My ford mustang had a recall for the reverse camera. I dropped it off, a week later I call to check if it's ready and they say "We couldn't fix it" and some quick excuse. I went a week without a car and they didn't reach out to me until I reached out to them. Very disappointing Cody. read more

Great group and very pleasant to deal with. Good honest people without being pushy. I went to 7 dealerships in the past week and they were the most honest and best to deal with. Contact Ryan Fehl!! read more

NO DEALER ADD ONS YALL!!!! Thats right, no games or nothing!!! Review other platforms for a different perspective. Bought 3 vehicles here and my family/friends have bought 4. read more

Won't let me give zero stars or I would. Worst service ever! Denial of warranty claims. Months in service with no end in sight. If you complain to AG they no longer speak with you and hold vehicle hostage. Go anywhere else! read more

Thank you to Mr. Chris Hodges and his "closing time crew for assisting this damsel without a headlight. I came in to price my HID Headlight and it was $120 which is fine because another dealership quoted me the same light for $500.. crazy I know!!! I also didn't know how to access my headlight so that's where Mr. Chris comes in. After he handled his phone call we pop the hood of my car and he shows me what's what as he pulled out the turn signal light. Uhm not the light in question but you get the point. Two of his guys who were leaving for the day saw that we looked confused and helped out. Yelp when I tell you all I needed was to screw in my headlight that was covered by a round globe thingy and it worked again! Just imagine what I would have gone through with a YouTube video and a not burnt out headlight lol. Thanks again Chastang Ford read more

BEWARE- If you love getting ripped off, taken advantage of and lied to then boy is this the place for you. Chastang is an absolute JOKE. We bought a brand new F750 from them, spending over 112k which was purchased at the end of December 2023. The truck had some various issues soon after purchase which they fixed. Then it was back in with more serious issues. Once they finally assessed it they said it was the fuel system and that we either drove through water or got bad fuel. Which we did neither. It was clear they didn't know for sure but just a blanket statement of we think this happened and it's not covered under warranty. They wanted us to pay nearly 20k in repairs. They denied warranty coverage. Not only that but since this is a commercial vehicle it definitely impacted our business. We bought it brand new 6 months ago so we had a reliable vehicle. Various things didn't sit right on the lies we were being fed so we paid to have it towed to another dealership. That dealership quickly assessed it and said it certainly should be covered under warranty, got the work done in 2 weeks including last week being a storm and testing and releasing the vehicle back to us today. The fact another dealership took care of us better than the dealer where we spend 112k is proof that Chastang tries to rip off their clients, lie/fool and deceive whoever they can. They should be shut down there is no telling how many people they have done this too. don't walk, run away from these crooks read more

Just excellent service. They are fast, friendly and always communicate with me in updates with my vehicle. Best service every time! Makes me want to buy more Ford Cars and Trucks. read more

The dealer does not respond. I dropped off my vehicle to get serviced on a thursday and was told it would be done the following day and I would not be able to get a courtesy car. The vehicle was not ready until monday and they were not able to complete the services i needed anyways. So I went to pick up my vehicle to take it somewhere else. Upon pickup I noticed my side window had been cracked while at the dealership and i immediately informed the service team. After calling and emailing 5 times to get it fixed, I have yet to hear a real response nor get intoch with management. I was promised answers a week ago and have heard nothing. I chose this dealership because the service reviews were good, but i am disappointed with the experience I was provided. read more

Took my car here for recalls to be completed. They don't offer loaners while they fix it. They took a week longer than they said they would, which I had to pay for a rental out of pocket for that long.. my air bag symbol came on when I went to pick my car back up and they said they never touched it BUT IN THE PAPERWORK IT STATES THEY HAD TO REMOVE IT AND PUT IT BACK IN ORDER TO COMPLETE ONE OF THE PROBLEMS.. one of the recalls involved the replacement of latches on each door to prevent the doors from opening randomly while driving... well they didn't place the door cover back on the passenger side door properly because you can barely tug on it and see that it's loose... anyway, I recommend looking elsewhere for anything needing done on your vehicles. read more

