I had such a lovely experience. I wish I knew the guy's name at the front desk and the young female who was sitting right beside him. Sometimes, when you go into a dealership for service work, everyone seems clueless about why you are there at least 80 percent of the time. But these two were pleasant and made me feel smart. You see, I bought my mom's Kia's as a gift two years ago. The problem was that she was the one who kept her car in great condition, taking it to the dealership and telling me all about it. Well, things have changed, and I had to take her car to get service. I was clueless, but the nice gentleman at the front desk was so much help without me even telling him I was dumbfounded about what my mom's car needed. It wasn't anything major, just a little oil change and some filters. But it was nice to have him (the gentleman at the front desk) take over and calm my worries Thank you, Kia, for a great team! read more

Beck & Masten Kia - Car Dealers Near Me - Tomball, Texas

See all

I bought a 2026 Kia Sorento SX prestige X-line about a month ago. It's an ok car. The heated seats don't heat well - I asked to fix this and they said I'd have to drop it off for diagnostics for at least 2 days and they weren't sure if they could fix it and had no loaners. So what am I supposed to do, not have a car? This trim is the highest level for the Sorento but doesn't have any ambiant lighting, red seat color options, or heads up display, but the Sportage does? Make that make sense (this is Kia overall, not necessarily the dealership). Be sure to quadruple check the estimates they sign for you. They kept trying to be sneaky and they'd take off what I asked and add it somewhere else. we went through this multiple times which should've been a huge red flag, but I wanted the car and proceeded to buy the car. The only good process we had was with finance - the finance guy was amazing. Then I was told there was only one key and they'd call me on Monday (I purchased it on a Friday) because they couldn't find the other key, but they have cars at 2 locations. Well of course, that never happened. I called 3 different times asking nicely for someone to help with my key, never heard back. Finally I got in touch with Gavin. He never called back, so I called and left a message with the owner for Gavin to call me back. He never did. Finally, I called back the next day & he had an attitude asking why I didn't call him back yesterday & told him I did, so that wasn't professional. Then he said he would have to order one and I would for sure hear from him.... I had it on my calendar to call him because surprise, I still haven't heard from him. I'm beyond over their horrible service and even if I buy another Kia in the future, I will not purchase from Group1 kia (formerly beck and masten). Buy anywhere else, I'm telling you. As soon as they get the sale, they never have and never will care about you. Update: I called and Gavin even though "he swore he would take care of it and not forget about me because of a sticky note on his computer" never ordered my key. Then he suggested I come in two separate times to get the faub and the actual key (neither of which he has). The incompetency, lack of knowledge, absolute disrespect he treats clients with is INSANE. The only reason I give it 2 stars initially is because they have a decent amount of cars to choose from, not unbelievably above MSRP, and the interior is nice inside because of the remodel to the business itself. Go literally anywhere else. I'll be contacting a regional manager to try to find someone who can actually fix an issue they created. read more

Beck & Masten Kia - Interior of the 2026 Kia Sorento SX prestige X-line - Car Dealers Near Me - Tomball, Texas

Beck & Masten Kia - Tomball I spent eight hours at this dealership and came away with the clear impression that customer service is largely absent. I would strongly recommend thinking twice before purchasing a new or used vehicle here. My experience began a week prior to my visit. I researched several vehicles listed online and called to confirm availability for test drives. A few days before my appointment, I followed up again to ensure the vehicles I was interested in would be ready. The front desk confirmed everything. On the day of my appointment, I arrived at 10:00 AM. The exterior was disorganized, with limited parking due to ongoing renovations (12/25). When I entered the building, there was no receptionist at the desk and no visible sales staff. After waiting about ten minutes, someone finally approached me. I was asked if I had an appointment and with whom. I explained that I did have an appointment but had not been assigned a salesperson. I was left waiting again for another ten minutes before Reinier introduced himself as my salesperson and brought me to his desk to start discussing options. FIRST RED FLAG: Although Reinier was polite and attentive, he had no prior knowledge of my preferences. There was an existing email trail outlining what I was looking for and my intended payment method. This indicated poor internal communication. SECOND RED FLAG: I made it clear I had limited time due to work commitments and wanted to begin test driving immediately. One of the vehicles I had confirmed was not on-site. I was told it was at another dealership about 45 minutes away and that I could drive there myself. After I mentioned my prior confirmation, "Can you please have someone bring it while we test drive one of the other vehicles?" He agreed but warned me, "It may take few hours to find someone to bring it." Here, your time isn't valued. THIRD RED FLAG: The first vehicle we attempted to test drive was dirty inside and out and would not start. Reinier, tried to say that the battery must have just died. There are two reasons a car won't start due to dead battery. Either, the car has been sitting on the lot for at least a month, unattended. Or, the battery was old. When I asked if I could open the hood, while Reinier was going to get jumper cables, I discovered that the battery was newer, which led me to believe the car has been sitting there, unattended, for at least a month. After a jump start, the test drive was acceptable but unremarkable. Here, they don't care about appearance of their cars. FOURTH RED FLAG: After the first test drive, I was told the second vehicle was being brought over. I was then left alone at the desk for nearly two hours. During that time, I observed Reinier assisting other customers, trying to convert a sale. In my view, leaving a client unattended for that length of time is unprofessional. When the second vehicle finally arrived, it was also dirty. After test driving it, I decided to proceed with that vehicle, as it met my needs despite the delays. Here, you're not respected. FIFTH RED FLAG: After completing paperwork, I waited another hour before being taken to the finance office. There, I encountered repeated attempts to upsell additional products despite clearly stating multiple times that I only wanted to purchase the vehicle itself. I completed the process and left around 6:00 PM. They just don't care about you here. The only positive aspect of my experience is that their advertised pricing appears accurate. The no-haggle pricing model is straightforward and may be appealing, especially for someone like myself who hasn't purchased from a dealership in eleven years. Overall, the process was unnecessarily time-consuming and lacked consistent customer attention. read more

