We visited this dealership and was greeted from the beginning with a warm smile on a cold rainy day. Jeff, our. Sales person immediately make sure that we were comfortable and demonstrated the type of southern hospitality that I haven't seen in years. Not only was he very knowledgeable, kind, respectful, and patient, he was also very down to earth and a great pleasure to work with. After having purchased so many cars in the past, including exotic vehicle vehicles, Jeff has surpassed my expectations. His level of service is above and beyond, even some of the most premiere luxury experiences that I've had in the past. He was honest and forthright about the whole process, making me feel comfortable with the transaction. What I loved about the Dealership was that there was no nonsense pricing with no pressure. I felt like I had all the time in the world, even though the staff and sales team stayed after hours to help conclude the transaction. Thank you to all of those who were making their time available to help us secure my wife's first new car. We absolutely love our car and regret that we had not purchased it sooner. Thank you everybody for making a great experience that I would grade as an A+! read more

Erik, my service advisor was VERY nice. Laid back and friendly guy. I was disappointed that my steering wheel heat wasn't covered by my extended warranty since the sales guy said "anything that touches oil/electric" is covered. Uh. No. $2200 because the Entire Steering Wheel has to be replaced for a "temperature control" to be fixed. And not only that but it cost $98 for them to tell me that. Oh well. I got my key fob for $0 and a 3/4 cleaned vehicle. Sales here is NOT to be trusted. But service is a-ok. read more

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Look over your documents CLOSELY! I purchased a used 2013 JX35 for 8k for my daughter from these folks in Jan 2025. They pushed an "exclusionary non aggregate bumper to bumper full coverage" warranty on me for almost 3k. My daughter was taking the car to AZ for school so I really wanted the peace of mind and her to be protected. I do not purchase many cars and I really didn't trust them so I called a friend with 40 years experience as a car finance/sales manager and put him on speakerphone so he could talk to the salesman himself. He was reassured by the salesman that it was an "exclusionary non aggregate bumper to bumper full coverage" warranty so my friend said to buy it and away I went. The car was towed to their shop 2 times in the first 4 months and then was barely driven till May 2026 while my daughter was away at school. She drove it for 1 week when she returned before it broke down again. This time the service department quoted me over 19k for repairs then turned it over to the warranty company. Wouldn't you know it the warranty was actually an aggregate warranty and they only were covering a little under 2k. To add insult to injury the GM offered to help me find financing for the 17k shortfall on the vehicle with a KBB value of 4k. They also wouldn't let the car get towed off the lot till I paid a $98.00 diagnostic exam. The sales tactics used by Beaverton Infiniti are the definition of misleading and shady business practices. Not a company I would recommend. On a side note, the service department tried to sell me front and rear brakes even though I had new front brakes with under 1k miles on them and the rear brakes were considered fine at my last oil change. read more

Jeff has gone above and beyond expectations. He is very professional and knowledgeable

Beaverton Infiniti was very welcoming and helpful. Anthony was very helpful with the whole process and made sure everything ran smoothly. Definitely recommend getting your next vehicle with Anthony at Beaverton Infiniti! read more

Beaverton INFINITI - Auto Repair Near Me - Portland, Oregon

I had a fantastic experience buying a car with Anthony at Beaverton Infiniti! It was by far the easiest car buying experience I've ever had, Anthony had the two cars I was interested in ready to go, helped me with the decision making process, and their end-to-end single person across outreach and financing made the experience seamless and even fun. I would highly suggest purchasing from this dealership and working directly with Anthony! read more

ATT!!!... If you're looking to be taken advantage of by one particular dealership this would be it. They take your credit and run it even when you ask them not to. Mr. Jeff Holley loves taking advantage of disabled people. I am a blind person of color and Mr. Jeff Holley the camouflaged racist just run my credit until it was completely ruined Over a $9000 used car. My credit was good enough to get this car with a down payment. I had the down payment but Mr Holley applied for more than the original price. Thus causing multiple rejection letters. Beware of this dealership and Mr. Holley. read more

