Was an easy rental experience. Great customer service. Got the car quickly. Easy pick up and drop off experience. Car was clean.

I didn't expect the highlight of my day to be getting my catalytic converter stolen--but somehow this Enterprise location managed to make it even worse. I wasn't there because I wanted to rent a car for fun. I was there because my car had just been vandalized. You'd think a manager would have a little empathy, but Henry the MANAGER seemed more inconvenienced by my presence than I was by having my catalytic converter stolen. From the moment I walked in, he had an attitude. I was told to come back two hours later, and thankfully Eduardo helped me. He was professional, patient, and genuinely kind. The first vehicle available smelled like it had been marinating in regret and bad decisions, so Eduardo immediately went out of his way to find me another one without making me feel like I was asking for the moon. Then Henry came back and took over. Instead of supporting his employee, he was rude and disrespectful to Eduardo--who was simply doing an excellent job. It was embarrassing to watch. One minute Henry was trying to be pleasant, the next he was right back to being hostile. To top it all off, he wanted me to walk over to a vehicle parked right next to several people who were under the influence. I told him I didn't feel safe, and instead of understanding my concern, he acted like I was the problem. A manager sets the tone for a business, and unfortunately Henry set the wrong one. Eduardo, on the other hand, is exactly what customer service should look like. He's the only reason this experience wasn't a complete disaster, and frankly, he displayed more leadership than the actual manager. Enterprise, if you're looking for someone who represents your company well, promote Eduardo. If you're wondering why customers leave one-star reviews, start with Henry. read more

Zach helped me out and made sure I was comfortable and in the car I needed. Maria came and picked me up from the car repair and kept me company on the way to get my car. All-in-all a great experience. read more

Chronic staffing issues, high turnover, short staffing. Leading to long waits. This is definitely an orphan location which receives poor support. Janitorial of the facility is poor, each visit. Outside is very poorly kept up, trash everywhere. Needs additional staff during busy periods, better staff training in customer service and maybe how to smile and acknowledge customers properly. read more

Came here a few times in the past and this time the associate Alex was very professional and clear explaining everything. He was transparent and easy to understand without any judgment. He made my visit comfortable and I felt confident in my decision makings. Without a doubt would come back here because the process was fast and efficient. Thanks ALEX! read more

Hugo and the rest of the staff were very helpful. Love that they pick you up and take you to the destination. Will definitely use them again! read more

Hugo called me to let me know he didn't have the car I requested. He went above and beyond to find me a car at another location. Very great customer service! read more

Today, Sherry and her other associate (I did not get his name) were both helping other customers when I arrived to return the rental car. One of the other customers was asking a lot of questions. Sherry quickly acknowledged me, smiled, apologized for keeping me waiting (which was not necessary as I could see she was busy but it was appreciated). Sherry then physically ran to get all the outside work done and came back quickly. She seemed to be focused on clearing me quickly as she knew my ride was waiting. She finished all the process very fast and I was checked out and on my way very quickly. AND she asked if there was anything else she could do or if I was satisfied. I have rented from the facility multiple times and each time I have found the management and all the team members to be very focused on customer service. They have genuinely tried to meet all my needs with their inventory and changed the assigned car when something more suited was available. There has never been an unacceptable delay and the service is extremely professional and friendly - and very effective. I've had this experience with this location before - ALL of them are really good and ALL of them acknowledge you and try to get you checked out and checked in quickly. read more

Been coming here for rentals for years. It's close by my house so it's very convenient. Every time I come in, I'm always greeted with good and quick service. I'm all about getting in and out and they make it such an easy process. Last time i got a rental with them, they gave me an additional discount to use their SUV to drive for F1 in Las Vegas. I think all the employees there are chill. Overall, this is the spot for me. Come through people! read more

This is the worst experience of my life, I rented a car here since I was in accident. I returned the car in perfect condition and now they are claiming I damage the car. What's worse, they handed the car to me in that condition and now they are saying I did the damage, now I have to dispute the claim cause one of their employees didn't put the damages that were on the car. read more

Hugo was super great to work with. He spent the time to help me get the right car and was so friendly. Thanks for making it a more pleasant experience!! read more

Got rear ended and the body shop I took my car to handled everything, including the rental car arrangements for me. The staff at this location are friendly. There's a pick up service from my body shop to here and when I returned my rental, they had driving service drop me off at my body shop. Recommend read more

