I was looking for my perfect Toyota Tundra and came across Luxury Auto Plex. The most amazing,…read morekind man by the name Sean took my call, he went over every detail of the truck I had fallen in love with. Being in Hawaii, I was not able to just run over for a test drive and to see the truck. Sean made me video after video even with his kind voice being recorded in real time going step by step of the truck. There were many others inquiring about the truck as it had just been posted on their website. When I told Sean I wanted it and knowing the money and shipping processes, I was worried that someone may walk onto the lot and purchase before I was able to get my finances in order etc. Sean literally did everything possible to make sure I would have that beauty in my driveway over in Hawaii. When trying to buy a vehicle off island sometimes it can be rather difficult especially when you are up against local buyers. I have had a few vehicles shipped over and I must say, Sean made this experience one of my best memories. The time he took daily over a few weeks with me was by far absolute superior service. Once we got everything in order and paperwork back and forth, then came the shipping. Sean took photos and videos of my truck being loaded onto the simi as it pulled away from the the dealership and continued to update me over the next 4 weeks while it was in transit. Sean does not stop there, Sean kept in constant contact to be sure I had my truck in my driveway and to be sure it was everything I had dreamed of. Sean truly built an ever lasting friendship which goes way beyond the signing of the contracts and payments. Luxury Auto should be extremely proud of my now dear friend Sean for everything he does for their customers. I know in the future, I will be able to call Sean and give him the details of what I am looking to purchase as Luxury Auto work across the United States to find exactly what you are looking for. I know every time I get in my truck, I have a huge smile thanks to Sean for making everything happen for me. If you are looking for this type of experience, Sean it your go to guy. Again I cannot thank Sean enough for all of his hard work when he could have simply sold to another and wrapped up a sale in one day!! With gratitude and one very Happy Customer, I am sending all of my Aloha to Sean and Luxury Auto Plex.

Avoid this place at all costs…read more I bought a 2020 Audi PHEV about three years ago. The check engine light hit about an hour after taking it off the lot. I called to return it and the owner said to take it to Audi as it still was under the full warranty. It sat on the lot for nearly two years waiting on parts - finally having the entire electrical system replaced. I drove it for about a year then a couple of months ago it wouldn't start. I called Luxury Auto Plex and the owner told me he would pay any deductibles on my "fully refundable" extended warranty, so take it into the dealership. The repair was declined so I paid for it out of pocket. Last week it started making strange noises and I had enough so I lost about 6k and traded it in. As for the fully refundable GMC warranty? It's not cancellable or refundable upon selling the car - the only way to cancel it was to default on the loan or total the car. They told me to call the dealership, lol. Stay away from Luxury Auto Plex and DO NOT FALL for the GMC Extended Warranty. Not worth the paper it's printed on and you will not get any refunds.

I have sold 3 late model cars to T&C. An absolutely amazing experience. While I hate selling cars,…read moreI hope I can that is I have to, I can't keep selling too them. They offer above KBB and make the process so easy.

I had the pleasure of working with Ashley and Kelly recently to sell my 2016 Jeep Wrangler. They…read morecame to my house and made the process extremely easy. I handed them the keys and they handed me my equity check and paid off the lien holder directly. I will work with them again in the future! They gave me the full KBB value and $3,500 more than what a dealer offered me as a trade in. Please note that they are taking all precautions around Covid-19 at this time, they wore gloves, kept their distance, wiped down handles and completed everything on-site.

Highly recommend this place. Rick found the car I wanted at a very fair price. Rick's service…read moreexceeds all expectations.

I honestly wasn't going to write a review but after my experience I had to. They were very friendly…read morepeople but sadly I came in and asked for a reliable car which I did not get. They assured me it would be reliable as that was the only reason I was getting a car but after only having the vehicle for 4 days, the check engine light came on. When I called they said they would pay half which actually ended up being me paying 100 dollars more than half which was ok at the time because I was grateful they helped in a way. Still very frustrating. Now it has been a few more weeks, haven't had the car for a month, haven't even used the full tank of gas, and I had to take it back to the shop again with an extra 300 dollars cost. In total I've spent close to 1 thousand dollars on fixing this car out of pocket on what was supposed to be a reliable car. Didn't bother contacting them again because the last time I did, they were stressing I brought the car "as is" and this is very upsetting for me, especially since I work 12 hour night shifts and had to stay up bringing the car in the shop twice when I should've been sleeping for work. I'm writing this because I don't want someone to make the same mistake I did and at least bring someone of your own to look at the car you want before purchase.

Ram & Adam were super helpful! Was a smooth process buying a car, would come back againread more

Very helpful. Adam was right there when we arrived. Nice and accommodating staff. Leaving the lot…read morewith a Toyota. Thank you for all your help.

Absolutely wonderful job! Great attention to detail and I am thrilled with the result! The car was…read moredone on time, looks brand new! Ty is the real deal and one can tell he takes pride in a Job well done! Thanks again!

It is a pleasure to recommend Ty's ASR Motors at Multnomah Village to anyone needing auto body…read morework. I had an occasion last week when our car was damaged by a run-away trailer, & after checking around, I was fortunate to run into Ty. He was honest, caring, responsive, reasonable, accommodating & timely. His work, speaks for itself: not a blemish in sight.

Thank you to Shawn, Becki, and Joe. They were all very helpful and patient with me. Definitely…read morerecommend!

I came here to purchase a car and put the entire amount on my credit card. They said they'd need to…read morerun my credit in order to do that transaction. I declined because I didn't want a hard pull on my credit history, so I asked if I could just get a cashier's check. They said they'd need to do a hard credit pull for that too--which seemed ridiculous and suspicious. I left with a bad taste in my mouth, and then bought a car with a cashier's check from a different dealership the next day without having to do a hard credit pull.