My adult son found a truck he wanted to buy online and started a conversation with JJ. After agreeing in writing to an out-the-door price, JJ agreed to hold the truck until 5:00 so one of us could see it in person before signing the deal. There was no mention of a deposit or anything else needed to hold it. After driving 3 hours, I arrived at 4:55 to find JJ completing the sale of the truck to another buyer. He was completely unapologetic and the "General" Manager (actually a sales manager), Chuck, was slightly more apologetic, but made excuses for his actions. Chuck said he would have a "conversation" about this with JJ and offered to buy me some gas. However, it was obvious this type of "salesmanship" is a corporate culture and routine practice. They are the reason automobile salespeople have the reputation they do. read more

Got a decent deal on a 2015 Nissan rogue here. Worked with Paul Curry who was super helpful and friendly. All around great guy to work with. My only qualms would be that the vehicle was sold with a massive crack in windshield (half way across the windshield and growing) and they only reduced the price after I asked and was initially told no because they are "no haggle". After I said I'd buy if they fixed the crack they knocked $200 off. It's roughly 2 months later and I finally found a shop I trust to have a weird noise on the front left inspected and am told it has, and has had for awhile, a leaking and worn strut that needs to be completely replaced for $600. So I'd just be wary of the service department here and whoever approves vehicles to be sold with pre-existing issues. Definitely ask to take whatever vehicle you're considering into a trusted shop to be inspected BEFORE buying. I unfortunately did not know of anyone at the time. read more

Chastang Ford - Car Dealers Near Me - Houston, Texas

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The Salesman was very nice..But when it came to business the Sales Manager was very rude and started making false statements about my Vehicle and low ball Me but I'm very knowledgeable about Vehicle's done my homework before making the 1hr 20min drive . To buy your vehicle. The way you treated and talked to me in the lobby as a Customer let me know that your low key racist towards others. This can't be the same place I came to for service on a regular basis because I know the people who I normally deal with would have never allowed it.. I hope that you learn to treat others better.... read more

I went in for a scheduled service. I would say this was the best experience at a car dealership I've ever had, particularly for service. Look no further than Chastang; I know I'll be loyal as long as I have a Ford. read more

Tim , Cody and the Chastang team took great care of us here at Morrow Mechanical. The sales process was made simple and efficient . Cody and Tim told me what was available and at what price . The pricing was very competitive and the customer service I received from the get go gave me the feeling I was getting honest fair information and pricing . Once the vehicles arrived, {which were delivered by Tim} , I had an even better feeling about my purchase. The vehicles arrived exactly as presented. Clean, ready to go with a full tank of gas. I look forward to working with Tim and Chastang again as we grow and need more vehicles. read more

I had a simple question regarding a van but the only feedback I got was an email "I do not know the gas mileage of a cutaway E-series because I do not know what series you are referring to as well as I do not know what is being installed on the VAn Moses Rios Sales Professional" What kind of service is this? I asked to be referred to an actual sales professional. The least Moses could do was send over a spec sheet so I can reference a car. Still received no response. read more

Just got off the phone with them. They are advertising a used (2021 with 3.5K miles) vehicle for sale but didnt put the price. The ad does show the original (brand new) window sticker. When they called back with what they wanted, it was nothing more than pure ugly greed. They wanted over 50% more than the window sticker for a used vehicle. I understand that the market is up right now but there is a huge difference in getting a fair market value and being a greedy low life pig. I hope anyone reading this, remembers this review when driving past this dealership to one with integrity and a sense of reasonable business ethics. There is a reason for the stereotype "greasy used car salesman." read more

My company just bought a 2021 Ford Transit from Chastang Ford. They were super easy to deal with and they even delivered it to me. I could not have asked for a better experience. read more

My husband and I purchased an F250 from Ryan at Chastang Ford and it was a wonderful experience! Ryan was amazing to work with, as well as Tim in the finance department. This dealership primarily does commercial sales, but is also a retail dealer with fair prices and exceptional customer service. We highly recommend you pay them a visit! read more