Bought a $65k two year old car here with low miles on 11/13. Purchase process is to be expected. Yet another dealer that claims no negotiations/haggling, but they were magically able to find us more money on trade in and a better financing rate when we said no to the initial offer. Drive it a couple miles and realize there's a massive bolt in the front left tire. Tire is discolored around it- it's been in there for a while. Beaverton Infiniti boasts a '156 point rigorous inspection' on used cars, but didn't catch this? Now I'm wondering what else this rigorous inspection missed. Be careful what you buy here. We go back and they patch it, meaning we spend more time waiting around the dealership for something they should've fixed before they listed this car for sale. A month later (12/22) we notice the patched tire isn't holding air and can see the patch is leaking when we test it. We refill the tire to proper PSI and make an appointment. I told our sales rep, Dave, how frustrating of an experience all of this has been and he replies "the tire is something that just happens. I don't think there's any reason for a sour taste." The next day (12/23) I'm driving with our baby and the pressure light comes on. The PSI drops from 26 when the light came on to 0 within half a block. Fortunately I'm able to get to a safe spot before the tire goes totally flat- you could hear it hissing air. I call them- not a single person at the dealer asks if we're in a safe place, if we're ok, etc. They just ask if I can drive it in. I explain again no, it's totally flat. PSI = 0. Beaverton Infiniti is claiming that's a 'new hole' and totally unrelated to their (known leaking) patch. The car's barely been driven since we bought it, and the exact same tire HAPPENS to go flat? Seems suspicious. Now we'll be shelling out a few grand to buy all new tires from somewhere reputable as we aren't comfortable driving our baby on their handiwork. Beaverton Infiniti team- feel free to contact me. read more

Beaverton INFINITI - $65k car sold to us with a bolt in it. Flat a month later and Beaverton Infiniti claims it's unrelated. - Auto Repair Near Me - Portland, Oregon

They are liars, do not buy a car from them! They sold me a car that had modifications, then a warranty that didn't cover modifications. When my truck broke down, literally a week later. They are telling me it's my fault. I modified it when I bought it as is. Screw this place. I'm out a lot of money and have to get a new engine for my vehicle. I just bought. read more

I took the QX80 in for an oil change. Routine maintenance as scheduled by the timeline of use. The SUV has been here for several oil changes and one fuel injection cleaning. Overall the service is good. The only problem I have is Infiniti sends me emails with a discounted price. When the service advisor reviews the service and inspections, the prices never match. I hate the game of convincing the advisor that there was a coupon or email. Having to show the advisor an email to prove pricing is just bad. Fix the system Infiniti. read more

Beaverton INFINITI - Lounge - Auto Repair Near Me - Portland, Oregon

If i could give them zero stars I would. NEVER buy from here! They are absolute scammers and liars. They offered me less on a trade because they said my trade needed a couple cosmetic things fixed. Weeks later i find out they never fixed anything. (I could tell from the pics they posted) They told me it needed $7000 in work but nobody could seem to tell me what EXACTLY work was needed. They and thief's and LIARS! Do not trust them!! Do not buy here!!! They do not care about their customers at all! read more

I have taken my QX60 to BI since I bought it in 2022. They've always been fair and honest. But last time they changed the oil, they checked the air filter but didn't fasten down the cover. This resulted, after a few hundred miles of driving, in a clogged mass air flow sensor, and plugged air filter. Leaving me stranded in the highway with a car that would not run or start. The result of pure sloppy work. I left a message for a manager to call me back. Never happened. Just a show of concern might have gotten me back. But that bridge has been burned. read more

California buyer contacted them regarding a vehicle they have for sale. Spent the day going over numbers on the phone with a sales person. when the sales person take there own numbers to management they won't sell it to me because they are loosing money. Please understand I did not negotiate a lower price than what was listed on auto trader or KBB. I accepted the price they had listed and they even added in $800 for a clear coat they had put on the car. I'm ready to make a large down payment and wire the rest of the money and I'm told by text they won't sell me the car. Why? Because they are loosing money on the deal. Make it make sense. I agreed to the listing price plus $800 and they are loosing money. Sounds very deceitful to me. Just wanted to warn others of my experience. read more

