Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Great service! Kendra was very professional. Very courteous, very precise, paperwork completed…read morequickly and received document emailed promptly. I enjoyed her energy and proficient manner. I will Def recommend her to my friends.

Really great customer service from Tiffany's team. Special shoutout to Krista. Thanks Krista!read more

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

I've been utilizing Farm Insurance for years with Alan Naguit as my agent. We are satisfied with…read morethe services they offered. Alan consistently remembers special days like birthdays and holidays and sends us cards. What a commendable way to treat his customers. Keep up the good work!

I've been with State Farm and with Alan for many years but never had a chance to interact with him…read morepersonally until my move from CA to NV. I always assumed an agent was an agent BUT Alan is a true joy to work with and has made all my projects flawlessly easy and unquestionable in detail and timing! He is ALWAYS available which is unheard of these days. I know his priorities are his clients. I'm very lucky and grateful to have him in my corner!! Anyone would.

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

I am having a really horrific experience with this office, particularly Joel Mercado and Vicky…read moreSzeto. After they wrote our policy, the insurance company has made an ambiguous request for a "certification on our roof". After meeting with multiple licensed roofers, we couldn't figure out what "certification" meant and who could provide it. After a long wild goose chase, Joel and team investigated and told us that they have no idea what is needed to comply with the policy the wrote. So even though we have not filed a claim or anything significant has changed, for what appears to be an administrative hurdle, we will need to switch insurance providers. Understanding that brokers don't have control over insurance company decisions, I'd like to think that the value of working a good broker is that they will partner with you in problem solving after they have sold you something -- even if at the end of the answer is that your business needs to go elsewhere. This 100% feels like Winky Wong's office gives you care for the sale, but isn't going to invest time or effort to maintain that after the sale. I would stay away from this office.

Had to get quick insurance for my project car, and Tania was very helpful! She had me in and out of…read morethe building within the hour and had no issues what so ever getting the proper insurance coverage I needed. Aside from her great hospitality, her work ethic holds a very professional demeanor. Recommend anyone in need to stop by if near the area. Thank you Tania!

They always seem to be on break, both times I went there, the place wasn't open even though it…read moreshould be (as stated on the website). I called customer service but they dropped my call. You should update your hours or post a note in the front to let people know.

I have been Joy's client for almost a decade. Joy and her staff are very prompt to any of my…read moreinsurance policy inquiries. Her team always help me find the best policy that fits my need from all the potential products. I am very satisfied about their services. I like their passion, energy, and deep knowledge in their profession. Therefore, I highly recommend Joy's team! 近十年来，我一直是 Joy 的客户。 Joy 和她的员工对我的任何保单查询都非常及时。她的团队总是帮助我从各种可能性中找到适合我情况的最佳保险策略。我对她们的服务非常满意。我喜欢她们的热情，活力，和深入的专业知识。因此，我强烈推荐Joy的团队！

I can't believe I never wrote a review on our Insurance agent who's been w/us for almost a 2…read moredecades ever since when her office along w/then Emily. Presently Joy Cai w/assistant Grace have been responsive to any of my needs & questions answered promptly. We recently file a claim w/James Ward & they took the patience to make sure everything was covered. No one legitamate buys insurance thinking of using it but when it's needed, u r glad it's there. State Farm & Allstate r no long taking new policies which describes the the status of their institution. I'm glad I stuck w/Farmers when they're most needed b/c we each have our backs. Thanks to Joy, Grace & Jamesi

Former client. shocking lack of professionalism. Missed deadlines, zero followup. 4,5,10 emails…read moreor calls to conduct basic simple business. Take your business elsewhere.

If I could rate this agent with negative 10 stars I would. Cristina and her team are very…read more unprofessional and incompetent. My emails and calls were unanswered. My home insurance and umbrella policy were canceled and I wasn't informed. Please use another agent unless you want to risk losing it all.

Thank you Becky S. For the OUTSTANDING Service!!! You have excellent customer skills and a true…read morepeople person!!! This is a great place to go for insurance payments ETC... Thank you!!!

Went in to complete multiple notaries. $5 off each if you are an AAA member. Check in was easy when…read moreyou have an appt, but they were also taking walk ins. Great experience.

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

It takes them weeks to respond to emails, often requiring multiple follow-ups before finally…read moregetting a response. I emailed them on July 25 and finally got a response a month later on August 24. Communication is painfully slow and makes you feel like you're not a priority. On top of that, the rates keep increasing. My premium has gone up approximately 15% every six months, which is ridiculous considering how poor the customer service has been. I understand that insurance rates can change, but consistently increasing premiums while taking weeks to respond to customers is unacceptable. If you're paying more and more, you should at least be able to expect timely and reliable communication. Overall, I'm very disappointed with the customer service and the continued rate increases.

I've never spoken to Gary Tu, but I always receive good service and quick response from Thomas.read more

Very nice service , straight to the point for all the questions I have ! Much better rate than…read moreFarmers ! Glad I found this agent through yelp !