AMAZING. This was my first facial and now I'm worried the bar is set too high that nothing else…read morewill compare. Laura was so friendly, she explained everything in the beginning and answered any questions I had throughout the hour. I was so relaxed afterwards I could have fallen asleep as soon as I walked out the door. The name Hidden Gem couldn't be more accurate!

I have been to Hidden Gem many times over the past few months for both lashes with Pallavi and hair…read morewith Lana and every visit is the same: high-quality service, very calming atmosphere, spotlesslessy clean and extra touches that go above and beyond like warm towels and soothing music. Just a great all around experience each time.

I have nothing to say except good things for the Mane Escape Salon and Spa. I have been going there…read morefor almost 3 years now and they have exceptional service. The staff is courteous and very friendly. My hairstylist is Lindsay and she does an amazing job! They were very strict during the pandemic about the way they would allow the customers to come and out of the salon; the cleaning procedures and were very quick to update their payment gateways. I've had a few other stylists and I must attest to their exceptional styling of my hair. I would highly recommend this salon for your hair care needs!!

Wish that 0 stars was available. Worst haircut ever received. Tony should be fired. He saw the…read morephoto I showed him (very clear, never been mistaken by any haircutter I have been to) and took some "creative liberties," resulting in an abysmal excuse for a 50 dollar haircut.

Do not go to this nail salon for gel removal. The woman completely destroyed my nails while…read moreremoving the gel. She used a coarse nail file to grate the polish off and the electric file burned all of my nails.

Will not go back...my nails are literally a mess. She didn't take all of the gel off, so put the…read moreclear nail hardener on top of random gel patches. My nails have split so they are now the shortest they've ever been.

Katie is great!! I had come to this place years ago for electrolysis and decided to revisit for my…read morefirst facial. I went with a maintenance clarifying facial. Katie was thorough and made my experience personal and comfortable. She used specific products based on our conversation and her analysis of my skin, and left me more knowledgeable about what my skin needs. It felt nice to be seen and invested in. I even ended up purchasing a couple of products per recommendation and after using them for a while now, I love them! My skin felt so good after, and LOOKED good too. It felt good investing in myself, self care is important!! I felt really taken care of in the hands of Katie, she's truly an expert!! I will be back for more services, especially another facial!

Whomever I spoke to on the phone was incredibly short tempered and quite mean. It really upset me…read more I called to book an appointment and wasn't given the time of day. Not sure if they were just having a bad day, but I did not feel welcome here. Will not be returning.

Great skin care and waxing service. I've used this for leg waxing, and have been very happy.read more

Dee is Ah-Mazing! Her facials will make you melt, and your skin glow. Her waxing is impeccable. Her…read morespace is warm and cozy. 12/10 would recommend.

Okay so I used to live in West Concord (I now live in Sacramento CA) this is theeee only place I…read morewill go when I need to get my hair done! I usually come back 4 times a year as my family still lives in MA and every time I come back I book an appointment here. Leah is truly amazing at what she does and she's life changing! Every time I leave I feel like a movie star. Also all the woman here will treat you like million bucks! They are kind, professional, and very down to earth! Carla (The owner) is super professional and is always in a great mood, I can tell the woman that work for her truly love and respect her! I will never go anywhere else to get my hair done! Love this place !!! You will not be disappointed! 5 Star Work!

Ok let me start by saying I have been going to European Flair for over 10 years! (where has the…read moretime gone?) I've moved around during that time (even to VT for a few years) but I still came back to West Concord for my hair cut. If you want a downtown cut without the high price take the quick drive up Rt. 2 to European Flair. The salon is super welcoming and Becky is great- she knows my usual, but also loves when I bring in photos of ideas I've got. The cut is always perfect and exactly what I want. I can't recommend European Flair any more. I don't give out 5 stars easily, but European Flair totally deserves it.

I have coming here every 2 weeks for several years! Kay the owner is amazing, extremely…read moreprofessional and organized. I see Lilly (she happened to be the first tech available on my first time!) because I am loyal to one person but would without hesitation book a manicure/pedicure with Kay :) The salon is very clean and I always have the best results with either gel or dip could easily last longer than my 2 week interval but I choose to come in often because Lilly gives the BEST massages while my hands are relaxing in paraffin gloves at the end. Lilly has also given me the most FUN manicures of my life. She can do elegant (very demure and very mindful haha) but she can also do ombre and French and anything else that you can imagine and request. I can't recommend this business enough. I literally will not go anywhere else.

Excellent experience - love my nails!! I called for a same day appointment when my normal salon…read morewas unavailable during the holiday. I am really happy with my experience and would return.

Spent $245 here for manicures and pedicures for myself and my kids, and at checkout, the guy…read morerefused to give us each our own loyalty stamp, claiming there is "only one stamp per visit," despite three separate people receiving services and being charged for each service. I was honestly shocked. After years of coming here, what stood out wasn't just the refusal itself, but the complete relational disconnect -- like customers are just numbers. And beyond the stamp, it was the willingness to compromise principle over something so small. If integrity is negotiable over something this small, what else is? Not worth going back. Update: The guy called back and apologized, which in itself shows integrity. We're all human and not immune to mistakes. That goes a long way. The issue was never really about the stamps, but the principle and integrity behind it. The fact that he took the time to call and apologize redeemed that for me. Because of that, I do plan to go back again.

I hate leaving such a negative review for a local business…read more I went there for the first time for a powder dip manicure several weeks ago, after reading so many good reviews. I booked an appt for Saturday morning right as they open. I was very excited. The place actually looked nice and seemed clean, but the tech was horrible. I believe her name was Sena (or Senna). She was rude, rough, heavy-handed, and rushed, scolded me for moving or not moving my thumb, for not knowing the terms for different nail shapes, etc. She kept grunting the entire time and did not listen to what I was asking or requesting. She was pretty hostile the entire time. Not exactly the spa experience I was hoping for. :(

Gentlemen beware... I walked in and she had another client getting some color done. I was a walk in…read moreand she said she never wanted to send people away. Great! However, when I sat down, I asked for a mid-high FADE like I always get. I must have said fade about 4 times and then said that length should be right above skin. So I don't know what happened, but I have never been done so badly by a stylist. She then wanted to tell me that I never mentioned a fade and that I just said one on the sides and back. Was also left with incredibly uneven sides, a crooked line around my head, and it was just the WRONG cut. I asked if she cuts men's hair often and she said they are her number one clients. That was obviously not true, unless they leave with some bad cuts. I offered to pay for the service, as awful as it was, but she told me to "go pay someone else" which I was happy to do over at Strop and Blade less than a mile away. Only a second star because she was a fairly sweet woman.

my first experience was a no-show. Despite Theresa had my phone number, and the appointment was…read moremade only the day before (and in person). I received no-phone call, no-text to not to come.

Wonderful!! Cannot say enough about how great Ann Marie is…read more She spends lots of time on her clients and it shows...everyone compliments me on my eyebrows!!! I would highly recommend!

I feel great! I can definitely recommend Ann's work. She's very passionate about what she does…read moreand it shows. My time there was relaxing and my skin looks wonderful. Ann is very thorough and has a confident technique. Definitely a place to come back to!