Love the service. Everyone is friendly, and I got an amazing cut from Leah Conway…read more I described my cut without pictures and she gave me EXACTLY what I wanted! I love it!

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.

I have facials once a month with Taylor! Love the way she makes my skin feel and look! Go see her!read more

Great experience and very talented stylists! I had an appointment with Kelsey for an all-over…read morecolor, and I love how it turned out! Everyone was very friendly, and the environment itself was very welcoming. And to top it off - it was reasonably priced! I'll definitely be going back for future hair cuts and colors.

I wish it were closer to my home. I think the you lady that washed, cut and styled my hair was…read moreHannah. She was so awesome. Styled in a way I never thought of. It was absolutely beautiful. Now, if I can try to do the same...lol.

Great Salon. Everyone is very friendly and talented. Highly recommend making an appointment and…read moregiving them a visit. Great with highlights and color services.

Walked in the posh and greeted by a warm friendly receptionist Willow. My stylist was Chelsea, and…read moreher assistant Cali. Both are amazing sweet, professional and knowledgeable. Chelsea, listened to my main concerns and I wanted her professional advice for placement/ color and my cut. Cali, is about to hit the floor and is a protege of Chelsea's her work. Both ladies are amazing and I recommend them and or Posh Salon.

My sister has been there many times over the years and they have progressively gotten worse. They…read morehave messed her hair up twice if not three times now because the stylist claims they can do platinum highlights when they in fact cannot.

Best haircut ever! Melanie listens, understands and is unbelievingly talented. In addition,…read moreshe is a solidly wonderful person---a pleasure in every respect. ...Now, I don't just have curls--I have great looking curls! Thank you, Melanie!

Melanie does a fantastic job with curls. The pixie cut she did for me was so cute - first time I've…read moreever been brave enough to try it! I'm letting it grow out now and the dry cut she did for me is amazing too. Couldn't be happier!

Easy to make appointments, first time going here and was reccomended by a friend. Shena was…read morefriendly and helpful . She did a awesome job on my hair highlights ans trim. plenty of seatings to wait and music playing. Will be coming back .

The cut I received mostly works, but I had issues with the timing of the appointment and never…read morereceived a response when I reached out about problems I had with the cut. For the price of the service, I'm weighting those two factors highly, which is why I give a 2/5. The full context for my rating is below. When I arrived for appointment, I had a little under 2 hours to be in and out for a curly cut and style. The appointment slots on the booking site were listed as 1 hour so I confirmed with Alexion before we started that it was only 1 hour as this was significantly shorter than the 1.5-2 hours I've spent in the salon for curly cuts in my old city. She confirmed that this was correct so I didn't explicitly state my end time since I figured a 45 minute buffer was enough. I brought inspiration images that closely matched my texture and preferred styling. Alexion agreed that the images would work well for my hair length and should definitely be achievable. We went through the haircut and styling, which seemed to go well. I checked the time on the way to the dryer and realized we had already hit the 60 minute mark. I asked her to confirm how long I would need to dry, and she told me about 15 minutes. I was left at the dryer for closer to 30, and when she came back to check on me a second time, I let her know that I needed to leave in 15 minutes. She said she was currently cutting another client and would have me over quickly. Unfortunately, my hair was styled in a much more controlled and slicked manner than the images I brought in and not a good representation of how I usually do it myself. Due to this, I had a hard time pointing out issues during the refinement cut, which was only 10 minutes. I left quickly to make a work meeting on time. Hours later, I realized that I had never even been offered a mirror to check the back. After washing and styling my hair that evening, I could better articulate some areas of improvement. Per the instructions in the follow-up message regarding touch-up requests, I contacted Alexion at the provided e-mail address to ask if there was a time I could come in for a quick refinement. I never received a response so I tried calling the provided number several times and left two voicemails, all of which went unreturned. Since I was leaving town a week after my appointment, I eventually did the touch-ups myself at home. It has been nearly 3 weeks since my appointment and initial e-mail, and I still have not heard from Alexion. I wanted to give her a chance to make the haircut right, but I assume I'm not getting a response at this point. For the price of $200, I should have left the salon feeling amazing, but instead, I am disappointed and underwhelmed with the experience for the amount of money I spent.

Have to say again how amazing this woman is! Not only does she provide a fabulous hair cut it grows…read moreout well too! This is so important. The best haircuts in my life have been where the hair grew out and continues to look fab over time. I actually waited nine months to go back and see her and my hair was still looking good. I was traveling and don't recommend waiting that long but these cuts are a deal!!!

Great salon experience here. Stylist Michael S. is fantastic. He is professional but has a warm…read morepersonality, is really creative and communicates very well with his clients on what it is they are wanting to achieve. Highly recommended all around.

Michael Share is wonderful. His cuts are stunning and he knows how to dye eyebrows. The place has a…read moregood vibe too.