Some of the burners on my range stopped working correctly a while back and I had been just using…read moretwo of the five burners. The GE range is a discontinued model that was probably installed when the house was built around nineteen years ago. So it's old but it suits the look of my kitchen. I didn't like the new ranges on the market so I decided to contact Henlopen Appliance hoping they could service the unit. The person I spoke with confirmed they service GE ranges. I called on a Friday and was able to get an appointment for the following Tuesday. The technician, Trevor Vest showed up on time and once I explained the problems I was having with the range he got right to work. He tested all the burners then made the necessary adjustments to get the burners working properly. The whole experience from making the appointment to interacting with Trevor as he made the fixes was enjoyable. He even gave me advice about using our front-loading washing machine. There is no doubt in my mind who I will contact if I need help with an appliance.

Wonderful company with excellent service. Henlopen Appliance was such a pleasure to work with. Very…read morenice and on time. Trevor worked on my clothes dryer and took the time to explain everything that needed to be done. Really appreciated his knowledge and professionalism.

I have a ventless Electrolux dryer needing repair. Called few weeks back to make the appointment…read moreand provided details. I was in New York and made the appointment for when I would be in Delaware. The morning of the scheduled appointment, I received a call saying that they never worked on a ventless dryer and could not help. He said that they should have told me this at time of making appointment- you think.

Not a good experience. My refridgerator water dispensor was leaking after being used. 1st visit was…read morenormal. Diagnosed the problem ($140). 2nd appt was a no show. 3rd appt. the repair did not fix the problem. 4th appt., the technician broke the piece entirely and now cannot use water dispensor at all. Mind you, had to take off work 4 times because they couldn't come after 3pm when I get home. Now, my problem is unfixable they say because my fridge is too old and hard to get parts for. The solution to solve this was to waive my $333.00 bill that I was going to be charged. So, I took off work 4 days to have a technician do more damage to my fridge, but at least I didn't have to pay him to do it.

great customer service! care about the customers needs and accommodating!!! Love them!!! Would give…read more100000000 stars if I could!

We were desperate for a gas stove right before Thanksgiving! We called Elizabeth at DM appliance,…read moreand she was so helpful. She didn't try to talk us into useless features , etc.Just a good stove ! They delivered within a few days! We were so pleased with everything about them!

We had a great experience at Shore Appliance. Lots of products on display and great salesperson…read more(John). He was knowledgeable and provided great customer service. Highly recommend!

Difficult to work with. Poor communication. Incorrectly written invoices resulting in unexpected…read morebills. Avoid at all costs!

Excellent. Beginning with the sales process through delivery everyone was very helpful,…read moreknowledgeable and friendly. Donna Henderson was my sales person and she was so helpful, friendly and answered all my questions. The delivery was exceptional, these gentlemen took such great care when removing the old refrigerator and installing my new Whirlpool. They made this a very pleasant experience and I highly recommend them to everyone. Great job from a local company!!!

We had an issue with our Bosch French refrigerator freezer severely frosting. Shaun the Shore…read moretechnician was able to identify the issue immediately. The freezer door was not closing correctly letting warm air in. The metal racks needed replacing. Lisa at Shore appliance service dept kept us informed throughout the process. I highly recommend Shore appliances if you need repairs for Bosch refrigerators. There are not many repair folks that service Bosch appliances in this area. They were great from start to finish.

A bit of a issue in self checkout area...On 01/1/18, i stopped by the customer service deck to pick…read moreup a pre paid item that was ordered online...great service there..had to show a photo ID and sign for the item but that was expected....placed the item in the cart and went back into the store for more shopping....after that was completed i headed for the Self checkout area....while checking out the other items, a Home Depot employee assigned to the self checkout area, an older lady with a cane, approached me and asked me for the receipt for the item that i picked up at the customer service area...I was in a hurry so i got the receipt from my pocket and handed it to her...She walked away with it and i continued to check out the other items....Upon leaving the checkout area i headed towards the door....She was standing by the door and specifically waited for me to returned the customer service item receipt to me.. Why was this necessary?...I already went thru all the security issues at the customer service desk....I could have left the customer area and gone home or continue to shop....I shopped....I felt intimidated by this lady as she physically waited for me to leave before she returned my receipt to me....In the past, i have picked up items from the customer service area and walked thru the store , bought nothing and walked right out the door to my car...not one time did any employee question the item picked up at the customer desk that was laying in my cart as i left the building...this older lady employee needs to be retrained..OVERKILL on her part...

