Excellent service ! My vehicle was serviced and they got me on my way within a couple hours…read more I will return whenever maintenance repairs are needed............ Thanks

London Bridge Auto did a great job and provided me with Military discount. Thank you!read more

Went to 3 different spots before coming here to be able to get the car inspected the same day. No…read morewait! They were quick and it was only $20! The guy said they haven't been very busy so if you need an inspection or something done to your car, this is the spot! Will definitely be back.

Hope you enjoy a long read and also a thorough understanding of the pitfalls you might expect if…read moreyou bring your vehicle to this location. This is in no way a review I want to publish, nor is it anything I have ever felt was deserved in any dealings with businesses I've ever had in the past. I tried reaching out to the shop itself, as well as AAMCO headquarters, before I filed with the Attorney General. I was offered $1,100 dollars from from this shop (through AAMCO headquarters) if I would drop this matter and sign a waiver, which I respectfully declined. It's not about the money, it's that they simply refuse to admit that in this instance, they got the diagnosis wrong! For all problems, there is a cause and effect. Remove the cause, and the effect goes away. That didn't happen here. In addition to the amount I was charged by AAMCO, I ended up spending an additional $11,000 at a local RAM dealership for it to be repaired properly. It now operates flawlessly. This information I'm sharing is free for you, so accept it for what you paid for it. But at this point, I'm writing this with nothing to gain, as they refused any attempt to accept responsibility and try to make it right. With that being said, below is the complaint I filed with the Virginia Office of the Attorney general. "I took my truck to AAMCO transmission on 11/14/23 to change the fluid and filter and diagnose/repair an issue with shifting from gears 2-1. It has a hard downshift between those gears. I authorized the change of the fluid and filter as well as diagnostic work to determine the issue. Issue was ultimately determined to be the faulty valve body. Cost was estimated to be around $4,000. I authorized replacement on 11/20 to replace the valve body, TCM, and fluid and filter change. I was informed the truck was repaired and ready for pick up on 12-01-2023. Total cost for the repair was $4,341.97. Repair was warrantied for 12 months. On the way home I noticed there seemed to be no improvement. I drove the truck for approximately 100 miles the following week and determined there was indeed no improvement from the initial issue. I returned the truck on 12-07-23 and informed the shop that the issue was still present. Received a call from AAMCO on 12-11-23, stating there was a delay in getting it diagnosed, and they would reach out once a diagnosis had been made. I received a call on 12-14-23 stating that the diagnosis had been performed and it was determined that the issue seemed to be coming from the torque converter. The estimate for repair was approximately an additional $2,100. I informed the shop that the repair should be covered by them under their repair warranty, as they diagnosed the initial issue as a valve body, which constituted $3,000 of the initial repair and they said the vehicle had been fully repaired. They have declined to repair my vehicle as a warranty repair and only offered a $200 discount for follow on repairs. I declined their offer for additional charges/attempted repairs as it was already determined to be repaired and warrantied for said repair. In addition, I was never offered the opportunity to retrieve any of the non core charge parts that were removed for my inspection upon reported completion of repair". This is my experience and I doubt they will attempt to counter anything I've stated, as it is absolutely what happened. If they do, it will go something like this: "Mr B. ended up having a two part problem with his vehicle". Or, "we did extensive testing, and all signs pointed to". Any technician can get it wrong and say, "well it was this, but it's also that". Please save your hard earned money, and take your vehicle elsewhere.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

Very happy with my experience. They were very honest and upfront about everything. I would…read morerecommend this place to anyone and will be returning in the future. The new management is great!

