Dear Steve. I was trying to reach you on the phone for couple of weeks., But with no luck. I left messages and you never called me back. So, I decide to usethe Internet to reach you.
Maybe I am wrong, and you are not the owner of Beach Cities Car Wash in Venice, CA and Guillermo G. is the owner. (That's what he told me.) But I did check the company record and you are the owner of Beach Cities ca Wash in Venice, CA.
Here is my story. Few months ago, I come to carwash and Mr. Guillermo refuse to serve my car, because I was blocked by the owner. I ask him what a problem is. He told me that one of my drivers was rude to him and they blocked my car. I explain to him that I just bought this car from other company and bythe description of the driver, I have no one even closed to his description. Also, I told him that I am the owner of Winn Limo Service, Inc. and we are using your carwash for more than four, since we moved our operation to Marina Del Rey. Guillermo was very rude to me and told me to leave the property. I was upset, by I left Carwash and moved my services to another carwash. AND YOU LAST MY BUSINESS.
Few weeks ago, I was driving with my client. He asks me if its ok to stop and wash his Mercedes S550, before we are going to a meeting. We stopped at Beach Cities carwash and???
As soon as Mr. Guillermo see me, he told my client that he will not wash his car and ask him to leave. I was quite and I don't know what to do. I was so ashamed. I even offer to leave the promises and let my client to wash his car. Guillermo refused. My client isthe owner of Hollywood Stars Limousine Service. He used your Carwash for 8 years. He is 20 years in business. He told me that he will never use your Carwash too. YOU LAST HIS BUSINESS.
I check your website, which is good website. Our Staff will greet you with a smile and is always prepared to help. We are proud to offer the very Best to customer service.
Then I visit Yelp and Google. And if you never read business reviews, I will mention just a few of them:
*Gustavo told me that I was not going to be welcome to wash my car there. He told me could be rude to anyone he wishes. Yellow, Black,Old or Latino, or wherever he wishes to be rude.
*Horrible customer service VERY RACIST.
*Poor service e and RUDE MANAGER GUSTAVO.
*I saw a manager on the floor I believe his name was Gustavo and he was plain rude.
*The manager Gustavo needs an anger management class and is unprofessional in his manner.
*The way Gustavo A. the site manager speaks to customers and his staff needs to be corrected.
And More Reviews like this. If this guy was working for me, I would fire him yesterday.
Good Luck with your business. But for now, I will refer all Limousine Companies that I brought to your business somewhere else read more