Generally the staff are nice and helpful. However there is confusion on how to handle people with…read moreappointments and walk ins. I arrived 10mins early. There were 2 people who just walked in w/no appt were seen 1st. Then while being called back someone else walked in & we were put to the side so they could be helped. Waited an additional 10mins. Simple bloodwork took 30 mins from the moment I checked in & until gone. Which isn't bad had they been busy. The people with no appointments were in and out in 10 mins

Poor customer service. They messed up my blood test results,don't answer the phones and don't…read morerespond to messages

Easy peasy experience overall. My doc ordered labs through the online system. All I had to do was…read moremake an appointment through the Quest website. An appointment can be made to any available Quest center. This particular location was located in a strip mall near an HEB plus. Parking was sufficient and easily accessible. Walked into a small waiting area and checked into a self check kiosk. Make sure to bring your DL and insurance card to scan. A tv screen on the wall provided coverage of calling order. Someone would open the door and call name of next person to be helped. Valeri assisted me. She was pleasant and professional. She made sure to double check appropriate identification and blood draw was quick and efficient. Results available in 3-5 days. Will come back here again if needed for further labs.

I just came to pick up a specimen container. That's it. Pick it up and take it home. And I either…read morehave to make an appointment or wait 60 minutes. Who thought this was a good idea??!! Corporate needs to re-evaluate. Not only that, but there are zero humans when you walk in the door. There's a window where a human presumably should be, but it's blocked off with a kiosk. Why can't we just have human interaction? Not everybody in the world wants everything run by tech! I will ask my doctor to send me to a different lab next time.

I have been going to this location because most people have trouble finding my veins, and Tina…read morealways gets it on the first try. She is also very competent and dedicated to her job. I have even arrived past business hours, and she still took me in. Tina also has a great personality and always greets you with a smile!

Just want to give a quick shout out to Tina over at any Lab test now San Antonio located off…read moreMcCullough Avenue. Needed some lab work done Tina"s professional and very kind. I would recommend this place if you are in a pinch for time like I was. The fees, a reasonable for labs & any lab now offers a variety of test you may be needing.

The Stone Oak location employ quick, professional, and courteous people to provide services to…read moretheir customers.

My visit to the Labcorp on Stone Oak Pkwy was frustratingly similar to a trip to the DMV. I had a…read more9:45 a.m. appointment, checked in at the kiosk, uploaded my ID and insurance, and received confirmation stating I was successfully checked in for my appointment ("Thank you. We now have you checked in for your appointment"). I had no reason to believe there was any issue. After waiting 45 minutes, I noticed walk-in patients who arrived after me were being called first. When I asked an employee to check on my appointment, she initially said she couldn't find it. After I showed my confirmation email, she found it but claimed it had been "deleted" because the kiosk registered my check-in five minutes after my appointment time. Despite waiting nearly an hour and having proof of my appointment, she refused to honor my original check-in time. Instead, she re-entered me as a new walk-in and said I would have to wait behind about 10 patients who had all arrived after me. Even another patient confirmed I had been there the longest. When I questioned her "solution", I was told that if I didn't like it, I could go somewhere else. The most concerning part was that every piece of documentation I received actually indicated that I had successfully checked in, so I had no way of knowing my appointment had supposedly been deleted. Even after acknowledging I had been waiting the longest, the employee refused to correct the situation. I wasn't upset about what appeared to be a system/tech error, although that is also a serious problem. While this may not have been the employee's fault, she refused to do the right thing and offer an appropriate solution. Instead she thought it would be okay to keep me waiting even longer, completely disregarding the fact that I had an appointment, while also disregarding "first come, first serve." This was poor customer service and a complete failure to treat patients fairly. Please do better and learn to be kind to your patients.

I'm never one to do reviews but I was absolutely Impressed with this staff! Took my 7 month old in…read moreto get some blood work which is already a stressful situation but the phlebotomist talked me and my baby through every step made my daughter feel safe and comfortable she didn't even cry and that's a huge win in my book we even walked out with my baby smiling!!

The staff is great. The parking however is a fucking nightmare. You can drive around for 15 mins…read moreand not find anything.