See all

I am extremely disappointed and frustrated with my experience with the service department at Kia. At this point, it is not just the A/C issue itself--it is the way I have been treated as a customer trying to get the problem resolved. I purchased a used 2023 Kia Sportage Hybrid and have had ongoing issues with the A/C. I was previously told that the A/C compressor had been replaced, yet I am now dealing with the A/C not blowing cold air again. I contacted the service department expecting help and reasonable customer service. Instead, when I spoke with my service advisor, Nick, I was informed that the Service Advisor Director specifically told him that because I do not have an extended warranty, I would NOT be provided with a loaner vehicle for the inconvenience. That response is extremely disappointing. I am not asking for special treatment. I am asking for reasonable consideration as a customer who purchased a vehicle from your dealership and is now having to deal with a recurring A/C problem. The fact that the dealership's response is essentially, "You don't have an extended warranty, so you're on your own when it comes to transportation," speaks volumes about the customer service I have received. What makes this even more frustrating is that I was previously told I had an extended warranty, only to later find out that the coverage I actually had was limited to powertrain and tires. This was information that was discussed with me BEFORE I signed my paperwork, so naturally I had an expectation that I had additional protection. I have tried to handle this professionally and give the dealership an opportunity to make things right. Unfortunately, I continue to feel dismissed and inconvenienced. A vehicle with A/C problems is not a minor inconvenience, especially in Texas heat. Customers should not have to beg for basic consideration when their vehicle is being serviced. Kia needs to do better. The issue is not simply whether a loaner is technically "covered" by a warranty. It's about customer service, accountability, communication, and how you treat someone who purchased a vehicle from your dealership. I strongly encourage management to review this situation, including my conversations with the service department, and ask themselves whether this is truly how they want customers to be treated after purchasing a vehicle from their dealership. Very disappointed. I expected much better from Kia. read more

