Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Great caring team of professionals. Carley Gary is outstanding! Provided multiple options for my…read moreinsurance, patiently explained details and I had a new policy same day. Thank you, guys! Highly recommend this company!

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

I've been utilizing Farm Insurance for years with Alan Naguit as my agent. We are satisfied with…read morethe services they offered. Alan consistently remembers special days like birthdays and holidays and sends us cards. What a commendable way to treat his customers. Keep up the good work!

I've been with State Farm and with Alan for many years but never had a chance to interact with him…read morepersonally until my move from CA to NV. I always assumed an agent was an agent BUT Alan is a true joy to work with and has made all my projects flawlessly easy and unquestionable in detail and timing! He is ALWAYS available which is unheard of these days. I know his priorities are his clients. I'm very lucky and grateful to have him in my corner!! Anyone would.

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

I am having a really horrific experience with this office, particularly Joel Mercado and Vicky…read moreSzeto. After they wrote our policy, the insurance company has made an ambiguous request for a "certification on our roof". After meeting with multiple licensed roofers, we couldn't figure out what "certification" meant and who could provide it. After a long wild goose chase, Joel and team investigated and told us that they have no idea what is needed to comply with the policy the wrote. So even though we have not filed a claim or anything significant has changed, for what appears to be an administrative hurdle, we will need to switch insurance providers. Understanding that brokers don't have control over insurance company decisions, I'd like to think that the value of working a good broker is that they will partner with you in problem solving after they have sold you something -- even if at the end of the answer is that your business needs to go elsewhere. This 100% feels like Winky Wong's office gives you care for the sale, but isn't going to invest time or effort to maintain that after the sale. I would stay away from this office.

Had to get quick insurance for my project car, and Tania was very helpful! She had me in and out of…read morethe building within the hour and had no issues what so ever getting the proper insurance coverage I needed. Aside from her great hospitality, her work ethic holds a very professional demeanor. Recommend anyone in need to stop by if near the area. Thank you Tania!

They always seem to be on break, both times I went there, the place wasn't open even though it…read moreshould be (as stated on the website). I called customer service but they dropped my call. You should update your hours or post a note in the front to let people know.

I have been Joy's client for almost a decade. Joy and her staff are very prompt to any of my…read moreinsurance policy inquiries. Her team always help me find the best policy that fits my need from all the potential products. I am very satisfied about their services. I like their passion, energy, and deep knowledge in their profession. Therefore, I highly recommend Joy's team! 近十年来，我一直是 Joy 的客户。 Joy 和她的员工对我的任何保单查询都非常及时。她的团队总是帮助我从各种可能性中找到适合我情况的最佳保险策略。我对她们的服务非常满意。我喜欢她们的热情，活力，和深入的专业知识。因此，我强烈推荐Joy的团队！

I can't believe I never wrote a review on our Insurance agent who's been w/us for almost a 2…read moredecades ever since when her office along w/then Emily. Presently Joy Cai w/assistant Grace have been responsive to any of my needs & questions answered promptly. We recently file a claim w/James Ward & they took the patience to make sure everything was covered. No one legitamate buys insurance thinking of using it but when it's needed, u r glad it's there. State Farm & Allstate r no long taking new policies which describes the the status of their institution. I'm glad I stuck w/Farmers when they're most needed b/c we each have our backs. Thanks to Joy, Grace & Jamesi

Former client. shocking lack of professionalism. Missed deadlines, zero followup. 4,5,10 emails…read moreor calls to conduct basic simple business. Take your business elsewhere.

If I could rate this agent with negative 10 stars I would. Cristina and her team are very…read more unprofessional and incompetent. My emails and calls were unanswered. My home insurance and umbrella policy were canceled and I wasn't informed. Please use another agent unless you want to risk losing it all.

Thank you Becky S. For the OUTSTANDING Service!!! You have excellent customer skills and a true…read morepeople person!!! This is a great place to go for insurance payments ETC... Thank you!!!

On march 18th i went to AAA to renew my membership and Registration I realized that…read more I accidentally lock my keys in my car. I Ask at the front desk if they can call and they said to tell the person at the counter, So as I paid I requested help and was told they don't do that , being a handicapped Veteran blind in my left eye and an amputee.. I walk back to the front welcome Desk.. I ask "can I Please ?? have the number to roadside assistance ..the associate than said. " DON'T YOU HAVE A PHONE!!!"?.. as I felt defeated I went outside into the heat. Knowing my meds were lock in my car. I. Used my phone to take a photo and expand it to get the number. If you want to feel helpless AAA will make you feel hopeless and a bother.. as A Veteran and disabled. How hard would it have been to Call for me or just write the number down on a piece of paper ? I Sat outside in the hot sun. Feeling defeated Knowing I couldn't go back inside after being treated in such a way..

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

I've never spoken to Gary Tu, but I always receive good service and quick response from Thomas.read more

Very nice service , straight to the point for all the questions I have ! Much better rate than…read moreFarmers ! Glad I found this agent through yelp !