Tienna's lack of professionalism and disrespectful behavior during my interaction left me utterly disappointed, earning her a 0/5 in my book. She not only made assumptions about my role but also resorted to derogatory remarks. Her conduct in handling a simple issue regarding the car location was nothing short of appalling. Instead of finding solutions, she fixated on blame and spent an unnecessary amount of time reprimanding me. Even when I sought alternatives to salvage the situation, she continued to pin the blame on me. Furthermore, her unapologetic demeanor and refusal to provide the necessary information I needed to reach the Enterprise location were the last straws. It was evident that her focus was more on casting blame than assisting a customer in need. To make matters worse, I was met with a smirking and unprofessional attitude upon arriving at the Enterprise desk. On the contrary, Justin's exceptional customer service truly shone in comparison. His professionalism and dedication to ensuring customer satisfaction were evident throughout our interaction. He went above and beyond to rectify the situation and provided the kind of service one would expect from a reputable establishment. Justin's assistance and demeanor single-handedly saved this review from a 1/5, earning him a solid 6/5, and bringing the review up to 3/5 In conclusion, Tienna's behavior showcased a complete lack of regard for customers and tarnished the otherwise reputed image of Enterprise. I sincerely hope that appropriate action is taken to address her conduct and ensure that future customers do not endure such a distressing experience. Btw Shes the blond haired lady that looks like shes a recovering meth addict or active alcoholic, more suited for a trucker stop that a professional establisment read more

I want to take a moment to thank Wakim Assistant Branch Manager at Enterprise Car Rental Company located at 15344 Beach Blvd Westminster, CA 92683. Wakim took his time to assist me with my car rental. He took his time to explain the options and also he took his time to explain my Insurance Piece Of Mind deductable for an additional $15.99 a day you can walk a way insurance regardless who is at fault. I am greatfull and happy because it helps me have piece of mind. I want to thank you for your assistance for your dedication to Custumer Service. Thank you read more

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Very great experience from day 1. Victor and Maria assisted me and were very helpful, knowledgeable, and friendly. I am glad I choose this car rental location. read more

Hands down one of the best car rental service in Orange County, each time I go there Wakim goes above and beyond to help me out with best price possible. Thank you for your great service wakim. read more

After driving a larger vehicle for a week, I walked into this location in hopes that they'd have a smaller car available. I arrived an hour before close and Wakim was incredibly polite, accommodating, and very very efficient. I addressed my concerns, he assessed the situation, and found a solution in a timely manner. I was in a new vehicle and on my way in less than 20mins. I think it's important to note that I didn't feel at all rushed. He was just that good! Wakim was truly the most professional, efficient, and helpful! I would most definitely recommend this location to anyone who needs a rental. Thank you, Wakim! read more

Victor and his team were great from start to finish. They made it easy for me by picking me up from the repair shop and picking up the rental for me from the repair shop when my car was ready. They were friendly along the way as well. Thanks!! read more

Everyone in the office was so helpful! 2 years ago I gave a bad review to this location and I meant it. A week ago, my car was getting repairs done so I came to this location to get a rental as its close to my home. I did not see the same employees from 2 years ago. This time around, everyone was extremely helpful and professional. My rental request was processed in a professional, timely manner and excellent customer service. The vehicles are nice and clean. After having such a great experience I had to make sure I updated my review. I definitely recommend this location. read more

Wakim and Sarah (sorry if I misspelled any of your names) are the BEST!! I was extremely stressed out and trying to get a car for a road trip to NorCal and they were super accommodating and helpful. They even stayed after closing to make sure I got everything I needed and even walked me through the entire process multiple times since it was my first time renting a car. I am eternally grateful to them and highly recommend this Enterprise and its team to anyone looking to rent a car. They are seriously so kind and the price was reasonable with tons of safety measures that could be added on. I felt very secure in renting here and they took great care of my friends and I on our trip. To the Enterprise team, thank you for your patience and awesome work, it means a lot to us! If you ever need a rental car, I cannot recommend them enough and will be coming back for sure. read more

Rented a Nissan Rogue during Fourth of July weekend so I could fit all of my equipment on the drive to Palm Springs! The experience couldn't be better, although I was modifying my reservation until the last minute, the staff at the Westminster location was warm, welcoming, attentive to my needs and friendly throughout the entire rental process, from insurance to the walk around the car to inspect for dings and dents. The car did the trick and fit all my equipment and the staff were very helpful in showing me my SUV options that had the most available trunk space! Returned the car by 6pm on the day that it was due, and was billed just for the 3 days I rented it. Would definitely return here for my car rental needs! read more