No update, just a reminder. BECK & MASTEN KIA - Shady Dealership It's taken two weeks (late October 2024) for me to settle down and write this review of Beck & Masten Kia in Tomball, Texas. If you want to skip to the end, this dealership is a shady, zero service, zero customer focused, selfish organization. On October 11, 2024, my daughter went to this dealership to purchase her 2021 Kia Sorento lease vehicle. This was her first time buying a car. A very proud, adult moment. She arrived at the dealership, with financing in place from Chase Bank at 10am - "to sign some papers". Upon arrival, she notified the finance team she wanted to buy the car and had financing in place. For the next 7.5 hours... Yes, for the next SEVEN HOURS AND THIRTY MINUTES this dealership held her hostage trying to scam her one way or the other so they might make some money off her, aside from the simple purchase of the vehicle she had driven for the last three years. The first thing they did was inspect the car as if she was returning the lease vehicle. WHY? Mileage and/or damage doesn't matter (and there wasn't any) because she was there with financing in place to buy the vehicle. One hour wasted. Then they kept her at the dealership for 2 more hours trying to convince her to get into a new lease. Did I mention she arrived with financing in place to buy the car? When Beck & Masten Kia realized she wasn't going to lease a new vehicle, their next scam tactic was to try and convince her to use their financing. WHY? She walked in with financing in place from Chase Bank. Well, Beck & Masten Kia said they also work with Chase, so they wasted the next two hours trying to convince my daughter to finance her purchase with the same bank she already had financing arranged with. And when they presented her with that option, it was a higher interest rate than what she walked in with from THE SAME BANK. For the next 4.5 hours, the people she was working with went to lunch, helped other people, talked to each other while my daughter was held hostage waiting for the paperwork to buy her car. I will specifically call out a female member of the Finance Department - A (???) Garcia. Unfortunately, my daughter didn't catch her entire first name. Apparently, it's uncommon and long, but this woman was the ringleader in the scam they were trying to run on my daughter. Finally, at 5:30pm, SEVEN AND A HALF HOURS after my daughter walked into Beck & Masten Kia, she was given the papers she needed to buy her car. Ms. Garcia clearly had an agenda, and it had nothing to do with making my daughter a satisfied customer. She selfishly tried every tactic to enrich herself (or the dealership) at the expense of my daughter. Let's break this down. My daughter leased this vehicle for three years. She liked the car enough to want to buy it. She took a day off from work to buy her first car. This should have been a celebration. She walked into the dealership with financing in place. And Ms. Garcia, along with everyone else at Beck & Masten Kia wasted 7.5 hours of her time trying to scam her so they could benefit. They took a proud moment, first time buying a car, away from her. Made it miserable. She arrived at 10am and left at 5:30pm. She wasn't offered a meal while Ms. Garcia and the rest of the Finance Department had lunch. My daughter couldn't leave because she needed the paperwork to buy her car. She walked in loving her Kia. She walked out hating Beck & Masten Kia. Steer clear of this dealership and beware of the tactics Ms. Garcia uses. read more

Can't find the new "Group 1" page that this Beck and Masten dealership is converting to but if I could name it anything I would name it "Let me go ask my manager". I must've heard this 20 times while I was there... Is the manager there the only one who knows how to respond to questions???? It's bad. I came in there to see what they would give me for my vehicle and they didn't want to give me a quote on their own, they wanted to know what carmax offered and then going in and out of the office with the manager and then coming back with the most foolish undercut offer expressing that the offer that carmax gave was online like I didn't know what I was talking about. Then I say I'm leaving and he says wait "let me go ask my manager" then his manager comes out to try to fool me with the "this is an online offer which is why were offering less..." spill then he leaves and the salesman says if we can do the same will you sell it to us... I reluctantly say' "sure" then he does this whole initial right here deal that they do to show the customers commitment which is so cringy and so 90's ish car sales tactics that are incredibly goofy to be still doing. Then it was a whole do it right now thing, I told him I needed to clean out the vehicle and that I would be back. My mother in law had co-signed for me initially so to sell it to them I had to bring her in and I did but their goofy sales team calls her asking her to come in later that day for an incorrect time... they're just simply doing way too much and make themselves look shady as can be. The sad thing is I was coming back to this place because this is where I bought my vehicle from and I gave them the benefit of the doubt. I just wanted to be ready for the new telluride in 2026 but I will definitely not be purchasing from them anymore based on this experience... cringy sleepy sales tactics... it's places like Group 1 Kia that will cause car dealerships to be automated. read more

Buying a car is not always fun but coming here was such a great experience and our salesperson Caesar was just so easy to deal with. We came in very prepared,knew what we wanted, what we qualified for, what interest rate etc. etc. Caesar made the whole process so easy and was just a pleasure to work with. When dealing the finance we equally had a great experience so overall we were very pleased with the entire dealership. We met the manager and made sure he knew how happy we were and what a great our experience was. Keep up the great customer service. read more

Beck & Masten Kia - Car Dealers Near Me - Tomball, Texas

I was sold a bogus warranty that was not explained to me. I paid for the warranty and because I didn't call within the first 5 days of the windshield crack they refused to honor the warranty. I spoke to the finance guy and he was no help and very rude! He also wouldn't refund the 2 years of payments still owed on the warranty. We will never buy a KIA from this dealership ever again! read more

It seems it is always painful to buy a car from a dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing the transaction. That being said, it is all about the interaction and whether you have a bad or good experience. Our salesperson, Amir Mikhael, was awesome. He was professional and patient with my father-in-law, who has Parkinson disease. The typical back and forth price negotiation ended in a great deal that he was happy about. Finance experience with Shawn Auguillard was informative and non pushy. But do your homework based on your credit rating to determine the lowest interest available in the market (e.g. credit union) and use that for them to search and match the best rate they can offer. The kia lineup is awesome. We have purchased 5 between my father-in-law and us. Beck and Masten is a great dealership and great customer oriented employees. I highly recommend you use Amir Mikhael for your new or used shopping needs. read more

