I have severe chemical sensitivity and tested positive for mold and mycotoxins in my system. When I…read moretested my home- the results were disgusting and saddening but not uncommon in the low country. I called Lang 72 to come take a look at what was going on and KEVIN was not only so kind and professional, but he was completely understanding and knowledgeable about my situation. He took photos in the attic and then came down and showed us what was happening, giving us 3 different proposals for 3 different budgets. My mom and I opted to go for the best quality solution and I'm so glad we did because the results are astounding. See below for before and after mold air samples. I'm so grateful to feel safe and healthy in my home. (installation of air-ranger polarized-media air cleaner, bio force defender germicidal unit, air sentinel bypass HEPA system, defogged ducts)

Had an emergency at a rental property, they came right away. Talked me into replacing 2 units,…read more$18,000. This was four years ago. Last year the blower had to be replaced. This year the same unit has a leak. Sleazy people with hard sell sales and not even a quality product. Stay away!

We had two 20+ year old AC units which needed to be replaced. We had 4 companies come out to give…read moreus estimates. Love HVAC provided us with great suggestions and solid pricing. We had the units installed last week and couldn't be happier. The crew was on-time, courteous, and answered all our questions. This morning they came back to walk through the system with me and ensure that the crew had done everything they were supposed to. I would HIGHLY recommend using Love HVAC

I've used them for years and purchased 3 HVAC units from them for different homes. After the last…read morepurchase a year and a half ago the unit broke. Love decided to charge over $2000 to fix it. After the bad customer service and rude attitude I experienced, I will never use this company again.

WOULD NOT RECOMMEND. This company came highly recommended by a co-worker and I am unclear if we…read morecaught them on a bad day or what exactly the issue was but Disappointed is an understatement. Here is a summary of our experience: We called this company due to an emergency where our air went out on a Saturday morning. The temps in the home were well above 95 degrees and we have an infant in the home who was devolving heat rash. Although the Technician came out and was kind, he could not fix the unit. The tech explained that the owner would come out Monday to look at the system and talk with us about our options in completely replacing the A/c and Furnace since it was unrepairable. Before departing the tech tells us the emergency call out would cost roughly $200 dollars. We asked to pay right then but were told we'd receive an email with the bill and could pay it online. Monday rolls around and we call to obtain a time since we called out of work to meet with the boss to go over the system and cost for replacement. We were told they were going to discuss everything that occurred over the weekend in the morning meeting and call us back with a time (this was at 8am). At 12:30 we call back for an update and were told the dispatcher was out to lunch and to call back because they are not sure what came of the meeting. At 4 we receive a phone call that the boss would not be coming out and around 4:45 they proceed to email a quote without speaking with us or viewing the system. Again, there is an infant in the home and purposely took the day off to meet with the owner to exhaust our options so we can get air moving throughout the home again. Shortly later we received a bill for Saturday where we were charged 4x the amount we were told. YES - $800!! No parts, no solution, and no working air. This company showed no interest in our business or trying to help a family in a crisis. If I could give this company zero stars I would. DO YOURSELF A FAVOR AND AVOID AVOID AVOID.

Rewarding a company five stars should be reserved for only the very best service providers and…read moreexperience. To say Tidelands met both criteria would be an understatement. This company just plain rocks. When my air conditioning in my Airbnb went out late one afternoon this company sprang to order. I literally called at 5:01 and not only did they answer, but the owner himself called me back within 20 minutes. Even better, he went straight to my rental unit and had the problem fixed within an hour. Truly beyond anything I expected. A rare find in both the Low Country and the HVAC industry. I - a person who's generally negative, could recommend this company to anyone without hesitation. Top notch!

Hunter came out a few days ago to work on our 10 year old HVAC. I was certain that we'd face the…read moresame experience we endured with other companies in the past--lengthy wait times, repeated visits, and pressuring to get a whole new system--But this time was totally different! Hunter was very open and straightforward about the state of our system and got straight to work with clearing out the lines to get us back up and running. And even when I was afraid there might be another underlying issue at play--because again, we've been told in the past, on more than one occasion, that we should replace our system, Hunter assured me that it's running just fine and kindly took time to explain to my mom and I how situations like ours happen and what can be done to prevent it. It took time for the HVAC to acclimate our home, because of the humidity trapped inside, but when it did, wow! It's running better than I've ever heard it run in years. Thank you Hunter!

