls for it. I called twice to get a status with no response or call back in that month and a half worth of time. Finally called yesterday and was put on hold a few times (it seemed they were looking into an issue), then a new service writer told me that he just started three days ago, read the notes that said to just "call owner" and says oh gee that would be $158/hour since it wasn't running (nobody at the get go told me that, nor after or since until now) AND my vehicle has been sitting there for a month and a half or more!? I would have made other plans if I knew this. So then to top it off, I get hung up on (I was completely calm on the phone), call back, leave a message and then eventually connect about an hour later. Now all of a sudden he says that the lead mechanic already did 1.5 of work that I'd be charged for and fixed a switch and got it started but won't stay running and needs more work. The lack of communication in this is absolutely astounding and now how do I trust anything!? All I got was an oops sorry nobody called you and told you how much it would be or even gave you anything in writing or authorized any work!? My family owns a shop farther away and that is completely illegal!! I have no choice now but to have them continue and told them to cut it off at a certain amount of hours. I will update once this situation is complete and fairly if resolved. Now I'm skeptical but if I can't at least get the vehicle running to make it to my house, I will have to get another $600 tow. If they can tell me what's wrong with it, even better. I'm hoping for the best and will update once this is resolved.

I brought my car there to do a radiator and crankshaft seal replacement. It took 1 week to do the…read morejob. I had to call myself and follow up if it was done. When I got the car back my headlights did not work. I went back to let them know and left my car there. They said they would take a look. Another week went by and I had to call again to follow up. They said I would need to take the car to Tidewater Auto Electric because of the wiring. I did a quick Google search and it suggested to check the headlight relay and ballasts. I ordered the parts on Amazon and changed them myself. I am not a mechanic and was able to figure it out. The headlights worked after that. They have a Superman figure displayed there at the register. I guess headlight work is Superman's kryptonite. I would be very cautious of the accountability at this shop.

I love Back Bay Auto! They have 3 highly experienced techs and top of the line diagnostic…read moreequipment. They are honest and effecient! I won't go anywhere else.

I've used Back Bay for 20 years. Unfortunately Don has sold the shop and Pattie isn't there running…read morewhat was always a tight ship. Your experience may be completely different than mine. As a mechanic it frustrates me dealing with shops that try to get over on the general public. I dropped my car off the night before for a simple state inspection. This means they literally had all day the next day to do a 15 minute job. I put on my work order that they could just call me when it was finished. Well the next day I didn't hear anything from them. Knowing they close at 5pm, at 4:40 I decided I better call. Here is how it went -high I am calling about my car -oh yeah it's done -don't you close in 20 minutes? -yeah, I was going to call you (really? When?) -I'm not sure I can make it there by 5. -you can pay over the phone and pick it up tomorrow (I guess they figure people don't need their cars back when they drop them off) -your car was rejected. The steering is "unsecured" and there is an exhaust leak "at the flange". We will have to "figure out how to fix it". So I dropped everything and went and picked up my car. Yep the steering was "unsecured". It had a bolt that was loose. One out of 5 bolts. It took 10 seconds to tighten it. I used an exhaust sniffer on the entire exhaust system and no leak was found. So I tightened the bolt and took it to a reputable shop where it passed without any issues. Obviously they didn't find the mysterious exhaust leak either This is the same new management that failed another car of mine for "loose exhaust hangers". These are the little indestructible rubber donuts that hold the exhaust to the frame. You can look at a 100 year old car and the originals are still fine. I took the car home. Cleaned up the hangers that were on the car and put amoral on them to make them shine. Took it back and said I replaced them and oddly enough it was now fine and the car passed. This reminds me of shops that need to "adjust" your headlights or it will be rejected. I used Back Bay because while not cheap, when Don owned it if he said something was wrong with your car you could bank on it and it was convenient. Now if my car breaks down in their parking lot I'll have it towed out rather than use them again.

Came across a few years ago just needing an indpection. I have been back a few times since and will…read morecintunue when I need service. These are great people, friendly and fair

Excellent service by Dennis. Quality work and is always ready to stand by the results. He will work…read morewith your timeline and/or deadline. They also do inspections and other major auto repairs. The shop is clean and organized, which reflects the quality of work he delivers. Fair pricing and will not try to up-sell you. Visit this shop for your next auto repair needs! He has worked on multiple vehicles for our family, and always delivers trusted work!