Beck & Masten Kia - Our new to us 2022 kia carnival - Car Dealers Near Me - Tomball, Texas

Beware!!! Don't trust them. I strongly don't recommend them because of the way they treated me after sales. Key things to be noted: - Don't trust them because they make a lot of false promises / commitments before / during the delivery of the vehicle. At the time of the sales process, Muhammed assured me that he would fill a full tank of gas during my first service. When I asked about that today, he said he did not remember that and after checking with Gavin, he confirmed that they cannot do it as promised. - They always pretend to be good and put the blame on the customers even though they knew that they were wrong and if they find that they can't keep their promises. - Thoroughly inspect the car before taking it out of their dealership. Due to the construction work in progress, there might be some visible or invisible damages to the vehicles at this location. - In general, If you find anything abnormal during the delivery of the car, try to have a written agreement about the issue and who is responsible for fixing it. Make sure the timeline to report the issue is mentioned in the agreement. Finally, if you ever wonder about my previous positive review and rating (5/5) in Google for this dealership, that's only because I got forced by the sales person multiple times to do that. Due to that, I gave him the best review (10/10) in KIA's after sales review as well (Pictures attached). From my experience, the only positive thing that I can say about this dealership is the Service Advisor's and the Finance team's care for the customer. There are many other good KIA dealers in and around Houston that provide great care and give importance to customer satisfaction. It's up to you to decide if you still want to go with this dealer. read more

ayden and Elise were fantastic -- their customer service was top-notch, and they made our purchase experience smooth and pleasant. We completed the financing via Zoom, and the gentleman assisting us was friendly and made the process easy and stress-free. We bought a used vehicle from this dealership and were told that the brakes and a shaking issue at highway speeds (over 70 mph) would be addressed as part of their safety commitment. This agreement was documented in writing. We dropped the vehicle off the next business day, and it was ready later that same day. While the shaking seemed to improve, the braking issue was still very noticeable -- the car would shake when braking. Rather than going back and forth with the dealership, we opted to have the issue resolved at our own expense. While the brake pads were replaced. It turned out the rotors needed replacement. Additionally, we discovered that the rotors had been installed incorrectly -- the left and right rotors were swapped. This mistake contributed to the braking issues we experienced. It was disappointing, especially given the dealership's stated focus on safety. While the sales and finance staff were excellent, the service department appeared to lack attention to detail. I would advise anyone getting service here to double-check the work. read more

Beck & Masten Kia - Right rotor on the Left side of the vehicle. - Car Dealers Near Me - Tomball, Texas

See all

This dealership has not got a clue!!! CPO to these guy's means nothing as they are selling used cars (certified pre-owned) CPO and do nothing to get the vehicles to those standings. I purchased a CPO Kia K-5 in late June and here now in October of the same year and the car needs new tires, a new battery, a wheel alignment and also a fluid flush!!! But wait; this car was certified pre-owned..... Please do not shop for a used vehicle at Beck and Masten Kia, these guy's just want your money. They don't give a dawn about the service!!! read more

Absolutely unacceptable experience -- avoid this dealership if buying online. I was in the middle of purchasing a vehicle. I had already submitted my credit application, they had agreed to my trade-in, and I had uploaded all requested documents. We were well into the process. Then -- out of nowhere -- I'm told the vehicle was sold to someone else who just walked into the dealership, even though I had started the process hours earlier. While they were still running credit for the walk-in buyer, I was actively trying to finalize the deal. Worse, the salesperson (Kenny) would hang up quickly when I had questions, saying he was with a customer. Apparently I wasn't one, even though I was fully engaged in a purchase. They later claimed I lost the vehicle because I hadn't paid the deposit -- but they never sent a deposit form or told me what the process was. Eventually, they clarified that paying the transport fee counted as a deposit. Once they finally told me, I paid it right away. Guess what? They still sold the car to the walk-in. Kenny even admitted, "The people who are physically here matter more." I appreciated the honesty -- but that tells you everything you need to know about how they treat online buyers. If you're not standing on their showroom floor, don't expect to be treated fairly. I absolutely do not recommend this dealership for any out-of-town or online buyers. read more

I brought my in for service and inspection! Courteous and professional! Jason was very helpful and the waiting area was adequate