We have nothing but positive things to say about Chastang Ford & especially Eli Ortega. Eli did everything possible to make our sale easy, enjoyable & simple to understand. Eli went out of his way to explain every detail. Love that he has respect for his customers! We visited four other dealerships around Houston before coming to Chastang and we were very disappointed on how they all conducted business. Chastang's transparency was a breath of fresh air. If we could give then 10 stars we would! Thank you Eli & Chastang for the enjoyable experience. read more

In August 2020 I was referred to Chastang Ford for the purpose of buying a new truck. Cody Delaney with Chastang made that purchase seem less and well, frankly effortless on my part. On February 10, 2022 I found myself looking for another truck. I contacted Cody and arranged a test drive of a truck they had in stock. Cody and Chastang Ford took excellent care of me and I left yesterday afternoon with the team at Chastang far exceeding my expectations, as well as a new truck. If you're looking for good family style treatment in your next vehicle purchase, I can highly recommend the team at Chastang Ford! read more

Bought a new truck. Whole experience was super easy, fast, hassle free. Can't recommend these folks enough. Edit: adding that I had a tricky issue with my vehicle two weeks ago. When I called I got absolutely top notch response from everyone the GM Patrick, the Sales Manager Cody, and my service rep Eunice. They exceeded my expectations in every way. read more

I have been involved with more than a handful of vehicles being purchased from Chastang Ford and they never let me down. Every member of the Chastang family from Joe, Patrick and Mandy down to the porters always have a smile on their face and great attitudes. Our most recent purchase was a 2018 Escape SE from Liz and everything went great. As usual, finance wasn't pushy or trying to force us to get anything we don't need but instead listened to our needs. Thanks again Chastang Ford! read more

We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little more complicated getting all the paperwork in place. We worked with one of their newer sales guys David Schlothau. He did a great job, we used an outside credit union for financing which Chastang was happy to allow us that option. They didn't pressure us to use their financing and were not pushy in their sales tactics or for purchasing an extended warranty. I have to say that was so refreshing. They informed us of our options so we could make the best choice for us. We made an appointment to see our truck, they met us and took a test drive then immediately started paperwork. They made it so easy. They were so patient waiting for our financing check to arrive and were great with all the follow up things we needed. They went above and beyond by working with a local person to get our fifth wheel set up installed as well. The whole experience was top notch. When we picked up our truck it was detailed and the gas tank filled which was an added bonus! David even shared some great local information about rodeo's and local hot spots to check out during our stay. Thanks for making this such a positive experience. We are excited to start using our new to us truck for more of our travels. If you are looking for a truck, I highly recommend them. read more

Chastang Ford - 2015 F350 Diesel - Car Dealers Near Me - Houston, Texas

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I purchased a new truck for my small, non-profit business from Leon at Chastang Ford. My only regret is that I didn't go to them first. They didn't waste my time with bait and switch offers or, as happened at another dealer, with a truck they didn't even have in stock. I was also pleased with the experience at "check out" with a polite young man named Justin. He was thorough in offering me protection options, but without being pushy. I will go back for my next purchase! read more

Needed a new battery for my 2012 F-150. Showed up 20 minutes before closing time on a Saturday & had another outstanding experience. The Service Rep. Val F. walked out, greeted me & had the mechanic take it and do a battery test. Test came back bad so Val called parts and had them bring a new battery over as the mechanic pulled the old one out. Once the parts dept. brought new battery over the mechanic put it in & tightened everything up. He then pulled the truck out to the front where we new it was ready. Now that's service. R.R. read more

I was working in Stillwater Oklahoma, but I live in Louisiana. I needed a new F-250 and since my commute back home was nearly 1000 miles, I decided to get prices from Tulsa to Oklahoma City, Dallas to Houston, Lake Charles to Baton Rouge.... Needless to say, I had quite a few quotes come back and the best deal I found was at Chastang Ford in Houston. I was contacted by David Ross, via email as requested, and he worked with me and did what I asked, going as far as doing a thorough body walk around and taking pictures of the engine bay since I was not going to be able to view it in person being in Oklahoma... Always polite and very professional, I highly recommend him as an individual and a sales consultant. Since I was still in Stillwater at the time of purchase, I had to do all my paperwork over the internet and through the mail, but these were obstacles that were easily overcome by the staff at Chastang. A smoother transaction, I've never had any... I was not pressured by David one bit and when I asked a question, I received a straight and prompt answer... When my wife finally got to bring me my truck, it was as described and in great mechanical condition as promised! Finding a dealership that you can trust can be nearly impossible, but I know that my consultant, David Ross, has the integrity that all pre-owned vehicle seekers desire. -Gerald Eckard read more