This enterprise is unprofessional. Things that happened. Rented a Nissan Versa. Asked for cheaper rate and was not told that the reason the rate was so low is because they didn't add coverage. (Without my knowledge) I assume I was asked for a signature to waive this but wasn't informed. Multiple texts from the managers personal line. This includes a condescending tone that made me extremely uncomfortable. I actually returned the car at another enterprise to avoid ERICA, the manager. 15 days after I returned the car I was charged on my card again. 2 separate transactions for 150$ (300$ total) Then the next day another charge for 100$ The a week after that (20 days after returning the rental) I got another charge for 14$ Based on advice from my attorney and several close friends I've contacted the BBB. read more

Enterprise Rent-A-Car - Car Rental Near Me - Westminster, California

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I've had bad experiences at other Enterprises in the area. When Toyota sent me to another Enterprise I was very nervous about another lackluster experience. Enter Kien Hoang the enterprise rep who helped me. He was explosive with energy but still made me feel safe that no one was going to try anything sketchy here. He also went on to explain how the experiences in the past were totally the fault of the enterprise reps who helped me before and not some fine print that escaped me. He totally changed my perception about enterprises and will probably ask to go to this one if I'm force to again. read more

Thanks Joaquin for all your help your very professional and fast, the wait in line was worth it I was able to get a BMW and it's a very nice looking and driving car. Thank you -Freddy read more

Came in, had reservation made, had to wait almost an hour. The car wasn't ready, they had to sanitize it at the moment of arrival, instead of having it ready for reservations. Worst customer service, only 1 person working, phone ringing off the hook and no1 to answer ‍ read more

These guys are awesome! Eric at the front desk is great and super helpful! Thank you! read more

Wakim showed true professionalism through out the whole process of renting a car while mine was at the shop getting fixed. He made the experience effortless and delivered outstanding customer service. From talking to customers over the phone or in person he made everyone feel welcomed. Thanks wakim! read more

YAZIN is fantastic. I worriedly returned my car here a little after close and even though he was finishing up cleaning out another vehicle, Yazin stopped what he was doing to take the time to return my car. I had a few points of confusion with charges regarding my car and he patiently and considerately listened to me and helped me to resolve them. I have not experienced better customer service in a very long time. Not just in the sense of Enterprises and car services but in general. This location is lucky to have such an employee because I will only share good feedback about this Enterprise location because of him. Thank you again so much for your impeccable customer service and your outstanding character Yazin! *Sorry if I spelled your name wrong! read more

Nadia helped us with our rental and gave us our best experience at an Enterprise. It took us four times to get our card to work and she patiently waited for us the entire time. Best customer service we could have asked for. She exceeded our needs and made us for like the most important people in the world. Will definitely be renting from this branch again thanks to her. 5 stars isn't enough for how grateful we feel towards her. read more

I rented a Ford Expedition for the weekend and Wakim (I think I'm spelling it wrong) was super helpful and made our transaction essentially flawless. He went above and beyond to accommodate our pickup and return time. I would definitely go back for all my rental needs. TL read more

I love these guys! Matthew and Nathaniel always take care of me! The only thing I wish was that this location had pick up and drop off services available. But hey, the world isn't perfect. But this is one of the very few companies that feel like they actually care about their costumers and try their best to give you the best deal possible with a smile! I'll be back! Thanks guys! read more

This is probably my worst experience renting a car. I have never had issues with this location in past experiences but definitely had some issues with the branch manager. The reason I am renting a car is because my car is in the shop for repair. Per my policy with my auto insurance company, I am qualified for a rental up to $25/day. I called this location 3 days ago and they told me to come on out to get my rental. Arrived at the branch and was told that they don't have any cars available within that price range. Only trucks and vans which means I'd have to pay the difference out of pocket. I asked what options I have if I didn't want to do that and was told that they'd check inventory and give me a call the next day. Next day comes, no call. I called today (day 3) and was told that I need to just pay the difference if I want a car. I don't necessarily have an issue with the lack of availability. My understanding is that Enterprise would provide me with a car, though out of our price range, until another car is available. The manager was extremely curt and flippant. When I called after (after he spoke to my insurance's claims adjuster) his tone changed completely. Customer service shouldn't be decent AFTER a complaint has been placed. Please provide training on etiquette to your manager. Definitely not doing business with Enterprise anymore and will be encouraging others to do the same. Unacceptable. read more