The service was great. Tony was honest, friendly., and efficient. I recommend him…read morehighly

Fast and amazing customer service. Highly recommended. Lost my title and explained. They have a…read morelost title department that made things easier.

If you have shopped for a used vehicle with a limited budget you know how rough some of the cars…read moreare. While shopping for a safe and reliable used car for a granddaughter we became disillusioned with the process, including how we were treated at dealerships. UNTIL we found Buick GMC of Beaverton. They had a 2015 Honda Accord advertised that seemed like a decent car. Given our experience we almost didn't look at it as we were exhausted. Partnering with Buick GMC of Beaverton for a car purchase was like a burst of sunshine after a storm. Ryan and Alex in sales both openly communicated about the car and the dealership practices. Just facts without the sales spiel. They made the process easy and comfortable and gave us confidence in making a good decision. I highly recommend Buick GMC of Beaverton for a dealership and Ryan and Alex for your sales representatives. In my 55+ years of owning cars this was by far the best dealership experience.

DO NOT HAVE YOUR CAR SERVICED HERE!! You will get it back with more issues than what you came in…read morewith. It's obvious from the reviews and my own personal experience that they do not care about you and they certainly do not care about good customer service. Here is most of my complaint to the service manager Kenny Bowers: "On July 27th, my 2011 GMC Acadia Denali was brought in for what I believed to be was an issue with the starter. In addition to a host of other repairs that were found needing to be made, the length of time it was taking to address my inquiries (with the only communication via text) was over three days. I finally just asked for the starter to be replaced and an oil change. This amount came to $1419.43. When I picked up the car July 30th, I immediately noticed that the HVAC unit had been compromised. This unit was in perfect working condition in all modes previously. The fan was set on high and the A/C was on (I did not leave it in this mode). I spent several minutes analyzing different modes and vent options only to find the unit kept producing very high heat when the temperature was set to the lowest degree. The A/C did not work at all. I immediately notified Bill and Josiah. I was told that "sometimes these things happen with these old Acadias" and it was nothing they did on the service end. It was also insinuated that I could be lying, how did they know if it was working or not when I brought it in? After a week of trying to talk to the manager about this issue, Josiah finally reached out (again, via text) and said they would look at the car again and see if anything might have been done during the service. I was eventually able to get my car back in for service August 5th. The conclusion was the same and the subsequent repairs came to $1049.36. Mind you, I had just been told the week before that I had $4648 worth of repairs in addition to the starter! I will not elaborate on the way that Josiah dealt with the handling of this issue except to say that he told me, "Look at the condition your car was in when you gave it to us MELISSA." He basically said, "I told you so" about the diagnosis." Kenny denied my request saying what they serviced had nothing to do with the new problem and they will not be performing any service for free. I will never go back to this dealership, and you shouldn't either. Youve been forewarned.

I LOVE the service dept at this dealership. You pull in under a covered patio, they open the doors…read morefor you. They are courteous and knowledgeable. The best part? The technician does a video of your car and explains the work being done. LOVED the video! They did a great job. Reasonably priced. I would highly recommend this dealership and service dept. Thank you Dalton and team! Well I had to change to a 4 star from a 5. If I didnt get home and look at my receipt and see they charged me a 2% credit card fee and didn't tell me. I hate that businesses think that it is ok to do to their customers. Yeah completely disappointed that they snuck that in on me. Be transparent and tell us when we make the appointment! I need some fluid changes done. I dont know if Ill go back

If I could give a negative star review I would. I even sent a letter to this dealership detailing…read morethe problems and timeline. To simplify a long story, my vehicle was towed to the nearest Cadillac location after a bad software update killed the high voltage battery. I blame Cadillac for releasing broken cars for that. This dealership though was unresponsive through most of the experience. They would not take phone calls, but rather only communized through text messages. The vehicle went in October 30th of last year and was not repaired until early December. We actually got notified from our charging app and that's how we knew to reach out and see if it was ready. No one informed us and probably were never going to. The car sat on some alternate lot somewhere in Beaverton for almost 2 weeks with the new battery on site. Additionally, when we went to pick it up they handed us a packet of papers, the keys and just pointed to where our car was. No customer service, not even a basic rundown of what took so long or happened to the car. I know repairs take time, but 44 days without my nice car that I spent a lot of money on has burned the bridge for me. GM never responded about the software breaking the car and the dealership for why it took so long to get repairs done. I would discourage anyone from buying a Cadillac until the company cleans up its quality control and as other reviewers have mentioned, go to Salem for better service.

I just sold my car to CarMax and they made it such an easy process. I was there for an hour and a…read morehalf and it really did not feel like time dragged at all while I waited. The customer service was superb. Unfortunately I don't remember the name of the man who helped me but he was very approachable and very nice and he was helping me and another customer simultaneously (the other customer was helped first) but he tried to expedite everything for me. I will always recommend this location to people.

This business will knowingly wipe problem codes off the obd and make temporary fixes to hide the…read morefact that they're selling you a lemon. They they will inflate the price a LOT. My car has had a transmission overhaul, shifter fixed, lights replaced and the engine seals now need to be replaced because they're failing. I've spent thousands on repairs and more still on the way on a loan that is now underwater. Do NOT buy from these guys! *update* looks like the previous owner sold the car back to carmax after only a few months. I now have to pay $5800 to get a new engine. It's not the seals. The engine is broken and the warranty won't cover it because it's not broken enough Do NOT buy an extended warranty with these guys. You'll get screwed and not in a nice way. I'm having a lawyer investigate this. What carmax did is pretty shady so I might be able to get them reported to the bbb and fined.