I purchased a new 2024 KIa Forte from Beck & Masten KIa located at 25503 Tomball Parkway on 3/20/24. At the time of my purchase, I also bought an extended warranty, a pre-paid scheduled maintenance agreement and GAP insurance. I planned to use this car for work and knew I would be driving the car approximately 4000 miles a month. As a practice, I like to get a synthetic oil change on my vehicles between 5000 and 6000 miles. The last week of April 2024, I contacted Beck and Masten's service department to schedule an oil change. They advised me that pursuant to the maintenance agreement I had purchased I could not get an oil change until I reached 7500 miles. At that point, I started asking them what exactly was covered under the pre-paid maintenance agreement and at what number of miles did I have to reach for each covered Item. (I had paid Beck and Masten $1066.00 for pre-paid maintenance at time of purchased. I had to call multiple times before anyone would even respond to my inquiry Even the service department managers were unresponsive. When I was finally able to talk to someone from the service department, I was advised that they had no idea what was covered and what mileage was required to be reached before my prepaid maintenance agreement would pay for the covered service. I was advised that my assumption that my prepaid maintenance agreement was something I purchased from Beck and Masten Kia was incorrect. I actually purchased it from some third party and that I would have to contact them to find out what was covered and when. I was not informed at the time of purchase that Beck and Masten, the dealership who would service the agreement, was not the company hat was responsible for prepaid maintenance. At that point, I decided, I wanted to cancel the prepaid maintenance agreement. The lack of accountability, honesty and responsiveness on this issue by Beck and Masten Left me frustrated and irritated. To cancel the prepaid maintenance agreement, I had to deal with the finance department. Multiple phone calls were not returned. I ended up going back to the dealership and insisting that I meet with someone who could get the prepaid maintenance agreement canceled and a refund issued. After a long wait, I met with someone in Finance and signed forms they gave me supposedly to cancel the Prepaid Maintenance Agreement. This occurred on May 3, 2024. The company that financed my car, received a check in August of 2024 which I assumed was a refund relating to my prepaid maintenance agreement. I have been operating under the assumption my Maintenance Agreement was canceled and have been happily paying for my own car maintenance. I have never received any service on my car from Beck and Masten. In the the first couple of months of 2025, I paid off the seven year note on my car loan. I then searched my loan documents to try and figure the name of the company that issued my GAP insurance policy on the car. When a loan is paid off a GAP policy covers nothing and you are entitled to a refund of the unused portion of the policy. Just like the total lack of information regarding the company providing my prepaid maintenance agreement. Nothing in the car purchase records provided by Beck and Masten identified the company who issued the GAP policy. I made several telephone calls to the finance department and Beck and Masten which were again neither answered at the time of the call and were not returned. I made one last attempt to call before going to the Finance Department and was finally provided the name of the company that issued the GAP policy. After waiting to obtain a release of lien from my auto lien holder finance company and a clear title on my car, I contacted the GAP insurance carrier. with the intention of receiving a refund on my GAP insurance since it no longer provided any coverage on my car. I was informed that the dealership had canceled my GAP policy and that my auto finance company was issued a refund in August of 2024, Since my auto lien holder only received one such payment, it was a refund of my GAP insurance premium (Something I never asked to have canceled or authorized to have canceled.) This action left me exposed until my auto loan was paid off. Furthermore, I have no idea if the prepaid maintenance agreement was even canceled by Beck and Masten. I know I only got one refund and today I was informed by the GAP carrier that refund came from them. At best, Beck and Masten Kia is mismanaged, full of incompetent and unresponsive employees. You can form your own opinions regarding what this company is if this was done intentionally. My advise, do not do business with this company...ever again. read more

The dealership has gone down hill significantly since Group 1 Automotive bought them. Many of the long term employees are gone, especially in the service department, and several of the ones that remain have nothing nice to say about the new management. It has drastically changed! We bought 2 new Kia's Tellurides from the dealership, and the reason we came back for the second purchase was because the service department was so good, or I should say the old service department. The new service department is terrible. They are difficult to get on the phone, don't call you back when you leave countless messages, and tell you something and do another thing. We now drive to Bryan Texas for all of vehicle needs. Save yourself the trouble and frustration, don't go to any Group 1 Automotive dealership. read more

communication! There's none from the advisers or management. My vehicle been sitting there since sat and hasn't been looked at still I haven't gotten time stamp or an update or loaner car from them nothing . Every time I call I get the run around "oh your car is up next you will get an update by the end of today" and still nothing It's now Wednesday still waiting. We shall see what happens but the worst service and experience I had ever with any dealership. read more