I went to this location because I was told they give great rates. When I first went in I was told I'd only pay $ to rent the car. Insurance wasn't mentioned and the guy didn't explain the $200 hold either so I walked home (3 miles) thinking I was getting ripped off. Second day I came back I rented a car cuz what I was told and understood I was paying for the car rental and insurance. But when I returned the car my bill was over $400. Now I was told only of the $18.52 per day rental cost and insurance which was around $17. Now I'm not a math genius but for 7 days that doesn't come to $400. $18.52 x 7 = $129.64 $17 x 7 = $119.00 = $248.64 Let's say for the sake of argument tax is 10% Even so... how would the total be $400?! Fees are $100+??? All I gotta say is explanation of charges when a customer is renting a car is vital to a great experience. I asked a few times for clarification but just said forget it after not getting a clear understandable explanation. What would have been best is to instead write it out for a customer to see the charges on a piece of paper. Extra effort to write out the amounts and label them will help tremendously and it doesn't take that much time either and avoids confusion and bad experiences. I'd suggest those helpful tips to make your business more successful plus it eases the customer's mind because it's all written out and neither party can say it wasn't explained clearly. Or have some type of example that shows the basic charges in certain situations so customer's can get a vague idea of what they'd pay for the type of car they want to rent. read more

I would like to thank Enterprise in Westminster for helping us rent an SUV when we had difficulties at the Huntington Beach nearby location. We were greeted with a friendly welcome and helped right away by Kien Hoang. He helped us with the problem with our reservation and got us on our way quickly. The manager Yazan was also so helpful and friendly. We will be renting our vehicles from this location from now on. Thank you for the great service. read more

Got a reservation from my insurance company to rent a car here and when I came this hispanic rep at this location told me that I need to wait for an hour and half in order to have a car and he was very rude. Very bad customer service. I walked out with out renting a car. I will never coming back here and would not recommend to anyone. read more

The lack of communication within employees is very frustrating and unprofessional on their end. First started with lack of communication with repair man who was trying to get me a ride to their rentals, which they said they're short staffed and i could WALK to their office since it wasn't far. RepairMan kindly gave me a ride due to me not knowing the area. Was told they accept apple pay, not true. Let them know it wasn't a problem, asked if my partner would be able to come pay for my security deposit due to losing Card and awaiting new one & they said of course and guaranteed me with no issues. Had to lyft home, only to come back with partner and have a different employee say that my partner is unable to pay for it & there's nothing he could do about it. Instead of having me go back & forth & back, communication accurately within each other to avoid inconveniences. read more

I was very happy with my experience at this Enterprise. It is located directly next to Honda World in Westminster. I came to Honda World to get a new tire because there was a nail in it. Sigh. But Honda World did not have my tire in stock and would not be able to get it until the following day. They sent me over to Enterprise, which was walking distance, and took care of my rental car for me. Once I got to Enterprise, Tyler helped me with everything. He was super nice and accommodating. First, they did not have any cars in stock, so Tyler drove me to another location to get a car. All they had were cargo vans and I didn't feel comfortable driving that. I felt really bad, but Tyler was super nice about it. When we got back to Enterprise, there were more cars and I got to rent a beautiful white jeep. I didn't want to give it back. I was originally bummed that I was not going to be able to leave with my car but I was so happy with everything. I received amazing service at Enterprise and I received exceptional service at Honda World Westminster. read more

This place SUCKS! Only because of "Max" the guy who works at the desk. The poor girl that has to work with him! He just ordered her around while he answered the phone and spoke to customers rudely. Apparently Max is leaving soon (we overheard him say so). This Max guy is SO full of self-importance! He has such a bad attitude. We overheard him uttering under his breath about a customer on the phone; bad mouthing another person in front of us! He never told me how to operate the weird looking keys on the rental; and told me as I was about to drive off that the car I owned was better than the rental (in other words, the rental was crap). It was. I drove it 5 miles to another enterprise and exchanged the car for a different one. The staff at the fountain valley enterprise was 100% better!! Friendly and helpful. Not Westminster enterprise. Avoid this location. read more

Enterprise Rent-A-Car - "Max" behind his computer. - Car Rental Near Me - Westminster, California

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I would give then six stars if I could! Dale (I think his name was Dale), told me he's a new employee and was a great driver taking me to and from my mechanic in HB. Safe, smart, and very personable. Tony, who I believe is the manager, gave me a great rate and even waived the "Young Driver" fee. He was so accommodating and really helped me get an affordable rate. He answered all of my questions diligently and professionally. Two HUGE thumbs up. Would recommend to anyone wanting to rent a car. read more

Grade: C- I received my rental car with 1/4 tank full. What an inconvenience. This is part of customer service. After being rear-ended and having to deal with insurance headaches, the last thing anyone wants to do is have to fill up a gas tank. However, on the positive side, the staff were cordial. I returned my car ~2 hours past my time, but they adjusted the time so that it would fall within the grace period so that I would not have an extra hourly charge. They also pick up and drop off like most other rental places. read more