They went above and beyond to get our RV ready for our trip to New York to transport rescue dogs. Patrick and Chris were fantastic to deal with and their techs made miracles happen. We can't Thank you enough !!! read more

Worked with Mike Nowak to purchase a new F350 flatbed stake body. Chastang had the best price of several offers I solicited and Mike was a very knowledgeable and informative salesperson. He helped me select all the options for the truck and bed without trying to sell me anything I didn't want. Would highly recommend this dealer and Mike specifically read more

All around the best car buying experience I have ever had. I'll definitely be recommending Chastang Ford to anyone I know in the market for a new vehicle. read more

As always I had an excellent experience at Chastang Ford. I came in for an oil change but had an issue with my breaks. They told me when I called that they would not be able to fit me in that day because the break dept was booked. When I arrived they took me in for my oil change and ended up fitting me in to the break department so I would not have to return the next week and wait with my 83yr old mother. Hats off to the crew at Chastang Ford. read more

Forget about the mega Ford dealers , don't waste your time chasing promises of unreal discounts off the MSRP,"$14,000 off the MSRP" as some dealers claim. I walked into one of the mega dealers in Houston and no one even offered to help me, so I just walked back out. The old adage applies that, if it sounds too good to be true it probably isn't. Be sensible, how do you think these dealers pay for all these mega stores and crazy advertising? I'll tell you how, by baiting you in to a car payment you never intended and probably can't really afford. If they bring in a 4 square document with, price, trade value, down payment and monthly payment get up and walk out. If they want to sell you an extended warranty or fabric/paint protection packages and include it in the final price you are now "financing" those items which is dumb. If the windshield has an add-on sticker for "nitrogen in the tires", window tint, paint protection, etc., runnnnn away. In case you did not know it the air we breathe is 78% Nitrogen!!! So why pay for them to put in "pure" nitrogen and honestly how do you know they did?? Don't spend your Saturday all day in a dealership where when you walk out it feels like you have been raked over the coals and end up with buyer's remorse or worse the day after. Car buying should not be difficult. If you know what you want and if you are realistic about what the true market value is of the vehicle you want, and if that vehicle is a For0,d and you live anywhere near Houston, Texas, do yourself a favor and call Justin Norris at Chastang Ford. This has to be the smallest dealership in size that exists in Houston. The entire sales staff are all within shouting distance of one another. The sales manager Mike Norris has an open door and you can walk right in and talk to him as if he was your neighbor. Patrick Chastang came out and shook my hand and asked if I was being taken care of to my satisfaction. Yes they are a little off the beaten path and are only open on Sat from 9am-3pm and M-F close at 7pm. This tells me that one of the reasons everyone is pleasant to deal with is because they have a life after work. I worked at another Houston Ford dealer and we were there for 14 hours on Sat and 10 hours or more Mon-Fri. One last comment here. There was, after delivery of my vehicle a factory flaw in the paint that I discovered when I got home. My first inclination was, "oh no, here we go." Nope, the salesman answered my text after normal working hours and told me to bring it back in Monday and re-assured me that the dealership would "make it right." Within a few days I was driving the exactly same configured truck and the other one was taken back by the dealer. Imagine my relief! This is almost unheard of these days. As I mentioned earlier I used to work for Ford and once we sold a car and it was driven off the lot the deal was final. This is mostly because in a case like this the dealership has to go to Goliath (Ford Motor Co.) as Davey (the dealership), and convince FMC to allow them to rescind the original deal and replace with a new deal and vehicle. Kudos to FMC and Chastang you now have a customer for life that will encourage everyone he knows that is shopping for a new car/truck/SUV to take a drive out and talk to Justin. Justin Norris is young and a hustler, customer satisfaction truly is his number one priority and he does take pride in the company he represents. In closing I must also mention that most folks dread going to FINANCE to close the deal. I have had customers that I have sold cars to, leave 3 or 4 hours after dealing with an overly zealous finance manager and tell me that dealing with the finance guys was the absolutely worst experience ever. That will not happen here, Cody Delaney in Finance was an absolute pleasure to deal with. He will give you the best rate, offer you options, lay it out for you to review and handle all the paper work quickly and professionally. Heck we even had time to chat about our families. I think that sums it up best, I felt like I was dealing with an old trust worthy friend or family member. I would rate this as the BEST dealer in Houston maybe even in Texas. Well done Chastang Ford! read more