Bottom-Line-Up-Front, Savannah Air Factory is unequivocally a 5-Star HVAC Company!…read more We all know how brutal the heat can be here in Savannah. This company came to the rescue and really saved us. We purchased a TRANE XV20i from Old Coast Heating and Air Conditioning in 2018. The system is now 8 years old. The service we were receiving from Old Coast was overpriced, they sold us marked up parts, to include a replacement lightbulb for our RGF REME HALO-LED Whole Home In-Duct Air Purifier and would always upsell me during regular maintenance visits with adequate at best service. Additionally, we know now the $27,000 system purchased from them was not installed properly either. *********************BUT NOW???**************************** We switched to Savannah Air Factory after all our neighbors recommended them. They are now our maintenance company and our go to for all our HVAC needs! This company, undoubtedly, has better prices, service, and competency. They have an emergency number and a technician on call after hours (912) 944-8226. James was on call and he came out to fix the system temporarily so we could make it through the weekend until it could be fixed. Monday morning, I phoned their number (912) 665-6898 and spoke with Kaitlin. I explained our issue and that the system was down and she sent out Darren right away. Darren identified the problem, came up with the solution, and contacted TRANE Technical Support to verify it was the correct resolution. He accurately diagnosed a complex set of issues, including a failed evaporator coil, a refrigerant leak, step motor improperly seated, and sensors not set properly. Now, the system is running perfect, the way it was designed! Despite the extensive repairs needed, they handled the emergency seamlessly. They secured all the necessary parts immediately under warranty at no cost, offered transparent pricing for labor with no hidden fees, and replaced everything with absolute precision. Darren is a consummate professional, efficient, and very knowledgeable. They repaired the leak with a new coil, charged the refrigerant, and got our system running perfectly. Within no time, our home was ice-cold and comfortable again. Their emergency service is fast, honest, and high-quality. My wife and family are so grateful for their quick response and highly recommend them for any AC crisis! THANK YOU Darren, James, Kaitlin, and the whole team at Savannah Air Factory!

Since Prestige has been sold, service has suffered. Routing maintenance checks now have a…read moretechnician followed in a car by a salesperson. I've had them since buying my home in SCHH back in 2019. Bob the owner who has since passed away, was fantastic and instilled in his techs the importance of customer service and quality work at reasonable cost. Fortunately I attended the 24 Home Show in SCHH and came across Danny, a lead tech with Prestige but he'd left and is now with Pinnacle - family owned business with quality & customer service forefront in their business plan. I immediately signed with them. Had my 1st routine maintenance call and it was the MOST THROUGH call I've ever experienced. Over an hour and very through. Run from the company that acquired Prestige and I highly recommend Pinnacle Heating & Air - Matt Melvin, Owner 843-271-3780

Lost my air conditioning around 6:30pm and called for service. Technician showed up 30 minutes…read morelater. Within 5 minutes he diagnosed the problem and had it fixed within 15 minutes. The drain pipe was plugged. Have had Prestige service for 3 years, and never had a bad experience.

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!

Our heat went out a few weeks ago & we called for service. The first time a tech came out, we were…read moretold we had a Freon leak but would have to come back the next day to tell us where the leak was, that trip was $225. The next days a different tech came and said he found the leak but someone else would have to come repair it & that second trip was $450. The next trip, trip 3, when someone was sent out to repair, we were charged $2700. We are senior citizens. a total of almost $3400. We spoke to someone in Atl that's in this business & were told we were way over charged & the integrity of this company is highly questionable.

Howell-Chase is not good at HVAC repair and their technicians are untrained. I know first hand…read more My problems started when their tech performed annual service and did not reinstall the housing to the HVAC unit. In addition the technician left the cap off the condensate line and the float switch uninstalled. Numerous technicians have been out to fix a condensate draining problem which they are unable to fix. Additionally, they cut my condensate drain line during one of their visits which is now leaking from the coupler they installed. This company is horrible.

Sold me a part that didn't work! 500 plus, just got the bill! Wouldnt refund any of it! Wrote,…read morecalled, talked, still no cutesy refund!

Great service! Came to house when AC unit failed and was able to keep it going until we ordered…read morenew unit..

While initially a good experience things derailed quickly. After pointing out some damage done to…read moremy driveway and sheetrock after our ductwork was replaced, the company's employees got very defensive very quickly. I was not pointing fingers, but simply trying to determine what contractors were at fault. Gochnauer's employee Brian S. sent me the following e-mail verbatim: "I cannot believe the gall you have to even think this, let alone say this, Judd. We showed you proof the driveway was not us. And I paid for the ceiling we also did not do with proof. I let that ceiling go because it was already done. I am paying for that, personally, not the company or my guys because they didn't do it. Do not email me again." Really? This is how they treat their customers who just gave them two jobs and paid close to $10K. I will not do business again with such a thoughtless company nor should you. I called to speak to the owner today but I got a call back from the GM who never once provided an apology. Bush league company! Maybe I will dispute the last job they did since now I was told to not e-mail them again. Here is another quote from Brian S. regarding the sheetrock: "THANKS FOR THE INFORMATION. IF YOU BELIEVE THE SHEETROCK WAS TRULY DAMAGED ON SATURDAY, SOUNDS LIKE WE DID IT SINCE WE WERE THE ONLY PEOPLE THERE THAT DAY. I CAN HAVE SOMEONE TAKE CARE OF THE SHEETROCK IF YOU AGREE." - So he owns up to doing it in this quote but then says he didn't do it later. As for the driveway, it was recently poured and damaged during the install. It was done by either the HVAC company, spray foam company or ductwork install crew. Nobody will own up to it. Contractors around Bluffton have a bad reputation for a reason. Be careful who you choose.