Class action law suit??? It looks like there are many people that had the same type of experiences I had. Terrible experience! they are deceitful and not up front. Be careful when they day they do an inspection on the car and you have a 6 month warranty. I am two weeks out on a car I bought there and it need 4k in work. They say they wont help and I don't have the warranty as stated. How can they keep doing this to everyone. If there are any lawyers wanting to take up these cases please contact me! read more

Total ripoff. Paid for extended warranty. Car 4 years old 60,000 mi Because I could not provide oil changes at places other than their dealership ( have home in different city) they won't pay for major repair. Has to be every 5000 miles recorded at their dealership Oil was dirty they say and not a covered expense Total BS but their ripoff dealership and a 'advisor' Don't buy here. Neighbor had similar issue read more

Stay away from this dealership! Purchased a used vehicle a few months ago. First the manager was horrible to us and his employee. We should have just walked away. We ended up purchasing the vehicle with warranty. A few weeks later it broke down. Took it to the nearest dealership and warranty advised vehicle was not covered due to engine was tuned which we did not do or add any upgrades to the vehicle after purchasing. Infiniti GM advised us to tow the truck back to them so they can inspect. We spent money out of pocket towing vehicle to their dealership and just for them to tell us they do not have the correct tools to inspect the vehicle. Then we were advised by warranty that claim is being denied now due to vehicle being used for business. We were never informed by Infiniti that warranty would not cover. So basically they sold us the incorrect warranty and now we owe on a broken truck. Never again will deal with this dealership or purchase a vehicle from them. read more

I have always taken my cars to the dealership for service. When we moved to Oregon I began bringing my QX60 here. The first couple of years the service was very good, but the last year or two the service has really deteriorated! I ask them to do and not do things to my car, and they completely disregard my requests and do whatever they want. At my last visit, no one acknowledged me when I pulled into the service garage, and I had to get out and wander around the facility looking for somebody to help me. And it's not like there were no employees available. Several were close by - yet nobody could be bothered to look up or ask if I needed help. I don't know what has happened to customer service these days, but it's getting ridiculous. I had just had my car washed and waxed the day before, so since a rudimentary car wash is included with service, I asked them not to wash my car bc I didn't want water spots all over it since they let them drip dry. Also I run my tires at 35 psi. I'm very particular about this. All four tires were 35 psi when I pulled in, and I asked that they be left that way. When I picked up my car, it was covered in WATER SPOTS! Good grief! I didn't say anything I just got in and left. After driving off, I saw that they had deflated all four tires, which were now at 32 psi, despite my request! Wth?! How hard is it? This is something they continually do at every visit! Why?! Since I was still close, I returned to the dealership. When I pulled in, there was a cluster of 4-5 'service reps' and mechanics standing in front of my car. Not a single person looked up or attempted to find someone to help me. They immediately scattered and vanished. Again I had to walk around looking for someone to help me. I found the rep who I had been dealing with, and when I mentioned that the PSI had been adjusted, he hotly informed me that 'it takes time for the sensors to display the current PSI' and that I was mistaken. When I insisted, he sighed and stormed over to my car with his tire gauge and manually checked each tire to confirm that I was wrong. He made his way around the car without saying a word. When he got to the last tire, I walked over to him and asked well ? He still didn't say anything - like an apology for being so rude or even an acknowledgement that the tires had been, in fact, deflated. He just simply said that he would take my car into the garage and have more air put in the tires. JESUS! What is WRONG with this guy?!!! I could go on. There was so much more unnecessary distress, unpleasantness and frustration to this visit. I cried all the way home--an unpleasant reaction I sometimes have after feeling victimized. This whole ordeal was disgusting and completely unnecessary and unacceptable - and for an OIL CHANGE !! I will not be back, and I encourage everyone else to take their car someplace else to be serviced - someplace where people appreciate your business! read more

They are a mess. Bought a car two weeks ago and still do not have title. asked multiple times if the title had been sent along with other paperwork and assured that they had. Clueless or deceptive. read more