I've had to come here twice for employment labs. First, drug tests are ONLY Monday- Friday…read more1:30-4:00. They will not do it in the morning. Just FYI. Also, you need a mask and they do not have any to give to patients so bring one. The ladies who work here are so nice and professional. They know their regular patients and help those who can't see the screen on the kiosk. I witnessed this both times and she was so kind and patient. I had a drug screen done on both a Monday and Tuesday. Monday was super busy but they were super fast. Tuesday was not busy and still super fast. I had blood work done with the drug screen and she was so good with drawing blood. I barely felt the stick and no bruise. Overall, everyone here was super nice both times and efficient. It's fast even with a line. If you have to do fasting labs I'd wait a little bit after they open because apparently the line can go all the way down to the FedEx first thing in the AM.

Was there for a drop off. Did not know the procedure. I wanted to ask a question. Was met with…read morerudeness and anger because I did register with the right name .When they finally got to me. Then another person approached me with some hostility and then explained the procedure rudely also.

I had a great experience getting some blood test done at this Quest Diagnostics location!…read more They accept walk-ins, but I highly recommend making an appointment through their automated phone assistant. It only takes a few minutes to make it but it makes a huge difference when you visit QD. This specific location is located on the third floor, across from the Methodist Hospital Metropolitan. As you enter their office, they have an electronic check-in where you'll need to scan your ID and insurance card. I was so happy to have made an appointment because even though there were 10 other people waiting, I was the first one they called after I checked in. The staff that helped me was really nice and we went over all the tests that I needed done and made sure everything was correct. The whole procedure was absolutely painless and got out of there really quick. I am definitely going to be coming back to this location for any future tests.

Staff is total indifferent to people waiting. Stay behind close door and go on breaks while…read morewaiting room is full of people. Zero communication with waiting room. Impossible to ask questions. Understaffing most likely problem. GO SOMEWHERE ELSE. A DISCREDIT TO QUEST

We were out of town guests staying nearby when my eight year old daughter slipped and fell on a…read moreplayground, bumping her head. This seemingly typical childhood incident turned into an emergency when she started showing signs of a concussion and we were pointed to the direction of this emergency room. She was immediately taken back for a CT scan and was provided zofran for her nausea. The provider spent a great amount of time discussing symptoms and plan of care with me. A skull fracture couldn't be ruled out, but a follow up x-ray once we got home did indeed confirm a skull fracture. I'm so thankful for the nurses and doctor who were working this day and took great care of my girl! Her situation could've been so much worse, but with the quick thinking of the professionals on site, she was ready to go home a few hours later. I would also like to add that the facility was very clean. If you are there awhile, they also have an area to grab a small snack for you or your loved one.

$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong…read morewith US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.

Eden did a great job of studying my wife last night. Welcomed her at the secure entrance, walked…read moreher through the whole process, and made sure she departed safely in the morning.

Staff are super friendly and always willing to help. Marco…read moreis very knowledgeable and helpful and truly understands a clients needs.

The facility is wonderful, but Executive leadership has been a challenge! Within that venue, the…read morefood & activities have been a challenge! Rita Adams was a conservative & brilliant executive! She was just getting to the food & activity improvement when we were told that she found a new opportunity more suited to her desired future. We would not want to stand in her way, but she is SORELY MISSED! The food has been based on cheap & overused oil. Nothing can overcome the nasty oil being used! The protein is limited to mixer of meat, bone, & grizzle that ruins every dish. Occasionally there are suspect cuts of real meat with little relation to real meat. Most often the facility depends on slices of heavily processed meat rolls. The people cooking have no sense of how to season the food! There's far too much of chili powder & coriander, to the point that we can't consider eating the poorly seasoned compositions. A superior chef is sorely needed! The activities were exceptional with Jessica Trevino. Jessica was pushed to do the job of at least 2 people, which ruined activities. The new activity director has been given far more support from CNAs, but Jessica contributed wonderful food & activities above & beyond what is currently provided.

The quality of care was exceptional. Therapy Dept. offered daily sessions with licensed…read moretherapists. Improvement in ambulation was quick and motivating.