I have a ventless Electrolux dryer needing repair. Called few weeks back to make the appointment…read moreand provided details. I was in New York and made the appointment for when I would be in Delaware. The morning of the scheduled appointment, I received a call saying that they never worked on a ventless dryer and could not help. He said that they should have told me this at time of making appointment- you think.

My dryer's heating element failed, so I called this company for a Saturday service call. The…read morerepairman told me he had "used the last heating element the day before" and did not have a replacement. The dryer was not repaired, but I was given an estimate of over $500 to replace the part. I waited several days for follow-up about a new part. In the meantime, I researched alternatives and was referred to another repair company, which completed the repair for a total of $239, including parts and labor. I attempted to explain this to the original company, disclosed the actual cost I paid, and asked why their estimate was more than double. Instead of addressing the pricing discrepancy, the company demanded a $170 "service fee" for showing up without a part and leaving the dryer unrepaired. The company is now threatening legal action to collect this $170. In my opinion, this company's conduct has been unethical, unprofessional, and not in the best interest of the community. If I were a repair person, I would have checked my vehicle inventory for the appropriate part. If I did not have the part in stock, I would have called the customer to explain and reschedule.  I am really struggling to understand why you are being so stubborn about my complaint and are completely failing to understand my perspective.

great customer service! care about the customers needs and accommodating!!! Love them!!! Would give…read more100000000 stars if I could!

We were desperate for a gas stove right before Thanksgiving! We called Elizabeth at DM appliance,…read moreand she was so helpful. She didn't try to talk us into useless features , etc.Just a good stove ! They delivered within a few days! We were so pleased with everything about them!

worked with Diane at Lewes store, very nice, knowledgeable about products, will collaborate with…read moredesigners if you choose.

We had a Great experience with Shore Appliance in Lewes. Our refrigerator stopped working 5 days…read morebefore Thanksgiving. Our salesperson John and the store manager were great helping us pick out the right refrigerator and were able to deliver it the day before Thanksgiving. They saved the day. The delivery guys were on time and setup was great. This is our go to appliance store. I highly recommend Shore Appliances.

We have used Shore Appliance as our service provider and are completely satisfied with their…read moresupport from scheduling of service to the field technician who was outstanding. We will definitely use their service again for any future requirements.

Shore appliance is awesome. Keep you updated on when service person will arrive. Service people are…read morealways personable, professional and knowledgeable!! Highly recommend!!!

We needed a new lock and wanted a keypad, so headed to Home Depot. The replacement lock was…read moreinstalled by a locksmith whi advised returning to Home Depot for extra keys. Bob waited on us almost immediately and fashioned our extra keys. I'm pleased with the service and give a 5 star. If some don't work, I'll be back! I must add that whilst perusing the store, 3 different associates asked if we needed assistance. That's rather rare, in my experience!

I have been a long time customer. I have torn up my credit card. The service for ordering a water…read moreheater has been disastrous. It was scheduled on a specific day. It never arrived. I contacted customer service. They claimed it was set for several days later; I sent copies of confirmation messages and emails. MY FAMILY HAS NO WATER either hot or cold. Then I receive an email telling me that the scheduled delivery had been moved to the new date. HOW CAN THIS BUSINESS OPERATE WITH SUCH INCOMPETENCE? Representatives were of NO USE, either confirming the order was being delivered on the original date or asking me for confirmation phone numbers that I do not have. I WILL NEVER EVER DO BUSINESS WITH HOME DEPOT---EVER!!! Meanwhile, we my family must live without any water. AVOID ANY ORDER PURCHASE VIA HOME DEPOT. If I could give HD a "0" rating, I would.

Recently, I had a problem. Allison in scheduling jumped right on it. She made a miracle…read morehappen,(with help from above). She took care of every detail. The nicest thing about her help she made me feel important and that my problems were hers to handle. Old fashion customer service is hard to find. I want to thank her and the drivers for helping me out of a jam. Thank you Allison Best characteristics: knowledge, smart, kind, polite and efficient

Customer service sucks. Made a purchase & waited a month before I called to find out what was going…read moreon. Ended up canceling my order since the total time would have been 7 weeks. I was told 2 weeks til they received it & then I'd get it. Then they fought crediting my cc back.

Horrible customer service!…read more I was expecting a repairman out last week to fix an AC unit I have in my rental unit and the company got busy so they rescheduled a few times. When the repairman did come out he said he fixed it said he put freon in it and when I returned it was no cooler than it was previously. It took almost 8 hrs to cool off a room the size of a living room, which is insane when he said he fixed it! After realizing that it wasn't getting cooler in the apt I took it upon myself to open the AC unit up and see what was going on inside and the filter was disgusting, there was no way air could get through it, and the air intake and door was just as filthy. I called the realtor and she sent him back the next day after I showed her the pictures I took. He came back and he said when he came in and out freon in the week before it was cold in the room, and I advised him that it was not, as well, if he did in fact out freon in the AC hint it wld have been blowing colder air, which it was not. I asked him if he looked at the filter and he advised that he did and he said that he didn't think they looked as if they needed cleaning because air could get through them. You can be the judge of that yourselves! And when I asked him why he wouldn't think to clean the filter even on a basic maintenance check and I attempted to show him the pictures I took, he turned an walked away and said he'd send someone else. I asked where he was going and he just walked away and said he'd send someone else. Needless to say his customer service skills were lacking! I would have given 0 stars but it wouldn't let me!

Honest is the word here! I have always had good, on-time service, but more importantly, I have…read morealways felt that I was treated honestly. I always feel that Thoroughgood is looking out for me, not trying to deflate my wallet. I have used Thoroughgood for my washer, my refrigerator, my gas range and my ice maker. Always happy!

We had such a fantastic experience at this store! My mom, sister and I were looking for various…read morepieces of cookware to compliment our collections and stopped into this outlet store. Lise was so helpful answering questions and helping us figure out what we needed or didn't need to round our our collections. She helped us pick out what we wanted to purchase and answered questions on color and uses for each piece of cookware. I'm so excited to get cooking!

From the owner: For nearly a century, Le Creuset has focused on inspiring and empowering people everywhere to make…read morejoy through cooking. From the original enameled cast iron cookware to stoneware, stainless, silicone and more, Le Creuset has grown to offer products across a range of materials and categories that guarantees the right tool for the right job.