What a wonderful place to stay while in Helen. The owners aka family are the real deal…read more Experienced, attentive, genuine and some of the nicest people I have ever met. I totally recommend them.

The owners were very kind. The facilities are old, worn out, very outdated. The grounds are very…read moreunkept. Parking is extremely difficult and dangerous. Extremely overpriced. I can't explain the five star reviews?? The website could be viewed as bait and switch advertising.

When my sister told my young daughters that there was snow in the forecast for Christmas in Blue…read moreRidge, my Beach Babies begged to spend the weekend in the mountains with my family so that they could see snow for the first time. We packed up Christmas and checked into our cabin on December 23 around 415pm, unloaded all of our things and settled in for the bad weather forecasted ahead. Around 515pm on December 24, the family dog alerted us to a fire on the front porch, along the (locked) garage wall. The next 15 minutes are a blur of trying to put out the fire, find our exact location for 911 and finally realizing that we were in trouble and couldn't get out of the burning cabin. God is good, and we were able to escape safely, with only 2nd degree burns and a couple of very traumatized little girls. My car was parked in front of the house and was destroyed by the fire, along with all of our belongings and Christmas presents that were left behind. To date, Vacasa has yet to return my numerous calls regarding the fire or communicate with me regarding my losses. VRBO advised that Vacasa would refund the charges for Dec 24-25 because we were not able to stay those nights. Vacasa has not refunded that charge. Vacasa has also not covered the additional hotel charge we incurred on Christmas Eve, after we had to evacuate the property. Lindsay, from the local office in Ellijay GA contacted me directly after she was made aware of the fire and assured me that she would handle the situation and be in communication with our next steps. For 2 weeks she assured me she would provide the info as soon as she had it. One week there was an appraiser and she would get the info. The next week the appraiser hadn't been assigned. The third week following the fire, she stopped communicating. Vacasa customer service made note of all of these things, multiple times, and promised someone from another department would be in touch with me, although it is "against company policy" to share what department or contact info for such. My wallet and Samsung watch were recovered and given directly to Lindsay to return to me, although she failed to mention it when we discussed my concern for my missing wallet. Upon being informed that she was given my belongings, I contacted her with the information and asked her directly if she had my things. Fortunately, she "remembered" she did and agreed to over-night them to me. For 2 weeks she said she sent them, but couldn't tell me which service she used or provide tracking info. The 3rd week, she stopped communicating. When the sheriff's office got involved, they gave her 24hrs to "find" the postage receipt. Less than an hour later she produced my wallet and watch with the explanation that while looking for the receipt, she "found it and thought it had been sent already". I reported all of this to one of the call center reps at Vacasa, again, although I don't anticipate hearing from them.

We stayed in Panoramic Views....this place was absolutely beautiful. We went in November so the…read moreviews were all colored in the colors of fall. The cabin could not have been more perfect. Huge huge windows, gorgeous decor, and very relaxing for a quick family getaway. Our grill did not have any gas, we made a call and someone was there within ten minutes to take care of providing us with a new tank. Highly recommend this cabin and cabin rental company. We will definitely return.

I stayed here with friends and my house-trained small Pomeranian dog…read more We all had a blast. They were easy to deal with, friendly, professional. We got at the cabin Friday night very tired but the hot-tub was ready :) The cabin was very cleaned and organized. The Heater was on and the house was warm. Perfect winter day. I loved the sauna and really enjoyed our time there.

we understand there are acts of nature that can't be controlled. However, what can be contolled is…read morea business's response to the customer. After roughly 14 calls we were finally told there would be no compensation for being with out power. As I wrote this review we are still without power. we've lost all of our food and a majority of a day of our stay. All that offered was a discount for a future stay. This doesn't help our family in the now with the amount of money we've spent for the stay plus food at the house. it's safe to say I do not recommend this company to anyone else and we will not be returning.

Staying here during our Oktoberfest stay made us feel like we were transported to Germany. We could…read moreeasily walk to the Festhalle and down to town to walk around and eat (which was helpful because parking is limited and costs money if you're parking at the Festhalle). The owners here are lovely and very helpful! Sleeping accommodations: we stayed in the Blue Room and loved it because it has a private entrance, a fireplace, and a private bath. We could even bear the fun German music roll up the hill through our bedroom window, but it wasn't too noisy that we couldn't fall asleep! There's also parking on the premises. Breakfast accommodations: the owners made us an elaborate breakfast each morning, full of coffee, Orange juice, yogurt, eggs, toast, homemade quiche, and the best: their homemade applesauce -- which tasted like fall! Activities: we really enjoyed walking the town. There aren't many authentic German stores, mostly souvenirs shops, but there's a great Christmas store and Cuckoo clock store worth visiting. We were recommended Bodensee restaurant for authentic German food and we were not disappointed! It was delicious. The Troll Tavern is also really nice for a spot right on Chattahoochee River. The owners also recommended some hiking trails, so we did that one of the days and really enjoyed it. Habersham Winery is just down the road and also a great little spot to taste some wines and take a glass with you as you explore a trail behind their winery that takes you to a lovely overlook spot. And of course during October and September, going to the Festhalle for beers, German music, huge pretzels, and fun is a must! Apline B&B is the perfect spot for a weekend getaway and even to enjoy all the Oktoberfest festivities.

What a delight it was to meet Frankie and Barbara. We loved our time at their B&B. The breakfast…read morequiche was fantastic and we loved the homemade applesauce in October. They even gave us some homemade granola before leaving for our mountain biking adventure. I loved that I could leave my window open and hear the fest hall music in the town below. Reminded me of our honeymoon in Germany. Great place to stay for sure!

Best Experience! Love this place. Close to and walking distance to fabulous shops and restaurants…read more Wonderful experience. Will definitely return.

We had reservations at Black Forest Bed and Breakfast originally, but when we got there, we were…read moretold we weren't expected until 12/25. I had the confirmation which they sent me and they made a mistake on their end and double booked the room, so we were displaced from having a room for Christmas. We called around and found the Castle Inn and spoke with Debbie who had a room available and saved our Christmas from being ruined. She gave us a discount for having to be stressed out by the other business which was sweet of her. She made us feel welcome and we loved our stay at her place. We loved having the balcony overlooking Main Street and seeing all the beautiful lights. We had the best stay at the castle inn and will definitely be back. Thank you for your hospitality, Debbie. I recommend everyone to stay at the Castle Inn while in Helen, GA.

Definitely a unique experience. We actually had the builder and owner give us a tour. It's was a 2…read morehour tour but we felt like we got the VIP experience. You could certainly go in, run around, look at the castle in 15 mins, but we wanted to understand the art, the reason behind the build and just learn a few things. Santa was there for pictures and it's neat that you can rent a room IN the castle. We weren't able to view those rooms but, I believe there are pictures online. Maybe we will come back and stay! You can't see the castle upon arrival, they take you in a bus up the hill so, I liked that it didn't ruin the surprise. They had little Tiaras for purchase and they give you a small prize when you complete the word puzzle they hand you. And event here would be cool. It would also be great if they had more drink or snacks for purchase but imagine that's in the works!! This was a costly project so, it will only get better!

So this was the second year for CastleFaire and it was even better than last year. It's not a huge…read morefaire by any means but it's growing. And well, you can't beat having it in a castle! Their location causes some logistical issues you don't have at most faires as there is no parking field. Most people have to park offsite and catch a free shuttle to the bottom of the mountain, then they drive you up to the castle. For those of us in full costume, the shuttle buses do add a level of complication we aren't used to but is definitely worth it If you like the Renaissance faire type events you need to go check this event out.