My alternator conked out on a Sunday afternoon, and AAA recommended this shop in the area. I have…read morerecently moved to the area and have not found a shop yet, so I hoped this would be a good experience and I could start using Middleton. The after hours drop off and pick up is seamless and really easy, which I appreciated. They charged $300 to diagnose, which seemed high, but I didn't want to tow my car to another shop, so I accepted that. They got my car back to me five days later, and the alternator worked great but a dash light had come on for a bulb which was not burned out. I replaced the bulb but the light persisted. I asked the shop about looking at it, and I was advised well, we'll run some tests, which sounded to me like another $300 diagnosis. So, the alternator repair was good, but now I have a permanent dash light on until I can find a shop to take it to. All in all, I'd say they are an OK shop.

Great communication. I went there to fix a loose bolt in my steering rack, I have a relatively…read moreolder car and they treated her with care and love :) Not the cheapest shop in the area, but you're getting significantly better quality service! (My total also came out to nearly $200 less than they quoted me for, so I'm not complaining). Would go again!

I recently had to replace both my headlights on my 2002 Ford Mustang…read more After I was done, I noticed that they weren't focused in the proper direction so one day at work I decided to take the car to Total upgrade (across the street from my place of employment, O'Reilly Auto Parts). Chris said he would do it for me and he would drop the car off in the O'Reilly parking lot after he was done (which is exactly what he did). I walked over to him and asked him how much I owed & he said nothing! NADA, Zilch! Wow, he did the work (headlight alignment) for free!

Out of 7 places I messaged concerning getting my car serviced, they where the only ones who…read moreresponded (within 15 minutes even). That tells me they actually care about getting customers and treating them with respect. Other companies should take notice. Highly recommended.

We brought our daughters car here for extensive repairs. We made an appointment online and upon…read morearrival, we spoke with Austin. He was very upfront with what our repair may be with the description we gave him. He called us within a day and gave us our options and was upfront with the cost of the repair. He continually updated us during the repair process. We will 100% utilize this business for all our car maintenance and repair needs.

This is the only shop I trust with my vehicles. Their level of service- both for the cars and their…read morecustomers -- is truly top tier. As someone with little knowledge of cars and even less patience for dealing with them, I've never once felt pressured into unnecessary work or taken advantage of. They operate with a level of honesty and integrity that's hard to find these days. I can't recommend them highly enough.

Very good communication and was honest and explained everything to me thoroughly. Unfortunately it…read morewas bad news but he was wonderful and worked quickly and efficiently. Would definitely go to Ryan again. Even gave me a discount since the interaction was so short.

Ryan was the best. He helped me out with my truck. Great service & he took the time to show why we…read morewere replacing certain parts. Definitely recommend.

Everyone was very nice, it appears they fixed the problems I had with my vehicle, so I am very…read moregrateful.

This was by far the worst experience I've ever had with a repair shop. I was told the service would…read morebe free, but when I went to pick up my car, I was suddenly told I owed $400 because they had removed parts that had nothing to do with the issue I originally brought the car in for. At no point did they ask for my approval or even inform me that they planned to do this work. I felt completely disrespected and taken advantage of, especially because I do not speak English fluently. Their lack of communication and transparency was unacceptable, and I would not recommend this shop to anyone.

Dr.Rob diagnosed a cylinder misfire on my high mileage truck after I was told by a local shop I…read moreneeded a $7000 dollar transmission. He is very professional, knowledgeable, old school, straightforward, and honest. He saved me thousands of dollars and a massive headache and I would recommend his shop to anyone!​

I handed Rob and his team an electrical nightmare, and they handled it well. My 1995 Ford Bronco…read morewas experiencing severe loss of power with codes related to the fuel delivery and vacuum systems. Resistance and continuity were good throughout the fuel pump circuits. I replaced the vacuum lines and ran a positive test on the EGR valve, but my problems persisted. Another shop in the area recommended The Car Doctor given the age and symptoms of my rig. They started with a fuel injection service, resetting fuel trims and ignition timing. My truck rolled out of their shop running much better, but I was disappointed to find that my hood latch lever was bent out of shape. I will admit that the assembly had its quirks, but the mangled lever was unreasonable. Rob immediately responded with an apology and a gift card, on top of offering to repair the damage. I had already replaced the assembly since it was a simple fix, but the gesture was above and beyond what I expected. I could tell that Rob took it personally, and I was impressed by his genuine care for customers. Fast forward a week, no start. So I dragged my lazy horse back to the shop and they confirmed no spark. On top of that, the code reader was no longer communicating with the computers, which made us suspicious of the PCM. They traced out faulty wiring along the ignition system to fix the no-start condition. Yet the truck still stumbled over intermittent power loss and fuel delivery. Welp, time to take a pulse on the entire system with a breakout box. Taking care to eliminate the possibility of any ground, sensor, or other component issue, they zeroed in on the PCM. Rob not only gave me confidence in finding the culprit, but he found the cause in a slow leak from the windshield seal (I had recently gotten it replaced at another shop). I am grateful for his attention to detail as it has prevented a very expensive problem from re-occurring. Rob was a pleasure to meet - easy going and passionate about his work. He took care to thoroughly investigate my truck's condition instead of slapping on band-aids to mask symptoms. Diagnostics were honest and prices were fair. His team did great work on a complex job, and they took accountability for the minor issue I had with the hood latch. Two more things that stood out to me about this experience: when they diagnose your vehicle, they send a link to a comprehensive overview of what they see. This includes pictures and descriptions that are detailed but simplified for the casual driver/mechanic. And a big shout out to Sam, their receptionist! She was very friendly and professional through many stressful phone calls. Sam, Rob and Team, thank you for a great experience and for taming my moody Bronco! I will be back when the wrenching gets tough, and plan to bring any future vehicles to The Car Doctor shop for a trusted assessment.

Took my Mazda in 2 weeks ago to get my HRG lift kit installed . In the process David pointed out my…read more motor mounts that very much needed some obvious replacing. Great service, great price, friendly dudes, definitely coming back to replace those mounts.

We have had quite a few cars we've brought to Import Auto over the last couple of months and…read morethey've done a terrific job on them all. Michael is straight forward and knowledgeable and goes the extra mile. David is the Lexus expert and has done great work on Luke's LS400 and IS-F. They've earned long time customers from us.