Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

If you want to get your hair removed you will want to go to Emma! She makes you feel like you're…read moregetting drinks with your best friend. She is so sweet, kind, and so good at her skill! I've been waxed, lasered and sugared and Emma is top notch. She is super fast that you wish it could take longer just so you can keep talking to her. She is the best at what she does and nobody tops her!

Overdue review for how long I've been coming here but love emma and her sugaring work. She does a…read morefast but thorough job and is the sweetest, I'm always in such a good mood leaving my appt. Her workspace is clean and very pleasant, and pricing is good too.

Tinted my brows for the first time and IM IN LOVE! Emily helped make me feel so comfortable and…read moreeased my worries about tinting! Definitely check her out

I've been booking my sugar appointments with Emily for the past 3 years now not because of her…read moreamazing results, but because she's a genuinely lovely, hardworking person who truly cares about what she does and you can feel the love when you walk through the door The studio is clean, cute and vibrant with hair chairs, a nail station and facial rooms. The interior is soooo adorable I always have to take a post session selfie with the lighted mirrors If you've been looking for an all in one studio, this is the place to be!

I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

Jenn is very nice and professional, who made me feel very comfortable. She provides great service.read more

She is very Nice And does a great job. Beautiful and clean…read moreenvironment. I'd definitely recommend going and enjoying a service.

I think this is the best sugaring experience I have had in a long time …read more Thelmy is sweet and gentle and took such good care of me and really really made my skin feel brand new and took every precaution needed considering I am pregnant .I used to have a great aesthetician before I moved to OC ,but have not been able to find anyone I liked to make my sugaring experience pain free in 2 years.So happy I found Thelmy,look no further she is simply amazing ! Thanks again !!!

I tend to be a last minute appointment girly and Thelmy is always accommodating. Her suite is also…read moreprivate and super comfy. I always leave limón sugar satisfied w/ my Brazilian. I've had issues in the past with not removing all the hair but not here. Highly recommend her for 1st timers too! I recently went in with a LOT of growth and it was less painful than my 1st time (I had less hair then) 10/10 so glad I found limón sugar on yelp

Fantastic experience! Great communication and Heather made me feel so comfortable and welcome in…read moreher space.

Been going to Heather for a very long time and there's no one else in the business I would trust…read more Recently my almost 11 year old daughter started sprouting some under arms hair and she makes her feel so comfortable and we just absolutely love her. Highly recommend, great vibes, great service, absolutely amazing

Kat is seriously the best of the best! From the moment you lay in her bed, you feel so comfortable…read morebecause she's not only amazing at what she does, but she's also one of the kindest people you'll ever meet. She really takes her time, makes sure everything looks perfect, and you can tell she truly cares about her work. I always trust her completely and she never disappoints! My brows come out flawless every single time. If you're looking for someone who's skilled, trustworthy, and genuinely sweet, she's the one!

It is on the right side with black double doors and the services done are listed on the doors when…read moreI noticed "sugaring". I walked in and my sugarist, Kat, was kindly waiting for me. The room was very clean and she played some great music. I got my underarms, nape of neck and sideburns sugared. Everything was pretty easy to get through but this was the first time getting the nape of neck done. It hurt a little more than I anticipated, but reasonably so as it's course hair in a delicate area. Kat did a great job at getting all 3 services done quickly. She laughed with me through the pain of the nape sugaring which is truly what made it easier to handle. By the time we were done, she had put so much attention to detail and left my areas so smooth. I felt brand new when I looked at the nape, I had so much hair and now seeing it bare made me feel 100x more feminine. Thank you so much for your help!

I highly recommend sugar mermaid! Sugaring hurts way less than wax and Sarah is professional,…read moregentle and quick! No ingrown hairs, no torn skin, and so smooth for weeks!!

Sarah is the best! I had my first Brazilian sugaring with her today. Her space was immaculate and…read moreso thoughtfully set up. She put me at ease with her clear explanations and useful advice about self care. She radiates warmth, sincerity, and thoughtfulness. I'm so impressed and will be back!

I have been coming to Sage for all my waxing for several years. Sage is really wonderful. Sage is…read moreon time and she always does a superb job! Oh my, very sorry but I typed in Jade originally and I meant Sage! Sage is the aesthetician that I see! Thank you for understanding my error!

I arrived two minutes late and felt like I was being looked down upon by the front desk girl for…read moredoing so. So my appointment started off on the wrong foot My wax was then done by Kaitlynn, and the conversation during it felt very uncomfortable. I felt judged when talking about my family (she asked questions about them) due to her tone of voice, and the wax felt very rushed. When I got home, I saw that she missed a couple spots which is obviously very frustrating. I will not be coming back.