They were very professional and I love the units, we had seven units installed in two of our homes,…read morealong with getting windows install installed in one of them. They were installed in 2022, today three of the units have stopped working, I'm hoping that they have excellent customer service as it is going to be a very hot weekend and I am about to have a house full of company arriving from the airport today! I will update on their customer service. Hopefully it continues to be a good experience.

This business wanted $150.00 for an estimate!!! When is told…read morethe owner I had already had a diagnostic on my system he told me that made No difference!

First off, I am a drafted, honorably discharged Vietnam Combat Veteran. I take offense SOHAC would…read morepost their involvement with the traveling Vietnam Memorial Wall. In 2021 I spent $10,163.00 on 4 new ductless units. Upon completion, none of the units worked. Two were left with visible holes drilled in the wrong place, one unit was obviously not level. One installer told me my ceiling was slanted? I actually had to go to Mark with info on all 4 units showing times, result before he would send a repairman out. No refrigerant in the line to any unit. May 2025 I spent $15,885.00 on a new furnace and heat pump. When installed it did not work properly. Service call two days later, still not working properly. Did not use over the summer. November the service calls started again, until the repairman stopped communicating with me. It took a complaint to the Construction Contractors Board in January, eight and one half months after installation, for Warren to call me. Warren and Brandon came out, hooked up a loose wire, problem solved? I have no faith in the service calls, what I am told, or anything else from SOHAC, so now I must use a different company for maintenance and repairs. Michelle was always friendly and helpful. Brandon has my sympathy. Communication, no. Customer service, no. Al Schaller

We just had our Trane 3.5 ton XR-14 Heat Pump installed with a variable air handler and 5" media…read morefilter. Joshua and Tyler showed up on time, discussed their work plan for the day with us and completed the job on time. They were courteous and professional. They explained everything they did and included us throughout the day in the process. We felt informed and acknowledged. The system is running quietly and we instantly noticed the difference in performance compared to our old unit (different brand). The replaced unit was hauled off at no additional expense. Southern Oregon Heating and Air impressed us, we are happy we opted for their business.

called Mark on Friday as my heat pump stopped working and had to use propane heater to keep house…read morefrom freezing. Came by after work and fixed the problem explained care and feeding of heat pumps and furnace. He took his time and explained in terms I was able to understand, even though I am sure he would rather be home and relaxing. I now realize there is a lot to understanding a heating system. I highly recommend Mark and Pacific heating and cooling to anyone that needs help. BIll H

Short version? CALL PACIFIC! Long version? Geothermal…read moreclimate control systems pencil out.  Initial costs are higher than the more common options but they quickly pay for themselves with low operating costs and exceptional system efficiency. Our system hadn't been serviced since we bought the house 4 years ago.  The Grants Pass, OR based installer had retired and I had to find a knowledgeable alternate.  My challenge was finding a reliable maintenance company who truly understands these systems. My search led me to Mark Webb and Pacific Heating & Cooling of Medford/White City, OR.   While Pacific can handle the typical HVAC calls, Mark's company KNOWs Geo; installation and service. When my system started having trouble producing heat, I called Pacific in for the maintenance.  Now Merlin, at 40+ miles away, is well out of Pacific's normal service area but Mark found time to fit us in quickly.  Mark's communication was excellent (timely texts to confirm the appointment, tell me he was on the way, about to arrive etc).  He was punctual.  He expertly evaluated the system, executed multiple maintenance procedures and repairs, replaced faulty components with OEM parts (who else carries "ClimateMaster" parts on the truck) and quickly had my system pumping out 91 degree air (up from 66) in no time.  Of equal benefit, he carefully explained GeoThermal theory to me simply and then provided web links to ClimateMaster maintenance info so I can handle basic maintenance like topping off coolant, burping the circulation pump, and identifying trouble codes in the future.  Nobody likes a surprise when the bill comes in and I won't divulge pricing but let me say that I was surprised ...PLEASANTLY ... the fee for service was significantly LOWER than my lowest estimate.  And he showed me some system design improvements to significantly improve the systems basic performance.  Now ... I don't write reviews unless the organization EARNS one.  In Mark's/Pacific's case ... for EXCEPTIONAL SERVICE and winning a LOYAL customer who will tell others "For HVAC or Geothermal installation or service ...  CALL PACIFIC" Hugh Griffiths Merlin/Hugo, Oregon.

Air Systems of Southern Oregon LLC Luis did a great job…read morediagnosing the issue we were having with our mini-split system and working with the vendor-warranty to secure the necessary replacement components. Once the replacement supplies arrived, Luis (and Jordan) quickly did the work to bring the system back on line. They were very efficient with their use of time but also did everything needed to accomplish high quality work. Luis made sure that communication was great throughout the entire process and I felt he was careful to manage costs in a very respectful way. I'm absolutely pleased with the value delivered and my whole experience with Air Systems of Southern Oregon. Without hesitation I can say they absolutely deserve my strongest recommendation! It's great to have regular heating capacity working again! Michael in Ashland Oregon

From the owner: Air Systems of Southern Oregon LLC provides heating and heat pumps, air conditioners and mini…read moresplits, water heaters, indoor air quality, and duct and exhaust systems. Serving Jackson and Josephine counties, OR.

After talking to and getting estimates from several HVAC companies for our Heater/AC system…read morereplacement and Range hood vent addition, we chose Stone and are happy we did. We were impressed by Jason's thoroughness in gathering the needed information for the estimate and his knowledgeable answers to all our questions during the project. AJ and his install crew were very good on a damp day taking care not to track in mud and were considerate of being in our house. We hardly knew they were here. Adding an outside vent to our range hood also went in without a hitch, they even brought in a roofer to make sure the vent cap as installed correctly. Good value and great people. We highly recommend them.

We are so glad we chose this company to install a new heat pump to our house…read more They were very honest and professional. It was money well spent and I would highly recommend this hvac company.

Service was excellent. He explained all the options available with costs and probable length of…read moreservice provided by each including cost for a new system with present rebates. I would highly recommend him for any heating and air conditioning work needed. The final bill was less than I expected, and I'm cooool again. Thanks for the great job.

So if you need help i have used this company. They replaced our HVAC upper unit. Professional,…read morecourteous, reasonable . Conservative in repairs. And at a great price.

Super quick every time I need them!! And they have been up front and honest, Definitely recommendread more

Thank you Justin for the great work on our new heating system and it's sure very quiet…read more terrific product to have in any house . Thank you again for everything you done for us.

Jeff was friendly and thorough. Also, my dog loved him, which is always a good sign. I'm new to the…read morearea and will be a return customer of National Heating and Air Conditioning if any issues arise with my HVAC system in the future. Thanks!

Though I didn't hire them the person I talked to said it could be the defrosting program that could…read morecause the water around the base of my HVAC. It's nice to know that not all businesses want to charge you for unnecessary appointments and are willing to let you know what the problem could be. She said that if I started to have problems with the heating then that could mean that there is something wrong.