I have been coming here for years and have had excellent customer service. I bought two Kias one used and one new. Lynn Worsham reliable and service dpt too. Eric Schneider in service is your guy! read more

Beck & Masten Kia - Car Dealers Near Me - Tomball, Texas

Worst possible company I have ever had to do business with....impossible to get thru to, incomplete cryptic text messages, totally unresponsive and non customer focused. No answer to phone calls or phone voice messages. Worthless company which I mistakenly took my KIA to be checked...after several days WITHOUT a loaner they have yet to tell me what the car has or its cost to repair...in spite of having an appointment!!! Never do business with them! read more

When i called to get a question answered, they were very rude and condescending to me on the phone.

Poor communication... lack of ownership. This will be my last time coming here.. biggest problem no supervisor or manager to talk too. They just let your car sit and then call you before closing.... car not done. Want a better review and dont want the whole story put out here....then management can call me...otherwise its getting posted. Service people are revolving doors.. always someone new to check you in. read more

If I could give negative stars I sure would! I'm not usually a hateful reviewer but I'm now 11 months into a purchase from this dealer and I still don't have actual tags!!! And NO ONE CAN EXPLAIN WHY!!!! The dps, from all online searches, has no record of my vehicle. No one can show proof to me that the title was ever in Beck & Masten's hands. Honestly I wouldn't even be salty enough to leave this bad of a review if I hadn't been blown off several times by the title department guys and had them talk to me like I was stupid for questioning this. And then also they have been SO pathetic in even being able to email me the dealer tags to print every 60 days...dealer tags. Yes. Not even the ones I'm supposed to have as a retail purchaser...today was the first time in 9 months, since I've had to ask for new temp tags, that someone was able to actually manage to email me them so I didn't have to drive there for them. Everything about this SCREAMS that they don't have the necessary paperwork for this vehicle to be mine when I pay it off. And they collected my trade in... what a mess. If this vehicle has no title...I'm screwed. Let my experience not be yours!!!!! Don't do it!!!!!!! Don't get involved here!!!!!!!!! As much as I love my van and the actual experience w the sales guy (Simon) was good- I would never, ever recommend anyone to purchase here. read more

Bait and switch. Made an appointment to test drive a car. Apparently multiple cars magically sold; no one bothered to call us back and tell us, so we wasted an hour driving there. Avoid these con artists. read more

Our family members have bought multiple kias here. We purchased a new 2024 kia telluride in my home state of Alabama because Beck & Masten wanted around $12,000 more than what we ended up paying at the time for the same trim level. Since we lived in Tomball we came to Beck & Masten to get our oil changed. They offered us a package for 3 oil changes for $180. My pregnant wife went to pick up her car after the first oil change and there was allegedly a coolant leak that was under warranty. They spent almost two weeks replacing the hose (which they said would be done by the end of the week), and charged us over $300 for "topping off the coolant" without asking us. My wife, who is now nine months pregnant, drove around 45 minutes to Beck and Masten becasue she had purchased this deal for three oil changes. They informed her that she would have to buy the package again because Margo, the sales person at the time, now a manager, put the wrong thing in the computer, instead of this being the second oil change in the package, as was agreed upon. My wife decided not to come back so we have now paid over $200 for two oil changes (instead of $180 for three) and $300 for a bit of coolant. A total of more than $500 for two oil changes and a bit of coolant when it should have been $180 because of their dishonesty. My wife wasted her entire day today driving all the way to Bek & Masten and waiting on an oil change because she had purchased this "deal." They never once apologized and ruined my wife's day. Our grandparents purchase new kias every few years from here but will not be coming back after dealing with Margo and the service department's incompetence and dishonesty. read more

This dealership sucks!!! I arrived for a 10am appt. for regular maintenance & had to wait in my car for 40 minutes & watch other cars behind mine get checked in before my "advisor" came to check my car in... then they said it would 2.5 hours to do the oil change, so I left my car there for 2.5 hours & when I returned was told it would be an additional 2 hours as they were "running behind" and my car wouldn't be ready till 3pm... that was after I checked with my advisor to see if my car was ready... whats the pint of making appts. if they're not going to manage their service dept? This dealership & their staff have utterly no regard for others. Do NOT recommend buying anything from them!!! EVERYTHING needs improvement!!! read more