I have been a long time customer. I have torn up my credit card. The service for ordering a water…read moreheater has been disastrous. It was scheduled on a specific day. It never arrived. I contacted customer service. They claimed it was set for several days later; I sent copies of confirmation messages and emails. MY FAMILY HAS NO WATER either hot or cold. Then I receive an email telling me that the scheduled delivery had been moved to the new date. HOW CAN THIS BUSINESS OPERATE WITH SUCH INCOMPETENCE? Representatives were of NO USE, either confirming the order was being delivered on the original date or asking me for confirmation phone numbers that I do not have. I WILL NEVER EVER DO BUSINESS WITH HOME DEPOT---EVER!!! Meanwhile, we my family must live without any water. AVOID ANY ORDER PURCHASE VIA HOME DEPOT. If I could give HD a "0" rating, I would.

Recently, I had a problem. Allison in scheduling jumped right on it. She made a miracle…read morehappen,(with help from above). She took care of every detail. The nicest thing about her help she made me feel important and that my problems were hers to handle. Old fashion customer service is hard to find. I want to thank her and the drivers for helping me out of a jam. Thank you Allison Best characteristics: knowledge, smart, kind, polite and efficient

Customer service sucks. Made a purchase & waited a month before I called to find out what was going…read moreon. Ended up canceling my order since the total time would have been 7 weeks. I was told 2 weeks til they received it & then I'd get it. Then they fought crediting my cc back.

Horrible customer service!…read more I was expecting a repairman out last week to fix an AC unit I have in my rental unit and the company got busy so they rescheduled a few times. When the repairman did come out he said he fixed it said he put freon in it and when I returned it was no cooler than it was previously. It took almost 8 hrs to cool off a room the size of a living room, which is insane when he said he fixed it! After realizing that it wasn't getting cooler in the apt I took it upon myself to open the AC unit up and see what was going on inside and the filter was disgusting, there was no way air could get through it, and the air intake and door was just as filthy. I called the realtor and she sent him back the next day after I showed her the pictures I took. He came back and he said when he came in and out freon in the week before it was cold in the room, and I advised him that it was not, as well, if he did in fact out freon in the AC hint it wld have been blowing colder air, which it was not. I asked him if he looked at the filter and he advised that he did and he said that he didn't think they looked as if they needed cleaning because air could get through them. You can be the judge of that yourselves! And when I asked him why he wouldn't think to clean the filter even on a basic maintenance check and I attempted to show him the pictures I took, he turned an walked away and said he'd send someone else. I asked where he was going and he just walked away and said he'd send someone else. Needless to say his customer service skills were lacking! I would have given 0 stars but it wouldn't let me!

Honest is the word here! I have always had good, on-time service, but more importantly, I have…read morealways felt that I was treated honestly. I always feel that Thoroughgood is looking out for me, not trying to deflate my wallet. I have used Thoroughgood for my washer, my refrigerator, my gas range and my ice maker. Always happy!

We had such a fantastic experience at this store! My mom, sister and I were looking for various…read morepieces of cookware to compliment our collections and stopped into this outlet store. Lise was so helpful answering questions and helping us figure out what we needed or didn't need to round our our collections. She helped us pick out what we wanted to purchase and answered questions on color and uses for each piece of cookware. I'm so excited to get cooking!

From the owner: For nearly a century, Le Creuset has focused on inspiring and empowering people everywhere to make…read morejoy through cooking. From the original enameled cast iron cookware to stoneware, stainless, silicone and more, Le Creuset has grown to offer products across a range of materials and categories that guarantees the right tool for the right job.

John seems to be very thorough as he repairs marine engines. He hasn't fixed the problem yet, but…read morehe is ordering the additional hoses in my cooling systems. Stay tuned to see how he completes the job.

John got our Zephyr wine fridge working again. The darn thing was under a year old, quit working,…read moreand the business we bought it from kept giving us the run around with the warranty. John is knowledgeable, informative, and reliable. I highly recommend his company.