Beaverton Infiniti. Great service department! Yet dealing with the sales is like pulling your teeth and hair out at the same time. I lease my vehicles every 3 years. Three years ago when I was in the process of negotiating my new lease, 4 sales people locked me in a room and started a deeply psychological pressure process (by pushing me to sign) to the point that it felt like I was fighting for my life. There was lots of screaming and yelling. I kicked one of them out and ended up getting the deal I wanted. But realistically, who wants an experience like this? No one; not even me, and I am a good negotiator and know how to read the numbers (read further below). I am at the end of my lease again, and yet again was not looking forward to the negotiation part. Not with Beaverton Infiniti. Alan contacted me, and I shared with him my dreadful experience from the past two lease negotiations. He said they were different now and it's all about transparency. "One person - one price" he called it. I was cautiously intrigued. Yesterday were my 5th and 6th visits to Beaverton Infiniti to discuss my next (third) lease, and I ended up walking out disappointed. Again. Beaverton Infiniti lured me in by a $8,550-$12,450 dealer incentive supported by $2,000 Infiniti customer loyalty program. Yes in fact the dealership changed their business model, hired all new staff, published all prices, incentives, charges and fees."Transparency" is the word they (Alan) used in all conversations with me over and over again building the atmosphere of trust and how much easier it is today to buy a car from Beaverton Infiniti. Nothing was hidden! So what's the trick? There is always a trick, and I found it buried deep in numbers which required a calculator. How do you get a $684.24 payment on a $48.6K lease? It supposed to be $520-$550 in this economy when the money is free. Well, because you hit your customers with 7% APR loan interest (money factor value multiplied by 2,400). For those of you who don't like math, this translates to buying a new car at MSRP on a 0% loan. A 7% loan completely dissolves the $8,550 dealer incentive over 39 months. You never buy or lease a car at MSRP. You just don't. You always negotiate. As I walked out from Beaverton Infiniti and went down the street to Beaverton Honda, their money factor (0.0011875) on a $37K 2020 Honda CR-V lease translated to 2.85% APR, and this is reasonable. Residual value was at 65% for a hybrid on a 36 month 12K/year lease unlike 55% for a gasoline Infiniti QX50 10K miles and a 39 month lease. Now that I knew where the catch was, my counter offer to Beaverton Infinity was to either drop the price by $4,600 or money factor to correspond to 2.85-3% APR. Beaverton Infiniti wouldn't negotiate, not even Costco terms. For those of you who are Costco members, Costco auto purchase/lease program generally gives you $5,000 off the sticker price. I offered to bring my own financing, and no surprise there: Beaverton Infiniti pulled their $8,550 dealer incentive. That's the second catch. I guess it really is "one person - one price" and no negotiation. I left. Deeply disappointed. I visited five more dealerships in the area in search of a new car (now that driving an Infiniti is out of question) and shared my story. The best comment I received on the 7% APR Beaverton Infiniti and Infiniti Financial Services offer to me was "Holly Lord!" This comment still makes me smile. Other dealership were transparent about their money factor, and it was half of what I was offered at Beaverton Infiniti. So much for customer loyalty. I don't feel I've wasted seven hours examining all number and calling around. I didn't waste $4,600 I didn't have to. Moral of the story: don't confuse Itemization and Transparency. Look at everything, count everything (or take with you a person who knows how to interpret the numbers). read more

Beaverton INFINITI - Auto Repair Near Me - Portland, Oregon

Was there when they barely opened my girlfriend and I were standing outside waiting for over 30 minutes for them to come out and help us. They claimed to be having a "meeting" and the people we saw were "service department employees" but we saw very dressed people inside the building and outside the service area, and there was a couple people looking at us and never thought of coming out and helping us out with anything. Would give a ZERO star rating if possible, do not take your business to these people. read more