This is the second time I've come into this location with a promise that they had something for me to buy and it's not there. The emails, text and calls you get are from a call center. They don't know what's on the lot. What you see online is not in their current inventory. A total waste of 4 tolls and my time. Fool me once, shame on you. Fool me twice shame on me. Don't be a fool. read more

The service department is terrible. They have very poor communication skills and just don't call back. I took my car in for a new door handle because the programming stopped working, they had to order a handle and never called me when it was in. I called back finally after two months, made an appointment and took my car in to get the handle. After having my car all day, they then said they couldn't do it cause the handle needed to be painted...another month has gone by and they still haven't painted the handle. So it still isn't fixed. They also promised to fix something else from the day I purchased the car and it took over a year to get it fixed. When I called the sales rep, he said why don't you just trade the car in and we can get you a newer car...yikes. I love my telluride but probably would not have purchased the service plan from Kia because dealing with this dealership is a nightmare. They have a two star rating for a reason. read more

Hunter Jenkins was the dealer I worked with. He made the process really easy and quick. He was always transparent and had our best interest in mind. 5 star service. I have already referred someone to him read more

(LONG RANT) Bought my 2021 Kia Rio in September of 2021 at the Beck & Masten Kia of Tomball & have had nonstop issues with it in just over a year. In June of 2022, the car overheated due to a leaking water pump. I live in Arlington & took it to a Kia out there to get it fixed. It took 2 weeks (after being told it would take a few days) & I experienced horrible customer service & no updates on my car. I had to call every time to get an update for myself. Apparently, Kia customer service is horrible everywhere, because I also had a horrible customer service experience at this Kia location also. A couple weeks ago, I was in town for Christmas & brought my Kia back to this location for an oil change. I ran some errands with my mom while waiting for my car to be done & before I realized it, 2 hours went by with no update. I called & asked for an update, only to be told that my assigned advisor would call me back in a few minutes. I waited another hour (THREE HOURS TOTAL) before going back to the dealership to ask for an update in person. My advisor told me that the car was leaking transmission fluid & would need to be repaired. Mind you, I wouldn't have know this information if I hadn't gone up there myself after 3 hours with no update. This was on a Monday & he said it would be ready Thursday. Thursday comes & I still have no update. I called three times to be told each time that my advisor would have to call me back. NEVER GOT A CALL BACK, so I went up there again. I talked to a service manager who told me that the car wouldn't be ready until January 3rd. I explained to him that I live in Arlington & wouldn't be able to pick it up until later in the week. He said that was fine & that he could extend the rental car for me until the following Monday. He also assured me that my advisor would call me with an update. (Spoiler alert, that didn't happen.) The 3rd comes around, no update. I call, no answer. I call the next day & asked directly for a service manager. He tells me that my advisor said he left a voicemail for me that morning telling me my car was ready. (No he did not.) The next morning I FINALLY hear from my advisor who called me after almost TWO WEEKS of no communication just to tell me that I might have to come out of pocket for the extra rental days. I told him that the manager told me that the rental could be extended & I also pointed out the fact that if the car would have been ready on Thursday of last week like he told me originally, this wouldn't have been a problem as I still would have been in town. He apologized & said he didn't know those arrangements had been made. (Of course you didn't because this is your first time speaking to me since I dropped off the car.) I forgot to mention that a week before I brought the car in to get an oil change, the AC started going out. In summary, I will never advise anyone to buy a Kia car. Not only have I had several problems with a car that I bought BRAND NEW, but I have received horrible customer service from Kia in two different cities. read more

If I could give Zero stars as a rating I would! Poor communication, lack of accountability, lack of respect for your property, poor service and the list goes on! This dealership should be shut down. read more

Holy crap the customer service could not be worse. Brendan was shockingly unprofessional so we just walked out. Too bad because I was really excited to check out Kia. The receptionist was nice. Please don't bother coming here go to another Kia. read more

don't schedule any services here no matter the day the staff no good communication skills. will have you there 6 hours for an oil change and will continue to tell you it's almost done read more

I had the pleasure of working with Javier and Ever. From the test drive to signing, my experience was incredible. They were transparent and honest with me from the beginning and never did I feel like just another customer. Ever was kind and professional and made the entire process as smooth as possible. They were transparent with the numbers and exceeded my expectations when it came to my trade in. I highly recommend this team and will be referring my friends and family. read more