I noticed Chastang Ford had that exact truck I was looking for. (2013 Ford fx4 ecoboost ) I gave them a call and went to check it out. A couple hours later, I was driving it home. Friendly staff and very professional. Id recommend them to anyone in the market for a Ford truck or car! read more

Thank you Rey for taking care of the service on my Explorer. I really appreciate all the hard work the service team does at Chastang Ford.

Hands down the best dealership in town. Professional, knowledgeable and willing to go the extra mile. I came in near closing time and that didn't deter Leon or Cody from staying with me through the whole process. They both went above and beyond to make me comfortable and help me walk out with the truck of my dreams. I would highly recommend anyone in the market for a Ford to come check this dealership out. The ratings don't go high enough for these reviews. Exceeded expectations at every step. Also, they have the best ice cubes around. read more

I have a Ford Flex and had an issue with the vehicle making clunky sounds while turning. Went to another dealership that was only 2 stars because the address Siri gave me for Chastang was wrong. Decided to look Chastang up online and found the actual address. I'm so glad I decided to swing by there before committing to the other dealership. I wasn't sure they worked on regular vehicles because it say it's a commercial truck dealership and used vehicles. They were more than happy to assist me with the repair. I worked with Carlton in the service department. He was very professional and direct about the process. Which was greatly appreciated! Also kept me informed along the way with the status. Picked up my vehicle and immediately tested it on my drive home. ZERO problems! On a side note, it's nice to see the dealership did it's own test driving to verify the issue was completely resolved. AND documented that they did so on the receipt paperwork. You would think that'd be standard practice with any mechanic shop, but there are some that barely test to see if the issue is fixed. Thanks again Chastang Ford! You've gained a returning customer with me! read more

Had a great experience as first time buyers. Everyone there went out of their way for us and we really felt as though we were being treated like family. No pushy sales people, we never felt pressured or rushed. It really felt like everyone just wanted to make sure we were getting exactly what we wanted. Nelly was so sweet and even entertained our 3 year old while we crunched numbers. Tony, Cody and Mark all went above and beyond for us as well. We had a minor hiccup in our paperwork and Alvin drove out to my job to bring me the papers to correct so that I wouldn't have to travel back to the dealership. Really cannot say enough good things about the folks working here. And we absolutely love our new F150. It's exactly what we wanted and we have the people at Chastang Ford to thank for making sure we drove away happy. I absolutely recommend this place to anyone who wants to avoid the "blood in the water" sharks at the big dealerships. Fantastic! read more

They have a great team that will help you get in a new car. Amazing customer service. Thanks Art and Randy.

I found an F250 online and called up the dealer expecting the typical shakedown. But to my surprise I reached Brent at Chastang Ford. From the first call to the friendly wave goodbye every person I met at Chastang was on my side and wanted to deliver the best service, product, and buying experience possible. I'm a believer and will return when the time comes for a new pickup. Thank you Chastang Ford, your team is first class all the way. read more

We purchased our Explorer from Chastang last week. It was a great experience from beginning to end. We worked with Cody and Jesse, both were very helpful through the entire process. They stayed late to help us and never rushed us to make a decision. Would highly recommend! read more

Brian did a great job! He made the transaction as easy and simple as possible. I really appreciate that as a small business owner.