This was the worst repair experience I have ever had…read more I brought my 2003 Toyota Camry to this shop because I was hearing a noise under the hood that became worse whenever I applied the brakes. Mike immediately told me the problem was the brakes. After a very brief test drive, without performing any diagnostic testing or inspecting other possible causes, he again stated that the brakes were the issue. He quoted me over $700 for the brake repair, then offered a "discount" that brought the price down to $590. Although the price seemed high, I agreed because I wanted the problem fixed. The brakes were replaced the same day, but shortly after leaving the shop, I noticed the noise was still there. It was slightly less noticeable but had definitely not been resolved. Since the shop had already closed, I returned a few days later. This time, without any diagnostic testing, Mike claimed the issue was the engine. A mechanic checked the oil level, found it low, added oil, and told me to bring the car back if the noise continued. Again, no effort was made to properly diagnose the actual source of the problem. The noise disappeared for a few days, but on the fourth day it returned while I was driving on I-64. This time it was extremely loud, sounding as though something underneath the hood was dragging on the roadway. I had to pull over and call a tow truck. While waiting, I explained the situation to a state trooper, including the brake repair and the amount I had paid. His response was, "You've been ripped off." I later called around for pricing, including another location in Virginia Beach, and was told the same brake job should have cost no more than about $450. After having the vehicle towed back to the shop, I was given an estimate of approximately $7,000 for additional repairs. Naturally, I declined. My biggest concern is that the shop never properly diagnosed the original problem and allowed a vehicle with a serious mechanical issue back onto the road. That was irresponsible and potentially dangerous. I requested a partial refund because I had been overcharged for brakes that did not fix the issue and because the vehicle ultimately became unusable. Mike refunded $250 without any discussion, which speaks for itself. Based on my experience, I cannot recommend this shop. The lack of proper diagnostics, questionable pricing, and failure to identify a serious mechanical problem resulted in a costly and frustrating experience.

I tried to avoid bringing my car here as 9/10 people I've talked to say they have brought their car…read morethere and they get quotes for a rebuilt motor after coming in for something simple. However, they are the Subaru specialist in the area so I had to do what I had to do . I brought my car in for excessive smoking. over the phone Aaron was convinced my car had a vacuum leak . brought the car in , he said they have to charge 150$ to inspect the vehicle so they can see all modifications done to the car, great that's fine. the list of inspection was pretty obvious things such as tires lose air , fender liner is rubbed and no battery tie down etc (things I don't need anyone to tell me) not a problem whatever , then was told it would be over 1k to see if it's the valve seals leaking and then he provided a quote for a rebuilt motor or a new one 6-12k was told not to drive the car is pretty much a bomb ready to blow up . I pick the car up and I sell as is for cheap . come to find out , the PCV valve was bad and needed to be replaced (65$ part) and the car is better than ever with it's new owner . To give the company the benefit of the doubt, the PCV valve is a common (mod) to the wrxs to help with catless smoke .... However 65$ to fix the car VS 6k-12k is a CRAZY difference. It's unfortunate that I had to take a big money loss but I hope my experience can help someone else!!

Extremely pleased with the work done on my 2006 Corvette. All Aspects were timely, knowledgeable,…read morecourteous, kept me informed, called on questions, and did what I requested. Great quality and value. Will be my choice for any future independent shop repairs I need on any of my cars. In general I'm very leery about independent shops having been burned in the past. It's a relief and pleasure to find a shop with quality standards.

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Great service, prices were fair not through the roof like most mechanics. Thanks guysread more

Brought my vehicle in without an appointment on a Monday morning and they had my rear rotors and…read morebrake pads done by around 3:30. Great service, fast, friendly.

I needed the car to be inspected. They had the car for an hour. They do ask permission to fix…read morethings if needed. They do recommend service if something needs repairs or replacement. I feel their service might be on the high side. I took it somewhere else to have brake pads to be replaced. The inspection was great.

I had diagnostics done on my vehicle 4 years ago. Ac compressor failing…read more With that information, I called Christian brothers automotive, requested a temporary ac recharge and said I do not want a compressor replacement, the desk representative asked me to come in, said he could get the recharge done and additionally give me a quote for my own knowledge since it's been 4 years. I get there, price is still $1400 for a compressor, $2500 for complete replacement as expected. I decline the work and ask to continue with the recharge, he then tells me No, and the reasoning behind is it falls under a OSHA violation. You need to tell me this information before I waste time coming to your shop hoping I'll purchase a $1500-2500 repair instead of wasting my time. I understand business but that is wrong.