The store manager Tim Hogan was extremely unprofessional, quick tempered, and lacking any kind of communication skills. I purchased a car that immediately had problems. I waited over a month and a half for them to do the repairs but every time they said it was fixed, it wasn't. I asked for my money back since they were unable to provide a car that worked prop. Tim refused and said I had to purchase another car from their inventory. I finally found one we liked and they sold it out from under me to someone else. I again asked for my money back. Again Tim refused and was very hostile and rude. At one point Tim was screaming at me to get off their property or he would call the police. I have never been treated so poorly at a place of business. I do not recommend Beaverton Infiniti to anyone! read more

This is my second car I have bought from them and they have always provided me with above and beyond service! Especially in the service department. Thank you for always making things "right". read more

Met with Jeff Holley a week ago to look at two different vehicles they had at Beaverton Infiniti. The whole process from beginning to end was amazing. I never felt like he was "selling" me a car. I am pretty sure I found my car guy. Since driving off the lot he's called to check in on me and the car. There was just a level of care and service I've not received at other lots in the past. I highly recommend him and the guys over at Beaverton Infiniti. I've yet to have any issues with my car but have no doubt I'll be taken care of if any issues do arise. read more

I bought my car and seemingly everything was great. I have permanent military plates. They took pictures of them to out in the paper work. I get the car home and the first thing was the original plates from the previous owner were still on the car. They covered them up with the infinti paper. A month later get my registration and NEW plates with tags!! So I call Greg again, since he was my salesman. He apologized and said he would take care of it. Also the registration is wrong too because it has the new plate numbers on it. So another month goes by, I finally get the correct registration from the dealership. But no refund for what they charged me fir the new plates. I call Greg again. He tells me it will come from DMV. So now it's been 3 months, still no refund. I call again today. Greg tells me it is coming from his office. WHAT!!!!! Why wasn't it sent then with the registration??? So I ask to speak to a manager. Tim calls me back. He is as worthless as they come!! No apology, cocky attitude, the more he talked, the madder I got. Supposedly I'll get the check by next Thursday Today is Friday. Why would it take so long to come from Beaverton to the coast?? We will see how long it will really take. read more

Traded my older Aston in for another car, Worked with Izzy and Tim. One of the best car purchasing experiences ever. The price on the car is what you get, and is very fair based of KBB. Working with Izzy was great, awesome communication and understood my schedule and came in on his day off to help knowing I travel a ton for work. Did not want all the extras they offered and worked out reasonable extras that fit my needs. Highly recommend these folks! Mark D Beaverton read more

Took my Q60 in to this dealership on Saturday. Told them my tires were leaking and had to add air twice a week. I was told there were nails in the rear tires and in a location where they couldn't be repaired. Louise told me he would get back to me Monday. I'm still waiting for his call about my tires. This is very poor business. You can't be so busy that you can't return my call. By the way I've called back twice today, no response. read more

Service department is terrible! While vacationing in Portland, our roof rack was damaged and we needed to have it repaired in order to safely bring our bikes back to California. The service department gave us a quote of over $1500 and promised us that they would be able to fix it in 3 days. After we dropped off our car, the service department made no attempts to provide us an update or even return our calls. Days later, Aaron called us and informed us that the part will not arrive in time and that we are just SOL. Beyond their unprofessionalism of not return our calls; given our situation, it is ridiculous that they wasted days of our time when we could have been looking for alternatives. We also called the nearest Infiniti dealership (Seattle) and were told that Beaverton made zero attempts to try to secure the part with surrounding dealerships. This place takes no accountability and does not care if they screw you over. Not only will we not come back to this place , we have also sworn off ever buying another Infiniti. read more

A dishonest car dealer that claims to provide a "luxury experience" is just a dishonest car dealer with free coffee and matching jackets. These swindlers refused to sell us a used car for cash because we didn't want to finance it or buy the additional warranties. They insisted we pay $900 for "clear coating" even though this particular used car hadn't even been through the detail shop and the "clear coating" hadn't been applied. The funny thing is I received an email from them with a "drive away price" without the "clear coating" and they refused to honor it. These people are dishonest crooks - jackets are nice though but the coffee sucks. read more

Fixed the problem, but no one answers the phone, it's hard when you are trying to stay on a schedule when there's no communication!

