(1) I learned after engaging Mr. Billy Wood and Ms. Tammie Wood (two-employee business) that they would only have inspected my entire home for termites had I not told them where my concern was. Since I mentioned where I had seen termites, they refused to check the rest of the home. (2) I found fungus in the home and asked them to look at it - they refused to inspect the home still unless I re-scheduled and pay 2-3 times as much making it so that the $75 consultation fee could only include a small corner of our property and only for termites (not for any fungus). (3) when a quote was offered, no quote for options to reduce the scope of work to just what was needed was offered - only the most expensive repair option was quoted (4) when I called and addressed these business practices, I was told that had I not told them where the termites were, they would have inspected the entire property for $75 and that no matter how small or large the termite spray job, they charged at least $800.
Billy Wood minimized work during his inspection and maximized the perception of the scope of work so as to reduce workload and maximize profit - dishonestly. They did not provide me an option to pay for what was actually needed, but retreated over the phone, saying I didn't really have to spray for termites since the damage was old. They had no concern for the customer's perspective or well being and were only concerned about making the most profit out of the smallest issue. This ensured that more issues would yield subsequent additional inspections, more money, more fees, and less work. Cannot recommend to others. read more