Beck & Masten Kia engages in unethical and intentionally misleading sales practices. They advertise cars on the lot, confirmed with phone call, but they are not actually there. This is designed to get you in the door. Against better judgement, I "ordered" a vehicle, negotiated a sales price (above MSRP) and trade-in price, placed a deposit, waited 2 months, and got the call that it had arrived. Upon arrival, I got the call that everything was good to go and made an appointment to complete the transaction. Shlepped it out to the dealership only to find out that the price had increased - Beck & Masten claimed that the pre-negotiated price was an "estimate", and the real price is higher. What?? In the real world, this is what we call a bait and switch. I pressed them on why this was not disclosed during initial negotiations or in any of our subsequent conversations. The salesperson had the gall to respond, "because then you might not have come in". They also tried to claim that I had put on 800 miles on my trade-in since they quoted me a trade-in price. This was a straight-up lie. I work from home and don't drive anywhere beyond the occasional errand. Why lie about something so easily verifiable? They have zero respect for the intelligence of their customers. Avoid this scummy dealership. They will say anything to get you in the door, and get you emotionally committed, so they can subsequently squeeze more out of you. Horrible business, horrible sales practices. I am a former Kia owner, but will never buy one again as long as they allow these practices to continue. read more

Stay away, stay away, stay away from this place at all cost! I bought my Kia Soul to this God forsaking place to have my catalytic converter replaced in September 2022 due to my car only accelerating only to 20 miles per hour. I waited over 6hrs for it to be done. Fast forward to July 2023 brought my car in for the same reason to a well reputable company and what do you know the catalytic converter is bad. Beck and Masten never replaced it like they say they did and now I have to pay the current auto repair company an extra 2200.00 bucks. I'm now out of 4600.00 bucks due to the crookedness of this dealership! They are not an honest company to do business with for any of your car repairs. read more

We ordered a car and paid the $1000 deposit. Months and months later we finally get a call that the car is ready and we have 72 hours to pick it up. The sales guy ended up selling our vehicle to someone else right from Under us without telling us and then completely ghosts us. When we go back he leaves in his vehicle out the back door, obviously not wanting a confrontation. (Insert choice words here...) Please buy a vehicle elsewhere. read more

TRASH DEALERSHIP RUN AWAY DO NOT BELIEVE ANY GOOD REVIEWS. I IGNORED BAD REVIEWS AND REGRET IT. i was SUPER EXCITED to find my perfect car. blue tesla w white interior-stunning! bought it right away..... thats where the joy ends.... it was delivered with 10 miles left on battery. the driver flippantly said "i wasnt sire i was gonna make it" I had to TOW MY NEW CAR to a charging station-DAY ONE THEN, my tags expire and i call asking whats up... the lies begin... 6 months without tags. STILL No title provided lied to and told there was a "back up with Texas Dmv on issuing plates for used cars" called to get another set of temporaries emailed to me (they did this months prior) and was told "thats illegal maam. the state of texas doesn't allow that" riddle me this-then WHY DID YOU EMAIL ME TAGS AFTER MY TEMPORARY TAG EXPIRED? B/C they were constantly lying and breaking the law. I FINALLY checked with Texas DMV- there is no back up for license plates or registration for new or used cars. ALSO Had $4000 in repairs within first week. Former manager promised to reimburse. The computer was failing which leaves the car unusable. basically the same as a blown engine in a regular car. I had no choice but to replace it... The manager who promised to reimburse was fired. Around the same time, new management came in. retracted promise and the dealership was bought out. Disgusting from start to finish. we need better laws to protect consumers from car dealerships like this. Hateful place full of liars and crooks. RUN AWAY. read more

i wish i could give them a 0. this is the worst dealership i have dealt with. trying to get in contact with someone is like trying to talk to the damn president. they act all nice and helpful in the beginning and once you leave with your vehicle , you won't ever get help again. people saying ignore the bad reviews , honestly don't. this place is a scam. read more

I rarely post any reviews, but this one I had to warn others of this dealership. I recently bought a used ev6 a few months ago, then found to have the front panelling start coming off on both sides. I talked to a woman named Sunni twice. My dad and i had to drive to this place twice (takes an hour for me to get here). It seems like the plastic underneath had warped or broke per the service technician there...both Sunni and the other service manager both argued that it was my fault. That I caused it by some physical damage. It is simply physically impossible that something like a panel to be flipped up to be caused by blunt force from another object...as it is a car. The car is in a garage. It is driven to work. There has been no damage. So buyer beware! I will never come back. read more

They were nice people, but as a young women they attempted to tell me that my drive belt was crack and charge me $290 to get replaced. I took my car somewhere else, which trusted within the community only to be told that my drive belt was not cracked at all. I do not appreciate being scammed. Do not go here unless you want to be scammed o read more