On June 29, 2023 I wrote a review regarding an issue with my Ford Fusion and a needed repair of the computer touchscreen. I want to retract my review of the regarding the level of support regarding the repair. Beaverton Infiniti referred my issue to their management team who agreed to handle and cover the issue. I can now state that excellent sales experience now extends to their service department as well. I must also state that I when the computer issue first arose, I did not reach out the proper people at Beaverton Infiniti so I created part of the communication issue. Keeping in mind the car I bought was preowned, they could have said "bye" but they didn't. Since my car is a Ford they arranged for the repair to be handled by Damerow Ford. My treatment by Damerow Ford was less-than-satisfactory I would not choose to do further business with them in the future. read more

How can I select 0 stars? Worst day I've had in a long long time, including possible grounds for a lawsuit, simply trying to buy a used car from them using online, texting, and phone calls. I accepted their offer, only to be ghosted for 4 hours, then told via text that the "deal did not go through", the deal they offered. Then 30 minutes later they call and the offer is back on the table. I sit down at computer to transfer the funds to their account that they provided, and about 30 seconds from completing the process when they call again and said the deal is off, they sold the car to someone else. Worst day of my life in a long time. Terrible way to do, or not do, business. read more

Jeff Holley helped us purchase our unique dream car and was super to work with! We live in northern California and were looking for a particular Toyota car called the FJ Cruiser. Beaverton Infiniti in Oregon had an orange and white 2014 for sale, the last year that Toyota made the Cruiser. Jeff was professional, pleasant, honest and easy to communicate with. Buying a car, sight unseen, was a new experience for us, unsettling at best. Jeff walked us through the process with patience, respect and low pressure. He provided us with any information that we requested and gave us confidence in the purchase. Jeff Holley definitely brightens, upgrades and dispels the ubiquitous persona of "used car salesman"! We had our FJ shipped to our home and have enjoyed our beautiful "creamsicle" with pleasure thus far. Thank You Jeff Holley! read more

Beaverton Infiniti mechanic left all bolts loose on drive shaft causing a major safety issue. Will never trust them with my car again.

I cannot speak to the sales department but the Service Department is wonderful. I've used them 3 times for my Infiniti that I bought through carmax. They show respect and courtesy, the work is done quickly and well, and provided a loaner. They washed and vacuumed the car before returning it to me, and I can only say great things. Aaron was my advisor, and Luis also assisted me, and they made working through my warranty at Maxcare through carmax a breeze. This is my first luxury car, and everything about the experience made me feel like highly valued customer. This last time, my car started making a mild ticking noise, and they identified the problem and had it repaired in 3 days (waiting on parts). I will probably only drive Infiniti the rest of my days because of the service I can get. Highly recommend. read more

DO NOT BUY FROM THIS DEALERSHIP!! Worst car buying experience we have ever had. Talk about shady. They sold us a used Infiniti with low miles on 12/23. We owned for two days before we noticed the drivers side floor mat was soaked and then we looked up to notice water stains on driver side a pillar, ceiling and sun visor which were also SOAKED. Due to Christmas we couldn't take it right back with them being closed. So 12/26 we drop the vehicle off to be fixed and detailed. We go to pick up the car TWO days later to notice there are still water stains all over when we asked that it be detailed. We then decided that after all this hassle and them trying to hide the leak and who knows what other issues they're hiding in the vehicle we want our money back! We then call them to get our money back and after talking to two managers they tell us we can't have our money back but we can trade it in for another vehicle on their lot for a lesser value then we purchased the vehicle. We literally got to drive the vehicle for two days before we had to take it back because there was issues. Very unhappy with the service and communication. They lack professionalism and I do not recommend you buying a vehicle from them! Also on their pamphlet they give you it says "why are we different" and #1 is "we are a full transparency dealership and #2 on there is "we include a 5 day money back guarantee" and #3 is "every car gets a rigorous 156-point inspection". Which if I might point is far from the truth. read more

GREAT DEALERSHIP! Prefect staff, selection, and accommodation. We highly recommend it.

We just bought our second Infiniti SUV from Beaverton Infiniti. Our salesperson was Greg and he was honest, professional, and a really nice person. We love our new vehicle. Their service department is top-notch too. The staff is helpful, friendly, and they always give you a loaner car if needed and available. The waiting area is comfortable and they have beverages, snacks, and WiFi. In general, we have only had positive experiences with this dealership. read more

I have been coming to Beaverton Infinity since I purchased a used hybrid vehicle in 2019. I have had 2 minor issues and 1 larger issue with my vehicle. Every time Infinity offered a loaner vehicle and convenient service (contact free when needed). My service rep sent me multiple update texts so I always know exactly the status of my vehicle and if a part is taking longer to arrive I am informed. When I had the larger issue, I was pleasantly surprised the my dealer rep did all the legwork of contacting my extended warranty company. In the end the warranty did not cover the issue but Aaron went to bat for me with Infinity and was able to get the repair covered. This is the best experience I've ever had with a dealership and service dept. read more

All I can recommend is don't buy from here. In the beginning the buying experience was pleasant. Owen with Beaverton Infiniti was really nice and helpful. Then it took a turn. First off we were coming from out of state to buy this vehicle and they were making the process pretty smooth. We discussed that the list price on the website was the actual finance price plus the normal added fees. We stated we did NOT want any extras to which Owen kept replying "you don't see any value in that". For us we do not. We do our own maintenance and like stated earlier we are coming from out of state, and all the other stuff like door ding protection etc all stuff that we didn't need or want. It's a jeep and we are going to use it what it's made for. It's gonna have dings and scratches, there was no need to have all these add ons. Anyway at the end of the call Owen stated he understood. Well of course people lie or just don't care and send us financing for $14000 over asking. Yes you heard that right $14000! That's a lot more than the discussed usual fees which are usually under 1k. Upon looking further they added all the packages that we had previously discussed not wanting into the financing. So now we are pretty upset as this could have all been avoided if they would have stuck with what was discussed just hours earlier. We also told them not to run our credit more than once which we were told no problem wouldn't happen. Of course for some reason after we told them it's a no go on the added $14000 and to stick with the original priced discussed they ran credit again and said ok we will get back with you tomorrow since it was pretty late in the day. The next morning we had not heard from Owen so we text him asking for an update which he replied that they were waiting on the banks to get back with them. Four hours later I receive a text saying "I regret to inform you that the wrangler was purchased this afternoon" and proceeds to tell us about another wrangler they have in stock that we also stated we had no interest in from the beginning. We can't help to feel that because we didn't want any extras they chose to sell it to someone else. We could get behind selling a vehicle out from under someone if they were just in discussion and nothing finance wise has been done yet, but we were literally in the middle of financing the vehicle when they sold it out from under us. So now we get screwed over because he added all the extra packages that we had already explicitly stated that we didn't want onto the price when it would've been a done deal already. Like we said if we hadn't have been in the actual financing process we wouldn't have cared. It's called common courtesy and this dealership has none. Also if they want to add all the extras onto the price but not discuss it before, put it in the list price. Simple solution but then people wouldn't be interested. It's a bait and switch type of situation car dealerships are doing right now and it's disgusting that they can get away with it. If you've bought from them and had a great experience, awesome, we're glad you got good service. We on the other hand received a very terrible and unprofessional experience with Beaverton Infiniti. read more

Yea thats right 5 stars! This dealership rolls out the Red Carpet with Salesmen like Caesar, and caps ones experience off with managers like Eric. We test drove the QX80 a week ago, and unfortunately found our old trusty GMC needed more repairs than it was worth. So yesterday we returned and met with Caesar once more and closed the deal on a white 2019 QX80! Our experience was nothing short of AWESOME. Special thanks to Alan, whom temporarily assisted us while Caesar was with another customer. One thing to note is that this sales team definitely understands the customer service model! read more

Beaverton INFINITI - Auto Repair Near Me - Portland, Oregon